I've been a Spectrum customer for years and I've been extremely satisfied with their service. Their…read morecustomer service department is outstanding. You can always get a very kind, helpful and knowledgeable Person to help you.Their prices are reasonable. You save more money when you bundle your plan.In addition, you save even more if you add their mobile service which is a very good service. I highly recommend The Spectrum bundle plan to any one who is not satisfied with their internet, TV, home phone or Mobile service provider.

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our…read moreneighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better.

I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

Horrible service! Made a mistake with my bill. Want to get a refund for the mistake. But was told…read morethe invoice is made, nothing can be done to give a credit! Waited nearly two hours on the phone to get a straight up of the bill. Bad! Bad! Bad! Unpleasant!

This is the WORST company ever! I order internet from them, they assured me that a technician would…read morebe here on a Saturday between 8-5 to install it. We waited all day at home & no one showed up. I spoke to an agent on the Sunday & they assured me someone would be in touch to rectify it. Low & behold no call came. The following day (Monday) I again had to contact them & I asked for the escalation department. Spoke with an agent, she assured me that the following day (Tues) a technician would be here between 8-12....i took the day off work & again waited & no one showed up. Absolutely ridiculous & completely & utterly incompetent. If I could leave zero star rating I would. Glad i didn't get stuck in a 2 yr contract with this horrendous company

I returned to Bell after 20 years with Rogers and Virgin…read more In my first week: - I got billed before any services/modem were delivered - got 5 telemarketing calls in 3 days. All hang ups - bell owns virgin. They still refused to waive the $80 activation fee - I phoned them twice, spoke to a loyalty manager, asked them to stop calling and either text or email. They "noted this in my file." They keep calling. Neither Rogers nor Virgin were ever this awful. Bell Canada: why would you treat a returning customer this way? Have you heard of CRM? If you hate your customers so much, get out of telco.

Very bad. We ordered home internet with Rogers. They put us with together with conwaves without…read moreinfo us. ( Rogers center in Rockland montreal). When we contacted Rogers no one help us only Mr.Oliver in customer service specialist helped us. Please don't take go with Rogers home internet

Absolutely, awful. Tried to switch package of channels we don't watch to one with the channels we…read morewant and it took over an hour and 20 minutes to try to do that. The info she initially provided changed, and then it became complicated, and they tried to upsale us to get the channels we wanted. The application she was using kept crashing, she had to talk to her manager and support team to get info on the most basic things. By far, the worst, most sketchy support out there. Stay away from Rogers.

Worst customer service i have seen in my life had CNP cut my line because bell couldn't get out to…read moreget it off of the road which the police had blocked and was wasting resources sent a tech the next day who said I can't do anything without having traffic control now the next day another tech shows up and once again all by himself now in all of it we will without internet over the Christmas holidays with upset children for a service that isint cheap and definitely lacks support.

We loose signal at least once a day for hours. It is unbearable. We spend hours with Bell on the…read morephone they promess it will be fixed and next day it starts again.

Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

this At&t is good they talked me into a promotion & trade in been with At&t for 2 years there…read moreconsistently making additions with customers service is the golden rule especially when word of mouth goes around faster then any coperate sale!" There very helpful we'll mannered they Listen & is a genuine good business!"20 Stars review if there is enough room they do outstanding work & it shows in the amount of customers that flock just to business with them!" Congratulations on a excellent location & good relationships with its customers "Hard work always pays its self job well done

I was trying to switch from sprint to AT&T at first sale rep was nice and friendly because I was…read moregetting 4 phone. He said that he had to run a credit check on each phone one by one and told me I need to put $1,200 down . I told I was going to he got real rude and said he already started to switch it over I got my number looked out he was Yelling at the customer service on the phone and telling them I cannot afford that kind of payment trying to embarrass everybody and be a little people if you go there don't ask Len R .... I went a different AT&T story ( McKinley mall ) they took care of us right away got four phones with zero money down the same day .... thanks for nothing Len R !!!!! Real nice customer service skills

I would avoid this AT&T location and go to the one down the street instead. The service there is…read moremuch better. When I walked in, none of the representatives greeted me. They were sitting in the back and simply called out, "Hi, how can I help you?" without ever approaching customers. I also noticed similar interactions with other people in the store. The overall atmosphere made it seem like the staff didn't want to be there. This is a customer service job that people apply for, interview for, and ultimately choose to accept. If you don't want to work in customer service, no one is forcing you to stay. I understand every location can have an off day, but the level of customer service at this store was well below expectations. Unfortunately, it was one of the poorest customer service experiences I've had.

My husband's phone suddenly flipped out and he needs it for work. We could not get it to do…read moreanything! So as we are A T & T customers we went to their store near us. We were so fortunate to have Brook assist us. We both got new phones as ours were both very old and she really helped us find a great deal and saved us money every way possible. Somehow she even managed to get his phone working enough so his information on it could be transferred to the new phone. She made us happy to be loyal AT&T customers!

I went in for a phone upgrade. The salesman brought out an Apple watch and an iPad. He asked which…read moreone I wanted. I said I don't need either. He said take it, you're entitled to it. He said my bill would go down by $30.00/mo if I changed autopay to my checking account. The iPad was free. My bill went up by $53.00/mo. I called AT&T, they refused to help. I called the store. The manager groaned and said oh he meant the iPad would be free because you would get $30 off with autopay so your bill won't go up. It's not free. The service is $21.99 per month plus the payments for the $500.00 iPad. This is blatant bait and switch and fraud. Stay away from this store and AT&T. They are scammers

Well have been having issues with our service and billing, but real reason was to get my husband a…read moreworking phone. We have been to other smaller stores out of a mall, but each time we were welcomed and told of a wait. Most times were 45 minutes or longer. So we came to our normal store at the galleria mall. Well we were not greeted but we noticed 2 reps working with customers and another table full just waiting. We asked them if they took names, so we started looking at phones. Well a customer was finished and took the table that were sitting there waiting. No big deal. Then a few more people were looking around and we would have thought we would have been next...but the next available rep went to another customer. So we asked him were they here earlier because we were next. Thank god the customer did notice that we were there before them...other wise we may have waited over an hour to purchase a phone. Well the representative not even sure of his name waited on us, we had a few questions about our billing and he told us to call over the phone...so they were there to sell not about fixing our billing issues. I really didn't want to purchase the phone walk out and cancel at this point. But of course they got you with contracts. So we got the phone, with not much help, didn't even advise us what would be good. Got our phone, gave us what we asked for, told us he couldn't move any contacts or photos because they wouldn't move over. But said we could keep the old phone to move ourselves. This probably was the worst service we had ever at AT&T. I will be calling about my billing issue this weekend because they would not help me at the store. Poor customer service, maybe it was because we called him out in front of another customer, but we were there way before the other customer and it was only fair after waiting almost 40 minutes but wanted to take care of someone that just walked into the store. They need to get their act together and take care of everyone to the fullest.

We went into the store to get my husband his first Apple Watch, Michael F. helped us. He was very…read morenice and knowledgeable. We were in and out very quickly which is appreciated. We will go out of our way just to use this location to have Michael assist us again.

Terrible customer service. Didn't even acknowledge us entering and then started talking to a friend…read moreabout sneakers. Don't go there.