If you want to wait 25 mins to get a margarita or a glass of wine with the server walking past you not paying attention to you, then this place is for you! If you want mediocre (at best) food, while being at a 4-star resort, then check this spot out. Otherwise, go elsewhere, people, seriously. Don't waste your time, money, or patience. Came here for dinner after the Bulletproof conference, where I felt a bit special seeing the exclusive "Bulletproof Menu", which included a Bulletproof Margarita (made with Herradura, lime juice, jalapeño) but that's kinda where the special feeling stopped. When we first arrived, the restaurant was empty aside from a couple of tables and some people at the bar. Well, that didn't stop them from providing terrible service. After waiting for far too long, I finally went to the bar to order drinks. I was told "oh, I'll send the server over" aka I was back at square one. Hooray. I then flagged down a different server since apparently I had become invisible to our own server. We finally got our margaritas which were beyond salty -- tasted like I was drinking ocean water, so they had to be sent them back and remade. Another 30mins later, we FINALLY got our margaritas; or perhaps I should say jalapeño juice. Seriously they were so spicy I couldn't even drink it -- and I like spice. The manager came over and apologized profusely and had them remade and comp'd. Which yay for that, but I still would've preferred better service and good margaritas than getting them comp'd. As far as the food, it was incredibly bland -- other than the fries; those are literally the only item that was satisfying. For dinner, I ordered the French onion soup, which definitely needed more seasoning/salt but I figured drinking a few sips of my ocean water margarita, I had enough salt in my system to account for the lack of flavor/salt in the soup so I just ate it bland. The Bulletproof Taco Salad was also bland; I mean the veggies were good but the beef was flavorless. At this point, we just ate the food 'cause we knew we wouldn't eat if we didn't eat what was already in front of us. I was incredibly disappointed with the service and food at a prestigious resort such as the Westin. And the fact that they were so understaffed on an evening where they had a VIP dinner for the Bulletproof conference (while being the host hotel as well) was beyond me. The one-star is only because of the yummy fries. Yay, fries! Other than that, no. Just no. read more

Ventanas Restaurant & Bar - Special Bulletproof Menu 10.13.17 - New American Near Me - Pasadena, California

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We had breakfast this morning and had a female server who was much more customer oriented. Made our breakfast enjoyable. I had the same omelet that I had ordered yesterday. My wife had the Huevos Rancheros. It was good but could have been hotter. read more

Ventanas Restaurant & Bar - Ventana's Hamburger, cooked medium?? - New American Near Me - Pasadena, California

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We stayed at the Westin Pasadena for four nights and the best part was the breakfast each morning with the fabulous staff of Guille, Marcos, Python, Efrain and Armando, the one man cook show. They were all so friendly, accommodating to our special requests and ultra customer service focused. All the food was excellent every day. Seems like they could use another cook or helper in the kitchen and a bit more staff on Saturdays, when it was super busy. Signed the family with the dad that liked ice and almond milk with my coffee read more

You would think the quality of the food at a restaurant located at an upscale hotel would be decent, at the very least. I don't quite remember the name of the dish, but whatever that was inside the sandwich was very bitter. A bitter chicken sandwich? That's unheard of. It was so disappointing. The only reason I am giving this spot two stars and not one is because of the decor and the ambience. I enjoyed the upscale casual vibe. Unfortunately, I was distracted by the bitterness, so I can't even remember the quality of their service. I would assume it was good, because I would definitely remember a bad service. Two stars. Tip for the chef: Please frequently do quality checks of your food. read more

Ventanas Restaurant & Bar - New American Near Me - Pasadena, California

Very overpriced for what you get but the service is good. Food is okay I guess, mostly designed for out of town visitors who don't want to leave the hotel. read more

I came here for breakfast this morning before I headed home. It is located in the Westin Pasadena and it is specializes in "Californian" food. They are also open for breakfast which is everything from waffles, breakfast wraps and smoked salmon benedict. I had the breakfast wrap minus the meat and it was very good but the mini belgium waffles my SO had was good and was multi grain. Mind you this is a hotel (Westin Pasadena) so breakfast prices are pricey. They open at 6:00. This would be a great place for a business breakfast otherwise just head to one of the restaurants nearby BUT they are open at 6am. read more

Ventanas Restaurant & Bar - New American Near Me - Pasadena, California

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Super overpriced captive audience restaurant in the Westin. I can't believe I just paid $12 for a small very mediocre Caesar salad (no chicken), a bag of chips and a plastic bag of water I declined. $17 for avocado toast! I don't get why this is a thing anyway, but, really? About the same for a basic breakfast. And it isn't very tasty. The atmosphere is nice tho. read more

Dude. Really? This place is SO OVERPRICED. I would have rather walked a mile to get other food than eat here not once, but TWICE. We were staying at the hotel for a weekend and my mom wanted to eat in the hotel (mistake numero uno). Morning #1: We got pancakes, the salmon sandwich, the eggs benedict, and oatmeal (there are 4 of us, don't worry...). First of all, this is basically everything on their breakfast menu, so if you're hoping for other options, you won't get much. The food was edible. The oatmeal tasted like oatmeal. The salmon sandwich was too salty, but as I said before, edible. The eggs were pretty good, not $14 worth. The pancakes were probably the best, but probably not that healthy. Morning #2: Was feeling...tired...so I got eggs, sausage, toast. the works. It was greasy, made me feel sick, and again, loaded with salt. I can't blame my last of excitement over the food entirely on the restaurant, but the fact that it is SO OVERPRICED (all caps) just makes me totally unsatisfied. I would recommend venturing out of the hotel to get some decent food. The walk will be worth it. read more

Ventanas Restaurant & Bar - Turkey omelette - New American Near Me - Pasadena, California

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We stayed at the Westin for few days. Every morning we came down for breakfast where we were greeted by friendly faces and outstanding customer service. Everyone is so kind the Bar tender last night was awesome our server yesterday morning and this morning. Thank you Ventana for making our stay at the Westin that much better. Francisco, Norman, And Guille are OUTSTANDING. read more

Ventanas Restaurant & Bar - New American Near Me - Pasadena, California

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Ordered chilaquiles for breakfast. They were alright. A little dry. Needed more salsa maybe. But the flavors were good. Was it worth the price? Well it's hotel price so it's always more expensive than it's worth. I can say the service was professional, kind, and accommodating. We had a party of 10 and a baby so they were kind to push together tables and such. read more

Ventanas Restaurant & Bar - Delicious smoothie lookin grapefruit juice :) - New American Near Me - Pasadena, California

This is a standard hotel bar. They have a nice wine menu and a fantastic unoaked Chardonnay, which is the only type of Chard. I will drink. Service on the patio can take a little bit as we found out when we sat outside around 10:30 Friday night. I also had a lite lunch here the next day. I just had a cup of the tomato soup. It was good and decently flavored, but I would have loved a little extra basil to enhance the cup overall. If you sit outside, the patio is partially covered and the sun can shine randomly on some seats. My right arm was red before I knew it! If you are staying at the Westin, this is a good option, but keep in mind there are a bunch of great places within walking distance. read more

Girls night sleep over in the house for my daughter birthday. No men policy! so my lil man and I improvised a staycation in the westin Pasadena. We wanted to attempt famous the flea market there the next day. So we just wanted a place to stay for a night and we end up having a greaaaaat experience. First of all an excellent last minute deal, a very warm welcome and the lil hotel restaurant was a very pleasant surprise. The chief knows his game. read more

Ventanas Restaurant & Bar - Keona doing what he does best... lol - New American Near Me - Pasadena, California

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Nothing special. Regular Hotel restaurant. Went here because the breakfast was covered by the promotion. Ordered mexico style omelet. Taste good, but too much onions for me. read more

Ventanas Restaurant & Bar - New American Near Me - Pasadena, California

Think twice before you go. Read all the reviews first!!! The breakfast food was really terrible! I really regret going there. Each dish was overpriced!!! I ordered an egg white with guacamole and beans. The egg white was soaked in oil. The beans are straight out of a can. The guacamole was brown and had gone bad already. My husband and I each ordered an egg dish plus a butter croissant and one coffee. It costed $50 before tips. read more

The first time I ordered the $14 Chicken Panini with sweet potato fries, Ventanas Restaurant messed up my order. Nevertheless, the panini was pretty tasty and so were the fries. I can't say it was spectacular but it sure did hit the spot, regardless of the obnoxious price. The second time I ordered the Chicken Panini with sweet potato fries was a far better experience. I must say that for me the menu is soooo limited that I chose it again. Everything else did not look very appealing at all. What made the second experience better was that the waiter asked me if I liked the sandwich the day before. I told him that, even though it was good, they messed up the order. He went out of his way to make my second dining experience better. He made sure that the order wasn't messed up this time. The way he did it was nice. It seemed he really cared and that he had pride in his job. I like the decor here and in general this is a nice hotel. There really is no reason to be here if you aren't staying at the hotel or meeting up with someone who is as there aren't very many parking options other than the expensive underground hotel lot. Considering the high price of the food and the fact it was not spectacular I would normally give this place a 3 star rating, but the waiter made the difference here so they'll get four stars out of me! read more

So this is all about service and a complete lack of respect to my elderly parents. We are staying at the Westin while in town for the ucla vs usc game so naturally after the game I wanted to take my family out for a late dinner. We arrived at ventanas at 10 pm the kitchen does not shut down until 11 pm. We were sat outside by an employee named "Herber" in the courtyard and promptly forgotten about. We asked for one of the heaters to be lit for my elderly mother multiple times no one ever did. We asked multiple times if we could place an order, multiple times we were told we would be with you in a minute. Finally at approximately 10:50ish the waiter "Herber" and "Sergio" said sorry you can no longer order food because the kitchen is closed. I'm appalled that multiple individuals took it upon themselves to make sure that a family was not served. The owner of Ventanas should be ashamed of his staff for there lack of decorum and general kindness. In my decades of life I have never seen a wait staff or restaurant act so maliciously to make sure someone was not served. read more

We recently stayed at the Westin hotel and had dinner at Ventanas. We were very happy with the food, I had the filet mignon and it was exceptional! My companions had the cheeseburger and the roast chicken and they were equally as pleased. The best part however was the exceptional service and attention from our server, Francisco, as well as the manager, Alfredo who went out of his way to make sure we enjoyed our meal and stay at the hotel. We will definitely be coming back to enjoy this experience again the next time in the area!! read more

Came here for lunch during a biohacking conference at the nearby Convention Center. Nice peaceful area to sit in outside and the fish tacos I ordered that came with a huge avocado slice in each one were pretty awesome. Service was good and I was happy. read more

The only reason this is getting two stars is because the service was pretty good. If it were on food alone, I'd be petitioning Yelp to add a "negative star" category. Let's start with the "recommended" French Onion Soup. If your idea of a good soup is a bowl of supersaturated saltwater with some mushy chunks of what you hope are onions, topped with a chunk of brick (my friend assured me it was some sort of bread, although we both agreed it was baked around the type that the Great Pyramid of Giza was erected), then this is the place for you. If, on the other hand, you don't think that choking back a jar of marmite with slime in it is a winning idea, skip the soup. Fine. That's just one course, right? Surely, they can't fuck up a margherita flatbread, right? Right? Oh. I guess they can. When you are making any sort of crispy bread and putting mozzarella and tomatoes (and, apparently, ABSOLUTELY NOTHING ELSE) on it, one of the objectives is to keep it crispy. To do this, you need some sort of fat barrier between the watery tomatoes and the bread. Cheese! Cheese would be a good idea. Nope. That was on top of the tomatoes. So, since I stupidly tried to consume my soup first, by the time I got to it, it was a soggy plate of tomatoes, cheese, and some unidentifiable mush. 0/2. Fine. I'll order dessert. There has to be SOME course that makes me happy. Having not learned not to get recommendations from my waiter (who, to be fair, clearly was trying to do a good job), I went with the marscapone cheese cake instead of the white chocolate bread pudding. Wasn't anything to write home about, but it wasn't an utter disappointment, either. Just - meh. My friend had the tempura shrimp. There was an ABSOLUTELY delicious sauce on, uh, one of them. The rest of them were completely dry. He was as thrilled with the soup as I was. Total strike out. Waste of time and money. read more

I sat outside, very nice ambience. I was by myself and was totally comfortable. The drink was okay, the meal was good (steak and fries), Coffee excellent, dessert very good (coconut cheesecake). I will come back. read more

Not too bad for a hotel restaurant. Prices are high as expected at a hotel place, but the hotel did give me vouchers for skipping on some linen changes. The inside of the restaurant is well lit and the waitresses seems nice. They also have an amazing outdoor area that is worth checking out. Full bar and televisions to keep you occupied. Tables have a flask with olive oil. Overall nice place. read more

Ventanas Restaurant & Bar - New American Near Me - Pasadena, California

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Calamari was good, the linguine shrimp was drenched in butter, I couldnt finish it. Food was overpriced, menu did not have many choices.

Helpful waitstaff yet slow delivery, average food. For example, fish tacos need to be amped up with some lettuce and better fish quality...

I try to stay away from restaurants in strip-malls, hotels and places with neon signs endlessly blinking on the windows. But sometimes you are just too hangry to get to the quaint place 1.8 miles from the hotel. This rule serves me well on the road. There are only a handful of exceptions. I thought I might have set the bar at a low level for Ventanas. But upon further reflection, I don't think that is the case. This is a pretty decent hotel restaurant that strives to create good food and succeeds. My brunch here was delicious and the ingredients were fresh. I ordered an omelette with cheese and avocado and mushrooms. There was a peppery salad with it that complemented the rich egg and cheese really well. Service was friendly and prompt and the setting is actually thoughtfully designed. You won't feel as if a sales conference is going on in a fluorescent-rich conference room adjacent to your table. Overall, I was pleasantly surprised. Thanks for a good breakfast and for getting me to bed promptly after an all nighter at work. I'm looking forward to lunch here at the end of the week. read more

We stayed at the Westin and Francisco made the trip! It was a Family get together... Which required lots of libation and food. We were demanding mean he was charming. Well done and thank you Back again... Fortunately Francisco waited on us. What a lovely evening. read more

Wanted to try something different for lunch...so chose the Westin restaurant. Ventanas. I know the stories about "hotel" food...but its the Westin! Disappointing! Ordered the hanger steak salad (asian) expensive, pretty tasteless and I watched our fish tacos and fries sit under the heat lamp waiting on the salad 8-10 minutes I swear...fries we're warm at best...good waiter so 2 stars...but would never go back. read more

Service wasn't bad but the food was overpriced and average. I ordered the Salmon panini with the side salad, a bowl of mixed berries and orange juice and coffee. If the food was amazeballs, I wouldn't complain. But my berries were not fresh, coffee was just the average, and my side salad was gross...it was bitter and all it was was greens and cherry tomatos...bleh. That was a $30 dollar breakfast...for myself only. You ask why? Because they charge $15 bucks for a panini, $6 bucks for the bowl of fruit, and $5 each for a small cup of coffee (trust me, it wasn't starbucks) and $5 for orange juice (who does that!!). Luckily, it was a family breakfast so I still had a good time, but really? I've had cheaper hotel continental buffet breakfasts with mimosas. Overall, for three people we spent over $100 for breakfast. If it wasn't for the wedding the night before I would have definitely suggested going into downtown Pasadena and eating elsewhere. read more

Happily surprised by this hotel restaurant. Service, food and beverages were very good. Over my weeklong stay, I enjoyed breakfast, bloody Mary's, Happy Hour and even lunch one day. Signature cocktail is awesome!!! read more

Tammy is the absolute best! She made my dirty martini spot on, and when I asked for blue cheese olives she didn't have any on hand so she went back to the kitchen brought back a small bowl of blue cheese and made me fresh blue cheese olives for my martini. read more

early march: I spent 4 great days at the westin for my birthday and ate at ventanas the entire time sans one dinner at roys. the food was good enough that I didn't need to go anywhere else except for the business conference(roys). breakfast lunch and dinner and never let down one. the fish tacos are the bomb! the westin service was friendly and helpful at all times but the best was a late dinner and drinks with my wife sitting around the firepit relaxing. THANKS WESTIN and VENTANAS. mark and stephanie read more

I give it less if I could, we had a very nice stay at the Westin until we went to breakfast. We were seated, brought our drinks and that was the end of our service, sat for at least 20 minutes and they were not busy, a waitress and waiter both walked past us, never again POOR SERVICE! read more

The chicken quesadilla is quite inexpensive and absolutely delicious. During happy hour, they are practically giving it a way.

Seriously overpriced, but the food wasn't bad.

Despite the bad reviews I tried this restaurant because I arrived late at the hotel and thought... it can't be that bad or it would be out of business. And it wasn't terrible, but made me wish I had gone to the California Pizza Kitchen a few doors down for a less expensive and better tasting meal. The menu did not have anything too different, and since I had not eaten here before, went for a safe meal of pasta with shrimp. The shrimp were a nice size and plump and good. The sauce was also flavourful and good. What blew the meal was the pasta that was not al dente, and not even close, more like Chef Boyardee canned pasta. The pasta broke when I tried to wrap it around the fork. For the first time in my life, I sent a dish back to the kitchen who "fixed" it, but the pasta will just slightly less cooked and still far from the texture we have become used to. read more

Mothers Day, service was great considering 15 people............ Food was awesome lots of perks. 2nd visit two people and service was once again the greatest. I'll be back!!! :) read more

NORMAN IS THE BEST!!!! my glass smelled like rotten eggs! Please make sure to clean the dishes better!!! People don't want to smell Dwayne johnsons breakfast while trying to enjoy their lemonade! read more

Average food in an exorbitantly priced hotel restaurant. The limited menu has most of the usual suspects, no real surprises or standouts. I highly recommend anyone staying here explore for other options in the neighborhood, and don't just give this place a pass because you're on an expense account. read more

The service here is horrible. Our waitress dropped off the bill right after she gave us our food. She also took way too long to come ask us if we needed anything. My friend asked her for cinnamon sugar and she brought her just cinnamon. She obviously doesn't care about her tables. Why work in a restaurant if you aren't good with people? read more

Had dinner here and it was very good--veggie burger with cheese, fries, and a side salad. Service was excellent! Didn't care for the ice cream-- it tasted cheap and had lots of air. So each bite was about 1/3 of what you put in your mouth. Otherwise, good place to eat! read more

I have been coming to Ventanas for many years now, and the food, the prices and most of all the service its just perfect. Very elegant place and the courtyard speaks of Pasadena. I sincerely appreciate the staff, Diego and Urbano go the extra mile to make sure the experience is both pleasant and warm. Order the Beef salad..it will not disappoint you! read more