Made a pitstop yesterday to get my daughter a pair of shoes- first of all VANS almost always has has great sales Right now till end of November buy the 1 get 2nd at 50% off. 2nd. Customer service at this store is hands down amazing especially shout out to Daniel. Thank you, Daniel. read more

I stopped by this Vans store last night to take a look at their skateboards while waiting for my friends to arrive to eat dinner. I never been to this Vans location inside Burbank mall so I wanted to check out their skateboard. They were not busy at all for a Friday night so when I walked in, I was the only guest inside. They have some nice skateboard collection on display and also skateboard accessories. I also checked out their shoes and clothing that they had. The store isn't that big but it doesn't have to be. The staff are nice and friendly if you have any questions read more

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Guy at the door was really rude as I was walking in. I was just walking around trying to shop and the guy was trying to argue with my friends who were walking around with me. Apparently they were frequently moving in and out of the store trying to look for our other friend. Super weird. Still made a purchase, but still felt some hostility as I walked out. I never leave reviews, but just upset with my experience read more

Hi everyone!! Almost 50 and been wearing Vans ever since I could afford them myself as a pre-teen! Call the BUR Van store. Spoke to Michelle. Very awesome and courteous young lady, help out in holding a pair of Old Skool. Great deal, going back to Burbank Mall to get my pairs now. Thank you Michelle! read more

It's all so cute. What should I do? I know, I'll get everything! I have 3 pairs and I wear them every day. The service is great and you can find the workers scattered around the store. There are so many different pairs and colors. It's expensive but worth it. They have platformed shoes, high tops, and slip ons! I love this brand of shoes! I love the designs because they have so many colors. Vans make me feel happy and confident. All of my College Roommates have Vans. I just convinced my parents to buy a pair and now they wear them every day. My favorite pair of Vans that I have are white high tops with sunflowers at the soles. My older sister doesn't do and sports so almost all she wears are Vans. Vans are very fashionable with jeans and baggy shirts . I like to wear my high tops with my favorite dress . Vans is my favorite brand for shoes . If you don have them I recommend you get them. read more

We initially walked in because my boyfriend wanted to buy a new pair of vans. The sales associate that assisted us was Karla, she's super friendly and helpful. Karla informed us of their on going sale BOGO 50% off, when my boyfriend couldn't find his second pair I excitedly jumped in and started looking. I tried on a pair of high top vans and Karla offered to help lace me up. They unfortunately didn't have my size in the color I wanted, but Karla checked online and said the sale would still be valid and the shoe would be shipped to our home. She helped me pick the right color and size!! Karla definitely made this shopping experience easy and we left happy read more

We came in to swap some Christmas pairs that were the wrong size. The rep here named Rivers was literally a delight to chat with and was extremely helpful and knowledgeable. He went above and beyond and even taught us proper vans lacing techniques and made me feel like we had been friends forever! Rivers was a cup of hot cocoa on this rainy day. Thank you Rivers! Will be coming back to shop with you again and again! read more

This review is based on the customer service we received by Bekah on 8/14/22. We were returning shoes that my husband had purchased for my daughter that were way too big. My daughter is special needs (Autism) and isn't very patient. Bekah was so nice and patient measuring her foot so we can get the right fit. I can only hope there was more people like you. My family appreciates you. read more

Edwin was awesome. I needed to exchange a shirt for a larger size, and Edwin was friendly and professional. There was a huge selection and the sales associates are very available and helpful. Keep up the great work! read more

We went today to get my 5 year old son a pair of shoes. Unfortunately they didn't have the model we wanted. We asked if we can try on different sizes of similar model so we can order online and won't make a mistake with sizing. Associate name Carl was super helpful. He knew we weren't buying anything at the store but still went out of his way to bring 2 different sizes for my son and also 2 different style of shoes so we can get better idea. who does that lately?! I'm so used to sale reps not caring especially when you know you're not purchasing or receiving any commission. He also played with my 2 year old which kept him entertained and I was able to make my decision. He helped us order the item at the store. I was able to walk out of the store and purchase the item I wanted it with him through online. He made this experience so smooth and satisfying! Thank you Carl we need to give more recognition to great employees like him! read more

If you're looking for Vans shoes... there's a good chance you'll find them here.... For guys, girls, kids... and clothing too! They most definitely have the largest selection of Vans in my neck of the woods. They are generally well stocked. The staff is friendly and knowledgeable of their merchandise. Sometimes, they don't have exactly what I'm looking for, exactly when I'm looking for it (since I'm usually going there to get shoes for my son and he is very particular about his Vans - likes the surf style vans, without the vulcanized sole... also likes the hemp Vans)... but I generally can find something close enough. My last trip was an amazing success all around. They had exactly what I was looking for, in the size I needed and it was on sale! Vans store.... you know I'll be back! read more

Friendly staff and good selection. Can't complain there! There have been a few times I've come in where they didn't have the shoes I was looking for, but the employees have always been so quick to look it up in their system to find other nearby locations that might have them or to even place an order for me. Can't complain about that! read more

I always find my size in this store and find the sales team friendly. They usually have the new models as well as the classic ones. Vans shoes are very comfortable and easy to walk in. I put my canvas ones in the washing machine when they get dirty and when I take them out they look new again. Not as expensive as some "designer' tennis shoes but just as good quality. read more

I'm a little confused on the customer service here... Whenever I go to a Vans store elsewhere, I get all of the employees jumping on me trying to sell me a shoe. This wasn't the case here. I actually needed someone to come help me get a shoe from the back, but no one was to be found. I had to go to the cashier and let him know, when someone who looked like a customer just jumped into my convo and got me the shoe frm the back. I came back to the store about 2 hours later to buy another pair of shoes (last minute christmas gift), and once again, no one was to be found to help me out. But once I did go to the register, the person who rang me up was really energetic and nice to me. read more

I love van shoes PERIOD! The burbank location has almost all the new styles and colors ... The store is always nice and clean, and I am always greeted very promptly the moment I enter the establishment ... Unless they are BUSY but which I understand ... The staff is very knowledgeable abut all the different shoes and styles and always let you know what is on sale and so fourth ... Only thing about this store is there aren't much clearance stuff ... No biggie tho ... Other than that, I LOVE it! Peace! read more

I came into this store with my nephew to exchange a pair of shoes, I had very little help getting different sizes. We were never greeted, no one was smiling. I was asked once for a different size and then I had to wait to even spot an employee. When I asked for a different size some from an employee she never once smiled or even looked like she wanted to be there. Then the cashier, again, no greet, no hello. I've never felt so uncomfortable and unwelcome in a store before. It was such a crappy experience for my family & I. I walked in even wearing their actual merchandise so I really expected a smile at least. read more

Please be aware of overcharging and long wait times to get you your shoes. This store is understaffed. I was overcharged on an item and left the store had to come back so that they can reimburse me for what they overcharged me. read more

My daughter needed some new shoes and she wanted VANS. I took her to the vans store at the Topanga mall but she couldn't find any. This store had a much bigger selection at this location. I was helped by a young man and he represented the company very well. He showed my daughter around and all of the shoes and he even found us the last pair of leopard print vans and she fell in love with them. They are very cute. read more

Vans - leopard print vans - Shoe Stores Near Me - Burbank, California

I've had gone over this location through the weekend, yes i'm crazy i know. Even though it was back to school season every one was very helpful and they did treat me as if they didn't have alot going on. The line was a little big but everyone that was cashiering was very helpful and friendly, totally took advanage on the bonus bucks and of course the gift with purchase. Will totally be coming back to this location, every one was very friendly. read more

Literally, just had an employee drop a box shoes at my face and shrug me off. I know the holidays are tough in retail but give me a break. You just lost a sale. read more

I love vans and came in to get a pair for my boyfriend..... The lady named Amanda is a bitch. Sorry but she was so rude I felt like I needed to leave. She scared me away, I left and got a pair at Glendale. Truthfully if she wasn't there I would go there all the time cause the other coworkers were awesome. read more

Rad store! Great and patient employees and a great selection of shoes, shirts and skateboard goods...................

That Ashley girl was AMAZING!!!!!!!!!!!! sold me like a buncha shit everyone else sucked though just Ashley... ASHLEY YOUR AWESOME!!!

Thank you Diana, Jasmine and Josh. You all were excellent with efficient customer service this evening! I appreciate the exchange on the defective shoe........and the gigantic gift for being a loyal member of the Vans family! People: shop here! Friendly staff, clean store, excellent service. read more

Every time I come this store I'm always greeted, asked for help on sizes and they always answer my question and takes the time to look for the shoes if they don't have them in any of the sizes I'm asking for at another store. On Saturday a gentlemen helped me out and I did not get his name but he was so patient and helpful. He did not rush me when other customers were coming in and yes he and the lady at the register greeted them both of them were super helpful to me btw this was in the morning of 6/2 around 11ish read more

The last two times we've been here, they've been out of boys slip on shoes in almost every size. When do they restock? They never know why they're out of stock nor when the shoes will be in. This is the most basic style Vans sneaker and for kids, almost a necessity here in California...come on! Customer service is always questionable...someone's on a personal phone call while they fold shirts, The one person who eventually has time to help you is in the back for quite a bit looking for the one shoe you've requested. I'm sure for boards, clothes, etc..it's okay..but for shoes..especially for kids, really disappointed. read more

This store is great! I recently went in to buy a pair of surf shoes and the workers there were very helpful. The store manager with the purple hair there was very friendly and knew the product extremely well. I will forever go to this vans store! read more

My name is Aram. I am 15. I walked in their today to purchase some new shoes. I was greeted by a young employee named David P. He did not even hesitate to help me. I need a 7.5 shoe size and he went back and forth to make sure I got the right size and that everything was okay. it's like it's not his job, it's what he loves doing. Really nice guy. Store was great, they had a lot of stuff. Walked out proud. read more