I haven't actually been to the vet. But I was really anxious and nervous about my dog even though he wasn't dying or anything. I called at 12:20am and they were really nice and patient with my problems even though it was probably nothing compared to other patients with more severe problems. They gave me realistic answers with things I could do in the meantime before my regular vet opened up. I understand staff aren't allowed to diagnose or give any information that could be used against them later but I was really tired of everybody saying "sorry we can't help you unless we see you." Thank you vergi for picking up at midnight with a pleasant attitude and psychologically making me feel better. read more

Vergi 24/7 - My dog sleeping peacefully after a very helpful phone encounter with VERGI. - Veterinarians Near Me - Houston, Texas

We are very thankful for the care VERGI 24/7 provided for our little kitten ("Spike the Wondercat") over the past few days. They made a very difficult time, with heartbreaking decisions, much easier to bear. And, they did so with unmatched kindness. It was more than I could have ever expected from an emergency and critical care team. They reacted to the emergent situations quickly, while still taking time to put real thought into the continued challenges he steadily presented with. The facility is clean with amazing equipment; the space in the waiting areas and treatment rooms allow for movement when you are worried and stressed; the staff and doctors are extremely compassionate, knowledgeable, and really want the best for your pet. They will also keep you updated as changes occur. I was especially thankful of the very soft blanket they wrapped our little guy in, when it was time for him to leave this earth. I was able to hold him in my arms, and he was surrounded by his family in love and softness as we helped him move quietly to a place of no more suffering. "Now little Spike has gone where the good kitties go, and no more on this earth will he roam. But if pets have a heaven, there is one thing I know, our Spike has a wonderful home." -(paraphrased from a very old song I heard as a child) Thank-you Dr. Noaker, Dr. Southerland, Dr. Seely, Dr. Helcel, Dr. Spade and Dr. Garcia (named because I spoke with each of you along this journey). Thank-you to the entire rest of the hospital, and for the loving care you gave to our little guy. It makes a difference and we want you to know how appreciative we are for the amount of time you spent trying to make him comfortable and keep him out of pain. I never once felt like I was being brushed-off or hurried when getting an update, and I am sure that you had a full hospital of other emergencies besides ours, during that time. Again, thank-you for your kindness. read more

Vergi 24/7 - In memory of "Spike The Wondercat" (seen here, acting "cool").  We loved him so much. - Veterinarians Near Me - Houston, Texas

Unfortunately I had to use Vergi 24/7 a few days ago. Having an injured or sick pet is no good for anyone. It's very high stress for the animal parent and animal that's hurt. They were the only location in Houston without a 3-4 hr wait time. The staff took care of my puppy like they would've taken care of their own. I just wish they would've had a surgeon on call that could've fixed my dogs broken bone but we found a clinic that was just as amazing as they were. Hopefully I never have to use an ER again but if I do I know exactly where I'm going! Thank y'all! read more

Let me start off by saying. Please please do not take your pets here. They are not safe in the care of these people. My father and i have lived right down the street from this facility for the past 10 years. We have taken multiple pets here over multiple occasions over the past 10 years. My father took two cats in the beginning of this year on separate occasions. Both cats were former strays that we had rescued. Both were completely submissive other than that a little fearful like most cats. One a male 3 years old came in for a gash on his neck the other a female 5-6 months with a scratch on her eye It is now the end of the year. And both cats have severe ptsd and anxiety since the second we brought both of them home from your facility on separate occasions. Both cats shake/tremble all over, cower, hide in a ball when we try to pet them. You people obviously physically beat up our cats for them to be afraid of us to pet them still now 6-10 months later. You people are horrible and should be ashamed of yourselves. We honestly should sue you for the harm you have caused our animals. To top that all off my husband and i took our cat their for something minor. We waited in your waiting room for an hour and a half. And your secretary refused to give us an estimated wait time the entire time we were their. I asked her multiple times. And she told me to leave her alone because she was busy. When the entire time she was sitting laughing and talking to the girl next her. Their were multiple other people waiting with us. Finally my husband starting calling other ERs. And their was one with no wait time. We went up to the desk to tell the receptionist we wanted to leave. She told us Well what place did you call because i guarantee you their wait time is as long. Instead of giving us our cat.. The receptionist was a caucasian women with short blond hair. Please never take your pets here. Their staff is obviously a bunch of miserable people that hate their jobs and hate animals. They are physically abusing your animals. Your animals are not safe here. Stay away from this facility Please!!! I will be updating pics or vids of our cats that are afraid of us now as proof soon. read more

I'm can not say enough good things about this vet. I have gone to them many times over the past 20 years and they have always been kind and caring. Recently my precious pup of 16 years passed away at our home. After taking her to Vergi we received a card in the mail from their office. Multiple people had signed it and left notes letting us know how sorry they were for our loss. That was such a thoughtful thing to do and I really appreciated it. read more

My dog got into a car accident and we brought him here. We weren't told about how dire his situation was or the details about his injury. They sent us home and then told us he died and they were doing CPR. They couldve told us to spend out last minuted with him or told us he wouldn't make it. They all seemed apathetic about everything, never going here again if any other emergency comes up with our dogs. read more

I took my 1 year old kitten/cat to VERGI and received excellent care from the staff. They were prompt at assessing my feline baby and when she was discharged even emailed the file to my regular vet and I got a follow up call from my regular vet the very next day asking how my little one was doing. No calling up and explaining anything. Everyone was in the loop and notified. Very professional vet staff and efficient front desk. Billing was clear and concise and they even offer a credit card for those in need of emergency credit on the spot. They never close. When you visit your pet during their hospital stay, they have private rooms for cuddle sessions and never rush you. Super staff. Great parking. read more

I'm not trying to be mean and bash VERGI, but they haven't showed me enough sympathy on my pet and now this? Oh mylanta what's wrong with these ppl? The nerve they have to message me and tell me that I must mistaken their clinic with another clinic?!? Also not once ask me how my dog is doing. Or apologize my experience I had at VERGI. I think I am aware where I spent my $900 at! At that time your clinic had signs about the penalties if your dog is not picked up by 7:30-7:45 there's a $75 penalty. Your receptionist told us that it's emergency clinic and no vet will be there & we had to take our dog to a vet. The message sent to me: "Hello, I don't believe you came to VERGI on the katy fwy. There is an emergency vet clinic on Hwy 6 that changed their name to mimic ours. They are called Veterinary Emergency AND Referral Center they used to close in the mornings so you had to pick up your animal by 8am; last October they became 24/7. We are 24/7 and have been for the last 6 years. We are next to Goode Co. Bar B Que on the I-10 feeder between Campbell and Voss. From the information you gave I can't find a file for you either so I truley believe you are talking about the hospital on Hwy 6. Here is their webpage http://www.aercwh.com/index.pml. Please let me know if I can help in any way. Nancy Like i said, the incident happened years ago & VERGI probably have a new change of staff or policy. So please stop bothering me over something that no longer matters. And search my dog's pet records. I am entitled to write my experience at VERGI, that is why yelp is a place to write your review. Seems like they haven't change, all they care is about their image. read more

Amazing staff Bria was amazing and Dr. Sutherland was amazing an informative and treated her right away .Alojandra the tech took care of my Sophia rt away . I initially went to gulf coast veterinary er but they were full and suggested Vergi ER and I'm so happy they did ! Quiet reasonably priced and above all the GREAT service!!! read more

My dog got sick on the weekend it was late and in the evening, lucky for me Vergi was open 24/7 They took good care of Lexi, the staff was very friendly and professional. Lexi is doing great now! read more

Vergi 24/7 - Veterinarians Near Me - Houston, Texas

Honestly, I wouldn't recommend this vet to my very worse enemy. They will have you thinking something major is wrong with your dog and that they are about to die, when in reality they have a minor infection. They did blood work and it came back that my dog was literally at the point of dying, come to find out all of her blood work is normal besides her white blood cells. They will try to charge $600 for a $150 ultrasound and they are unprofessional and rude. They only care about your money and they will ask for payment right up front before doing anything. They asked us for $700 right up front and couldn't even tell us what they were going to do for our pet. They also made us pay for 3 types of medicines that they didn't even have and had to go pick up. Unbelievable and tired of these scam veterinarian clinics. Very frustrating and I wish I never spent a dime with them read more

Didn't even arrive, tried to call to get some more information, phone lady literally cut me off for everything, didn't answer any questions, really was hoping to try this place out but staff needs to learn patience or respect. read more

I brought my 10 week old puppy to Vergi twice (Sunday and Tuesday of the same week) after she fell very ill; symptoms were extreme lethargy, dizziness, blood in stool/diarrhea, and lack of appetite. In addition, I called on two separate occasions to share my concerns with Vergi and their technicians/doctors. I was ensured during each visit, and on each phone call that my puppy was completely fine. Two days later (Thursday) she died. Vergi prescribed Metrizondale to our 1.1 lb 10 week old puppy. I have read that metrizondale should not be prescribed for young puppies. In addition, a parvo test was done on the first visit (Sunday) which came back negative, however the doctor cautioned us that the result could be a false negative and that within 36 hours it could test positive. We mentioned this to the doctor we saw on the second visit (Tuesday) and he did not perform another test and kept reassuring us she was fine although ALL of her symptoms had worsened, and insisted that we continue the metrizondale prescription. What I believe is that she had parvo/distemper and died due to a misdiagnosis, lack of proper treatment, and due to the medication side effects which only worsened her symptoms. I reached out to Vergi requesting to understand how the misdiagnosis occurred and asked for (at the least) a refund. Vergi contacted me almost a week later to notify me that they felt they had done everything they could have for our puppy and that they would not be offering any type of refund. I will not come back to Vergi and will inform friends and family of the poor service we received. read more

Came in due to my dog having a pretty bad allergic reaction. They were extremely helpful and fast to get my dog once I arrived. Since it's COVID and curbside I was informed of everything over the phone what was going on very thoroughly. Every time I called to check how he was doing they were able to give me the details I needed to know he was in good hands even sending me pictures. I've been to other emergency vets and found this to be very reasonably priced compared to the others. read more

This is an emergency vet clinic. I would say if you have a choice don't go. I took my senior dog for diarrhea and loss of appetite X 4 days and they treated her for vomiting. Charged a great deal for labs and injections for so something she did not have. Don't walk RUN. Find another option. read more

This place is not even describable. I literally spend over $400 dollars so they can hold my cat for seven hours. I will say the only thing they did right was give my cat his medicine. I was harassed while at work and the vet....man Yusuf (yes I didn't use doctor because she doesn't deserve the title and not sure where she got her degree) was (for lack of better words) a moron. She could not speak to me in general terms had terrible bed side manner and is a sorry excuse for a doctor. Don't worry I will be writing letters posting reviews and letting everyone I know that this place is a sh/¥ show of a place. I'm running on zero hours of sleep because I had to rescue grey and come to gulf coast veterinary specialist because those ding dongs could not follow my doctors instructions. I'm sleepy so I will post a better terrible review later. I have to wait here until my vet opens because he has an open wound thanks vergi for reminding my why I really don't like people. If you are in the animal care field it SHOULD NOT BE FOR MONEY! That's all this place is about. read more

Vergi is great and was always there for us! 10/10 would recommend. We really appreciated that they had such good visiting hours.

I have been to vergi so many times I should probably start paying them rent. I first got to know them through rescue. I brought them sick, near death dog after sick near near death dog and the dogs always came out on the other end healthy and walking. If anyone knows Cubby's story with vals pals, they'll know that we brought Cubby there as well. Then, I unfortunately had to take my own dogs there. Different levels of emergencies, different doctors, but what remained the same was their excellent care. They have a pricing system that works with your budget as well as giving you good options based on your budget. When I was buying a house I made sure I was still within great driving distance of vergi, that's how much I trust them. read more

Amazing staff! Vergi has become the most reliable hospital for my four fur babies. The staff is so considerate and accommodating. Recently, my 6 year old corgi was diagnosed with cancer in her spleen and they explained all of our viable options and we sadly had to put her down. The staff was extremely understanding of the emotional distress and was not pushing us out to get the next customer in. We were given clear details on how the procedure worked and It was emphasized that the we take as long as we might need to say our goodbye's. I greatly appreciate Vergi's effort to make this unenjoyable experience as bearable as possible. read more

I can't praise these guys enough. My work hours make it hard to get time off in the week, so when one of my kitties wasn't feeling well, they checked him out and got him back on track. Obviously it's more expensive than your own vet as it's a 24/7 ER, but they were so friendly and caring. Most importantly, with life in the time of "Rona" I could leave my cat with them and head home until checkout trather than spend over five hours in my car. That has definitely not been my experience with another emergency clinic I went to with a stray that needed help. The only thing that could have been better was checkout as I was waiting for what felt like an age after I paid my bill. It wasn't the end of the world, but it pushed me close to the edge of reason after a super long day. Thank you all the same Vergi ER! read more

This place Kills Your Babies owners PLEASE beware AND do your research and read all the reviews they are not wrong ....all they want is money my Baby was neglected sent home which led to her death today 5year sharpei Queen ...due to a ruptured uterus which caused an infection they sent her home the same day I took her to er with a diet plan if chicken and rice and gastric meds when she needed Emergency surgery and when I took her back because she was declining they wanted to do more test even tho the results from previous exam stated she had infection due to ruptured uterus and no she was never breeded I don't believe in it she got ahold of some type of metal and this was told to them when I rushed her to the er and that was the outcome of that mistake my baby girl who just turned 5years old this month on the 22nd died today. And only reason I gave them one star is so I can post this and let other owners know please take your babies somewhere else they don't care they just want money I just spoke to the doctors assistant and she couldn't even tell me what peritonitis was she put me on hold to look it up! I regret and I am so sorry I took my baby there I should have waited at the northwest er for 8hours and maybe my babygirl would be alive today this was ultimately NEGLECT AND MY BABY LOST HER LIFE I WILL BE SEEKING LEGAL SERVICES... my Queen Was my baby and just like my son I birthed I don't play about my kids. This will not be the last of this I promise!!!! read more

Vergi 24/7 - My babygirl queen paw print after she Passed today Do to Vergi Emergency vet killed her due to negligence! OWNERS BE WARE !!! - Veterinarians Near Me - Houston, Texas

We had the unfortunate task of bringing our deceased dog to Vergi for cremation in the middle of the night. Jasmine, the front desk receptionist, and the vet on duty that night were so kind and welcoming. I found the cremation prices were extremely reasonable (close to the same price as my previous pup's cremation) and not at emergency prices. Thank you, Vergi for handling a sad time for us at an affordable cost and being fair. read more

Excellent! A wonderful caring team of doctors and staff. Very caring and patient. Kudos to Dr. Trevino, Dr. Landers, Dr. Southerland, Dr. Trujillo, and Dr. Streetman. read more

Our Yorkie of almost 17 years started agonizing late at night. We decided to end her suffering. My husband called Vergi and the person who answered the phone was very compassionate. When we got there they were waiting for us, they got us in very quickly, my baby girl was almost at the end. They explained the procedure and gave us time to say our good-byes. All the staff was very caring and I have nothing bad to say based on our experience, on the contrary. Also, the service they use for cremation is top-notch. I was impressed by the level of respect and professionalism. I also received a card from Vergi a week later in the mail signed by all the staff with very heartfelt notes sending their condolences. Thank you Vergi for making this difficult moment less painful. read more

everyone was friendly and professional. Because our rescue had begun having trouble with eating and elimination a couple of days earlier, diagnosis was very difficult and everything explored. Jasper was better than ever after a day or so. Thanks, Vergi. read more

I was in need of emergency services for my dog. I went to Gulf Coast initially and they directed me to Vergi because they were busy. When i got to Vergi, i was immediately greeted by the ladies at the front. They promptly took my dog to the back for assessment. Everything was so quick and easy. I was extremely impressed with the professionalism and personable attention this place gives. Dr. Brannon was AMAZING!!! She's sweet, attentive and treated my dog as her own. I really wish she practiced somewhere in a non-emergency setting. She even called me the next day to check up on my dog. We would definitely return here. Thank you Dr. Brannon, Colonel and i loved you! read more

I have had two experiences here and both were srressful on the weekend and an emergency as well. I had to remain calm for my dog who was scared. But the staff is always so compassionate with her. They love what they do and it shows. They took really good care of her even though it was in the midst of the CorinaVirus. They eased my stress and kept me informed. Great team always professional and compassionate. She is doing great read more

Most of the staff is very friendly. I've heard a couple of them make inappropriate comments. But we all get foot-in-mouth disease now and then. I've only been in with foster kittens, but I've been pleased with the care they've gotten. read more

Communication is so poor! If I ran my business this way we would not be in business very long! The processes are very cumbersome.

I highly recommend this place other pet owners. They are always kind and friendly. I have a mini schnauzer puppy at 9 weeks and I could not ask for better help than they have given Thank you for all you have done for Toby! -Brandi read more

Would give zero stars if I could took my 8 month puppy here at 11am as soon as I had my puppy to the nurse she drops him on his neck they put me in a room to wait for the doctor. She talked to me at about 2 said that she did a ultra sound on him didn't find any liquid in his lungs or stomach that she could see said that he might need X-rays and his gums were a little pale but didn't think he needed blood work and that's they would be back with an estimate on his X-rays and whatever else he needed hours go by so I go to the front and let them know I'm still wait another half and hour they come in with a quote not to be almost 800 for medication X-rays and blood work I ask why they are doing bloodwork when the doctor herself said she didn't think he needed it and what medication they would be charging me for if they hadn't done anything to see if he required it yet I realize they are just trying to get money out of me as all the other reviews have said and decided to leave and take my puppy who has been there for over 3 hours with them doing nothing on him I go to my usual vet the next day get everything done there bloodwork to X-rays they tell me that he has something in his stomach that shouldn't be there and that I should go the the ER so that they could do a ultra sound or a scope so I'm confused because I was told by vergi that they had done an ultrasound on him my vet found no ultrasound records so I called vergi to ask to be told that they did not do an ultrasound and they did not know what I was talking about the lady on the phone would not let me speak to the doctor I had talked to and said that she didn't know when she would be back said that she would take my information for the manager was very rude and unhelpful if your going to put your dog down this is the perfect place as I can see from most of the reviews that's the only thing they are good at. read more

Vergi 24/7 is an hour drive from our home but when my pets need urgent care & my regular vet is closed, VERGI is the ONLY place I take them. This past weekend my 10-yr old golden retriever was leaking urine just a bit, with some very almost imperceptible whining. We took her to Vergi & before I could finish the one page paperwork she was taken by a vet tech to the back for exam. A short while later we were taken into a room and met with Dr Sanderson. She felt it may be a UTI & would do a urine sample, blood labs & abdominal X-ray. She was very thorough taking the medical history & was very professional & caring about Mabel, our dog. She said a radiologist was available to give the initial read of the X-ray & gave us a time frame of when everything would be done. We came back a couple hours later to have a good discussion of the results. Dr Sanderson confirmed it was a UTI and nothing showing in the X-ray (like stones or masses). We got some antibiotics & instructions how to give them to Mabel. I was impressed at the genuine concern & care Dr Sanderson gave her patient. She is a very good listener & answered all our question. I highly recommend VERGI if you need urgent care for your pets. They are a cohesive & caring team that provides excellent urgent are to the pets in the Houston area. read more

After being traumatized by a horrible experience at Gulf Coast Veterinary Specialists on Friday, my husband and I took our 17 year-old baby to VERGI to receive a pain injection before an emergency surgery the following day. We then took her back to VERGI after her gall bladder removal surgery to receive critical post-operative care over the weekend. While at VERGI, Wee Wee was treated with compassion and kindness. Despite all their support and care, she experienced respiratory failure after a very invasive surgery. We had to make the decision to let her go. While incredibly painful, at least we know she was taken care of by people who treated her with utter love. I will never forget the kindness of Dr. Rand and Becky, and of all the other doctors and vet techs that were with us Saturday night when she passed away. Every single person on their staff treated us with compassion, and this means more to us than I can ever possibly express. Thank you, VERGI, for taking care of my Wee Wee Girl. read more

Our puppy got into something he shouldn't have eaten, I called Vergi and they were so friendly and kind. They took boy to the back and kept me updated the entire time! I 100% recommend them for your fur baby!!!! read more

Dec. 20, 2021, I came in at midnight with a pregnant stray that I found that afternoon on my street while walking my dog. Took her to SNAP for chip check since there was no collar. No chip. Dr. Jeffreys said she was VERY pregnant. No joke, one hour later puppy 1 was born. Three puppies came along about an hour apart (one experiencing medical emergency). I called VERGI and they instructed me to load everyone up and transport to them. Dr. Southerland gave puppies O2, and fourth pup was born there! Dr. Southerland recommended we x-ray mama to be sure no more puppies were inside. Provided me handouts on how to create a whelping box, instructions on feeding mama. Got everyone enrolled in Houston SPCA's foster program. As long as we held onto them for the full 8 weeks, they would assist with vetting, supplies, vet checks. Sadly, Jan. 31, 2022, the little girl pup was humanely euthanized due to hydrocephaly. Mama and three pups are now at Houston SPCA for spay/neuter surgery and adoption. If it hadn't been for VERGI, I don't think mama or babies stood a chance at giving birth on the streets. It was very cold that night and it broke my heart to think of this little girl (who was a puppy herself) to be alone trying to give birth to four pups on the street. Thank you, VERGI!! xoxo read more

If you value your dogs life in an emergency situation do not bring them here, the staff was horrible dealing with people, and my dog almost died in their care. We needed a neurologist and they drug their feet contacting gulf coast animal hospital, i called them directly and they took him in and put him in ICU right away. Without my own intervention i would be burying my one year old corgi, STAY AWAY FROM THIS MICKEY MOUSE HOSPITAL! Mark my words you will regret it!!! read more

The whole team at VERGI is EXCEPTIONAL! My Miniature Pinscher was attacked by a MUCH larger dog last Saturday afternoon and she lost her right eye. As soon as I entered the VERGI Reception area with her, the staff hurriedly began apparent protocol in such a situation and gently rushed her back to the medical staff, almost before I had even finished explaining that which had occurred. I was a MESS, but at every point in the process, each staff member with whom I came into contact went out of her (all were women) way to share that which they knew about not only her actual condition, but also stories they they had encountered (personally or in a professional capacity) about like situations in which the dogs not only survived, but thrived for years and years. They were all so kind, empathetic, understanding, talented, smart and altogether awesome - I couldn't have asked for more in such a horrible situation. On another (very important note), Cizzy (my dog who was attacked) had also been bitten on the top of her head and her pressure was extremely high, so Doctor Johnston had concerns that there might be some brain swelling which might be affecting her cognitive health. Thus, the medical personnel prepared for the "worst" and planned whatever procedures would be most likely necessary to both better evaluate and ultimately treat such an outcome, depending upon the severity. So, my estimate, which they assured me was a range that almost always ended up being somewhere in the middle was for approximately $2,500 to just over $3,000. Of course, as far as I was concerned, there was no option than to treat her as was necessary to repair whatever damage had been done to her - she is my family. However, lo and behold, the following day, when I picked her up after her eye surgery, I was alerted that the X-ray showed no signs of anything which could realistically cause the aforementioned brain injury and thus my bill was reduced by $1,227.53, bringing the total to: $1,812.51 - WHAT a RELIEF! Clearly, it was still quite a chunk of change, but comparatively, WOW, did it make a difference for me. They could have done anything behind the scenes and reported anything to me, but true to form, they treated that which needed to be treated and left the rest for the ashes, charging me only that for what they actually did. I could go on about the individual discussions I had with Jackie (Front Office Administrator), Crystal (equivalent of a Nurse Practitioner/Physician's Assistant), Dr. Johnston (Intake and Evaluation Veterinarian), Dr. Taylor Pursell (Surgeon), Becky (equivalent of a Nurse Practitioner/Physician's Assistant), Myra (Front Office Administrator) and more, but it suffices to say that if I ever encounter anything with either of my dogs which requires immediate attention, there will be no other place to which I will take them than VERGI. It is a truly stellar organization and I give them the top number of stars a person could give for every aspect of their operation. Thanks to you all!!! Jennei Preston (Cizzy's Mom) read more

Vergi 24/7 - My little Cizzy after her eye surgery at VERGI - Veterinarians Near Me - Houston, Texas

I've had to come here twice with different puppies. I would not want my dogs to be taken care of by anyone else in time of need. The staff is always so friendly with us and took the best care of our babies. I can't say tell you enough this is the place you want to take your pet. So worth the money! read more

Vergi took a very difficult decision and made it easier to bear when I took my cat in after he spontaneously lost function to both his back legs. I took him in sometime before midnight and their exam (assessment, blood work, xray) was completed relatively quick (5-10 minutes) as long as you pay the hefty fee upfront. Unfortunately for my cat, overtime he developed a big saddle blood clot that occluded blood supply from the arteries that feed his legs. I was explained that prognosis from this occurrence is very poor and there's no thrombolytics safe for use in animals. Also, the likelihood of him developing more blood clots was very high and his wellbeing would just continue to decline. Our better option at this point was to put my fur baby to rest, which I opted to be present for. They brought my baby back to the exam room in a comphy bed covered in a cozy blanket. That meant everything to me because other places don't seem to be as compassionate about euthanasia. The process was quick and painless for him, but of course painful for me. I've recently received his ashes and got a condolence card sent in the mail with everyone sending me well wishes. I work in ICU and I experience situations like this all the time, I can vouch that little gestures like this can mean so much to someone who had such a hard time letting go. Overall, the customer service experience was excellent to me. The process from assessment to euthanasia was reasonable, especially considering there were 2 clients that came in right after me with serious emergencies. Granted, their prices are pretty steep, but that wasn't my concern when my family member was in need of urgent care. read more

Stay away from this place. ALL THEY CARE ABOUT IS MONEY. They play on emotions and will basically tell you your animal is dying, they will price gauge you for everything. This place is ALL about money. They get annoyed if questions are asked. They get annoyed if you decide to wait at the facility with your pet. They want to take your pet from you, put them in a back room, and have the pet owner leave. Then they will call you with horrible news and try to get you to do every charge they can think of. They were clearly annoyed we wanted to stay with our pet. We got no answers and just a huge bill. After sending us an itemized receipt they then decided to "relook" at our bill and add MORE charges that were "initially missed" by billing. Sounds very sketchy! I'm no vet, but I am an ER trauma nurse and some of the reasoning/rationale just did not make sense here and the bedside manner was just awful. They thrive on patients emotions. In an emergency, go to Gulf Coast just right down the road from this place. read more