Really wanted to love this place. A lot quicker than going over the bridge to Piermont or Strictly. I went in and dropped off a brand new Specialized Tarmac SL8 frame for the shop to build up. They were to transfer my parts from my existing bike. All the guys at the shop were super cool and friendly and mechanic and I geeked out over 1x ratios. I felt positive that my bike was in good hands for the build. The build was quickly done and I go in the following Saturday to pick up the bike and again I was warmly greeted by everyone in the shop. Everyone is gushing over the bike saying how beautiful it is. I get home and want to prep the bike for my fathers day ride and I go to takeoff the warranty sticker on the downtube and I noticed someone has painted over a sizeable chip by the bottom bracket. I know it's the shop because there is touchup paint on my brand new ceramic bottom bracket. I call up on Monday and get the mechanic and he remembers me and I ask him why there was a chip on the frame. He admits he caused the damaged and it was due to paint on the BB. I really don't remember seeing any paint on the face of the bottom bracket but I will take his word. I asked, why he didn't face the bottom bracket then and he replied he could have created a crack all along the bottom bracket in the lacquer. Ultimately I ask him why he didn't call before he did the install, or after he did the install and it went wrong, or why didn't he mention anything when I came to pickup the bike let alone file a claim with Specialized? The kicker is, the touchup was so poorly done I rubbed away the paint with my finger. The mechanic kept asking what I wanted to do? He kept offering to do another touchup. IMO my experience was a combo of bad customer service and bad technique used. I standby the fact the bottom bracket easily could have been faced if there truly was paint overspray but if the shop didn't have the tools they needed to RMA it. I also was pretty pissed because they lost some of the hardware for my Roval Alpinist seat post on my other bike where I was transferring parts and even though I told the mechanic my chain was waxed, he went and oiled it up. I had to clean my who drive chain and reset my chain again. Beyond that the mechanic there was insanely rude. I was explaining why I was so upset, he cuts me off and says, "you are talking too much, what do you want". Well for one treat my bike like you would treat yours. Simply avoid this shop. This place isn't cheap and isn't worth the headache read more

Julio Bicycle - Bikes Near Me - Chappaqua, New York

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I don't believe they have sufficient knowledge and experience for road bike fitting, especially when there are issues caused by improper fitting. The quotes for the same parts and labor could be increased from $140 to $175! read more

I cannot say enough about the level of quality at Julio Bicycle. I brought in a bike that had been purchased from Julio Bicycle in 1999 and needed some TLC. Will was extremely friendly and knowledgeable, very welcoming, inviting and on-point with advice. Service is quick (just a few days turnaround) and my bike looks amazing and rides like new. I cannot wait to return to Julio Bicycle for more add-ons and accessories, just knowing that I will be greeted with a hearty handshake and a friendly smile! THANK YOU, Will, for jumpstarting me on a new venture and lifestyle! read more

Great service. I needed new pedals for my Peloton. Manny made a house call. You can't beat that! read more

I would give 10 stars if I could. Julio's is by far the best bike shop I have been to! Julio and his team take E N O R M O U S pride in giving you the best possible service and equipment to meet your wallet! I moved 100 miles north and there are plenty of bike shops, but I put my cycle in the car and drive to Chappaqua to Julio because I know that I can count on him 1000%. If you think I'm waxing eloquent on the superlatives, I am for good reason! Julio's is actually "The Best!" read more

Very friendly and helpful service! Bought my bike from Will and I'm very happy with the experience .

Excellent service. I brought my bicycle in for a tuneup on Wednesday late afternoon and had it back by Thursday afternoon. Paul was extremely helpful and pleasant to work with. I would highly recommend this bicycle store. read more

This place is a true one of a kind operation. Family owned and operated, they spend so much time with every client making sure you get the PERFECT bike for YOU! I spend about 2-3 weeks looking around other shops and operations; which I must say were not very friendly and or helpful. I had a basic idea of what I wanted, but knew very little about bikes in general. When I walked into this shop I was greeted by the friendliest staff I had ever met. They spend so much time with me talking to me about my wants, needs, and budget. When I did pick out a bike, they spend even more time making sure the bike would be just PERFECT, taking countless measurements of my body, almost like I was buying a suit. It was one of the coolest experiences of my shopping history, I really felt as if this bike was custom made just for me....because it is!!!! I will defiantly be buying more bikes here and making sure anyone I know who wants a bike buys from here too!! read more

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I went to Julio's for a tune up and a few other repairs. The team was extremely friendly and knowledgeable. Turnaround was very quick. Would highly recommend these guys to anyone! read more

I've used Julio's twice for service and have been impressed with their knowledge, professionalism and most of all their service. I had changed the work order for my bike, asking them not to put new tires and tubes on as I realized I had both at home. When I arrived, the new tires and tubes were on the bike. They immediately apologized, removed them, credited my bill and gave me the new tubes for free because they had thrown away my old used tubes. That to me was service above and beyond and I did not even buy my bikes from them! read more

I don't typically write reviews, but this experience has stuck with me. I have been going to Julio's Bicycles in Chappaqua for over 10 years. I have never had a complaint and the work has always been done well. However, this last visit was not as positive. I brought my son's bike in, which needed the brakes fixed. Paul explained to me where it was broken and that they needed to replace a part. This all was fine and expected. I also brought my brand new bike in, which I had assembled myself. I asked if he could look it over because they know me as a previous customer. He pointed out to me that when I assembled it, the back tire slightly off. He said he would fix it. I appreciated this offer very much, so I purchased a water bottle holder and hand grips for the new bike. I thought him offering to look it over was very generous. However, when I picked up both bikes I noticed on the receipt there was a charge for a $49 tuneup for my bike. I asked why my bike needed a tune up since it was brand new. What I didn't realize was that when he offered to fix it and I was under the impression that this would be a favor free of charge (which is why I wanted to make an accessory purchase that day), I would actually be charged labor. He explained to me that he didn't charge me the full tune up price when I further asked about why my brand new bike would need a tune up. At this point I was upset because this was something I could have fixed myself. He was polite and offered a refund, but he didn't seem to understand that it was not really about the money. I was more upset with the lack of communication about there being a charge, which was not made clear to me initially. Over the past few years they have been good , however this was a little shady. I also was bothered when I said I won't be coming back and he was fine with that, a customer over 10 years, really? It's fine, Ride in Pleasantville is closer has a variety of diff tune up prices and easier parking . Just Check your receipts before you leave. Good Luck ! read more

Do not purchase Bicycles from this place. Not only will they overcharge you, but also give you faulty equipment. I purchased a $600 bicycle and it broke quick. I needed to get it repaired and they charged over $159 each time. This was one of the worst purchases I ever made. They sell bikes that break than overcharge you to get it repaired. read more

This place is awesome. A little on the pricier side, perhaps, but the customer service can't be beat, and you absolutely get what you pay for. These guys know their stuff and while their inventory can be expensive, they don't ever take advantage of you or try to be pushy and upsell you. Wouldn't take my bikes anywhere else. read more

Best Bike shop I've ever been to. I've been serious into mountain biking for about 7 years and in the last 4 years been getting into road bikes as well. I have purchased three bike from here and had a great experience every time. The owners spend a ridiculous amount of time making sure you get the right bike for your needs. They are friendly, caring and educational. I won't shop anywhere else for bike equipment. read more

Great bike shop with great people working there. I brought 2 bikes in (which I didn't buy there) to have them look them over for the upcoming season. They are very friendly and accommodating. If you are into cycling or are looking to start and are within a half an hour drive, I would make this your place to go. read more

This is hands down the best bike shop I've dealt with. The most welcoming and knowledgable staff, and a top notch service department. From beginner to advanced riders, there's no other shop I'd recommend as highly. read more

Possibly one of the greatest "Local Bike Shops" in the US. Bicycle Julio is a fantastic shop, and serves the needs of both the family bicycle shopper, the avid mountain biker, and the 10,000-mile per year roadie. Paul and Willie are always helpful and Manuel is a detail-oriented, efficient, talented mechanic, and a great wheel builder. I'm a pretty finicky cyclist, and used to do all my own work because I couldn't find a shop in NYC that met my standards, but since moving to Chappaqua, I rely on Bicycle Julio to keep my bikes in tune. So far, they've built up a cx bike for me, overhauled my road bike, installed new bottom bracket cups, rebuilt a rear wheel (I trashed the rim in a race) and re-cabled my MTB. Always a great job and always on time. They're also the kind of shop that has a tremendous institutional memory about cycling - need a square taper bb? They can recommend one. Want to respace your old 126mm OLD frame to 130mm? They can handle it. Need a special bolt for your vintage VAR stem? They probably have it in a box somewhere. Oh yeah, and qui si parla Campagnolo, too. We're blessed with good shops in Westchester/Fairfield, but Bicycle Julio might just be the Best. LBS. Ever. read more

Julio's is a fantastic shop. Staff are incredibly friendly and knowledgeable. Prices are reasonable, repairs are expertly and quickly done, and the shop stocks top-notch gear. I absolutely recommend this shop to anyone and everyone interested in bicycling! read more

It looks like a very well stocked store, but when someone telephones to check on stock and store hours, then drives 45 miles to your store, they ought not find that you closed shop and left for the day an hour early. read more

Best bike shop period! Always accommodating, with a great selection of high end bikes and components. I just purchased a Scott Carbon Mountain Bike that was recently built up from scratch. Another great bike, for a very fair price and better than anything that just comes out of a box. If you are in the area check them out!! read more