I called at 4:30 and made an appointment for 6:00pm, they close at 7:30. I check in, pick my nail color and they take me to my chair and make my water for my pedi.. moments later a staff member walks up and ask if they informed me that they would only de able to do one service. I think it's super unprofessional, I called at 4:30 told them the services then, confirmed when I got there before my appointment time, I do not plan on going back! read more

I love Venetian Nail Bar for my pedicures. Hannah is my favorite. She is an older lady but really takes her time. She gives you the shape you ask for and is very meticulous when nail painting. read more

I had a nice visit, the only issue was that the woman at the front desk told my friend and I that it was going to be a 30 minute wait and it ended up being over an hour. I don't mind waiting, as long as the estimated time is slightly more accurate. However, the service was great once it started! I got my money's worth for the "spa" pedicure, has good convo with my nail tech Judy and my friend's nail tech Jason was also super nice. Would love to return but will have to make an appointment or come earlier in the morning. Edit hours later: I just got to the end of my day and found out that under my pinky toe is cut open and I didn't notice until now, it hadn't hurt before but I was sweating from work and now it burns. Not a huge deal, it will be better quickly I have no doubt but I was already skeptical when they used the pumice stone under my toes. (Still leaving 4 stars for the great service :)) read more

Second visit here. I was a regular at another salon the last 15 years, however due to many unhappy visits needed change. The first time here I got a pedicure and it was good. The second time coming I did a pedicure and a manicure. Kevin did my nails, and picked the color too. He did an amazing job and was very fast (only 45 minutes). My aloe pedicure was performed by Kitty. She was absolutely amazing as well. They have a good team and I definitely recommend this place. I will be asking for Kevin and Kitty next time I come back. read more

Well...what can I say. I was a loyal customer at the Stone Oak location...started about 7 years ago. When this location opened I was so excited and first few visits had a great experience and atmosphere was nice compared to most others. I recommended this place to many friends and acquaintances (apologies to them), my nails are in so much pain. I went to have set remove and allow for my natural nails to strengthen. They were so busy the man (first encounter with him) did not soak but used only the dremel to remove all my set and hurt me so much. Both of my great toes nails were trimmed so short and corners trimmed so far down I was bleeding from both (partially my fault as I was relaxing. massager going, & took a phone call) before I could stop him it was done. I was so disappointed and upset at myself for not directing what was going on better but thought I would share since I had to get treatment for my nails...basically just want to warn others to be clear and direct every move...every time. read more

My daughters and I got our nails and toes done here last Sunday and 2 of my daughters had both nails and toes done and not even 2 days later their nail polish had come completely off. I understand the concept of getting kids nails painted but seriously NOT even 2 days and when I had called to see if I could bring them back since I did spend almost $400 that day the manager had the nerve to tell me it wasn't her problem and that I would have to deal with it and that's what happens when I decide to have my kids nails painted! Like seriously She then went on to say that kids don't know how to take care of themselves let alone their nails and that I should google kids nail polish and how long they last because sometimes it don't even last one day! At this point I was very upset and said that I would no longer be taking my services there and she said that's not a problem and hung up on me!!! I called back to let her know that her customer service is very unprofessional especially for a manager and that I was very unhappy with what I was being told and she said that I had ruined her day and that if it makes it any better I can bring my girls back in to redo their polish but it if doesn't last 1hr that I'm on my own and wouldn't even let me speak before telling me she was giving me one minute to talk before she hangs up on me again!!! All I could say was how unhappy I was with that conversation before being hung up again!!! I am in complete disbelief with this situation and at a loss for words for how management handle this situation and for being spoken to the way that I was. I have enjoyed coming here up until this point. I will NEVER BE BACK HERE AGAIN! & I suggest never bringing ur 8&9 yr olds here it's definitely not worth the time or money!!! read more

Very poor customer service! When we entered we were told 15 to 20 minutes and to sign in pointing at the bar. "Just fill out the paper." No one ever came to collect the paper or give any further instruction. The next customer was told it was 1hr wait. After 20 minutes with no further contact, we left. I would never give a play like this my money. read more

Wow!!!! Could not Believe what just happened to me! I'm pretty easy-going I don't expect a ton from nail salons... Just wanted to get my nails done and my toes for vacation Ace. I showed them a picture they said they could do it the first girl couldn't but the second one could who started it and did a really nice job doing an hombre but she did a terrible job drying up what was supposed to be a butterfly on one of my nails. I told her I wasn't happy with it and she got someone else who took me to get my pedicure. That person didn't set a timer and only gave me maybe 30 seconds worth of a massage one minute marks on my feet and my legs. I said something to the manager who apologized and said I wouldn't be charged for that. Another woman sat me down to try and draw the butterfly on my nail again and she proceeded to cut me off when I tried to explain myself and told me put your hand in here put your hand in there and even when I told her that I didn't appreciate her tone she tried to blame it on her English and I said your body posture in your tone define your language skills I don't understand why you're talking to me like this if it's not an easy thing to do and you guys can't do it I totally understand it's just painted a solid color to which she just snapped at me switch hands! This point I just stood up and cashed out. I was charged $30 for a polish change with shellac which is crazy for a total of $90 for the whole thing. I would've gladly paid more than that I've got what I ask for or even been told he we can't do that but here's what we can do and been nice about it. I'm going on vacation I just wanted to come in and look nice for my vacation now I'm sitting in my carSo frustrated and nearly in tears for being treated so poorly what the hell is wrong with this world and how dare you treat anyone like this who do you think you are?! read more

I'll start this review by saying the technicians at Venetian Nail Bar are top notch and the quality of work is well worth the money and tip! I have NEVER been disappointed with my nails. I've only been a customer for a few months and continued to frequent Venetian Nail bar simply because of the quality of nail service provided- however today was my last visit. The "professional" front desk staff lack professionalism and basic customer service skills and it is really off-putting and disappointing. Nearly every time I've frequented this business I have been blatantly ignored. As I was standing in line to pay for mt services, the female front desk attendant literally ignored me. Walked away, stayed away, and only came back to help another customer who walked up well after me... I've been rudely dismissed, ignored, and flat out disregarded as a customer. Put plainly, as a business, Venetian Nail Bar sucks when it comes to customer service and because of their lack of or unwillingness to extend customer service skills to ALL customers I would not recommend this establishment. Take your money and spend it where you'll get at least the common basic courtesies of customer service! read more

Poor management, too big and busy for manager to handle. Manager doesn't allow her team, especially front desk to provide good customer service. Not one appointment has gone right. As far as quality of the nail tech, several do a very good job. I've been at the Cibolo location 4 times. It is my time to spend with my mom. The 1st time we went was a month after they opened. Best nails We ever had. The 2nd time, they sat my mom and I down, they immediately started working on my mother and I sat next to her 30 mins before receiving any service. This I understood because we were walk ins. So the following 2 times, I made appointments to ensure we could get our nails done together. 3rd time same thing, they started working on my mother, while I sat next to her and waited over 45 mins for a tech. While waiting, the manager decides to start removing my old set. She rips one nail back to the nail bed, where it begins to bleed. No acknowledgement, apology, or remorse expressed. She places a paper towel on the bleeding finger and walks away. Upon checkout, I was making an appointment for our next visit. The front desk rep was attempting to enter my mom's info, but was unable (found out during 4th appt) because the manager was rushing her to check out/cash out the person behind us. 4th time, we had an appointment at 10. Again mom and I are directed to sit at the table next to each other. Taylor (who is awesome) starts working on my mom, and once again I'm sitting there waiting for my tech. 20 mins after waiting, the manager comes up to tell me the next time I request Chloe, to make my appointment after 10:30. 1. If my tech doesn't come in until after 10:30, why schedule my appointment at 10? 2. Why not acknowledge the error and explain the situation before directing me to have a seat at a Techless table? 3. Why not offer another tech, instead walking by me several times ignoring my presence? Needless to say, Taylor finished up my mother's nail 1 hr later and I never received service. This place would be awesome, if it wasn't for poor management who makes you feel more like cattle instead of a valued customer. I'd be stupid to return to this location again! read more

HORRIBLE, plain rude customer service from the front desk lady. I wish I could rate negative stars. As a local business owner myself, doing business all over TX, I know business & how extremely important customer service is especially for a newer establishment. I wanted to love this place. I have went twice myself & had good nails done so I referred my mother. She went in for the first time & not knowing exactly what she wanted showed the the lady at the front desk a picture I sent to use as a reference. The lady gave my mom a terrible, unprofessional attitude. The lady seemed bothered that my elderly mom didn't know which ombré color to pic and was annoyed to help. My mother was ignored, then as my mom held the paper they have you fill out for the services you are wanting the lady snatched it away from her. As well, my mom explained this was her first time there. My mom explained she needed help picking out the ombré color (she had a pic from me, her daughter, but wasn't familiar exactly what powder color it was). Kid you not, that lady told my mom "you're daughter is not here to help you, I am!" How unbelievable?!! My mom being a later aged woman, was just appalled, but didn't want to cause a scene so just turned around and walked out. How dare some place treat elderly people like this much less any customer!!! My mom wound up going to Texy Nails where she received excellent services & nails. I will NEVER return to this place again & make certain everyone in this area knows how what awful service my mother received & how she was treated. Shame on that lady! read more

Never going back to this place. I waited for an hour and a half for a nail tech. My daughter had a nail tech but I never got one. The lady walking around always carrying a cell phone would just whisper stuff to other techs, but I never received help. My daughters tech cut her cuticle, and when she told him, he ignored her. Never going back to establishment again. Overpriced and not worth the service received. read more

I messaged beforehand to see if they offered any glow in the dark dip options and they said yes. So I went in and asked to see the options. No one seemed to know for sure which ones they were. They showed me a couple and I picked one. I asked before to make sure it was a glow option and was told it was. During the mani, I asked for my nails to be trimmed and they were not. The mani was complete, I paid and left. Turns out they do not glow like I was told. Now I'm stuck with nails I don't even like. Very disappointed and will never go back. Will tell everyone to a avoid this place. read more

DO NOT GO HERE! Went today and it was a terrible experience! First, I walk in request a pedi pick my colors and then go to meet the nail tech and sit in the chair. She points me to a chair that already has water in the tub and is clearly dirty, I say no and I'm literally in shock she would even offer me a tub with water in it. That's crazy! She's telling me no it's not dirty ( it's obviously murky) and turns on the bubbles. I decline and sit in another chair where she can draw clean water. Then, once I'm done with my service the nail tech says I could chill in my chair until my nails dry, I thank her and she leaves. After not even 3 minutes a lady coming from the front desk rudely comes in the pedicure room kicks the chair to the wall, furiously opens up my arm rest to let me out and turns off the lights leaving me completely in the dark room... I then get up and confront her and ask her why she has an attitude. She says she turned them off for me to relax?? Like she didn't open up the arm rest for me to leave? Like what? What she did was completely uncalled for and she had nothing to say for herself. If people come here and PAY to get treated like this and put their feet in nasty water then okay but I will never be spending my money here again and I recommend you don't either. There's plenty of other businesses you could support in the schertz/Cibilo area. read more

My 12 year old daughter and I went here for mani/pedi's. First of all, the salon was very clean and well decorated. They had a young lady constantly disinfecting. Did I mention they have close to a full bar?! Prices were reasonable. My daughter had Tina do her mani and pedi, she had a 5 star experience. I had Vincent (I think that was his name, couldn't read his writing), he did an okay job. The pedi was way better than the mani. During the pedi he gave a great leg massage and everything was great, felt a little rushed but that's normal for these busy salons. He did get some paint on my skin and left it but it wasn't super noticeable. My shellac manicure on the other hand was a different story. He painted all my nails, getting polish on my skin around my nails. Instead of wiping it away after each coat, he waited until the very end when it was already dried on my skin from the light and he use the clippers to cut off my skin around the nails that had polish on it! Then he filed the skin down. Now my skin is raw, rough and looks awful. The actual nails look great but that whole experience of getting excess polish off was a nightmare. Haven't decided if we will be back. It's such a nice place so maybe I will just ask for a different nail tech. read more

I this was my fourth and last time going here. First time was great. The reception and nail tech were friendly and knowledgeable. The second and third time was mediocre. I should not have to point out flaws that are obvious. I decided to give them another chance. I did not have an appointment. I know that every one has had shortages of employees. I did not mind waiting and was taken to the pedicure room after 15 minutes where there was only one client. I had no soaking of my feet I just sat there. She was attended to first because she was seated 5 minutes before I was. The manicure stations were not completely filled and I feel maybe they should have done my mani first as I saw others being seated and getting their nails done. 20 minutes later someone came and brought me red wine which I did not ask for nor did I drink. She said nothing to me. 20 minutes later the receptionist says ok you will be next I ask how much longer She said oh you'll be next and left. I got up and left after 15 minutes. I think someone should have told me to please come back another time and not have me waste over an over. The good thing is I found a better place. read more

Nice location. Great drinks and service. I went for a spa pedicure which was amazing. Prices are fair. Will return!

Do not follow COVID safety measures recommended bu CDC. There were clients entering snd drying inside without masks. One Staff member was sick and mask was not fully covering her nose/mouth. Staff was rushing to get manicure/pedicure complete. Massage was not timed and was not what advertised for the price. In addition, I got a very deep cut from the staff doing my manicure and nothing was done to ensure it was properly cleaned. This place is more for people who wants to drink alcohol and do not really care for a good service. DO NOT recommend. read more

I have gone several times and they rush you out like they just want more customers. Then I went yesterday and they charged me $30 just to paint my toenails. Then I talked to front desk about it and she started yelling and being very rude. I would not go back!There are plenty of other choices that know what customer service look like read more

First time here and place was very nice and staff as well. I got served a fancy ice water with lemon instead of just a bottled water. My nail tech was very nice and talkative, but he didn't do the best job with my nails. I told him to fix one of my nails and of course he blamed it on me because "I moved". He fixed what I told him obviously, but my gel manicure is definitely not the best. Next time I'll try a different tech. read more

terrible terrible terrible!! do not go here and do not be fooled to go because of the interior design. i went here to get my nails and toes done. for every little thing. why is it that i have to pay $5 to get my cuticles cut and if i show a picture of what i want it costs more? their prices are ridiculous and the manager is rude. they did terrible work on my nails and i will never go back there to get it done again! read more

i always go here, its the only place that ALWAYS does exactly what i want and makes it look AMAZING. it is a little pricey but honestly its so worth it!!!!!! read more

Awful experience!! The first issue was the coming in for nail repair and the desk clerk asked me to pick out the color I previously had. I came back and informed her the color number after looking at pallet book. Another worker went to retrieve the color and the desk lady told me to go help her!! The worker already found it. Then the owner waved from the chair and kicked out the the chair in front of her for me to sit and pointed for me to sit!!!!! How rude! Then she gave me a cup to dip my finger into and it was full of crude!! Old sticky polish!! In the acetone cup! I asked for another cup and the same thing. Then I asked for my nails to be wrapped in aluminum foil with the acetone because of the unsanitary cups! She kept cleaning the cup and I asked can she work on the nails and wrap them. She finally obliged and another tech assessed my nails and re wrapped the nail with foil dripping of acetone messing up my other nails!! I decided to leave at this point!!! This owner obviously feels like customers are expendable!!!!! Never again!! The owner was passive aggressive in her actions!! So unprofessional read more

The place is very nice and clean! The manager/receptionist was very rude and kept burping out loud underneath her mask... to the point I could smell her lunch through my mask. My best friend and I were directed into one of the pedicure rooms and left in the dark for 15 min until we were worked on. My best friend asked for a full set and dipped and her manicurist asked her three times if that was right in a row and then laughed at her. He walked away to get the tools and then came back asked her two more times and laughed at her again. It was very strange and annoying. After our pedicures we got our nails dipped. Mine are fine. The designs don't match though and my right hand doesn't have a gloss finish like my left hand does. I do like the color and how thin the dip is. This was on Monday and today I woke up with one of my toes swollen and hot. So I'm really hoping I don't have an infection It also took about ten min to check out because the same receptionist proceeded to take personal calls on her cell phone instead of checking us out. Wont be returning. read more

I normally don't review nail salons but this was ridiculous. I got my nails done 2 weeks ago and didnt have time to get them redone yet. One broke so I came to get it fixed. Lady at the desk gave me such a hard time insisting I pay for the fix. Which is completely fine. I have no problem paying but I was in a rush to get to work and needed to get in and out in a hurry. When I called they told me there was no wait but I sat down for 15 min before someone could help me. The girl at the desk was so rude I won't be back. She went back and forth with me about "fixing my broken nail the right way" and as I told her I understand, but my main issue was that I needed something to hold me over until I could come back to get a new set. And needed to be out asap. I had to ask several times just for a top coat, or if they could simply shave off the top layer and re do one layer of dip. She continued arguing and going back and forth with me about why they couldn't fix the nail this way. Some of the reasons weren't relevant. She put my finger to soak and didn't shave off the layer so nothing was coming off. There was a tech available to help me sitting at her desk for several minutes while I waited and before the girl at the desk asked her to help me. This was such an easy fix. Tech was done in less than 5 min and she did not have to remove the whole nail as I tried telling the desk girl. There was no need for the unnecessary grief. The salon also charges high prices and for every little thing AGAIN which is fine. I don't mind paying more for quality. But I'm definitely not okay with giving my money to a place that will put up a fight and argue instead of helping. Especially not paying more for services for this kind of service. You just lost 2K a year. And sad because I love the techs there too. Won't be back and will encourage my friends who go here to go elsewhere. I'm really upset read more

Went to Cinco Ranch location. Horrible service. I couldn't understand a word from them. My daughter got acrylic nails and picked out a color. The lady said they didn't have that color and forced a color upon her. I was sitting 2 seats away, but they never asked me anything. My daughter is 11.. Her fingers were bleeding and when I complained they said her nails were dry and it was her fault. Also, after we left we noticed a bubble in the nail so I called back. They said they had the expert lady working on her nails and it wasn't her fault. No one even tried to speak English except he rude guy at the front desk. My pedicure was the worst. The lady didn't even paint the entire nail. I keep pointing l, but she couldn't understand. Then I got up to leave and bumped my nail and ruined it. She had to repaint it and was very angry. She was so angry that she kept gouging me with her nail. Soooo unprofessional.... Again, horrible place. Do not go here. They suck! read more

I've been here 3 times and each experience was worse than the last. The first time I was seated for my pedicure and waited over 30 minutes as the water got cold for the service to actually start. The second time I went I booked an appointment with May and was seated with my daughter that I came with. My daughter's manicure started immediately but May was over 20 minutes late to our scheduled appointment. She rushed through my work to finish at the same time as my daughter got finished and the manicure was sub par. The final time my daughter and I can again. She got a pedicure with Richard and he had a runny nose the entire time, was not wearing a mask, and THEN wiped his nose with his hand and continued the pedicure without going to wash his hands. Absolutely disgusting. During my pedicure at that visit I got put with May again, not by my choice, and she insisted I put my feet back into the pedicure water that she had just dumped all the dead skin she had taken off. This place has poor management, rude staff, and disgusting practices. Save yourself time and money and find somewhere else. read more