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    Julio Bicycle

    4.1 (20 reviews)
    Closed 10:00 am - 6:00 pm

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    11 months ago

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    5 years ago

    Very friendly and helpful service! Bought my bike from Will and I'm very happy with the experience .

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    Ask the Community - Julio Bicycle

    Review Highlights - Julio Bicycle

    Family owned and operated, they spend so much time with every client making sure you get the PERFECT bike for YOU!

    Mentioned in 2 reviews

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    Bicycle World - The first floor of the shop-men's clothing area

    Bicycle World

    (54 reviews)

    $$

    Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

    Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.

    Endless Trail Bikeworx

    Endless Trail Bikeworx

    (33 reviews)

    $$

    This is an update from my review back in 2014. It is still a great welcoming bike shop ten years…read morelater even with the minor adjustments to ownership of the shop. As I age, nice to see I now can get an e-bike here to cope with Westchester's steep hills. Loving the new cargo e-bike I bought recently. It is turning into a car-replacer. The shop's location is fantastic, smack in the center of the Rivertowns on Dobbs' Main Street and very close to the Aqueduct Trail, Bee Line Bus stops (buses now all have bike racks on them), and the MetroNorth station. More on-street parking spaces seem to be available since Dobbs made some changes to pricing and rules, plus there is a municipal lot around the corner and Dobbs even installed some on-street bike parking. The location really helps with the killing time during a repair. Depending on how busy they are, I can get a coffee, lunch or swing by the hardware store or some of the new shops downtown or even hang in the Library across the street which has a nice view of the Palisades. Or if it is going to need an overnight or two stay, I can hop on the pretty-frequent for the suburbs bus to get home.

    The guys here are the best!! They put my bike together and realized a problem right away in which I…read morehad to contact the manufacturer (I bought this bike online) to get a new part since it was still under warranty. They offered their contact info so the manufacturer could speak to them directly if needed or had any questions. They put the new part on right away once it was received -- it was shipped directly to them (another courtesy they offered me) and had it ready for me first thing next day. Jason and Dominic are the best! SO happy I live close by to have these knowledgeable guys take care of my bike whenever needed.

    Julio Bicycle - bikes - Updated May 2026

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