We are part of the local pet industry and recently had an emergency situation involving one of the…read morepets in our care. We turned to VEG ER for Pets in Cranberry and could not have been more grateful for the experience. From the moment we arrived, the team provided prompt, compassionate, and dedicated care. Their communication and customer service were exceptional, and they made a stressful situation feel much more manageable. It was clear that the entire team genuinely cared about both the pet and the people involved. When you are responsible for someone's beloved pet, having an emergency veterinary team you can trust is incredibly important. We are so thankful for the care we received and would highly recommend VEG ER for Pets to anyone needing emergency veterinary care. Five stars all around!

I'm a first time cat mom, and I can't recommend this place enough…read more My baby boy - 11 months - was acting off, and I suspected a UTI. I got him an appointment at urgent care on Saturday, who quickly diagnosed a urinary blockage and to get him to the ER immediately. I was an absolute MESS. But in-take was immediate and seamless, and their team was SO kind, comforting, and praised my sweet brave boy constantly as I was crying and and so scared. I love that they have an open concept exam space and encourage you to stay for as long as you want during your baby's procedure. I love that you can visit any time - I did, and seeing his massive improvement was INCREDIBLY helpful and soothing. It really helped ease my mind and lighten my heart. They took SUCH good care of my baby. And they text you throughout the day with updates from each vet on that shift. My baby almost died, but VEG made that extremely scary experience go as well as it could, for both him and me.

My recent experience with MedVet in Roscoe Village was positive. Everyone From the Doctors to the…read moreSupport Staff were good at keeping me informed and calm. I had to bring my 15 year cat, Renée, in for Anemia after my primary vet (@ Broadway Animal Hospital - word of warning - stay away) caused some pelvic fractures while performing surgery. MedVet Doctors told me the positives doing something and also any negatives. For example the Anemia needed a transfusion (positive), but the pelvic fractures may have a leakage, which will effect have the transfusion may help (negative). They kept me informed during the 3 days, 2 nights (2 days & 1 night in ICU) she was there. The staff give great care for Renée and allowed me to visit her before and after my work days. The entire staff showed Renée empathy and mentioned how beautiful she is. You cannot ask for a more caring place for your four legged companion. Four stars were given and not 5, because I found that follow-up calls were badly handled even after I called them. And how they handled the Pathology (about the cancerous lump) information from my primary vet was definitely a negative. But after those two weeks, Renée is back to her routines of walking with me down a hallway (now with a limp), eating her daily meals, and just being a happy cat. Her positivity in dealing with all this is amazing.

We took our cat here when she swallowed thread that was attached to a sewing needle and, while the…read morestaff was nice and the facilities clean, there were several issues: 1. We arrived and checked in within 30 minutes of the needle swallowing. We were seen by a vet tech for vitals relatively quickly and they told us they would take her back for an X-ray. We were told that she may be bumped in line for more emergent cases, but that they would bring her out to us if that were the case. After about 3 hours and checking in twice, a tech brought her out to us in the waiting area and said that they were still waiting on X-ray availability and had forgotten to let us know. 2. The hospital triages based on symptoms and emergency levels: immediate intervention(red), urgent intervention (yellow), and stable (green). Our cat was designated urgent, meaning intervention and observation were necessary, but not immediate. Understandable, and an estimate of 4-6 hours was given. We sat with her in the waiting area for another 3 hours while other pets that had come in after us and were designated as stable saw a doctor before us. 3. When we were taken to an exam room and our cat taken for an X ray, it was another hour or so before the vet came in. To be expected, she had a needle in her stomach. At this point, the vet informed us that the best option for removal would be endoscopy (going in through the mouth with a scope and a tool) under sedation. Again, to be expected and what we were waiting to hear. However, we were also told that the hospital's anesthesiologist or sedation expert was "on call" and could choose to decline to come in. Generally, I would want any medical professional to be rested and feel that they could perform a procedure, but they had not even called them yet to ask if that was a possibility. We were then told that another option was to move our cat to another emergency vet center that has sedation on hand 24/7. Frankly, that would have been nice to know 6 hours earlier. We ended up taking her to the other emergency vet center and they went in, retrieved the needle, and got us out within two hours. So, we waited 6-7 hours, paid nearly $800 for them to confirm what we already knew, and ended up being pawned off on to another center. The good news is that our cat is 100% fine and back to normal. While I am not a vet, I have experience with human anatomy, and the primary concern with ingesting a sharp object is always perforation. We were very fortunate that the needle didn't perforate her esophagus on the way down, and that it remained in her stomach and didn't work its way through her gastrointestinal system while we were waiting on an X ray. I appreciate that emergency medicine requires triage and that every customer there was worried for their pet. However, whether it was a busy day, lack of communication, or general disorganization, the situation with our cat could have easily gone south, requiring surgical intervention. Which is ironic considering that they couldn't guarantee that they would be able to have a staff member sedate her. MedVet is a partner of our primary care vet, so I expected more and was very disappointed. In any future emergency, we will not be bringing our cats here.

I recently lost one of my cats. Howeve, people from the Premier Veterinary Group at the Belmont…read morelocation couldn't be nicer. I had to bring in my Meowth, who was 12 years old with chronic kidney disease that was diagnosed a couple of years ago. He lost a bunch of weight and didn't really eat well for a few days. I naively thought that he didn't like the wet food I bought so I purchased another brand to see if he would eat. Little did I know that I was too late to save his life. He was admitted to the hospital at 10pm ish on a Monday evening and we were there until 3am the next day. We were assigned a room and the assistant performed the intake immediately. After that, the wait was long; hence, I had to deduct one star for this review. Nevertheless, once it was our turn, the vet on duty told us the blood work was necessary and then we were just patiently waiting for the results and were wondering how Meowth was doing. Everyone was compassionate and kind. The lobby had coffee, tea, and vending machines selling snacks and pops. It turned out that Meowth had to be on a watch for another day and would be receiving the rehydration treatment and ultrasound. I knew some bills definitely would need to be paid. The good thing was an itemized bill would always be provided for me to review, so I understood what each treatment or medicine cost. Doctor Pratt spoke to me on the phone in the afternoon and patiently explained the results from the ultrasound. As I guessed, they didn't look promising. Doctor Pratt answered all my questions and it helped make the decision for Meowth. We picked up Meowth after work. Medicine and discharge instructions were given. In addition, resources for euthanasia were handed to me. Unfortunately, I ended up choosing in-home euthanasia for Meowth the following day so that the entire family, including his feline bonding mate, Persian, could witness and perhaps have some closure. I didn't know Meowth developed an aggressive form of carcinoma in a such short amount of time. Doctor Pratt informed me the affected area and told me the life expectancy after chemotherapy if I were to elect that route. I really appreciated her honesty. At least I gained clarity on Meowth's conditions and I wanted to do what was best for him. I know this is an unusual review with lack of happiness. In the end, I am beyond grateful for the 24-hour service that "Premier Veterinary Group" offers. I still have the other cat with me and I do hope that things will be less tragic when it comes to health emergency on a pet. However, I will not hesitate to visit here again for any concern about my cat, especially when an appointment with my regular vet office is unavailable.

When one of our cats was diagnosed with lung cancer, we were devastated. Our regular vet gave us a…read morechoice of places to go including Premier. Premier had the best availability, was close to home, and came highly recommended by friends. I'm not going to lie, specialists and emergency vets aren't cheap. We first saw a specialist who said there was a 50/50 chance we could remove the carcinoma. If we good, Mel had years ahead of them. If they couldn't, it was more like months. When I dropped Mel off, the veterinary assistant collected my info and asked if he could have a photoshoot. As expected Mel charmed the pants off everyone and his photoshoot was more than I could've imagined. Unfortunately, the surgery revealed that his cancer was advanced and everywhere. When we took him home, they noted all of the ways he tried to con them into removing his cone and truly seemed enamored with him. Over the holidays, we knew the end was close and had scheduled an at home euthanasia for New Year's Day. Unfortunately Mel's little body had other plans. He started crashing NYE morning, so we called them to tell them we were coming. They started an IV and let me hold him in my arms while we said goodbye. They gave us options as to how present we wanted to be during the process and never once rushed us. They didn't bat an eye when I came in disheveled and crying. A few days later they called to check on us and sent a sympathy card. Losing a pet is like losing a family member. I'm grateful they did all they good to make it as stress free as possible.

Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!

Would highly recommend going here for pet care. My kitty needed her teeth cleaned and we went for a…read moreconsult. First visit is free which makes it a great value for a consult. They were extremely throughout and were excellent at explaining what to expect. I got lucky and was able to get her in the day after. The vet gave me two calls to update and spent the time explaining findings, after care and was so approachable. Thank you ladies for taking such good care of Nutmeg!

The staff here are All so amazing. Dr Meade is very kind and patient and super knowledgeable. Bella…read moreat the front desk was so kind and detail oriented. Cat, vet tech was so nice to my kitties and helpful. Other times I am here the doctors Dr Hummel and vet techs are so sweet and understanding and they spend time with you to explain things and really help your pet.

Doctor Nearing was super helpful and explained everything very well. We were there twice in one day…read moreand they got us out as soon as possible both times. We brought our cat, Snuggles, in because she was vomiting a lot. The vet techs and nurses took great care of her and did everything they could to make her comfortable and feel better. They were upfront about pricing and responded promptly to our pet insurance reaching out for records. Snuggles is feeling much better!

The entire team was incredibly professional and compassionate. Provided prompt attention and…read morecommunicated wait times and expectations extremely well to not leave us guessing. Everyone was friendly and calm in a typically stressful environment. Thank you for your assistance!

I had been to this location years before when it first opened and the staff there at that time was…read morelimited in knowledge on rabbits, but they did their best and I was very grateful that they got my bunny through the night. This time they were much more confident with helping my rabbit and definitely got him back on track, thank God, because it was Sat night and his vet didn't open until Monday. I'm so grateful ! I can't tell you how much of a comfort it is to have a place that's open 24 hours for pet emergencies. Bless you! Rebecca and Dr. Herzhoff were great; Rebecca was so caring and just was a giant relief to calm me down when I was so panicked. She's an absolute asset to your business and obviously loves her job. Dr. Herzhoff was super kind and careful towards my rabbit and did a great job explaining everything. She was also very kind and helpful over the phone when I called back with questions. I'm so grateful these two were there when I arrived with my bunny. They're an absolute blessing.

Wow. Just wow. From…read morethe first phone call to when I left their facility, because our fosters rescue refused service, the team was amazing. I called extremely concerned that our 5 week old foster was not well and explained that the rescue was closed (it was 12 am) but the puppy seemed to be rapidly deteriorating health wise. Given we have no medical say over a foster, I was panicked. They assured me that we would figure it out together and to get there as soon as possible, ending the call with "please drive safe", showing their true compassion. They greeted us at the door and immediately got us in front of Dr Hayward (who was so kind, caring and a sincere person). They checked his vitals and rushed him into an oxygen chamber since his breathing was so poor. I sat panicked trying to find a way to connect with the rescue. Even after finding their information, I was there for over two hours and although I was scared, Ashley didn't let me feel alone in the situation. She sat with me and chatted to help calm me. It was like I was talking to a close friend but she was just a deeply genuine animal lover like I am, so we connected. You can tell everyone there cares so deeply for the loved ones you bring in. They helped me to advocate for the puppy to the rescue when they denied service/ they told me to take him home. They were able to relay the seriousness of the situation to a person who seemed like they were in over their heads at the rescue. They transferred our information and condition to the Buffalo Grove Veg ER so that he could remain on oxygen (instead of going home with me) from 3 am to the time the rescue opened at 630 am. Unfortunately, after so much hard work and attention, the rescue decided to euthanize that sweet little 5 week old puppy but I know his last few hours would have been so much more miserable without the team at VEG ER and VEG Buffalo grove (the rescues partner location- also phenomenal but that review won't come until all of the puppies are healthy, safe and adopted). I never want anyone to have a medical emergency for their pet but if you do, please trust their team to help you. Sorry this was so long but I truly hope the team working on the night of 8/16 // morning of 8/17 see this and know my immense gratitude. A special thank you to Dr Hayward and Ashley.

I had to visit this emergency pet hospital recently for my dog. Thank goodness they are open 24…read morehours and we were able to get in right away. There was no wait when we visited so we were seen rather quickly. Although we received tragic news about our dog's condition and we ended up having to put him to sleep, I felt the staff were very professional and empathetic. They did what they could for him to make him feel as comfortable as possible.

Yes, its an 24 hour er vet clinic so pricing can be higher than usual BUT ive used them several…read moretimes (when necessary) and ive always felt like i received excellent care, treatment, and advice. In addition ive ALWAYS felt the staff has been extremely compassionate and caring. Anna at front reception oozes kindness but to be honest, ive felt that from everyone. Dealing with sudden or traumatic situations with our pets is never pleasant but knowing you are getting quality care is vital. I appreciate this location and these employees very much.

Dr. Cruz-Rincon and the team at the Roscoe Village Sploot location are all amazing! I've been…read moretaking my pup here for about a year, and have been met with such kind and attentive care each visit. You can tell that the people working here are doing something that they genuinely care for, and show that in how they care for your companions. In addition, their communication is fantastic, they reach out pre and post visit to check in and see how your pet is doing, and are quick to answer questions if anything comes up. I highly recommend this vet clinic!

We feel very confident with the care Sploot gives our Basset Hound, Daphne. Easy to schedule…read moreappointments. Everyone very professional!

This is a tough place to review since it's not a "typical" service, but I really admire the work…read moreCACC does despite being overcrowded and stretched thin. They're doing their best for the animals, and I hope sharing my experience helps anyone considering adopting. We ended up with the sweetest little cat that we absolutely love! We first visited on a Thursday around 4 pm. After waiting about 10 minutes, we filled out a form about what kind of pet we were looking for. About 25 minutes later, a volunteer walked us through the facility. It's clear they're over capacity, there were animals even in the hallways and in the cat rooms the cats are kept in wall cages. You don't get much time to interact, so it's tricky to gauge temperament. We chose a cat we thought seemed sweet. She still needed to be spayed and microchipped, so we couldn't take her home that day. They couldn't give a clear timeline, but by Monday we got the call that her surgery was done. We picked her up Tuesday, which took about an hour of waiting. Adoption fees were completely waived (normally $65, which is already very reasonable), and the cost of her surgery and microchip were covered. Once home, she did come down with a URI, so we had to visit the vet and get her some meds, but she's doing well now. Overall, CACC is a great place to adopt from if you're patient and want to give an animal a second chance. The process isn't super streamlined, but the staff and volunteers clearly care, and you'll be helping an animal in need

Extremely RUDE front desk attendants. Drove over an hour from the northside. Inquired about…read moreadopting a small dog. There are at 15 "available small dogs" on the website. Without even looking at me explained you cannot adopt any small dog from CCAC. Shelters are called and those dogs are held for them. Well of course, shelters charge $300-$500. So even tho these dogs were still there, they have to move to a shelter and find someone else? All a money game. City of Chgo, I should have known. The WORST part was as I was looking at other dogs, the same girl from front desk came looking for me and said "I heard you been talking about me!" Omg it felt like I was in HS. No, I haven't been talking about you to anyone! Asked her to send someone to show me another dog. Waited 15 min. No one came. She obviously didn't ask anyone to come help me. That was not allowing another dog to find a home. Shame on them!!! Dogs don't look very healthy, and half of them are trying to tear into you thru the cage. They need a much better staff! Sad environment all around and wouldn't recommend. (Unfortunately)