I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

Not recommended…read more Cleaners said it'll take them total four hours to do regular cleaning (this is after they did a first cleaning so they already had a clear idea of the workload and time needed). And then owner wants to charge $265 for monthly cleaning. So their hourly rate is $265/4 =$66.25. Way overpriced compared to market prevailing rate. And I don't think the charge is in alignment with the service provided. There were no trash bags in place. Rugs were left unwashed and not put back in place, etc. Ironically they charge $55 per hour for first cleaning, which means reoccurring cleaning their rate is higher. Yes these days it's tough for small businesses to survive. But that doesn't mean customers got money rained on their head. Update: the owner explained that the rate is based on total sqft. This is nonsense! We have four bedrooms but two were not cleaned. Plus we always have regular cleaning services and it always takes them four hours or about $200 to clean it. And this business owner decides to charge us $265 just because we live in a house (and remember we only need 2/4 bedrooms to be cleaned) and not based on the actual cleaning area and total time needed? We were told by the cleaners that our house is well-maintained and they didn't have to scrub anything so total hours spent will be 4 hours. Owner is saying that although it only takes four hours but you need to pay $265. Does not make sense. Plus I know the SAME technicians when they clean my friend's townhome, they spend the SAME amount of time four hours in total and they charge less. Just because we live in a house not a townhome, it doesn't mean we have to pay more for the same cost incurred to the owner. It's not like our house is a rabbit hole or dirty anything. The technicians clearly said the place is well maintained and they didn't have to spend any extra effort. Then why do I have to pay much more at the hourly rate close to $70 to have the same cleaning service and hours? WHY? This is outrageous. I'll never do business with a service provider whose pricing is not transparent. Last time I used them for deep cleaning two years ago before tenants moved in, the tenants complained the cleaning was not thorough at all and requested for a refund. I contacted the owner right after the complaint, sent her the pics and she did not accept the request for a refund or offer re-cleaning. Nonetheless, I gave them another try which is totally idiotic on my side. I chose to not post a bad review after the first disappointing experience because I don't want to be harsh on small businesses. However this time the experience is even worse and even disrespectful. Who on the earth can explain to me why I have to pay more for the same service and hours? Why my own lifestyle (living in a house instead of a townhome) has anything to do with your operating costs while you use the same people, same hours and same cleaning equipment? Then why do I have to pay more? Explain to me. Choose wisely at your own risk. Honesty in business is underrated.

I was charged $330 for a "deep cleaning" of a 2000 square foot home. The results look like an…read moreincomplete routine service. Dusting was incomplete, laundry room was completely ignored, kitchen cabinets were not touched. The floors were mopped with no attention to detail. The owners response was it would cost another $330 to complete. *** Be very weary of the company's definition of a deep clean ***

I just hired this janitorial service for my company, and wanted to sincerely give a five star…read morerating on how amazing they were. I am so glad that I found Betsy. She is a pleasure to work with and my warehouse has never looked better ! Please don't hesitate in contacting them for your business cleaning needs!

Great value. Great quality work. Great communication. Not really much more anyone can ask for…read more It's amazing when someone is just a real pro... they make it look so easy. I'll be using them every chance I get.

Efficient, professional cleaning services at a great value! I was very impressed with the result…read more Thanks to Rivail, Kinard and Sergio.

PTC has cleaned our office here in Bressi Ranch for some time. Over the past years we've had a few…read moreof the lady janitors. However, Marisela Uriostegui is hands down, the Best of the Best! She is thorough, trustworthy, dependable and loyal. I had an injury which prevented me from me from overseeing some of the areas, this is when most people would skip some of the detail; NOT MARISELA!! Bressi Ranch is a large property with a large recreation area, consisting of a junior Olympic pool, wader, spa, clubhouse and four bathrooms, containing six parks, which produces a great deal of trash; this property is not for the weak. PTC stands out as a cleaning service company, due to people like Marisela. When you are represented by someone who has integrity, and a work ethic that cannot be taught, you know the company will excel. Great job PTC! Dawn Navarre, Community Director Bressi Ranch HOA.

I'm new to San Clemente and needed someone fast to help clean new place. Hortencia was very…read moreresponsive and gave me a reasonable estimate. She did an amazing job cleaning. I will be working with her again.

My last housekeepers wanted to double my rate so I started looking for a new relationship. I found…read moreHortencia here on Yelp and liked that they were based nearby. I called her and she answered right away. Good sign #1. We made an appointment and they came the next day. I was told the first time would be a bit longer because the home may have been a bit dirty. They showed up on time and to my surprise there were 6 ladies suddenly scrubbing my home. I've never had such a thorough cleaning. I have a new housekeeper now, at a very fair price.

Good service and flexible with needs. Easy to coordinate dates and highly responsive. They are…read moreprofessional and do not gauge on price, which so many cleaners do lately.

Unfortunately, I cannot in good faith recommend SL PRIME CLEANING SERVICES to anyone, anymore. I…read moreused to rave about this company, with good reason. But things seem to have shifted within their organization--their cleaning crews seem more rushed and unorganized, and they no longer apply the consistent, quality assurance measures they once did. But the most disappointing thing, at least for us, is the way they handled the costly damage they did to our home. First, they chipped the custom-painted finish off of our kitchen cabinets by scrubbing them with a dry eraser sponge--a costly mistake, for which they took responsibility in the abstract, but then refused to pay. An inexperienced crew left sopping-wet mops, rags, and buckets on our hardware floor, damaging the oil-wax finish in several spots. This, despite several in-person reminders about the special (but not difficult) treatment this type of hardwood floor requires. In good faith--but perhaps not good judgment--we agreed to fix the water damaged floors ourselves, despite the fact that it'll require a substantial amount of costly product, time and labor. After actively, respectfully sharing our concerns with them (to no avail), we finally decided to call it quits. Here's when we knew we made the right decision: When closing our account, we asked them to follow through on their long-standing commitment to pay an expert to repair/refinish the paint-chipped kitchen cabinets --damage for which they'd previously taken responsibility. But instead of honoring that commitment, they ghosted us. That confirmed for us that we made the right decision in walking away from SL CLEANING SERVICES as it operates now.

Amazing!! Sofia and her team always make our home so beautiful! Super clean and kindhearted…read moreservice. They are always on time and ready to help beautify. We highly recommend them:)

Sofia is AMAZING!!! I recently moved to OC and was looking for the perfect fit and Sofia was it!…read more She is professional, friendly, efficient and beyond talented in her services. Our home looks and smells so beautiful after every appointment. Please do not hesitate if you need a reliable and professional cleaning service. Thank you Sofia!!!

Margaret and her husband Milo are great to work with. Milo to house for estimate and arranged…read morecleaning to our schedule. Excellent communication, in prior to arrival, progress and leaving. House was immaculate and I noticed little details where they do a deep and thorough cleaning. Example little rust around sink drain, etc. Highly recommend and they will know be regulars at our residence. Alexandra and Michael our cleaners took their time and really impressed me!

Anna and Paul came out to deep clean our apartment. They arrived on time, and were very friendly…read more The job done was very thorough and detailed. Our home looks fantastic!! The price was affordable, and they impressed us so much will be having them return!!