On October 1st at approximately 8:45 AM, I began my day by taking my son to school. Just three…read moreminutes down the road, my vehicle completely shut off while driving, leaving me stranded in a very unsafe situation. Two strangers had to help me push my vehicle into an alleyway. I was barely able to restart it long enough to get back home, but the car continued to shut off multiple times while in motion. Concerned for my safety and my son's, I took the car to AutoZone, where they tested the battery. The results showed that my battery was still good, but I replaced it anyway to eliminate the possibility. Even after installing a new battery, the same dangerous issue persisted -- the car would randomly cut off while I was driving. At this point, I took my vehicle to NTB, who had serviced my car before. They informed me that the battery was fine and that a diagnostic test was needed, at a cost of $158 per hour. Worried about my car's safety, I agreed. After diagnostic testing, the NTB technicians discovered that my vehicle had severe oil leakage. My car's system has a fail-safe feature that causes it to shut off when the oil is critically low. At the time, my vehicle only had 1.5 quarts of oil left, when it requires at least 5. This explained the repeated stalling and cutting off. The NTB mechanic explained that the oil leak was the result of Valvoline improperly performing my last oil change in August. He stated that if I had continued driving for even another week, my entire engine would likely have blown, resulting in catastrophic and extremely costly damage. For transparency, I requested a detailed invoice and write-up, which clearly documented their findings. After paying $322.46 for diagnostics and service at NTB, I immediately went to Valvoline to address the issue. I first spoke with Ashlee, the manager, who admitted that Valvoline had not done the oil change correctly and confirmed that, had my engine blown, they would have been responsible. Despite this, she said she would only reimburse the $98 I had paid for the original oil change, refusing to cover the $322.46 I had just spent to diagnose and remedy the problem caused by Valvoline's negligence. I then asked to speak to the store manager (name not provided to me). His behavior was unprofessional, condescending, and outright rude. Instead of acknowledging the seriousness of the situation, he blamed me for not noticing the oil leak sooner, despite the fact that I only learned of it after NTB's inspection. He also made an inappropriate remark that refunding me wouldn't matter because "he couldn't get the oil or filter back." This statement was both unhelpful and dismissive. The bottom line is this: * Valvoline's negligence directly caused a severe oil leak. * My car was left in a dangerous and unsafe condition, shutting off while driving with my child in the car. * I had to spend $322.46 out of pocket to fix their mistake, in addition to the time, stress, and risk involved. * Valvoline acknowledged their fault but refused to make me whole, offering only a $98 refund for the original oil change. Had my engine blown, Valvoline confirmed they would have been responsible. That acknowledgement alone proves liability. Yet they refused to reimburse the actual damages I incurred as a direct result of their poor workmanship. This experience has been both distressing and infuriating, and I cannot recommend this location to anyone. Customers trust Valvoline to maintain their vehicles properly. In my case, they not only failed at the most basic level, but their management also treated me with disrespect and zero accountability when I raised legitimate concerns backed by diagnostic proof. Final Verdict: Valvoline's improper service endangered me and my child, cost me over $322 in repairs, and resulted in some of the worst customer service I have ever experienced. If you value your safety and your vehicle, I strongly urge you to take your business elsewhere.

I pulled in for my oil change and soon after, the bumbling tech squirted oil on me and my truck as…read moremy window was down. I immediately told the manager that he got oil on my shirt. She responded with a sarcastic "Sorry to hear that." No remorse whatsoever. The tech that did it apologized repeatedly, and even though I was given a $40 discount on the oil change, nobody offered me compensation for my oil-stained shirt. Needless to say, I won't be returning there, especially since that wasn't the first time I encountered unprofessional behavior there.

I had an excellent experience here. Walked in to get a pre-purchase inspection for a car I was…read morebuying down the street. The receptionist was kind, the inspection was quick, and the detailed report was thorough and helpful. When I got in the car, there was a bag of cheez-its and a note on the dashboard, which was a nice touch. Wish I lived closer to use their services for future maintenance.

Great service. Great crew. I had them work on my cars in the past. I moved out of the York area…read moreyears ago. Drove back to York just to have Fadeley's service my Honda. I find Fadeley's to be honest and fair and of course friendly which is why I came back. Thank you Bret.

This is the best shop in the York area as far as craftsmanship goes. Nice family business, the guys…read moreare always there. I've been a long time customer since 2019 and have never been disappointed. They replaced my brakes, and when they wore out abnormally early, they replaced them free of charge. The owner always recognizes me, asks me how I've been, and it feels good knowing I'm more than just a number. Most recently they squeezed me in during their busy schedule as my tire valve cores broke and I needed them replaced ASAP and I'm extremely grateful. Their quality of work is the best around and I plan on returning next time I need them, as it has been for years.

This place was good once. Mechanics are top notch. Bob the owners son is ignorant…read moreto women on the phone. I went there with 4 vehicles for over 20 years. He is the only reason I found better service after treating my wife like sh** and then telling his daddy a lie about what he did. My suggestion is beware of this place for the above reason and high prices. you can do better.1/2 a star

We are not from the area but we're traveling and needed someone to help with repairs. After calling…read moreseveral places who didn't seem to care, we found Vasquez Auto Sale Mechanic and Repair. He understood the urgency, assessed the damage and was able to fix it for us the same day so it wouldn't delay our trip. He was very friendly and helpful. His price was also very fair. Highly recommend!

Great service. Courteous staff. They replaced my tire the day after Thanksgiving in less than an…read morehour. Alan L.

I have to admit I haven't driven the car (Volvo C30) yet but all seems OK. I went there with this…read morecar because I got tired of the Volvo dealer giving me a list of unnecessary repairs and/or replacements as long as my arm every year. Last year when I went for inspection I was given a list of recommended items which totaled over $1200. Brooks/Huff looked at the car's age and mileage and realized that a 15 year old car that has only a little more than 43000 original miles isn't driven hard and even the rear brakes that the Volvo dealer said "last" year needed replaced were OK due to limited use. A car I replaced during the last year had many visits there during the years I drove it and they did a great job every time.

We were on the way home from Maryland and traveling through PA in a heat wave when our air…read moreconditioning died. We drove to Monro and even though it was so busy Kevin got us in right away and saved the day. The customer service was great, and they fixed our air conditioning in less than an hour! Kevin also gave us water bottles because of the heat, so it was a great experience and everyone there was so kind and helpful! Highly recommend. Good people at this place.

These guys are great, personable, professional, polite and thorough. They care about the…read morecustomer, want to provide top notch service, and save you time and money.

Great service,very professional team, courteous,work with you to give you a good dealread more

I got a oil change and it was fairly priced $4 add on for coolant replacement, would recommend!read more

Guy behind counter was amazing ! Price per hour was outrageous and so was there mark up on parts,…read morealso never been to a shop that charged me 13$ for rags and shop misc, I've worked on diesel engines my whole life , pulled cat engines off of drilling rigs etc then moved up here to pa from Texas , I know rust is bad but at home a shop charges 60$ an hour for labor which is nice. This place wanted 150-180 $ an hour. Could be less I'm not quoting off my receipt.... I went in for new tie rods upper and lower,alignment, and the possibility of a transmission fluid change --KSP sells a kit for 219$ upper+lower 3x as thick for lifted trucks-- I was quoted (could be less or more,not going directly off the receipt) 200 for outer tie rod per side 150 per inner tie rod 700$ +labor and the thought of the rest without full labor charge. 1800$....... That much for a tie rod replacement??? I could get a cheaper deal at the Chevy dealership and get free coffee and better Warranty on work I got the cheap option which was the alignment Not that bad at around 150$ even tho I've had one done for 80$ in Philly....... I'm not a bad customer and I'm not one to complain like this but I have never heard such company bs like this , I mean come on it's a simple job that the mechanic I like in town would have done for less than a 10000$ at --CR Smith radiator and auto repair--, real older style mechanic that isn't here to sell a kidney just to get you back on the road I ordered all the parts to do everything myself and the total was 350$, no bs no company modo on crap, going to find a different alignment shop and never return to this place. This review would not even be on here if they wouldn't have left the doors to my truck unlocked over night with over 10k $ of laser level equipment and hilti tools in the back seat, for a premium price I want premium service and if YOU CANT DO A SIMPLE TASK TO LOCK MY FNG DOORS it's not even close !. With all of this said , the problem stems from corporate NOT the store except for my truck being locked

DO NOT GO HERE!! I went to take my car to get inspected here, after getting EVERYTHING fixed except…read morea single bulb on the license plate.. they failed the inspection. claiming my struts were about to "blow in a month, 2 most" I knew that was a lie because again, I've gotten everything fixed less then a month ago. If you are a female going here, alone. Just DON'T!!! I took my car to another shop two days after and got a lightbulb and I told them what they said to me in Monro, about the struts and they said that that's not at all true they're perfectly fine!! They were gonna charge me around $1200 to get them fixed. What a joke honestly, almost got me!!