I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

My heater had a gas leak last September and Dmitri from Conrad did an excellent job fixing it on a…read moreSaturday. The job itself was pretty challenging due to a very small space to even insert a properly sized wrench for the job. However Dmitri didn't give up and successfully managed to tighten the parts after applying sealant. Since it was still warm outside, we didn't use the heater until 4-5 days later when Dmitri came back to verify the sealant he used had cured properly. Then sometime in February Conrad texted me about a promotion they had for a tune-up and maintenance service. Happy to accept and Leo came and performed the verification. Great they could accommodate my time as well: again a Saturday.

This morning, 4/27/26, I received an unsolicited text from someone who calls himself, Alex. This…read moreguy said he works for Conrad Heating & Cooling and spoke as if we had an existing business relationship i.e., the message said, "It looks like we haven't been out for your spring A/C maintenance yet," implying they had serviced our system before. I almost fell for this trick. But as he pressed me to make an appointment, he asked me what kind of a/c unit I have, which is an odd question for someone who has worked on our equipment previously. I then asked him directly, "Have I done business with you before?" No response. So I asked again. No response. It turns out, I have no record of doing business with Conrad Heating & Cooling, because we have never done business with this company! I told him I would not be scheduling anything with Conrad. This representative didn't even know what type of unit we have, confirming there was no prior relationship. The familiar tone of the initial text was a deliberate tactic to create a false sense of trust. And I find that very offensive! I'd encourage other homeowners, especially seniors who are frequently targeted by this kind of approach, to read unsolicited texts carefully. If a company implies they've worked with you before, ask specific questions before agreeing to anything. In this case, the deception became obvious very quickly.

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

After 28 years we decided to be proactive and replace the old Bradford White 40 gallon gas water…read moreheater. Matt got my water heater replaced within a week with the updated Bradford White model. He did an amazing job, and the price couldn't be beat.

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

I am so grateful I found the Water Heater Doctor on Yelp! When we bought a house in Vernonia one of…read moreour biggest challenges was finding vendors willing to drive out there, but not only were they willing to make the drive, they were also SO helpful and communicative and very well-priced. Now when we move into our new house we'll have hot water and a safely installed system! They're awesome!

Replaced an old water heater with a new Bradford White. They matched the best price and scheduled…read moreit on a day of my choice. Charlie who provided customer service on the phone was excellent and John the installer was not only efficient but very knowledgeable and gave great suggestions. Would use again and recommend in a heart beat!!! Thank you Water Heater Doctor. I give them 10+ stars.

We had signed up for their annual service program, which costs $20/month, and had our Spring…read moreservice done, when we learned that our 17 year old system had a refrigerant leak. This was last week. We scheduled an estimator, Jeff, to come out and evaluate our needs and replacement cost. Jeff came up with two sets of numbers, one without and one with Energy Trust of Oregon grant deduction. We just had to qualify for the trust funds. Jeff got to work, and called me back the next day to let us know we qualified! We signed the contract Wednesday and the work began yesterday 3/15. Sean and Cash were here by 8:30 and completely removed our old system. With just a minor few issues, they had our new heat pump, air exchanger, and smart thermostat done within 9 hours time. I truly appreciate their hard work, their diligence, and their professionalism.

I had Central Heating and cooling come out to work on my fire standing glass fireplace. I gave them…read morea great review for that work and the cost was dear as they replaced a unit an d cleaned the glass on the front of the fireplace. This was last spring. I did not use the unit until it got cold last October and when I turned it on, I noted several cracks in the glass. I had other work being done and got the opinion of two contractors , both who stated it was due to how the glass was replaced. The cracks were like those of when a rock hits the car windshield, and travel, right where the pressure points that hold the glass in place are. I had NW Gas come out for other reasons and look at it as well. That worker stated the same opinion. I contacted the company and it was several attempts before I got a response. I was asked to send photos, which I did and for more than 3 months, no one responded to my concerns. After leaving several more messages, I got a call from someone who said the employee who did the repair was no longer with them and the cracks probably happened due to a build up of pressure from fumes?? I challenged this because it was never used after they did the work and no buildup of anything would have happened if the previous work was done correctly. After another call, I was told they wanted $120.00 to come and look at it. AT this point, I felt the avoidance of embracing my concerns would lead to no where and the lack of responsibility and the manner in which this was handled demonstrated a total lack of responsibility and clearly sabotaged the first impression of them being a quality company. The cost of a glass replacement is dear and the continuous avoidance of even looking natural it demonstrated the integrity of this company. The positive reviews are only half of what tells if a company is professional and one that can be trusted. Experiencing what I did makes Central Heating and Cooling the worst I have even hired. When the flip side of the coin is played out like it did with me, it shows the integrity, which is the backbone of worth.

Every part of our experience with All Pro was just great ... their receptionist was clear,…read morecommunicative and warm, and the plumber Kaleo was definitely a master of his craft, and he went to the trouble of explaining what needed to be done in great detail. Their estimate for the work done was far more reasonable than the other plumber who came by. Kaleo made sure to take care of both the initial blockage we called about AND some other problems waiting to happen with our kitchen sink (that he addressed and repaired as part of his work under the initial estimate). In short, if you want a master plumber at your disposal, true value and a great experience, All Pro is the way to go!

What a great company! I had a drain line leaking in my crawl space and called All Pro Plumbing for…read morean estimate. The receptionist was very personable and knowledgeable about my issue. It took maybe five minutes to get an estimate scheduled. The cost was lower than I had expected and I use to be a contractor so know prices! The plumbers that showed up were very friendly and diagnosed the problem in 10 minutes. I highly recommend All Pro plumbing for all of your plumbing needs! I'm very satisfied! A+++

Jorge is the absolute best. After my hot water heater surprised me by leaking all over, Jorge…read morestayed on a call to walk me through ensuring everything was turned off and drained out correctly. Only then did he turn to talking next steps for replacement. He walked me through all options, replacement considerations, and even potential options for competitors he trusted just in case his next available window (less than 24 hours later) was not soon enough for me. He proceeded to step away from a personal engagement to replace my water heater even sooner than expected. He was customer focused first from the first hello and did an outstanding job on my install. The new water heater is 10x better than pre-repair delivering hot water to the farthest reaches of the house so much faster than before. He was so caring and was priced to beat everyone else. No need to look further. Jorge is your plumber now.

The number thing you want when calling a plumber out to your home is trust. Trust they will do a…read moregood job, trust they will be honest with you, and trust they will charge you a right price. Jorge is someone you can trust. I actually did not even have him come out. I sent him pictures of my plumbing situation and he walked me through how to fix my plumbing problem over the phone. I am not a handy person at all and he was clear enough to get me to fix my issue. I was able to get the issue solved that day for only a $20 Home Depot run instead of having him come out and charging me. I now have a plumber I can trust moving forward.

Taylor A. came out and was fantastic. He took a thorough look at the entire situation, which was my…read morefridge not having a proper water line and was preventing a new one from being installed, and gave me options to resolve that covered all the bases. He looked at the whole system and digested what the previous owners had done on their own and explained how each option would solve the problem and what the longer term implications would be. They came out the day after I called and fixed the problem that afternoon for a fair price. 10/10 gonna use these folks for my future plumbing needs.

We had the Plumbing and Sewer Renewal Specialists come over to advise us on a sewage macerator -…read moreand they ended addressing a bigger problem by installing a sump pump. This saved us thousands of dollars, major headaches, and safeguarded our crawl space for years to come. Taylor was our guy and his team (another Taylor) were super professional, easy going, and had a level of quality that's hard to find.They also went way above and beyond. While in our crawl space, they noticed a dryer duct had come unhooked - and fixed it while they were working. I really appreciate that this company never tries to upsell and shoots straight when it comes to what is a critical repair and what can wait. They also give you a range of options that don't break the bank. These specialists are truly special.