I usually don't leave reviews, but I'm at my wits end with Van Nuys Dodge. On January 5, 2024, I traded in my 2021 Dodge Durango GT for a 2021 Durango RT with an aftermarket warranty from Ally. Everything seemed fine until February 26 when the check engine light came on. I contacted the dealership where I purchased the vehicle, and they told me they couldn't see my car until March 14th, which was too long of a wait for me. So, I took my car to LAX Dodge for a second opinion. At LAX Dodge, it took them three days just to diagnose the issue, which turned out to be a cylinder misfire. Then, it took them another week just to break down the motor to find the root of the problem. During this time, I had to miss a week of work because they didn't have any loaner vehicles available. On March 28, 2024, I finally got my car back, and they told me they replaced the valve gasket and head gasket, assuring me that I shouldn't have any more issues. However, on April 8, 2024, I had to take my car back to LAX Dodge for the same issue (cylinder misfire), and I didn't get my car back until April 26. On April 29, I had to drop my car off again for the same issue, and it's still there to this day. There's no telling when I will get my car back in working order. Throughout this ordeal, I reached out to Van Nuys Dodge, and their solutions to the problem were disrespectful and unhelpful. They offered to buy back my car for less than it's worth, leaving me without a vehicle, or trade my car in for a basic model downgrade, putting money down on that vehicle and paying a higher car note. This was unacceptable to me, especially since I had just put $3k down and traded in my vehicle a month ago. I am extremely frustrated with Van Nuys Dodge and how they have handled this situation. The lack of communication, the extended delays, and the disrespectful solutions they have offered have left me feeling completely unsatisfied with their service. I urge others to be cautious when dealing with this dealership and to consider the potential consequences before making a purchase or seeking service from them. read more

if I could leave zero stars, I would. I leased a jeep 2022 4XE. it has been nothing but problems. I have had to take it in three times for violent shaking. Last time they even charged me for a alignment. I've also had three safety recalls. last time my car was violently shaking on the freeway and I had a safety recall and they couldn't get me to fix it for three months. this time I am told there's a safety recall and that the battery is not able to be charged and I shouldn't park my car near other vehicles or other structures. there is no fix for this and they are unwilling to do anything to help me out to give me a vehicle that is safe to drive. I'm told that I can go pay for a rental car on my own and then try to get reimbursement which they can't even guarantee that they can give me. I hope people will read this warning. Do not buy a jeep or any vehicle that these people are selling if something goes wrong, they will not help you at all. I'm now paying for an expensive electric vehicle and I can't even use it safely. so on top of that, I'm also paying for super expensive gas prices for a vehicle. That's horrible on gas. read more

Van Nuys CDJR - 3rd recall - no fix - Car Dealers Near Me - Van Nuys, California

Called to inquire about a cost to fix an issue with my truck, gave them the exact issue, but they couldn't give me a price unless they did a $400 diagnostic test first. read more

Do not waste your time here. The pictures are false advertisement, and even after asking if there was any scratches/dents/damage to the vehicle I was interested in, I was assured it was in excellent condition. So, my husband and I drove over two hours to the dealership where they tried to rush us into the paperwork before seeing the vehicle. I asked to see the car first, and immediately saw scratches all over, when you opened the door there was damage done to both middle seats. None of this was disclosed in the listing photos/description or even when messaging back and forth with a sales associate. They also wanted to haggle on price for a car that clearly isn't worth what they are asking. We left immediately. read more

Love my new 2023 Wrangler plug-in hybrid. Thank you to Raed, Selina, Badie, and Nader for all your hard work to turn things around and get this deal done. This team really went against all odds. Can't wait to get this Wrangler muddy! read more

Van Nuys CDJR - 2023 Jeep Wrangler Sahara 4xe - Car Dealers Near Me - Van Nuys, California

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They need to be more professional of keeping customer's vehicle safe and knowing what's going on . They lost my car key , they offered to cut a new one but it's not the original. Manager didn't even come out to apologize for having his employees loose the key . This isn't the first time that they had an "inconvenience" Now I won't have my car that I need to get to work and my appointments . read more

Why is it so damn hard to schedule service with you guys? I can't do it online because neither my phone number, email nor VIN you're asking for apparently are not in your system even though I bought a Wrangler from you guys. Can someone answer a phone? Please give me the contact information of a service manager. Update: Nothing changed. That email didn't work and I didn't get a call back. So still needing a dealership to service my charging system on my 4xe. read more

Hello everyone. I am leaving my review of this market. There are no complaints about the car itself in terms of matrix, this car has saved me more than once for living conditions, I recommend the Dodge Challenger SXT. At the moment, a complaint is against the Dealer who sold the 2018 car but registered it for 2023, they gave 2 keys but one is not from my car, a scam. It is not clear with the documents, it says one, but you need to pay as for two, they cheated me with the insurance, I paid for a year, they gave me on paper for the 2nd month. For that kind of money, the interior of the car is terrible, the windshield and side windows are cheap, the tightness of the body is terrible sealant. The fuel supply pressure is constantly jumping. This is not normal for a sports car. They sold a fake for listing. read more

This place is horrible. They pick and choose who they want to be good to and most importantly I brought my vehicle for a scheduled service recall for a 2024 vehicle and now they're telling me it's going to take two weeks because they only have1 electrical technician for whole company no rental car service . Already having multiple issues beyond the recall do not recommend electrical vehicles specially, the works are ridiculous. hearing conversations just like wow this is definitely not ran properly management gives you the runaround never responds as well as workers transfer you to calls and hang up because they know you're going to ask for a complaint. They don't even care to try to help. read more

Highly recommend! Just leased a 2025 Grand Cherokee L and Bladimir was able to get me the best deal. Ricardo delivered the car to me same day and made the signing process a breeze! Definitely go to them for any of your new car needs! Very professional and great to work with. read more

Horrible service all around here at this dodge dealership. First off let me start by saying I bought my car four months ago a 2022 dodge scat pack with 11,000 miles. The car is currently at 21,000 miles and they're telling me that I need to replace both front and back brakes when I barely drive the car total cost for brakes is $6000 which is absurd and a rip off I got a quote from another high-performance car company which quoted me $800. I will never bring my car back to this dealership let alone when I go to pick up my car. The car been sitting for two weeks uncleaned completely filthy and they lost my car key and they're having to program another car key. The car originally went in because the auto parts disabled feature was continuously going off. Also, the service airbag. Once I received my car back in my possession. These things were still not fixed. I am beyond pissed. read more

Van Nuys CDJR - I car that's been sitting probably in the same spot for 2 weeks - Car Dealers Near Me - Van Nuys, California

Very unprofessional and disappointing experience I was promised over phone for a deal and asked me to stop by dealership, but once at dealership while equation changed when they presented new numbers. On phone a sales rep - (not providing name) promised the deal with numbers and he said once at dealership he will give better prices and I asked multiple times don't waste both of our times by making changes to what was promised and I was assured it will not happen. My credit was ran as well over phone. Next day my family showed at dealership and then new faces came to convince me there are changes and incentives cannot be given as promised and finally I had to walk away without making the deal. The experience was clearly unprofessional and I saw rude faces when they found that the deal cannot be e proceeded when they changed the numbers. I am not going to this dealership or recommending this to anyone in future. read more

If I could give 0 stars I would. I don't understand how anyone could be satisfied by this service. Some piece In my engine burned and I had my car towed to my dealership. It took them 5 weeks to fix it. No loaner nothing. I've asked multiple times and each time I was told soon. Only few more days. After 2 weeks I demented to talk to the manager- turns out my car was still on the lot- no one even had worked on it. If that's not enough I've reached out to the sales department and wanted to turn my lease in for a new one. I only wanted to know the down payment amount I'd have to put down in order to get the new lease payments to the same price I'm currently paying. It's been 6 weeks now and I've talked to at least 10 different sale personal wanting to sell me something. No one makes notes or reviews previous conversations with the customers. Every time I have to explain myself over and over again. I finally was able to talked to a manger and told him please to take me off the list I no longer want to get any quotes. I was promised he would take me off the list and he would be the only person moving forward who would reach out to me. I've had another 3 different sales personal reaching out to me since then! Absolutely unprofessional service- it's unfortunate I love Jeep read more

The dealership experience was welcoming and professional. The showroom was clean and well-organized, and the staff greeted me promptly. Stuart is very knowledgeable and very professional! He knows exactly what he's talking talking about and has great customer service! read more

Van Nuys CDJR - Make and model - Car Dealers Near Me - Van Nuys, California

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Had an awesome experience here today, 10/20/2022. I ordered my 2022 Challenger Wide Body Scat pack T/A back in June. It finally came in today 10/20/2022. I had dealt with Lilly for most of my experience and she was great. She recommended I custom order my model based on my pricing needs. She made the process really easy and she was always responding back to every question, concern and annoying "did it come get?!" text. She delivered on all of her promises and agreed terms I requested. I had wanted them to not put on my front plate, keep the stupid yellow protector on the front splitter and to not wash the car or remove the protecting film that comes on new cars. It was a crazy request but they understood. I wanted my car to be untouched to bring to a detailing shop so they can professionally wash it and apply ceramic coating. Santos was the salesman I worked with when I came in, Lilly was off. He totally took care of me, kept the demands I wanted and requested thru Lilly and was also a cool guy. They did not play any games and gave me an excellent deal. I was shocked how fast the process was and extremely grateful they provided that service to me. Moe was the final boss as I call it in finance. He cut me a slightly better interest rate without asking which was great. Rates are high now so that was really awesome. I mentioned to him Dodge had a great tire and wheel protection plan, I had this on my leased 2017 Challenger. He was able to find a similar plan thru Ally which was great! He was quick had the paperwork ready to go and answered all my questions. Overall great experience, I would shop here again! I know there are a lot of negative review recently, I was apprehensive coming in believe me. The crew here did it right, Lilly, Santos, Moe and the service guys killed it. I really felt compelled to leave an honest review, if you take care of me, I'll do my best to take care of you! Thanks again to everyone at Westbrook CDJR! Mopar or no car! I'll post another picture of my new car when I get it cleaned and ceramic coated. read more

Van Nuys CDJR - 2022 Dodge Challenger Scatpack Wide Body T/A - Car Dealers Near Me - Van Nuys, California

Still haven't heard from the general manager even after sending a follow up email. If I could give them zero stars I would. Most unprofessional dealership I have come across. Would not recommend them at all, everyone's quick to reach out at the beginning and when it comes to rectifying a situation where they made a mistake they go silent. read more

Wow, I left a review yesterday about this dealership and after reading all the reviews on here, they actually have more one star reviews than anything. It blows my mind that each one of these customers I can relate to to their issues and problems because I had the exact same problems for the last 17 months with this dealership, everything from trying to get a hold of somebody on the phone that would take nearly 2 days sometimes a week to get a response back price gouging saying they were giving me a price even written by Selena in an email that I would be receiving a price and then not receiving it Complete unprofessional business here I would highly advise anybody to stay away from this dealer at all cost. You can see there's a lady in here replying to everybody's post but the end of the day nothing will happen at this dealership other than repeatedly one star reviews. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I wish I could give no stars. This place is filled with crooks. I got finessed so bad and I feel like they took advantage of the situation. They said whatever it took to get a sell. My car didn't have any gap insurance, they lied and made it seem like I wouldn't have to pay my car note for the first three months, they claimed they washed my Honda Accord when they really rolled it over. The deal was done so horribly. I'm so glad that Russel Westbrook took his name off. Dealership is shitty AF, SHADY AF. Ruined my life and now I'm in a jam because of it. I can't sell the car because I'm upside down, even though I pay my car on time I can't sell it back to the dealership because they taxed tf out of me, and I can't do a voluntary repossession bcuz that will screw my credit over. EVERYTHING THAT GLITTERS & sounds good ain't gold, if I could go back in time I would tell my twenty year old self to just thug it out with the vehicle that I had. When I was done signing everything a car that was supposed to be max 45K came out to 57K. Thanks for fuckn up my life. Sleazy slimey demons read more

So I took my car to another dealership and the experience was entirely different, and low and behold, without question they told me they would fix my jeep under warranty. If you have issues here, take your car to the jeep dealership on Figueroa - such a better experience. Now I get to call this dealership tomorrow and try and get my $300 "diagnostic" fee back. read more

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I can't believe how unprofessional and incompetent the team is here. My husband and I came in today because the vehicles check engine light came on and we noticed the gap cap will not open due to the wiring function. The RESPONSE: Mr PEYMANI We can keep the car for 6 WEEKS We explained WE CANT PUT GAS how can we use the car PEYMANI : he said OH WELL (smirks) We then said if it runs out we will have to tow it in PEYMANI: LAUGHs! And SAYS HE EXPECTS US TO TOW IT IN!!! - (does not care minimizes our concern and emotionally abuses : manipulation, dismissive and humiliation) - textbook symptoms of an abusive person. He took pleasure in denying us options or showing any empathy, he laughed at our problems and did this in front of a child. We don't teach our daughter to disrespect people and it was a from of ABUSE. DO NOT COME HERE for help They will sell you a car and no help you at all GO TO Rydell in San Fernando they will help you and work with you THIS PLACE DOES NOT CARE. I'm extremely disappointed my daughter was present for this emotional abuse my family and I experienced I will be reporting this establishment to the BBB and will make a formal complaint to corporate. The treatment was completely unacceptable there is zero empathy and customer service skill here and they employ people who enjoy mentally and emotionally abusing people. I WILL NOT TOLERATE this. ABUSE is real. Please remember there are 4 types of abuse Physical Sexual Emotional Negligence Today my family was emotionally abused by your staff and I am deeply disappointed. read more

Pros Pretty decent Selection of Cars Everyone wants to help They don't move slow Cons Didn't want to honor TrueCar pricing Aggressive Acted like they were doing me a favor Overall I would work with the online team of this dealership The women that I spoke to over the phone was very kind and respectful so this is no shade to the whole team read more

DO NOT TRUST THEIR CERTIFIED PRE-owned vehicles. I bought a GO "Certified" pre-owned Jeep with about 22,000 miles on it and found out the sway bar was disconnected after the fact. When I bought it, I didn't really look deeply into everything because of it being certified and the salesperson mentioning the 1 hundred something point inspection they did. Knowing that and the fact that its a CDJR dealership, I felt like I could trust them. Once I finally took it on the freeway I would get the death wobble as soon as I hit 65 mph or if I hit a bump. Two months later I get a check engine light and when I took it back they told me the death wobble was normal on Jeeps. I noticed the real difference when I test drove another Jeep at another dealership and had them inspect mine. That's when they told me the real issue. I really thank God my family and I didn't not get into any accidents or had to swerve because this could've really ended bad. The fact that this Jeep was a certified pre owned vehicle and had those inspections done on paper really shows the quality of inspections they do, if they even do them because clearly this was missed. Safety issues should be taken seriously because it puts people's lives at risk. When I took it back, they fixed the issue but could not even offer to get a tow truck to bring it back to the dealership since I live 1 hour away. This really showed me they don't care nor value their customers. I will never go back to a dealership with this level of unprofessionalism. Please be careful and do your own walk around the car if you plan on still going to buy a vehicle at this dealership. I could add way more about the experience I had but what most mattered to me was the safety concern and hazard this could've caused. I know aircraft and cars are different but as a Marine Corps veteran who worked in Aviation and has seen the causes of missed inspections, I hope they take this very serious. Especially when it has to do with crucial safety components of vehicles. read more

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My wife and I stopped by Van Nuys CDJR with my daughter and her boyfriend to check out a certified used Grand Cherokee that my daughter was interested in. After arriving, I saw a barely used (demo) 2023 Grand Cherokee Summit for sale as well. Although this trip was for my daughters interest, we ended up getting them both. Saul and Stuart made the transaction work out and we drove off with two great rides. Very happy with everyone and look forward to doing more business. Avery and Austin, Jeff and Michelle read more

Update, general manager didn't even help, called him multiple times, even texted and only got one response and that was it. Whatever you do, don't even lease or buy anything from them. And also for just two simple 'wires" shouldn't take almost a month. Do better read more

I had a great experience when this location was Russell Westbrook. We purchased two cars before and I had good experience and wrote great reviews about it. Two weeks ago we bought 2024 Rubicon and they gave us due bill. Every day we call about the promised parts and service no one responded it. This will be my last time going to this location and if they countinue bad service. I will place legal action. read more

Service depot D- for them , my wife took for oil change because we got the plan they offer when you buy a car , and they mention no appointment required, well she drop the car at 8 am and they told 12 pm be ready and GTG ..at 1 pm she went pick up the car , they did not even start , she took the car back and went to jiffy lube ... 40 min out of the door , well I been doing business with that dealer for 22 years , brought 6 cars from them , I guess that was the last one , poor leadership and bad communication read more

Anthony M. was one of the best salesman I ever had the pleasure of working with he's very patient and respectful and very resourceful thanks Anthony read more

Was promised a return phone call by end day regarding a refund for services relating to my lemoned grand Cherokee. 5 days after I left a voicemail with the person responsible I went into Russell Westbrook to seek answers. Given the runaround. Promised a call by end of day. Nothing. This is the type of service and product you can expect from Russell Westbrook. Vehicles that fail to operate as promised, and confiscation of funds owed and blatant disregard and disrespect towards their customer base. Best of luck to anyone who would ever consider purchasing or engaging with Russell Westbrook. Don't worry, I have documented call logs, emails and contact to prove my claims. read more

Women be away of this place! They will definitely try to take advantage of you! It was one price over the phone the double of the price in person! Over 800 dollars to change a mirror? When they said it was 400 over the phone! Sexists! One the first time my family has problems with a Chrysler Dodge dealer! I will soon sell my car so i won't have to deal with them ever again... read more

I came in to check out a car I found on their website. The major damage wasn't visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest would be fixed if I went ahead with the purchase. After buying the car, I never heard from him again. I also have some important questions about the next steps in the process, so I've been texting, calling, emailing, and chatting on their website. Every time, I was told someone would reach out, but it's been two weeks and I still haven't heard back. This place has the absolute worst customer service. It's beyond frustrating to be completely ignored after making a purchase. read more

Got my new jeep on Sunday and have had nothing but issues since. Had to bring it in for service 4 days later and get rides all day long, only to take it home and have the same problem existing. I now have to be inconvenienced again and drop it back, and worst yet no one seems to care to make right by me. I keep being told a manager will reach out and so far no one has. Terrible experience all around DO NOT BUY OR LEASE A CAR FROM THIS DEALERSHIP Update: I see the message below to contact Mike. I left him numerous voicemails and emails and never heard back so this just adds salt to the wound. read more

We were helped by Alfredo M., very knowledge kind. We explained the car that we were looking for and didn't waste our time talking to use about what we wanted. We were able to work out an incredible deal that's within our budget. read more

"If you want the hyena to eat a person then tie on him goats ears". Do yourself a huge favor to not walk into this jungle otherwise you would regret it so bad and that stressful day would be a lifetime lesson learned. The service charges you $1800 for an oil change and the sales will sale you a $32000 sticker price for $48000. Walk away and thank me later! read more

Walked onto the lot with sole purpose to WINDOW shop, but ended up leasing a 2024 Jeep Wrangler 4xe hybrid thanks to ZAMAN!! He approached us quickly and warmly and even left to their lot in Canoga Park so I can see this dream color in person, and even then I didn't feel pressured or forced into having to buy day of but I ended up with a great deal and an amazing car! THANK YOU ZAMAN read more

Van Nuys CDJR - 2024 Jeep Wrangler 4xe hybrid - Car Dealers Near Me - Van Nuys, California

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I would give zero stars if I could Here is the story to be fair. All the people who work in this dealership are good. they try to help you. I bought my car from this dealership and my sales experience was great. But when it gets to the Warranty & Repair, STAY AWAY from this place. Took my car for a recall last year to this dealership. They kept my car for 22 days (since they did not have the parts). after I got my car back, I started to hear a noise from the back of my car. so they caused an issue that wasn't there. It took them months and a lot of my time was wasted to fix it. Finally, they kept my car for 56 days (yes 2 months) to fix what they caused. The noise was gone finally ( and this was a couple of weeks ago) I drove my car for a bit and I noticed that now there is something else wrong with it. The steering wheel is a few degrees loose and does not respond and does not get engaged when I try to turn from one side to another fast enough. especially in the freeways. So, they broke something else. And I am talking about a brand new 2023 Grand Cherokee that has only 5K miles on it. So be kind to yourself and stay away from this place. My time is wasted, and mentally damaged, and yet, I cannot drive my new car with peace of mind. My car is in another dealership right now!!! 6/29/2024 Someone (from the Van Nuys Jeep) was nice enough to check my review and tried to help me. I tried to call the number left for me, and no one picked up. I sent an email, less than 2 hrs after their response that I am willing to bring my car back. No one emailed me back. No one contacted me. Thank God I did not take my car out of the other dealership to take it back to Van Nuys Jeep. the 2nd dealership found the issue that Van Nuys Jeep repair shop caused. The steering shaft bolt to the rack and pinion sector shaft was loose!!! Van Nuys Jeep returned my car after 56 days with a loose steering wheel bolt!!! STAY AWAY FROM THIS SHOP for your own sake read more

Took my 2021 Grand Cherokee for a regular old fluid change at 17,500 miles due to car alerting me it's time. I had Jeep Wave service so it's a free service as per my purchase agreement. I was asked if I wanted to have a few additional items done that Jeep recommends. I asked what's the cost to do it as I always say yes to recommended maintenance, and the estimate was over $1,000 dollars. I said the car is almost new with 17,000 miles and change that seems like a lot for some basic maintenance on a newer car. Was told it's recommended work at 15,000 miles so now I'm concerned if I don't do it, but said I'll consider it next time while I get another estimate elsewhere. Anyway, pick my car up and look in my owners manual at the manufacturers service schedule. First recommended anything above and beyond regular fluid and oil change is at 20,000 miles so I feel like they attempted to take me for a $1,000 dollar unnecessary ride. I can't find anywhere that I need to do anything under 20K miles aside from oil and certainly not $1,000 worth of work. Pretty insane and makes me lose trust in dealership service here. I'm leaving two stars as they appeared to do a good job on a basic oil change which was complimentary due to Jeep Wave. Additional note: I looked at every piece of paperwork I got and none of it lists what was recommended at 15,000 miles and shows that I declined it. So I have zero idea what they were trying to sell me over $1,000 worth of parts and labor. It's almost as though this is some sort of side hustle from the service as Jeep has zero recommendations as per the owners manual and their paperwork doesn't reflect what they said is recommended at 15,000 miles. Super shady. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

These guys are awesome! This was the best in and out car buying experience. Bought a Ram 1500. Price was posted online. Walked in to my appointment with Rayan, test drove, reviewed the options, and worked out financing. The star of the show was Gustavo. Fastest financing in the west. I felt like I just sat down, and we were done. If you want your next experience without hassle, buy your car here read more

The folks at the dealership were very kind. Made me feel welcome and made every accommodation for me to test drive a jeep without an appointment. (Honestly, y'all were so hospitable. I would have bought a vehicle today were it not for the add ons.) The disappointing part is when we got down to the nuts and bolts of pricing, etc, they had a $4500 package of services already added to the vehicle they claimed couldn't be removed (anti-theft app, VIN etching, paint protection, and nitrogen fill for tires). We negotiated the removal of two of the products, but it was still enough to leave me with a bad taste in my mouth, that I walked. For anyone reading this considering Russell Westbrook or for anyone at the dealership that may read this -- The anti-theft app for $1,495 (Theft Patrol) has terrible reviews. If I'm paying my insurance company in case of theft, why have an app? Especially one that's terrible. $5,000 theft protection $995 (JM&A etch) -- this does not stop a thief from stealing parts. Paint protection $1,495 (Xzilon) -- lots of mixed reviews and nothing I would choose to put on a vehicle. Finally the nitrogen tire fill $495 -- any tire shop will charge from $70 to $125 to fill all four tires. These prices for this dealership package is a bit ridiculous. Take care of your customers and try to help them get the best deal. UPDATE: The dealership did reach out and offered to make things right by removing the "optional" package, but the whole experience left me feeling icky about working with a dealership that charges $500 for the most abundant element on earth (and nitrogen fills are free at Costco and complimentary at other dealerships). I did have a great experience at Subaru of Glendale, and have decided to buy a vehicle from them. read more

Van Nuys CDJR - Dealership package - Car Dealers Near Me - Van Nuys, California

Hesitated to post this. But buyer beware. They will absolutely try to take advantage of you. Predatory sales team. Not honest and will give you a bad deal if your not careful. Called GM per comment below. No response at all. read more

Jonathan and Selena took care of me very well. Process was smooth from start to finish. Price was unbeatable. Will definitely consider buying my next car from them next time. read more