Len was great to work with, very flexible and easy to get a hold of. The installer, Nic, was as funny as he was skilled. There was an issue with one of the seams of the carpet; however, it was taken care to our satisfaction. The only issued I had was that I was convinced to wait on installing the transition strip between the carpet and wood flooring. This was because we were moving in the very next day and the heavy traffic would have knocked them loose which I totally understood. The only issue was when we were ready to have them come back to install the transitions, it was a 40 day wait! I ended up having to finish it myself. Not a big deal but if I had known the wait was going to be that long, I would have told them to just go ahead and install that same day. Other than that, we had a great experience with Vance Floors. read more