My husband and I was in the market for a Ram 2500 . We saw a great advertisement online and decided to come for a test drive. When we got there the truck we asked to set aside was sold. We decided to give their other Ram 2500 a shot. We found a Ram Longhorn that we liked. The MSRP was about $79,000 but during negotiations they tell me that's not the asking price. It's actually $83,000 because of all the adds on. The sales manager refuse to negotiate from the MSRP price point and makes me feels stupid because I refuse to absorb any of their adds on BULL SHIT. I'm so glad I didn't fall for the adds on non sense and walked away! I found a great deal somewhere else. read more

I had a great experience with Payman at the service department. He was very helpful, knowledgeable and attentive. Thank you Payman!

Walid, Daisy and John... WHAT A TEAM! I really appreciated the knowledge, persistence and flexibility these three had in finding me my dream Jeep within my budget. It took some time and searching, especially given all the vehicle shortages this past year with covid, but I left that same day satisfied. It's a gorgeous ride and I get excited every chance I get to leave the house in it. Appreciate the follow-ups and am happy to continue using this dealer for all my future Jeep needs. Extending many thank you's to these three!! read more

Sales manager Matt degraded me and financial shamed me in front of people in the showroom. I never been insulted like that by a "professional" entity. I will be talking to human recourses or corporate about this individual. As I see in other reviews im not the only one. Im actually glad that happened because now I know I didn't give my business to a bad dealership like russel westbrick cdjr. read more

I would say never buy a Jeep vehicle. I purchased a Jeep Cherokee 2015 in this dealership. The vehicle is not even 3 years and the engine light appeared on the dashboard. Since 2018 the engine light keeps on appearing on the dashboard like every 2 to 5 months. I keep on going back to this dealership to have the vehicle fixed and after 2 months the engine light will appear again. The customer service is very poor. I asked the guy that helped me in the service department to at least give me a print out of what are the scheduled maintenance and he just told me that I will just have to bring the vehicle every time the engine light will appear! And voila! 1 and a half month later it appeared again and if not transmission problem it's something with the mechanism! This Jeep vehicle is a money pit. It will drain your money with repairs. IT WILL GIVE YOU STRESS ALL THE TIME read more

I have tried to come here about 4 times. Every time has been awful. Firstly, when I make an appointment to come in, I expect the car to be out and ready for me. Also when I make an appointment to see specific cars (I had stock and VIN numbers) I expect the car to actually be available in the lot. I don't want to drive all the way out to Van Nuys and not see the car I wanted to see. I had also tried many times to buy several different cars and was never able to get them because I would never get a callback or they didn't tell me they sold them before I got there. When I did decide that I liked a car and really wanted that one, I wasn't able to look at it and they asked me to pre-contract it even though I had no clue what the car looked like, the quality, the drive. They couldn't even tell me if it had a soft top or hard top. Why would I pre-contract a car I know nothing about? DO NOT BE FOOLED BY THEIR LOW PRICES. Yes, online it looks like they have the lowest prices. However, they have all these additional add ons that, frankly, who would want? This is not an option, you just have to buy them. Because of this, the car is about $10,000 more than what you would expect. Not only this, but the manager was also snippy with us! MD, the manager, got mad at us for questioning the price and couldn't understand why we were frustrated with our experiences there. He was absolutely no help. I cannot even fathom how he could be so rude to us when we were just sitting in the room for 3 hours trying to look at cars that were promised to be there and weren't, then tried to sell us the car without even looking at it, and the car was not priced as advertised. I would not recommend going here ever. Even if you think you found the absolute perfect dream car, do not come. You will not have a good experience and I don't trust these guys after all I went through. I visited two days ago and I still have an uncomfortable, stressed feeling because of how poorly we were treated. Despite this, Jay was the most helpful person we dealt with while there. He understood that we were treated extremely poorly. He tried his very best to make it better for us and he really wanted us to be satisfied. GIVE THIS GUY A PROMOTION. He should be the manager instead of MD. I would have loved to work with Jay but the whole organization around him was so awful that I would not have been able to do it. read more

Awesome salesman, Ali Enzo got me into my dream car, he had me and my family smiling and laughing with his humor, I'm grateful for the hard work he did and I will be seeing him, best jeep dealership read more

Van Nuys CDJR - Awesome - Car Dealers Near Me - Van Nuys, California

Just bought my THIRD car with MICHAEL.! Not including my brothers car lol . He is amazing and trustworthy. He is completely honest and always tries his best to work with my budget. Buying a car can be scary and intimidating but Michael makes me feel confident and not scared at all lol. Everyone here at Russell Westbrook is friendly always offering water and coffee. I would recommend this dealership to friends and family. And my son is having a blast inside the little court they have, without it i could of lost my patience because my son would of be whining for us to leave already. Lol read more

Quick update: if you buy a used car there they swap the tires out with old tires. Also any help you want they won't give you. The amount of times I have gone into the store and walked out with nothing happening is not okay. At the end of the day, I got ***** over, but I learned a whole lot in the process. read more

Worst service department take car for a 15 min job under warranty and waiting 6 day and nothing call service adviser like 10 time and never calls me back call service manager and same thing he never call back don't go there read more

I bought my car from here and bring it regularly for service. I always have a great experience . Excellent customer service with friendly staff, especially Paymon at the services. He always go above and beyond to take care of you. Thanks! read more

So read this horror story, I took in my 06 magnum to get a recall check and replace a recall part (airbags), I mentioned the car had symptoms of overheating, but wasn't showing redline or anything on gauges. They stated it would be a 158 dollar charge to diagnose the issue, and the charge would be added to the cost as credit towards repair if completed there. They fixed one of the recall parts (radiator fan) and sent me a diagnostic to replace my entire cooling system for around 1600. I said absolutely not I can't afford that and I drive away with airbags that deploy metal shards because they didn't have the replacements in stock, stating I needed to return to get them replaced. In the meantime the symptoms of overheating and the fan being stuck on was actually the recall part malfunctioning (radiator fan) as well as a faulty relay in my fuse box, as the symptoms of overheating were no longer present. The diagnostic stated I have leaks in all components of my cooling system including the thermostat, water pump, and radiator. Needless to say I drove away to get a later second opinion thinking I'll just check my coolant more often til I can save up a bit...well now all of a sudden it drains coolant like crazy... As a test, I drive to big bear, of course my car broke down in Big Bear, excess pressure buildup cracked my radiator, and had to get towed back to Los Angeles (thank god for AAA 100mile tow. There were no further overheating symptoms before the crack. This incorrect diagnostic by Westbrook caused me to drive further when the issue from the start was actually in the relay system between my fans. Simple fix!!!!! I took it to my now, new favorite mechanic, and after replacing a cracked radiator due to the pressure, causing the breakdown, the car is now running perfectly and not overheating or showing any symptoms, it didn't cost me 1600 it cost me 600 total to replace radiator and new thermostat which wouldn't have happened if the relay system was diagnosed properly and fixed by Westbrook!! I didn't replace the water pump because i already had less than a year and a half ago, and it works fine still after being tested. Westbrook wanted to replace my entire cooling system...shame on them, I won't even ask for a refund of the 158 because I know I won't get it due to the fact they are clearly out to take advantage of people. So if you are smart you will avoid this place, I left with more issues on my car then before, it never leaked like that before, quite honestly I felt sabotaged, they wanted to charge me 1600+ for a new cooling system, thank god I didn't because it wouldn't have fixed the problem!, and on top of that I'm out 158 for the trouble. Atleast that's all these people stole from me and not the 1600!! read more

Zaman was great to work with! He was really respectful and not pushy. He was patient in showing us different options that would fit our family's needs. It was so nice to work with him, as we've had bad experiences at other dealerships. Give him a raise! read more

Thank you Derek! You are the man. Always put customers first. Work on everything we need it. The buying experience is great with you. Great dealership very busy. Know what you want they will make it happen. Nice people no BS. read more

WOW, where do I even begin? I've been planning to write this review for quite some time so here is. If i could give this place -10 stars, I would. It is easily the worst business that I've visited, ever. Purchased a Jeep in 2014, paid more than $50k off the lot. Later got a lift kit installed. I drive the car, and it's shaky - it's literally rumbling and feels like the car is going to fall apart as its being driven. I got pulled over by cops because they visually saw that my car was unsafe on the road. I called Jeep explaining what was going on, and they told me to bring it in so they could inspect the vehicle. Cue - not one person in the store ever apologized or really asked me what was going on. I met with a service advisor who said they would inspect the car, and nothing more. A week later, I picked my car up and drove it. Surprising - the issue was not fixed, my car was unaligned, and the issue persisted. Seemed like they hadn't even looked at the car. I called, they told me to come in for an alignment because they deemed that was the issue. I told them that it was definitely the lift kit installation. They insisted. Aligned the vehicle. I pick up the vehicle a few days later, and the alignment gets thrown off in about 50 miles of driving. Now I got upset - I called in, demanded the issue to be fixed. They said to come in for a free alignment - the past one I had paid for, which I still think is ludicrous. I bring in the car a few months later because I was sick of going in week after week. I get an alignment performed, and I meet a new service advisor who is probably one of the most unprofessional workers I've come across. He says there is no record of someone having told me to get a free alignment despite the myriad of notes in my file. I paid $130. I later called corporate, they said that was ridiculous, and refunded my money (which I'm still waiting on 5 weeks after it was sent off). I explained to the service advisor what was going on, and to inspect my lift kit. He said ok. When I come back to pick up my vehicle, he said he only performed an alignment and that everything should be ok. I take my vehicle home. 24 hours later the alignment is thrown off. I call again. I bring it back in, I tell them to inspect the lift kit install. I come back 2 days later. They said lift kit was "re-torqued." I drive it home. Lift kit is not fixed, car still doesnt run true. Up until this point, no one offered me compensation for my time, let alone a rental vehicle. The last time I came in, corporate advised them to give me a rental vehicle and I finally got one. I met with a manager and the service inspector. Drove car home, was fixed. In short, perhaps the worst customer service i've ever received. Worst experience with a vehicle. Highly recommend avoiding this dealer if you don't want anyone's BS and a year long repair process with rude people along the way. And incompetent if I may add (see dealer picture below). There is so much more stuff that happened when I placed the order with my jeep - huge mistakes, delayed wheels, missing parts, etc. I won't even mention them here. Just really - do yourself a favor and avoid this mess. read more

Van Nuys CDJR - A lack of spelling ability on top of customer service nightmares. - Car Dealers Near Me - Van Nuys, California

I took my Jeep Grand Cherokee in for service on a Saturday and the line was out to the street. I was greeted out side when I pulled in and walked in to the service office. When I got in I was greeted again and offered water while o waiting for a few minutes. I can't remember the name of the person who helped me but he was really nice and got me in and out in no time and I got a car wash to. Will definitely be coming back here for service. Thank you Russell Westbrook Service Team. read more

We went into this dealership because they had a significantly less (2K) advertised price for a new car. Once we agreed to purchase, ran our credit, the salesman said that we MUST by the "accessories so they can make a profit". These accessories were Lo Jack, Apps for tracking, etc. Basically features we were NOT interested in. Salesman brings out the manager and he says we cannot purchase the car without these "optional" features. Its not optional if it is mandatory to buy the car. They showed zero respect for our time by doing this. Buyer beware- advertised prices are only to get you through the door! Awful experience! read more

Wish I could give zero stars. I left a review almost a month ago, about how I was treated horrible by Payman in the service department. Unfortunately I have more to add. He lied to me and told me I would be reimbursed for the rental car I needed to get due to the fact that they needed to keep my car for 3-5 days. He assured me I'd be reimbursed since there was a recall issue. I'm currently out nearly $400 because he lied to my face and was refused reimbursement by jeep. I would have never gotten the rental if he had not assured me I'd get my money back. Tried calling the dealership, every corporate and customer service number for Jeep I could find and no one seems to take complaints or issues seriously. Definitely won't be taking my Jeep to be serviced here ever again. I'd rather drive an extra 20 miles to the next closest dealership than deal with the liars and horrible service at this place. read more

Thanks to Moses and Sergio today I walked out very pleased with the deal I got they made sure to work out the best deal for me , both were very professional and helpful really appreciate the service I received today would highly recommend these two gentlemen if you plan on purchasing your next car they will make it happen !!! 5 stars for customer service they were both great, highly please with the service I received today once again thank you guys so much you guys are awesome !! THE BEST:) read more

They're scam artists and their Yelp negative review say it all. I regret purchasing a vehicle from them. Please do yourself a favor and don't go there unless you like to get screwed. read more

Great Customer Service! My husband and I came in to sell our Ram and Joshua the used car manager made the whole process very pleasant and easy. Joshua was very kind and answer all of our questions, we both left very pleased with our decision. If you want to sell your car this is the place to go!!! read more

OMG - What is this place? Went this weekend to look at Jeeps and they BLASTED music outside to the point that my ear's were ringing (which is ironic being I owned a nightclub 15 years ago in Florida...) The sales person barely spoke English, didn't grab any keys for us to test drive, even though I immediately walked in and said "i want to test drive these two cars", and then named the two vehicles. The business card handed to me (after it was forgotten and had to be grabbed from inside), had another sales associate's name crossed out, and our guy's name added. This was a train wreck experience and definitely the low point of car shopping this weekend. Not. a. Fan. read more

I'm not going to waste a lot of time writing about this place. They are a sleazy operation. They offered one Jeep for a sale price, then said it was sold and tried to sell me another model (same car, same options) for $2000 more. This is a dishonest place and more importantly a waste of your time if you are serious about getting a new or used car. read more

July 23rd: A MUST READ! SEXUALLY HARASSED, ripped off and highly pressured to accept deal I didn't want, then to add services I didn't want, then NO response from general manager, VIKAS MEHANDROO after reporting SEXUAL HARASSMENT with emails and phone calls. I actually told his "assistant" about the sexual harassment with no response from VIKAS MEHANDROO. This has been the most horrific experience I've ever had when buying a car AND being sexually harassed at the same time. The music was excessively loud, coupled with masks on, it was ridiculous to try to talk to the salesman JOE to negotiate. JOE was rude and condescending, expecting me to accept the deal they put before me. They prey on single women like me. I tried to leave, after truly explaining I could not financially accept the deal presented. Then, IVAN HERNANDEZ, a finance manger, invited me into his office, where I could at least hear what he was saying, to discuss a new deal where he then sexually harassed me for the entire time. He asked me all about: why I was divorced, how HOT I was for my age, did I get hit on by younger men, (he's much younger than me) did I have a boyfriend? What kind of wine do I like? When's the last time I got a massage? How he has temptations in marriage (he's married) then: Is my boyfriend's LABIDO up to what I wanted? I almost died as I sat in disbelief. He presented an acceptable deal (or so I thought) on the jeep I wanted. I signed the lease and I couldn't get out of there fast enough! I drove home with the car. On August 3rd, 11 days later, IVAN HERNANDEZ, called to tell me the bank was not accepting the terms and could I come back to renegotiate (which means more money down and higher interest rate). WOW. Insult to injury! I said I would return the car and took the opportunity to let him know that his behavior was totally unacceptable and appalling. He responded that he thought I was "happy" with the deal. I stated that he should transfer me to another finance mgr and I did not ever want to speak with him again. I asked him: "does your wife know how you speak to female customers?" The ripped off part: The Jeep was advertised at $22,803 with an MSRP of $28,115. Apparently this was for purchases, not leases, which they NEVER told me (I was leasing). * They listed the price on the lease at: $31,905. How can that be when the MSRP is $28,115? When I returned the car 11 days later, another finance manager tried to re-negotiate. I said no! and will never deal with this dealership again. They give Jeep a bad name. Appalling behavior and if I could give it a negative 5, I would. Sexual harassment continues to be an on-going problem and shouldn't be tolerated anymore! My sex life has nothing to do with leasing a car. It is my responsibility to bring this to the attention of this dealership's management, its customers, Chrysler Corp and the community at large, so it doesn't happen to another woman who walks into this dealership. Funny, but not surprised, I never received any response from VIKAS MEHANDROO, the GENERAL MANAGER. When is this going to stop? read more

Van Nuys CDJR - MSRP $28,115. Why was I charged $31,905? - Car Dealers Near Me - Van Nuys, California

I would give less than 1 star if possible. I made an appointment to buy out my lease at 9:15am with Luke. When I got there, he told me the manager wasn't there yet but he was on his way (What is the point of an appointment if the person isn't even there yet?). Then a salesman walked up to talk about our options. Ivan asked what car we were looking at to buy. We told him we made an appointment to buy out our lease. Ivan left and returned saying that the manager was still on his way, but we could look around at cars to see what we would be interested in buying. We again told him we wanted to buy out our lease. He brought us to the office building in the back to someone who walked out and started talking to us about giving our lease back. We told this guy that we wanted to BUY out our lease so he walked us back into the main building, back to our salesman who again asked about buying a new car. 3 hours later, someone finally sat down with us to buy out our lease. I don't know his name, but it was his first week there and wasn't confident in what he was doing. He went over all of the paperwork to buy out our lease but had to go ask questions to his manager multiple times. He told us MULTIPLE times not to pay our next lease payment because they would be paying it. It is now a week later and they have NOT paid my monthly payment yet and now my account is past due. When I called, they said it would be 2-3 weeks before they pay for it. This is not okay because it is messing with my credit. They also told me not to pay my registration, which is a whole other issue now. They didn't pay my lease payment, how can I trust that they will pay my registration? Next issue: I understand that dealerships are an 'essential business' during COVID, but being an essential business means following all policies and procedures based on CDC guidelines to remain open. Most employees were either wearing their masks incorrectly or were not wearing masks at all. There were also way too many people inside at all times which did not give people enough social distancing space. I did not see anyone walking around sanitizing common areas which should be happening at least EVERY 30 minutes. While I was waiting for people to help me, I was on my phone trying to figure out how to report this dealership for not following CDC guidelines. It's businesses like this that are adding to increased cases each day. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP!!! read more

I had a wonderful experience at the Russell Westbrook dealership today. Got the car I wanted at a really good price! Ali and Shayan were both extremely patient, helpful and accommodating in helping me with choosing a car at a great price. Would 10/10 recommend this location! read more

Avoid this dealership!! I thought I found a good deal on a Pacifica that was posted on their website, something that doesn't show mandatory 4k in add ons. I called and spoke to several "managers". I made it clear I wanted to purchase this vehicle and if it they could send me a price breakdown in email. Thats when the manager finally told me about the mandatory theft gps and nitro tires and paint protection. I'm so glad I didn't make the drive to this dealership, I can only imagine the run around and bait n switch they will feed you in person. read more

Absolutely terrible customer service. The turnaround time to get in contact with employees is abysmal. We have been waiting for our spare key, owners manual, and wheel lock key for over two months. Management is a joke When we finally got in contact with them after two weeks of calling it turns out they didn't even put in the order. Such a terrible waste of time. Don't bother coming to this dealership unless you have an absolute need waste time and hear false promises of "good" service. We are STILL waiting for our spare key, owners manual, and wheel lock key. read more

I felt forced to make a decision. They kept pressuring me and wouldn't give me time to think. They tried to run my credit without permission over and over again. Be careful doing business with them they are just looking for a quick buck they don't care for the customer. read more

Amazing overall experience If u are looking to buy a new vehicle I recommend asking for Derrick Gwynn. You won't find better help . I never felt rushed and walked out feeling great about my new purchase . He went above and beyond with the help . I went to 2 different dealers before I stopped by here and it just felt like they just wanted to take my money . I'm glad I stopped by here and with everyone's help I have a new Challenger RT that I'm happy with Thank you again Derrick read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

It's a perfect scam and trick for people. The price is not the one you see on the advertisement. They demand you to buy their guarantee package you were not asking about. It's kind of mandatory!! Wich is ridiculous. The price drastically went up approximately for more than 25% when we decided to buy it. And when I asked if it is the final price they said "no", but somehow it went up for even much more compare to what it was before. Also the funniest thing was that they assured us they were not trying to make money off the deal . After all, the young man came out to us introducing himself as Financial manager and arrogantly started to teach life lessons. You think you're very talented guys! That's why I want everyone just be aware of this type of "Bussiness personalities". read more

Id actually like to take back everything positive I said before. The positive review was in "trade" of them helping my friend make a purchase after mine, and in turn would make one month payment on my vehicle. That still has yet to be done, its been four months. After two weeks my car started to over heat, I bring the car in, it was supposed to be fixed in two days so they had enterprise rent me a car. It ended up taking five days with no calls, no updates and when I did call them they had no info. So after five days I get my car back and return the rental. Well yesterday guess what ends up in my mail. A bill from enterprise that Russell Westbrook declined to pay and told them to send me the bill. Needless to say, I have switched to a jeep dealer in Santa Clarita for maintenance which I do recommend. No more liars, cheats and cheap horrible customer service ever again! read more

I went to this dealership because I wanted to buy my father a car. It should have been a simple straight forward deal, because they had the car I wanted with an advertised price of $22,639. The car had been advertised for that price since Febuary 20, 2021. However, as soon as I got there, they insisted the car could not be purchased at the advertised price. Josh (some form of unprofessional sales manager/salesperson) insisted that I had to purchase nearly $4,000 worth of useless dealer add-ons (because I need them to fill the tires with nitrogen for $500 extra dollars). When I insisted that they sell it to me for the advertised price (required by law), Josh said that he couldn't, and said he wouldn't sell it to me for less than $26,000 with the add-ons. I left the dealership to run back to work, and told them I wanted the car for the advertised price. About an hour later, Josh called and said we had a deal with no dealer add-ons. However, when I was on my way back, Josh called and said he was back at $26,000. Since it was Friday evening, I gave up, deciding to deal with it on Monday. During the weekend, I received several text messages and a phone call from another salesman (Walid). I told him I would immediately buy the car at the advertised price. He seemed interested in the sale, but said the dealer wanted to make more money on the deal. I told him I would pay the advertised price (in fact I offered $1000 more, just to get the deal done), but that I wouldn't pay for thousands of dollars worth of worthless dealer add-ons. Whalid stopped responding, so I went back to the dealership on Monday. I showed Whalid the vehicle's advertised price was $22,639 for at least a month on the internet. And I showed him the ad from Friday with the same advertised price. He went to talk to a 'Manager', and came back to tell me that the 'new' advertised price was $24,941. So....suddenly, after it didn't sell for a month, they raised the price $2302 over the weekend? That seemed unusual, as I had driven the car over from the storage lot on Friday, and tried to buy it.....for the advertised price. Sounds a little like bait and switch. I told Whalid the advertised price on Friday was $22639, and they had refused to sell it to me for the advertised price. I told him that was illegal, and showed him all the proof. I even gave him the deal sheet number that the salesman on Friday had probably 'accidentally' text me (they are probably discouraged from providing written evidence when they break the law). Whalid took all this information to the 'Manager', who still refused to honor the advertised price. I needed to buy my father a car, so we haggled until I was too annoyed to care, and ended up paying somewhere near $1000 more than the advertised price. Per the California Vehicle Code Section 11713.1(e) (and Section 260.04(b)), dealers are prohibited from selling the advertised vehicles for more than the advertised price. Cut and dry. So if you see an add that says "Westbrook Price", don't believe it. Better yet, just don't shop there. I buy a new car every 2 years, and I am very good at not playing their games. So unless you are better than me at the game this place wants to play, you will get screwed out of way more money than you expect. As for me, I will pursue legal recourse. It isn't fair for you (or your grandmother) to walk into a place like this, and be conned out of thousands of extra dollars, because they don't know the law is on their side. read more

I had such an amazing experience with John Morovitz! We communicated about the car before I came in for the test drive and he was very informative about the entire process. He was extremely helpful which was great because it was my first time purchasing a car. He is a great listener and very patient as well. I am so glad to have had him during this process. I highly recommend everyone to come here and ask for John. Kevin from the Finance department was also very helpful and answered all my questions thoroughly. I was really happy with the process and how everything went down! I will be coming here the next time I purchase a car. Thank you guys again so so much! :) read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Eric and Mike best salesman I've spoken to at all the dealerships I've been to. They understood my situation and accommodated my needs. Due to car market they really aided my purchase and went out of there way to make me happy. Super fast checkout. Please look for them if you come to this location! read more

Van Nuys CDJR - Purchased 2021 Widebody Scatpack - Car Dealers Near Me - Van Nuys, California

TERRIBLE DEALERSHIP. I went here to have my breaks fixed and it took over a week, no loaner car until I demanded my car back. The keys were locked in someone's office and the car had been finished for a few days. They couldn't access my keys so finally they gave me a loaner. They are so rule and unprofessional. When I dropped of their car to get my back there were two employees taking crap on a customer they just assisted. I would never go back to the place even if it was my only choice. They suck. In response to the message below, I did contact you guys about this, several times. I called and left three messages and no one returned my calls. So it just goes to show how little you care about your customers. Can't see you guys lasting with customer service like this. read more

I am on my fourth Challenger. i know more than a little about car mechanics. Which May justify my high standards and demands when I need service. because of that, I have been to all the dodge dealers in the Los Ángeles area. Until I met the team at Van Nuys. I was particularly impressed with JAD, this guy was able to figure out an issue I had been battling with for months and had pretty much lost hope finding a solution. IN ONE MINUTE he killed the charade. From that day on I have been traveling all the 27 miles to him every time I need a dealership For service. obviously He is super busy, but I don't dare taking my car anywhere else. I'm so grateful to this guy and I hope the management is aware of his TALENT. Trust me when I say: you CANT find a better mechanic ANYWHERE in LA! Jason Ficca read more

I came to the dealer with a goal of getting my front mount for my new Jeep Wrangler, but when I went to parts the man was extremely rude to me so I went to a salesman to ask a question about the mount and he simply looked at me and walked away from and when he came back he walked passed me looking the other way! Then I went to service and the bald man was rude as hell! Never doing business here again. Such a shame. read more

I brought my dodge over there for maintenance and the service was extremely helpful and reliable. Payman especially was extremely helpful through the entire process. He made the process very pleasant and quick. I highly recommend Great customer service!! read more

This place is very consistent in being the absolute worst in every single way. But now I can see by all the other 1-star reviews that this is common knowledge, and I regret not reading them before working with them. After many previous issues when leasing (including quoting me a wrong --much cheaper price to have a Jeep custom-made and then surprising me with a way higher price once the Jeep was built - Also known as lying), let's just cut to now when my tires are completely off balance after owning it for 8 months. This is covered under my warranty with them so I call, get transferred to no less than 8 different people, and then I'm finally told they don't have an appointment until mid-July. Two months from now. So, despite it being dangerous to drive my car in its current condition, they didn't offer to have me come in sooner, nor to pay for the repairs somewhere else since this is supposed to be covered under warranty. They offered no solution at all. This is a minor inconvenience when compared to all the other things they've done, but it is indeed the final straw. Would much rather pay out of pocket to have this serviced at a place that I can trust, then ever step foot in there again. read more