Do not take your vehicle here. Service department reps are rude, don't return phone calls, and subpar in every aspect.

They need to adjust their closing hours. We walked in right at 5:55PM and everything was closed. I asked sales if they can help and they said no. I get it, it might be slow and they lock up early but they should have someone to facilitate after hour pick ups. read more

Van Nuys CDJR - Posting this @ 6:02PM on a Tuesday - Car Dealers Near Me - Van Nuys, California

We brought our Jeep Wrangler in for two open recalls. The service department told us the repairs would take two weeks and recommended leaving the Jeep there so it could be disassembled and ready when the parts arrived. They also provided a number for rental car reimbursement. Two weeks passed with no updates. When my husband called, we were shocked to learn that the Jeep hadn't even been touched the entire time. No one bothered to inform us, and at this rate, it would have taken another two weeks (or longer) to complete the repairs. Frustrated, we returned the rental-- which had been charged to our credit card-- and took the Jeep to another service center. Now, Jeep is refusing to reimburse us for the rental, despite their failure to communicate. Even worse, they're acting as if we never brought the vehicle in at all. Completely unacceptable customer service! read more

My Jeep has officially been in the shop now for over 5 1/2 weeks. I dropped it off on March 16 due to a transmission issue. Luckily I have to pay nothing out-of-pocket except they do claim that I owe $200 for a co-pay. I think that's a bowl. That's not it. I after my rental car is all set and done. I would've spent over $2000 in rental cars for almost 6 weeks of repair. Will Jeep compensate me for this? Probably not. After about one week when I had dropped off my Jeep, I was informed by many of my jeep friends that this is not the location to go to. They like to drag their feet as much as they can on repairing your vehicle. I was informed that there's one up in Northridge area that is supposed to be much much faster and a better Jeep dealership. I will never ever go back to these clowns again. It will be a cold day in hell before I go back. These people that work at this dealership, have no concern with getting anything done quickly. Hands-down, the worst Jeep dealership I have ever been to in my life. I am camping on the edge of getting rid of my jeep and buying a different brand all because of these clowns. It's embarrassing how horrible they are.. if I could give them a -5 star I would. read more

Go anywhere but here. Biggest scammers in the automotive industry. Especially Payman or whatever his name is. That dude is a joke. Tried charging my wife over $5000.00 and admitted that it wouldn't necessarily resolve her issue. And that if she didn't pay it, then she would owe $670.00 for the diagnostic. When I talked to him, he got all sarcastic and rude and just wanted play little games. Then she went to pick the car up and they're holding it hostage because "they can't find the paperwork" It's 2025 and we're still taking advantage of women at the car dealerships? Even the manager was a scumbag and refused to help. His name is Armen Babadzhyan and lies straight to my wife's face. Also, they're pretty ghetto and don't even have loaner cars so now we're not just out the money they want for diagnostics but the rental car we paid for. Just literally take your car and your hard earned money anywhere else because these guys will try to rob you blind and laugh in your face while they do it read more

This dealer is a big scam!! Red Flag!!! Red Flag!!! RED FLAG!!!!!!! They sale faulty cars and the lie to you about their warranty! We bought a jeep from there and within a week it stopped working, less than seven days! They wouldn't take the car back nor would they fix the problem without charging thousands of dollars. I threaten to sue and they fixed the problem. They gave us documentation stating that if the same problem happened within two years, they would fix it again! Here we are not even a year later with the same problem and even with the paperwork in hand with their grantee spelled out, they won't fix the problem without again trying to charge thousands of dollars. We've had nothing but problems with the faulty car that should have never been on the lot for sale until it was fixed properly!!! NEVER EVER BUY A CAR HERE!!!! OH and don't be fooled! I recognize the names of the people that gave 5 stars!! They all work at the dealership!!!!! This is the only reason their able to maintain 3 stars instead of 1!!!!! read more

If I could give no stars I would. I emailed Emily Franco to inquire about a Jeep Compass they have at their location. She tells me to come in and check it out. When I arrive, she's nowhere on site, and left out CRUCIAL details. This salesman proceeds to tell me everyone comes in to check for this specific car... and IT HAS NO ENGINE. Why would any dealership list a car on your website and it's missing an engine--especially if MULTIPLE people are wasting their time to come check it out. Never come here if you are desperate. Don't even waste your time. read more

Let's see what could improve let's start by first appearance false advertisement zero down. bullshit, no Social Security number. bullshit, no paycheck income needed. bullshit, bad credit OK. bullshit, all I was really looking forward to Was the zero down payment. I'm legit. I have a Social Security number. I have a source of income. My credit is not bad but mediocre. So they wanted me to put $500-$1000 down payment said if I was to get a cosigner then I wouldn't need no down payment lies. So I got my brother to cosign for me. He has no credit no repossessions, no default, on payments and the guy said that OK as long as they're 18 and over it doesn't matter if they have no credit but they said it wasn't still approved it's all just a sales pitch to get you in there waste your time make you think you're gonna get a car just to shoot you down because they want a down payment. Don't lie. Be honest. Say may need a down payment on approved credit that's called false advertisement that's a lawsuit so if they don't make Rite in a couple of days best believe I'm getting the best of the best. Because lawyers take that shit free Bono oh you didn't think I knew that word huh? I am an American citizen. You got the wrong one.. read more

Quite possibly the worst service department I have ever dealt with. After ghosting me for 2 days and his voice mailbox not even being set up. Jose Gudiel actually hung up on me after telling me they wouldn't even look at the vehicle until next week. What is the point of having an appointment then I said and I was coming to get my vehicle. I had an appointment on 10/29 and a promise time and date of 7:00am on 10/31. They Just parked my jeep in the back to rot until someone felt like taking a look. I had to pick up my Jeep (still not serviced) wait in the parking lot for them to dig it out of the back, meanwhile 7 employees walked by me and not 1 of them acknowledged me or bothered to ask if I needed any assistance. Shit show of a dealership, I am amazed its even in business. Horrendous customer service and this is my 4th Jeep. Avoid at all costs. read more

Absolutely the worst experience with their service department. They took 6 weeks + to diagnose and return my vehicle (2020 GC Overland) not repaired properly (had to take it back). Tried to sell me 2 batteries installed for $1600. My batteries were brand new. They weren't the problem. After the third week waiting, I bought a Hyundai. I immediately sold the Jeep when I got it back (returned filthy). This was my 4th Jeep. Jeep has lost me for good because of this horrible dealership. Beware of this place. read more

They don't honor their word! Very shady dealership. I bought a 2023 ram and they let me take it home for about over month just to tell me "the bank kicked back the deal" after we had already signed all the paperwork on the first day and gave them $7,500 down payment and made me return the vehicle after I had already purchased a couple of accessories out of my pocket. Very unprofessional , I never had a bad experience like this buying a car. They're straight up scamming! It's been a couple of days and still haven't gotten my down payment back! read more

Tried to scam me. They said my diesel was contaminated. I had to replace my pump, filters for $4200. Then maybe the injectors too. Took it to another ASE Mechanic and he tested my diesel. He said the diesel is perfectly fine. The pump is shot but that's covered under warranty since it has 14k miles and is a 2024. I reported them to Ram read more

It's been multiple years now and they still never delivered the roof cover. They literally just ignore you as though you bought something from them on Offer Up. This place is shady flea market car shop. Importantly, you know all those dealer mark ups? The Jeep I bought already had the paint protection added to it as the General Manager who owned the vehicle before me told me so I asked "well if you bought this vehicle Just a year or so ago and the paint protection is already on there and supposedly good for years and years, why am I forced to pay for it again" His exact words "that's just how we have to do it" This place is scam run by even more scammers. read more

The sales experience was ok. Went for a vehicle from San Diego to LA. In the AM sales associate confirmed availability and I let them know I was in route only to find out when I got there it was sold. Luckily I did find something else very similar. They did go out of their way to pick up my trade in which was very kind. My issue now is getting someone on the phone at the dealership or a voicemail box that isn't full. The dealership canceled my GAP coverage when I refinanced my vehicle and the refund was sent to them. Trying to get someone on the phone has been a nightmare. Sales team seems to be the only person to answer but transfers the call to line that is never picked up and a voicemail box that is full. read more

Service department takes advantage of women. Had my wife take her 3 year old Jeep with a dead battery and check engine light on. Thinking the leased wrangler was still under warranty and they would replace it under warranty. Long story short, she did not know the difference between a basic (expired 2 months ago) and powertrain warranty. The dealer ended up charging her $325 to just to tell us the battery needed to be replaced. If we decided to have them change it they would wave the service fee and charge us $610 (complete rip-off) to change the battery. It's a scam and they target women who don't understand car lingo. Paying $325 to have them tell you something you already know is borderline criminal. read more

Wow! I should've done my due diligence and read the reviews for this dealership. I purchased a 2022 Ram and paid 5 to 6 grand more than I should have. From the false advertising of the online price to the warranty and crap Karr, worthless security system. I'd just had my truck totaled in an accident a 3 weeks prior and was desperate for a vehicle. I ended up paying $43,000 for a $33,500 advertised price. I should have walked when I was told the truck in the ad was already sold. And then came the add on's. The security system already installed. $1495. Coating protection, $1300. 2 year warranty, $3700. It's been years since I've needed to walk into a dealership and boy, I got rooked. $20,000 cash down and $23,000 financed. I called to at least have the warranty readjusted. The manager said he'd call me back in a half hour. Of course...crickets. Now I have to jump through hoops with Mopar to cancel the warranty to try and save a little money. First they tried to get me into some high interest financing with my FICO in the 800's. That's when I really should have left. I could go on and on. It's amazing that dealerships could be forthcoming and reasonable and sell more vehicles instead of being out for blood and get a bad reputation as evidenced by all the bad reviews. Truly amazing. read more

I was recommended this place by my therapist and got approved for a Chevy bolt under my sisters name. My salesman was Darek and Sales manager Daniel. They initially worked with us. Then Darek followed me to my sisters house for her to sign the agreement. But he put so much duress on my sister because wasn't giving her time to read by having her just sign and initials and taking the papers out her hand. Then had her take an selfie of herself and the license which I thought was weird because I never seen that happen before and called me to take a picture of the house. We haven't received our copy of the contracts and agreement an it's been 48 days since the purchase. I have asked numerous of times and kept get met we mailed them to you. Speaking of mailing it to us our plates was delayed because they put the wrong address when we clearly made sure on the dmv to put her current address and the salesperson was there too. Secondly, I went to Chevy dealership on August 5th after my light came on. I was told that my warranty wouldn't cover it because of outside influence and was told that not blaming but who ever had the car before me put after market parts on it, cut the wires, and the sensor wasn't connected and also sent me pictures. I bought back to cdjr on August 7th and spoke with Josh and then Daniel the sales manager. Daniel proceeded to accuse me of running over a speed bump, ran into something in between July 5th and August 5th because they do inspection and we don't put aftermarket parts on it. And pressured me into agreeing to pay $1000 of the $3500 for the parts because they calling it "good faith" as in other words I feel we not taking accountability for this it's on you. But we meet you some way. So I felt gaslit and blamed and no accountability. So on August 9th I called back the Chevy dealership service rep that was helping me and reaffirmed what he told me and in his opinion it wasn't caused by a speed bump or hitting something. Even said it could've been an accident where a mechanic could've accidentally cut it while fixing it because everyone don't know how to work on EV cars. I went back on August 11th to cdlr and spoke with Daniel the sales manager and he proceeded to retract and gaslight me by saying he never said I ran over and speed bump or hit something. So yeah I already paid the $1000 and don't even trust to be the middle person of getting my car fixed. Knowing they gave me a copy of my protection plan that states it should be covered for free if I get it done at the dealership I bought it from. Then says I violated the contract that never got copies of because the tint wasn't done when the contract was executed and didn't know there was an bill of sales to bring it back in when the sales person Darek was rushing out door so rushing my sister to sign. And once again we don't have copies to refer. It's all them digging it up and showing me. read more

Van Nuys CDJR - The pictures of cut wires that Chevy dealership sent - Car Dealers Near Me - Van Nuys, California

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I love how the dealership has a canned response to all the negative feedback. The add-ons are NOT optional - they will stick them to you as "we already put it on the car soooo....." Side note: my in-box has blown up from other reviewers who were scammed by this dealership. Please avoid at all cost. read more

I really thought I wouldn't have to pile on here but alas, they continue to disappoint. I bought a used Jeep Compass from the used car lot and added it to my insurance at the end of April 2025. About 2 weeks later I get a notice of a claim against the car from back in Sept 2024. No record of an accident on the Carfax and coincidentally the Carfax I received had inaccurate reporting as far as the car's mileage (it was way under). Also suspicious that the accident report was filed a few weeks after I added it to my policy (not when the dealership owned the car). Resolved it with my insurance (I wasn't the owner) but contacted my sales agent - NO RESPONSE. Early July I get the same claim from the other car in the accident's insurance asking me to pay up. This time, after resolving it again, I contacted the used car lot directly. Lots of hold time and getting hung up on three times until I reach someone who was going to get me an answer as to what happened "in a couple hours", then "tomorrow", then "by end of week" until, after about a week, he STOPPED RESPONDING. Cut to me contacting the ever popular general manager listed so many times on their bad Yelp reviews, Jonathan Schwartz. At first, very helpful, sympathetic, I'm going to get to the bottom of it. He asked me for my insurance adjuster's name which I tracked down. He was getting into it with his DMV team, he didn't think it was a big deal, the Carfax is still clean, blah blah blah. It is now about 6 weeks since I first contacted him and guess what, HE STOPPED RESPONDING. I also asked how I can get a second key for the car - NOTHING. I don't think I'm being difficult in asking why I was sold a car with an undisclosed accident WHILE THE DEALERSHIP OWNED THE CAR and given an inaccurate Carfax - twice (the second one still had the wrong mileage). Next stop - the BBB. 9/19/25: And funny enough, no courtesy follow up from "Brianna". Because they are not in the business of resolving problems. read more

We have a 2009 Chrysler Town & Country van and, while it is an older vehicle, it has less than 60k miles on it. We took it in because the ABS brake system alert kept coming on and the brake pedal would lock up and there was a grinding noise occasionally. We were told that a hub bearing needed to be replaced but the brakes themselves were fine. We paid about $1300 for that repair. When we picked the van up, the exact same issue occurred within ten minutes of driving it. We contacted our service advisor (Eddie) and he told us to bring it back which we did. Then he called to say that the first repair was the first step in a three step process but that the parts for steps two and three were discontinued. He claimed that he had told us this originally but that was a lie. We paid $1300 only to have the same issue. Then, to top it all off, when we went to pick the van up, the service representative there (Jose) was extremely rude. It was the end of the work day and he was alone, so we tried to cut him some slack. But when he communicated over the walkie with his co-workers, he was very short with them and threw the walkie onto the counter. I overheard the conversation which seemed to indicate that they could not find the key to our van. When I asked Jose about it, he denied it and lied to me, saying that our van was blocked in by other parked cars and they could not find the key to one of those vehicles. After waiting about 30 minutes, I asked one of the workers who was shuttling the vehicles for pick ups and he told me that they had not found the key to our van, confirming what I thought I had heard. I went back to Jose and he told me that they were closing and that he would order me an uber and I would have to come back the next morning. It was inconvenient but I had no choice. The uber driver passed me and got lost. While I was on the phone with the uber driver trying to help her find the location, Jose was outside and, at that point, I just thought it was funny and told him that I might not be able to leave by closing time because the uber driver was lost. Jose turned to me and aggressively held his hand out as if to tell me to back off and said, "I will deal with you later." I did return the next morning and no one ever gave me an explanation about what happened with the key. I did speak with the manager (Hector) about my experience with Jose and he seemed to take the matter seriously. Time will tell. I know that we will never return to this service center. read more

So another review, this one a bit less positive than the last. When my girlfriend got home from the dealership after driving her new Jeep home she found out that the right passenger window would not roll down all the way. After some frustrating back and forth with the dealership, the issue was resolved, which was great. However... About an hour after leaving the dealership she found a scratch (through the paint) on one of the roof panels (see photo). Once again, frustration has set in and no one at the dealership has responded to this latest issue. It seems that this team is really gung-ho about selling the cars, but they are NOT checking them thoroughly before they leave the lot or after a service call, nor do they seem to care much when problems arise IMMEDIATELY after the sale. I'm hoping that someone will respond to this review so a dialogue can begin on how to fix this latest issue. read more

Van Nuys CDJR - Scratch on Jeep roof panel. - Car Dealers Near Me - Van Nuys, California

Just purchased a BMW 540i a few days ago and man do I love my car! Not only do I love the car but I love the deal I was able to work out. My sales man Zaman did a great job since the beginning offering excellent customer service. The car wasn't ready when I went in to view it on my birthday but he tried everything possible to allow me see the car that day. When that fell through he offered me an appointment for a few days after but contacted me earlier than expected to tell me the car was ready. He even sent me pictures as he knew how much I wanted to see it and I gotta say that's what drove me back because I was already looking elsewhere. I had to cancel my appointment due to it being a rainy day no problem. Showed up unexpectedly after leaving work early no problem. Needless to say my man Zaman did everything he could to accommodate me. Last but not least the rest of the team treated me with respect and were able to help me acquire a better APR than what my own bank was offering. Not only that but they were extremely understanding about my concerns and made the purchase feel right. All in all I strongly recommend doing business at this dealership as I left content and with my dream car! read more

Van Nuys CDJR - 2018 Bmw 540i - Car Dealers Near Me - Van Nuys, California

This is a good place. Hector the service manager has taken care of my vehicles for years. He communicates via text. Very nice and prompt. Highly recommend read more

Van Nuys Chrysler Dodge Jeep RAM in Van Nuys has been servicing our cars for over a decade. At first we only took our Dodge Challenger to them. But over the years, as one by one, other repair and service shops showed their true colors, we began moving all of our vehicles to this dealership...our FJ Cruiser and then our new Ford Bronco. And because they were so trustworthy and wonderful to work with, we bought a new Ram Truck from them. It was the easiest, most pleasant car purchase we've ever experienced in 30 years living in LA. Now they have all of our business! And yes! It does cost a little more for labor here, but we never get ripped off. We never have to worry they are recommending something we don't need. Because in 10 years they never have. They are honest and skilled and have a fast turnaround. I am still so surprised that in 2025 in Los Angeles this level of trust and ability exists. Thank you so much to Mike for your always FAST response, you truthful answers and for ALWAYS taking SUCH good care of us, no matter what we throw at you. You are a bright light in these deceptive times!!! read more

Long story short ! I bought a Vehicle which i had pre ordered because I did not want to pay their ridiculous Mark up fees ! Not only did the dealer wanted to hook me on a 10 % interest because according to them I had to many cars ! Weird how that 10% just dropped to 6% after a couple of calls. Any how now that I receive my service agreement, not only did the Guy Moe in finance tell me, I would have full 100k miles service but all parts would be covered bumper to bumper exactly his words !!!!!!! It was late, 30 min before closing so we had to run thru paper work and he never showed me the service agreement ! Service agreement shows up and not only is it not covered to 100 k miles but it also has a 200 dlls deductible and 60k miles. Sounds like forgery to me!! Called and let me put names out there: Rebeca specifically said i will call you shortly regarding this well its 5:13 pm and no calls !! Bad customer service Rebeca !! Even tho I called you at 12 and you said some one would call me before 5 .... Well 5:14 and am sitting at the dealer !! I will update this review once either dealer corrects this huge forgery or mistake but so far I suggest any one buying a car here read your contract or beware !! read more

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I would give this location a NEGATIVE MILLION if I could. This location is without a doubt the WORST WORST WORST dealership my family and I have ever dealt with. Beyond poor customer service and nothing but a bunch of liars. This is for the Chrysler Dealership. Stay away from Mike, Kevin and JD. We were going to get a car supposed to be coming from another dealership. They promised the car would be ready to go on the lot and not only was the car not there, they claimed the check engine light was on. My family and I were beyond furious. THEY DID NOT CARE AT ALL!!!!! You are taking a huge risk if u go to this dealership. Stay far away, unless u want to get screwed over. read more

Terrible. It used to be where you could bring your car to the dealership and trust that your getting the best, reliable, cost efficient work done. However, that is not the same now, especially for RUSSEL WESTBROOK OF VAN NUYS. I've had my vehicle for a year and 3 months now and it's had; electrical issues that they can't comprehend or explain and unexplainable leaks. Mind you, the car is only used to drive to and from work. As you can see from the pictures they quoted me $1,350, the warranty covered nothing. However, the car did apparently have another leak that the manufacturer's warranty did cover. They fixed that, my only problem with that is they didn't tell me it had this leak until I started calling to see why I couldn't pick my car up. They ended up charging me $250 for the diagnostic. I took my car to PACIFIC MOTOR CENTER IN north Hollywood for a 2nd opinion. They took care of the car, didn't overcharge for the parts or the labor. They were very direct, prompt, professional and intelligible! My car has been running smooth ever since and I wasn't ripped off! My new go to mechanic! read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

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Very poor customer service, terrible communication and workmanship!! I've been helping my sister in law with her jeep that she purchased from CDJR and has been an absolute nightmare I thought about getting a vehicle from here but after this experience I would not ever purchase from here read more

Service is terrible ! Van has less than 40 miles, dashboard lights on It has been in this shop for more than 10 days and I still cannot get annipdate ! Everyone I have talked to have no clue and was promised a call back and never got one read more

Be aware of Jose,he is some kind of manager which will try to empty your pockets.... I went there to buy a car,and was sure that my bank will approve me,so I asked him to run my credit only with that bank,but suddenly because the bank was closed and Jose was off next day,he run my credit with 7 other banks to see who will approve me,to close the deal on his shift....when I told him why he added 8 inquiries on my credit report in case that I Told him run it only with one specific bank,he didn't have an answer!!! PS. Moses he was my sells man was great!!! If you ever will consider to buy a vehicle from this dealership,make a deal with Moses read more

Van Nuys CDJR - Reception - Car Dealers Near Me - Van Nuys, California

Wanted to give a huge shout out to their service department. Especially Benny and hector, my jeep needed work before our families came to town for a wedding. They made the impossible happen and we were back to driving in record time. Thank you Benny and Hector. You saved the day and went above and beyond to provide exceptional service. From two extremely happy customers read more

Giving this dealership the five stars they deserve! The GM Erik was acceptional and very helpful from beginning to end. He made the impossible deal happen! He's the man to ask for if your in search for a dodge or jeep! Erik's whole team were all professional and helpful as well! They go above and beyond to make sure there customers leave happy with a new car that you want! Erik keep up the amazing work you do for the dealership! I will always be coming back in the future as long as you work here. Thanks for my 2025 Dodge Ram Bighorn!!! read more

Van Nuys CDJR - Love me 2025 bighorn ram!!! - Car Dealers Near Me - Van Nuys, California

Called in and the general manager Jonathan Schwartz argued with me, and said there is over 5k in paint protection on a new vehicle with new paint lol , people question why that is.... It's not true all you who can read this be careful, there are other dealers with out the lies ... bad customer service read more

Wowwwwwww. Steer clear of this place. They're pricing over $20,000 above the average value of the vehicles. I also brought in a Jeep Wrangler to trade and the manager told me he looked at it.. How do I know he didn't actually look at it? - (I hope you're reading this and I hope you see this as an opportunity to educate yourself on the vehicles you buy and sell for a living because you could have made $$ off of this trade) For starters.. My Jeep has front & rear Currie Dana 60 swap with lockers ($20,000 right there) Plus brand new 37 inch tires, brand new true beadlock wheels, King Shocks, front & rear AntiRock sway, upgraded control arms, new & upgraded steering, Teraflex suspension system, full Goosegear overland kitchen setup, fridge/freezer, Lowrance GPS, dual battery system, sound system, JWspeaker lights, rock lights, oh and did I mention it has a RIPP supercharger? Do you want me to keep going? You get the idea. It's a $75,000 build and they offered me 25 This guy didn't look at the jeep once. Clearly. Rude managers who just don't know the real value or their own vehicles. Shop elsewhere. Don't waste your time. I will say the guy helping me before introducing me to the manager was helpful, so thanks to him, but still a big no on this place. It's so easy to walk away from greedy dealerships. Don't get taken advantage of. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Five months ago, we purchased a 2018 used Chrysler van--a sleek, good-looking vehicle meant to help my 71-year-old mother get around town with ease. After my brother passed away, several of his kids moved in with us, and we needed something that could accommodate everyone. On the surface, this van seemed like the perfect solution. Little did we know it would turn into a terrifying ordeal. About a month after purchasing the vehicle, it completely stopped on the freeway--no power, no lights, nothing. The car went dark as kids screamed in the backseat, panicked and afraid. Thankfully, a good Samaritan helped us get it started again, and my mother drove it to a different Chrysler dealership. Their reaction? Shock- and were stunned when we explained we had just bought it. Their response was paired with pitying looks. They let us know this was not a car that should've been sold, and it was clear the dealership we brought it from did just enough patchwork just to get it off the lot. A couple weeks later, every warning light imaginable lit up on the dashboard--engine, brake, you name it. This time, we returned to the dealership where we had purchased the car. (This dealership) Their service department, asking, "Who would sell a car like this?" When we informed them they were the ones who sold it to us, an awkward silence followed. That was in early December. Since then, the van has sat in the dealership's service department for over a month, with repair timelines constantly shifting. To add insult to injury, Chrysler issued recalls on this model, but none addressed the catastrophic issues we faced. The reality is clear: this van was patched up just enough to sell, and it should never have been put on the market. Fast forward to today: we were told it will cost us around $3,000 to fix most of the issues, and the van is effectively a lemon. This goes beyond poor luck--it's fraud. The dealership knowingly sold us an unsafe and unreliable vehicle, endangering my mother, my niece, and my nephews. When I confronted the manager, I was told I could "trade it in" but that they couldn't buy it back. Seriously? I refuse to sink $1,000 a month ($400 for payments, $600 for insurance) into a death trap sitting in their service department. It's outrageous. Here's the frustrating reality: since this is a used car, it doesn't fall under the lemon law. However, this situation absolutely falls under fraud. The dealership knowingly sold us an unsafe and unreliable vehicle, putting my mother, my niece, and my nephews in serious danger. This is not just a financial burden; it's a threat to our safety. This experience has been a nightmare, but I refuse to let it happen to anyone else. If you've found yourself in a similar situation, reach out--I'm more than willing to share resources and connect you with the right people to fight back. This isn't just bad business; it's dangerous, fraudulent, and unacceptable. read more

I don't write too many reviews, but after what happened at this dealer I had to get this story out there for others to be careful. I brought my Dodge Durango for a warranty repair at this dealer in December 2023. After a week went by with no updates, I called just to get an update and it was like pulling teeth to get an update. I had to call 12 times over a two day period and I would get inconsistent answers each time as to why no one could give me an update. Annoying, but nothing out of the ordinary for bad dealers (which this one clearly is). I ended up opening a case with Dodge because of how long my car was down at the dealer, but the dealer continued to play games. The dealer would give Dodge misinformation about how long my repairs were taking, the status of my car, etc. The dealer would literally tell Dodge one thing that my case manager would then tell me, and then the dealer itself would tell me something completely different from what they told my case manager. The big issue here was the fact that Dodge helped expedite the shipment of parts that my car needed for repairs and despite this, the dealer still took nearly a month to complete the repair! Again, super annoying, but nothing too serious. Here is where the real kicker comes in. When I finally got my car back in early February 2024 (two months later!), my car was still having issues. Due to my experience at this dealer, I decided to go to a different dealer. This other dealer inspected my car and informed me that the Van Nuys dealer damaged my car during their repairs, did not put certain parts they removed during the repairs back in place properly, and in some areas, they did not put back the parts they had removed. OMG! The worst part is that Dodge brand told me that because the dealer damaged my car, they had to cover the repairs. When I called Van Nuys Dodge to explain the findings by the other dealership and the instructions Dodge brand gave me to bring the car back to Van Nuys, the dealer refused to give me an appointment on two separate occasions! They literally were refusing to take accountability. I had to speak with a Dodge brand supervisor and that is when this issue was finally resolved. I ended up being able to get the repairs done at the other dealership (thank goodness) and the day I went to pick up my car, my service advisor told me that they had another customer who had service done at the Van Nuys dealership and who also had their car damaged by the Van Nuys dealership. Insanity! The moral of the story is that you should avoid the Van Nuys dealership at all costs! They will damage your car and if you do not know how to fight back, they will get away with it! read more

After going all the way out to Downey Champion, I ended up at Van Nuys Dodge down the street. (Champion had the cars listed for cheaper, but after a pretty lousy sales experience and then reading the reviews of THAT place, I got the hell out of there) I got a pretty good deal on my Challenger and a pretty good experience. I told a pal, and he went there to buy one 24 hours later, himself. The staff was friendly and helpful, and actually waiting outside to greet you, unlike Champion Dodge, which looked/felt like a Scooby Doo villain hideout. I have not had to deal with the service department yet, which seems to (by all accounts of online research Ive done) to be "not great," at best. But honestly, I looked around at most Dodge dealers in LA, and they all seem to be equally terrible. (Id insert a "laugh emoji" here if I could) I really want the car, they're not making them anymore after this year, so I guess I'll have to deal with it. The only minor snafu I've had is (and of course, this seems to be "LA wide," post COVID) NO ONE answers the phone here. There was a paperwork f up that sent a letter to my house saying I had to return the car, and the financing had fallen through! Pretty serious, right? I called the finance department AND the main line to the place for literally hours, and no one picked up a single time. Like, god help you if you need something. Ultimately I had to physically show up there to get it taken care of. How do you not answer the phone a single time, across the span of hours, at the (allegedly) 3rd highest selling Dodge dealership in the country? Not great, Bob. I also had a $5400 extended warranty added into my deal without telling me about it whatsoever, they never said a word about it or even asked me if I wanted it. That was kind of lame too. And finally, take a good look at your car before you drive off the lot. Within 48hrs of owning this thing, and not parking it anywhere where this could have conceivably happened, I had a big chip in the paint and two good-sized dings in my passenger door, which I'm almost *positive* were there when I bought the car. It had been sitting on a lot for probably a year at that point, and Im sure it got banged up along the way by various incidents. (By the time I noticed it, it was too late) All in all, pretty good experience, a few choppy waters aside, I'm very happy with my car. Hopefully it stays that way, lolllllll read more

I made an appointment with the sales guy Steve at Van Nuys Dodge on Ventura Blvd who i spent three hours of my time evaluating trucks and what was available and so on. I met Steve at the dealership at the pre set appointment of 12pm August 10th 2025. After picking out the truck that I wanted and agreeing on price and discounts with two different managers who handled the sale / transaction of a purchase of a new Dodge ram RHO. I was promised that my documents my CDL and auto Insurance would hold this truck until the next day today Monday August 11th 2025. I get a call from the dealership Monday morning August 11th they informed the vehicle was sold . He stated because I didn't have a signed agreement or deposit they were contractually not obligated. I agree (they were not contractually obligated) but out of courtesy to a customer they could have called me and I would come down after my obligation on the 10th to sign papers and give them my deposit. The GM Jonathan Schultz kept leaning on "not contractually obligated" nothing was said about it was wrong how can we make it up you other than will work to find you another truck. I wanted that truck and time was critical because of work situations. Long story short, I guess it's the car business and we all know the term "car salesman". It's unfortunate, professionalism goes along way and some people just don't get it. I've moved on and will buy a truck from another dealership. read more

This is the most unethical business I have ever experienced. First they do not honor car warranties. Second they increase fees to make up for warranty expenses. Furthermore, once they agree on a price they do not honor it. I found both the service representative and the service manager to be unethical and simply untrustworthy people. Horrible liars. Do not go here. We switched to Rydell Chrysler Dodge and Jeep for a fantastic experience read more

Do not buy here, I had been in search for a TRX for about a year. Went back and forth with the dealership until receiving a listing and come to find out it was not the listing based off the different VINs. I have an issue with the finance department as well as the truck being shipped from a different with damage they failed to mention. I talked to Mopar and they told me to deal with the dealership and after two months of the constant run around for the first issue, they send me a picture of a form with no story behind it. Save yourself and go elsewhere then deal with this dealership. More to follow... read more