This is an update from my review back in 2014. It is still a great welcoming bike shop ten years…read morelater even with the minor adjustments to ownership of the shop. As I age, nice to see I now can get an e-bike here to cope with Westchester's steep hills. Loving the new cargo e-bike I bought recently. It is turning into a car-replacer. The shop's location is fantastic, smack in the center of the Rivertowns on Dobbs' Main Street and very close to the Aqueduct Trail, Bee Line Bus stops (buses now all have bike racks on them), and the MetroNorth station. More on-street parking spaces seem to be available since Dobbs made some changes to pricing and rules, plus there is a municipal lot around the corner and Dobbs even installed some on-street bike parking. The location really helps with the killing time during a repair. Depending on how busy they are, I can get a coffee, lunch or swing by the hardware store or some of the new shops downtown or even hang in the Library across the street which has a nice view of the Palisades. Or if it is going to need an overnight or two stay, I can hop on the pretty-frequent for the suburbs bus to get home.

The guys here are the best!! They put my bike together and realized a problem right away in which I…read morehad to contact the manufacturer (I bought this bike online) to get a new part since it was still under warranty. They offered their contact info so the manufacturer could speak to them directly if needed or had any questions. They put the new part on right away once it was received -- it was shipped directly to them (another courtesy they offered me) and had it ready for me first thing next day. Jason and Dominic are the best! SO happy I live close by to have these knowledgeable guys take care of my bike whenever needed.

Really wanted to love this place. A lot quicker than going over the bridge to Piermont or Strictly…read more I went in and dropped off a brand new Specialized Tarmac SL8 frame for the shop to build up. They were to transfer my parts from my existing bike. All the guys at the shop were super cool and friendly and mechanic and I geeked out over 1x ratios. I felt positive that my bike was in good hands for the build. The build was quickly done and I go in the following Saturday to pick up the bike and again I was warmly greeted by everyone in the shop. Everyone is gushing over the bike saying how beautiful it is. I get home and want to prep the bike for my fathers day ride and I go to takeoff the warranty sticker on the downtube and I noticed someone has painted over a sizeable chip by the bottom bracket. I know it's the shop because there is touchup paint on my brand new ceramic bottom bracket. I call up on Monday and get the mechanic and he remembers me and I ask him why there was a chip on the frame. He admits he caused the damaged and it was due to paint on the BB. I really don't remember seeing any paint on the face of the bottom bracket but I will take his word. I asked, why he didn't face the bottom bracket then and he replied he could have created a crack all along the bottom bracket in the lacquer. Ultimately I ask him why he didn't call before he did the install, or after he did the install and it went wrong, or why didn't he mention anything when I came to pickup the bike let alone file a claim with Specialized? The kicker is, the touchup was so poorly done I rubbed away the paint with my finger. The mechanic kept asking what I wanted to do? He kept offering to do another touchup. IMO my experience was a combo of bad customer service and bad technique used. I standby the fact the bottom bracket easily could have been faced if there truly was paint overspray but if the shop didn't have the tools they needed to RMA it. I also was pretty pissed because they lost some of the hardware for my Roval Alpinist seat post on my other bike where I was transferring parts and even though I told the mechanic my chain was waxed, he went and oiled it up. I had to clean my who drive chain and reset my chain again. Beyond that the mechanic there was insanely rude. I was explaining why I was so upset, he cuts me off and says, "you are talking too much, what do you want". Well for one treat my bike like you would treat yours. Simply avoid this shop. This place isn't cheap and isn't worth the headache

I don't believe they have sufficient knowledge and experience for road bike fitting, especially…read morewhen there are issues caused by improper fitting. The quotes for the same parts and labor could be increased from $140 to $175!

Paul that works in Bikeway was so helpful! I told him I haven't been on a bike in quite some time,…read moreand he couldn't be more patient. We went outside and because of the helpful tips he gave me I'm now completely comfortable with riding!! I'm so happy !! Thank you again and I highly recommend this place!

Great staff, very patient, took their time and answered all of our questions when purchasing…read moremountain bikes, definitely recommend them for any biking needs!

Solid bike shop. Good selection and helpful staff. I do…read morethink it's ridiculous for a bike shop to be closed half the weekend, especially when they're along a popular bike path. So much lost business opportunity!

I ended up with a flat a short distance away. I was at the shop waiting outside for it to open when…read moreTom showed up to open for the day. He was able to replace the tube, fill both tires with air to make sure I'd be all set, and get me back on the road so I could finish my ride. Can't say thank you enough for the great customer service!

Lucien is the best!!! Super helpful and patient with us! Highly recommend to anyone in the area.read more

As everyone knows, 2020 and 2021 have been a tough time to track down a new bike. After a fair bit…read moreof research, (and after talking to brands like Ellsworth and hearing that they wouldn't resume preorders until 2023), I decided a wanted an Ibis Ripmo. Last Monday, I called Ibis HQ, and they gave me a list of dealers throughout New England. I have them all calls, and Lou at Briarcliff was the one that had what I was looking for in stock. He was extremely responsive, and talked me carefully through the build to make sure it was tuned to my needs. I took delivery last night and rode it this morning! If you're looking for a shop that is responsive, experienced, and considerate, Briarcliff is your spot!

fast friendly service . i did not buy a bike but they have a large selection to choose from . i…read moreused to go the store in Mohegan Lake now there is one here. this town needed a shop after Bicycle World closed

I am a 70 + senior. I purchased my bike 2 1/2 years ago. I…read morehave 820 miles and just as many smiles! I believe I have a 36 volt, men's bike. (Voltage isn't clearly stamped) The pedal assistance is amazing!! My only upgrade will be a second battery, I guess I better figure out the exact size, but I'm having too much fun!

I was looking for an ebike for a year. I had my eye on Rad bikes but they never had them in stock…read more So one day I made my mind up to take a look at one in person if it were close to home. I dont drive and was nervous about public transportation during the pandemic. I looked up ebikes in NJ/NY and found Revolve with a NY number and called it. I spoke to a nice man, Tony who took the time to ask me what I was looking for. The bike I wanted he said he was delivering the next day in JC if I wanted to see it in person but he didnt recommend that bike because he said it would be too big for me (Im 5'2"). He told me the "Alex" would be a good fit. If I liked it he would hand deliver it for me the next day and then offered a deal I couldnt refuse. Who does that?! So excited for my new bike he arrived on time. Stayed about 30 minutes to explain the features on the bike and I rode it a bit. This has brought me joy. It rides beautifully. I know its just a bike but I feel some freedom now that I can get around a little without thinking about buses and trains. Nice guy, great bike....I highly recommend.

New space for Danny's ! Brought my recumbent trike in for a 'tune up'…read moretoday. Since it had unfortunately sat out in the elements for over a year, it needs some TLC and 'restoration'. Danny's new 'digs' are down the street from their previous location. This one is in the same 'strip' as CVS Mohegan Lake. Clean, spacious, well organized. I'll post back once I have my trike back. *Of note*- this location is closed on Mondays, (like many/most bike shops) but during the season it's open 11-5 on Sundays.

The worst! I brought them my Specialized Turbo Levo e-bike, it wouldn't boot up and they had it a…read moreweek. When I picked it up they said it was fine so I brought it home and it wouldn't boot up....again so I brought it back and picked it up AGAIN! Once again it didn't work but yet, they still insisted that nothing was wrong with it and the "tech" there, Charlie, had the ever living b***s to argue with me. He argued with me! I ended up calling Specialized's customer service and the regional sales guy went and picked it up and brought it somewhere else. It turns out that Charlie isn't certified to work on my bike. The guy doesn't know what a short is. Doh! Incompetent Poor and rude customer service A no go.