Customer service was horrible. I even mentioned it to another employee, his response was a shoulder shrug. Wouldn't recommend coming here with a darker complexion, if you will. You'll pretty much be invisible. read more

I've been with Verizon for 19 years and I've got my first iPhone 6 for the first time and I've got it replaced twice because the first one had a bad touch screen And the second one was sent back for a bad mic for calling and then three weeks later I've got a email saying that they'll sent me upgrade to a iPhone 6s 64gb I've was excited because the outer two were 16gb thanks Verizon your the best and also some employee gave me a pair of iPhone 7 headphones and I've still have them to this day . read more

So I came in wanting to switch from sprint and I did ! Luis was the employee that helped us at this location and I am happy with my service. He was knowledgeable about plans and very patient as I came in with my kids and still needing to pay off sprint. Any who. I've been learning to try and be patient with people specially people who are helping you get what you need and I've learned that if you're kind and patient they will get what you need done and more. Thank you Luis for helping me become part of the Verizon family ! read more

I walked in put my name on the list. They told me 1-1.5 hours. There were no seats. I was sitting outside. I came back in 20 min later. They never took my number and didn't put my name on the list. So now I have another hour or so... They didn't even apologize for their stupidity. read more

If I could give zero stars I would Gabriela is the worst by far worst employee , I will be talking to the District manager , the manager didn't even step in to help . Gabriela would not help me she refused in fact I had to talk to customer service to help me They had to transfer me to the employee validation center all for a discount for my employer . Gabriela kept telling me my employer doesn't receive a discount etc, that it never existed. (I had to stay on the phone in front of Gabriela so she could help me ) all for just a simple employee validation. She told me verbatim i am not military and can not add a discount , I said I can still add my employee discount for accessories she said no that doesn't exist with Verizon " we only give military people discounts " I said not true it works on my accessories and activation fees , Once the employee validation center was able to find my discount "magically Gabriela found it again " Do not waste your time with this horrible store. read more

Keep us waiting for 45 minutes. Waited on other people ahead of us.not sure why the take names when we come in if they are not using the list. read more

Verizon - Mobile Phones Near Me - Chula Vista, California

Waste of my time coming here! They will turn you around and not give any customer service. I came in to suspend the line I'm paying for and they declined because I didn't have proper paperwork being an active military member. I called customer service and they did it within 10 minutes. This store was bullshit. read more

Verizon has terrible coverage if you live in the south part of San Diego County. They have an issue with another provider out of Mexico and apparently can't do anything about it. And customer service says there is nothing they can do and you're are welcome to leave anytime. If you live in south San Diego's I would recommend you look into another provider. read more

Customer service was poor and they couldn't wait to push you off to someone else or a kiosk. How does a store have more employees working than customers to help, do nothing but run to the back and tell you to call customer service. The store was nice and seemed very inviting especially since I walked in and saw three employees standing at the door chatting. Makes me sad to be a long time customer and I will be looking to avoid this store at all cost. read more

Can you give a terrible place lower than 1 star? I went to Verizon to upgrade to an iPhone 7 plus, the salesperson make me wait 25 minutes when they already knew I was going to be there, they were not helping another customer, she was in a break, why tell me to be there when you are going on break????? So, she goes to get the phone, she tells me there will not be an activation fee as I am affiliated with a company that is exempted. She charged me the extra 30.00 after that anyway without telling me. She tells me that the accessories that I purchase at that time will be 25% off, I tell her what I want, she gets it, guess what, she didn't give me 25% off. I gave her the credit card not knowing that she was going to charge me the fees that she said I did not have to pay, she charged full bore to my card and said, I put your receipt in the bag, I pulled the receipt out of the bag while she had walked away, saw the extra charges had been charged, when she returned from relooking the front door(the store was now closed), I confronted her, she said, oh, it made me charge you...sorry I told her I needed the price that I was quoted, she said maybe I can give you a 5.00 discount on your next month charge.. I received not 1 but 2 automated calls asking how the service was, I responded with not good and I wanted to talk to a manager or customer service, neither time did anyone call me back.... Don't be fooled, this location has a higher yelp review, they just moved from across the street where they had a 2 star yelp average, still high for the crappy service they provide Go somewhere else for a phone, this place has dishonest persons working there... read more

I wish there was an option for zero stars. I'm considering filing a case of "elder abuse" against this store. On November 17th, I came into the store with my disabled mother to replace her broken flip phone. We worked with Luis and he put us into the Etalk phone. It was going to cost a $40 upgrade fee, plus $79 for the new phone. They would not let me buy the phone outright, but added $4 to her monthly bill to pay for the new flip-phone. It worked fine at the store. When we got to her home in Chula Vista, the phone no longer worked (could not receive calls and could not call out). We went back to the store two days later and they updated the network and did all kinds of other things, and again the phone worked at the store. Jorge was helping us this time and he mentioned that a signal from Tijuana was interrupting Verizon service in Chula Vista with some phones and that that might be the problem with the phone I had purchased for my mother two days prior. We took the phone home and again it did not work there. We called 611 and they guided us through a few updates and the phone worked for maybe one or two calls at the house, but after that it could only be used outside of her house, not inside of her house. My disabled mother's roommate was set to go out of town for two weeks and I needed my mom to have a proper working phone, in case of emergencies (as I live in El Cajon and my mom is in Chula Vista). So, we went back to the store and they said the next step was to try replacing the Etalk phone with another one just like it, to see if maybe the phone was just bad. We were working with Jorge again and now we're about a week and a half into the process (going to the store-calling 611-going to the store-calling 611-going to the store). Jorge told her it would take 2 days to get the replacement phone, yet it took over a week to get that replacement phone. When we finally got it, we went back to the store, because the replacement phone had no battery, no back and no SIM card. They assembled the new phone, turned it on and again it worked at the store (but again not at her house). Jorge said it must have been the Tijuana signal thing and she needed to get a completely different phone, however, they have a 14-day policy for returning a phone (which we now have passed because of all the back and forth trying to get the originally Etalk phone to work for her). Jorge said the only thing she could do was buy the Etalk phone outright and get a new Kyocera phone. I was not with her on this trip to the Verizon store, when Jorge told her this and he charged her $250 for the Kyocera phone, plus $79 to buy out the Etalk phone (that never worked for her for nearly an entire month), plus an additional $40 upgrade fee (we had already paid a $40 upgrade fee on November 17th, the first day we walked into the store and got the Etalk phone, but they said every time you change phones it's an additional $40). All along they knew that the Tijuana signal was the issue with the phone and they did everything in their power to delay the process of giving her a different phone, so they could push past the 14 day return policy and make her buy both phones and pay two $40 upgrade fees. I came back into the store yesterday, December 19th after hearing all this. Jorge avoided us for 45 minutes, so I talked to David, the store manager and he kept jumping away from the conversation, saying there was nothing he could do about it since my mother agreed to buy out the Etalk phone in order to get the new Kyocera phone (mind you they told her that this is the only way she could get the new phone). David suggested we call 611 to see what they could do. I sat in front of the store for 45 minutes, on the phone with 611 and they said that it needed to be dealt with in the store. David's telling me to deal with 611 and 611 is telling me to deal with David in the store. Neither one of them are taking responsibility for taking advantage of a little old disabled woman. You are terrible human beings!!! read more

Great service, was in and out fast. Luis was fantastic and extremely helpful with setting up our phones. Explained everything up front. We had switched from Sprint to Verizon. The network is awesome and has great coverage. read more

Kevin is just awful. His eight years with Verizon clearly did nothing for him as he had to brainlessly ask his incompetent manager for every step of the service transfer process until he finally exerted all resources and referred us to the general 800 number to call WHILE STILL IN THE STORE so he could shoot the shit with his delinquent coworkers. Literally learned how to do his job more competently than this clown did in all his time on the job. Best part he tried to flatly tell us they couldn't transfer contacts anymore, AFTER WE CALLED THR LOCATION THE DAY PRIOR. Now it can't be done and he knows through his experience at a "corporate" store. The knowledgeable associate in eastlake, Crystal, was able to handle this over the phone. Hope they close this circus down or fire/rehire. read more

By far the worst Verizon in San Diego, this place 100% needs training on customer service and overall training with knowing what they're talking about! I've never met anyone who works for a phone company that barely knows anything about what the company has to offer. I wouldn't be surprised if their location closed because it is the worst Verizon in San Diego and the employees are very rude and not trained properly. read more

Absolutely terrible service. I arrived 18 minutes before closing and they had already locked the doors. Their hours are posted on the door and I knocked to speak with someone. The security guard walked over and closed the metal bars to secure the door shut while looking at me. I tried calling them and they hung up on me. Don't go here. These people are jerks. read more

This review is completely for customer service and not a review for their products or phone services. I came into this store looking for a phone stylus, because my father is in the hospital across the street and had trouble using his phone. I asked a store associate named Minerva if they sold them there, she told them they were out of stock and offered some other store options. Then out of no where she offers me one that she had in her car! She went to her car and came back with it and told me I could keep it. It was the sweetest thing and I really appreciated it, it saved me precious time. Thank you Minerva! May good things come your way :) read more

Try to Avoid this Verizon store if possible. Came in to get a new SIM card because my husband's phone had no service and when we left the store the phone was not able to receive or make calls due to the SIM card not being activated. The associate that helped us out was Kevin. He was not very interested in helping fix the issue he kept pushing to sale us a new phone which we told him we didn't need to get a new phone. The phone is less than a year old and there was no need to buy a new phone. The issue is the service and not the phone. I understand his job is to sale phones and maybe not fix issues but the whole experience was just awful. When we returned back to the store Kevin had stepped out or so we were told. However 45 minutes later he Came out of the break room to greet us, "Oh hey you're back." Of course we're back, the phone can't receive or make any calls. It's not common for an associate to let you walkout or a store without making test calls. Anyway he took like 10 mins to activate the SIM card and there was no apology or thanks for coming back from him. He simply said ready and walked over to another associate and began talking about us. Surprisingly this the only Verizon store that doesn't walk you out when you leHe clearly doesn't like what he does or is simply not good at his job. Verizon thanks for replaying to my review. I'm only interested in going back to your store when you have trained your employees better on how to help customers. read more

I bought a car charger for my apple from the Verizon store for my phone the car charger and then stop working and tell me that the car charger that Verizon sell is not charging any more I took back to Verizon that the person there toll me that is a third party product then why do they sell thing that don't work Verizon is just a scam to sell you they products then I came to the store to see why and the sell person toll me that is apple fall for that message the suck read more

Verizon - This is what the charger that I bought from Verizon does - Mobile Phones Near Me - Chula Vista, California

3rd time I tried going back here. Greeter was assisting another customer trying to buy a IWatch. So she had me standing at entrance waiting for her to check me in. I stood around for about 15 min then my newly potty trained son had to go potty. I asked for restroom (for him to use) and she said " sorry we don't have public restrooms , but you can go to Atlantis laser tag across the parking lot". Every time I come here I try giving them the benefit of the doubt. There busy , short staffed, they won't even lift up there heads to look at you because there afraid your going to ask them a question. Therefore I did not get the new I phone with them and went elsewhere. Bad customer service!!! Looooooong wait times!!!! Acknowledge your customers at least. read more

One of the worst customer service experience delivered by A solutions representative by the name of Rebecca. We came in to start new account relationship with Verizon and her urgency to go home was more than actually getting our new buisness because it was going to take a few additional steps for authentication and had to actually work. Given that the store was about to close she couldn't even give is peace of mind that shed hold the phones for tomorrow since we had to come back because she wouldn't try to help us, she just wanted to go home. Verizon hire people who actually want to work and can deliver great customer service. Until never Rebecca, quit and stay home girl read more

We Had the worst experience because of The lack of customer service that Luis gave my husband. Not only did we spend three hours at the store for him To refuse to help my husband set up a new plan and buy new devices. We even called corporate on the phone to verify and do extra steps so that Luis could proceed and help us in the store once my husband got off the phone with corporate they told him that he would be able to walk out of the store with new devices and a new plan with the application number they provided we got approved for a big amount and that everything was ready to proceed Instead of helping us after the fact that we had already spent about two hours there he Kept making up excuses and told my husband to do everything online that he wasn't going to help him. I am appalled At his behavior not only is that not professional that is no way to treat a customer If you do not wish to work they should not have those kind of employees working. read more

What a great experience! Gabriela was so helpful! She went above and beyond as I had questions about my new phone as well as giving advice on what products would be best for my phone to protect it. Gabriela was so patient and very knowledgeable. What a pleasant experience! read more

When you walk into this store, you can be confident that your needs will be met if humanly possible. Even though the store is a busy one, you seldom have to wait very long. We prefer this store, particularly because of Luis. He is very knowledgeable about products and ways to help you get what you really want. He also knows how to work with you to find the perfect, affordable solution to your needs. His manner is very professional and he is personable, making your experience smooth and enjoyable. The store is well stocked with the merchandise you want so there is very seldom a need to wait, change your plans, or settle for less than you want. The visit to this store is actually very pleasant, and if Luis is helping you, quite delightful. read more

Got here at 6:41 and it is 7:50 and we still didn't get called! They just need to shut this one down too because they suck and if there was a closer one to us we would be there smh DONT COME HERE! read more

Adrian who worked today definitely needs to be recognized. He was juggling multiple customers and was working harder than the entire staff. Especially the manager. The manager never returned my calls and his "busy" work is simply greeting customers. Many others noticed Adrian's hard work. He is a solutions specialist. Other then that rest of the staff I dealt with was not great. They seemed to always ask for help and wasn't confident in their job. read more

This is one of the only business stores to help you in San Diego. Maybe it depends what time of the day you go and since I go during my lunch or after work, I usually spend twice the time I should because they don't acknowledge most people who walk in so the wait list is out of order. My suggestion is spend more time with people who spend money and less time talking amongst eachother. The good thing is they always have everything there and lots of accessories to choose from. read more

Rebecca was much better today than yesterday's service. The two yesterday were unhelpful. Thank you Rebecca for your kindness and patience.

Been here for 20 minutes and the GM is talking to security. I ask for help and he told me to sign in which I did 20 minutes ago. He walked away to stock the shelves. He doesn't care at all about the customers. read more

Very professional staff. Especially the very kind and knowledgeable woman that works there. She was awesome. You rarely find good customer service anymore. This Verizon has it read more

Other than the ridiculous prices of my plan and phone (not to mention the ripe off trade in value of my old iPhone.) The customer service at this store was great. In and out with my new phone within 30 minutes. read more

I ordered a cell online and the service was great but when I went to this store to pick it up the guy just gave me the phone. He didnt even ask me if I needed help activating it or any kind of support. What's the point of charging $30 activation if no help from this store. read more

After careful consideration, my wife and I went to the Verizon store on Broadway in Chula Vista We were greeted by Deanna Veramendi who is a delightful young lady who patiently walked us through the products and services available. We chose the Samsung Galaxy S7 which has a boatload of features and a great camera. Deanna was so knowledgeable and patient that it was a wonderful experiene.Kudos to Deanna for being an outstanding representative of Verizon read more

I have been a customer of Verizon for years. I would go there for example, if I had my phone stolen in Italy and customer service was great to get a new one. I went there this week and there were a man and a woman who have helped me in the past. Right away I noticed a couple ahead of me and the clerk raised his voice and wasn't polite. When it was my turn I told him the glass cover broke and he told me the phone was broke and I told him I would buy a new phone. He told me to go across the street to go fix it. I told him again I could pay for a new one, He proceeded to tell me to go to Best Buy, buy a cheap phone there and tell them to change the chip from my old phone to the new one. He told me he's been telling people to go to Best Buy. He was so unprofessional this time, rude and I thought he is working against Verizon! I went to Best Buy and was told tons of people are going there who are Verizon customers . I told them what had happened to me, the horrific experience! Don't go to this store please.... read more

The service can be good but they need improvements. Took forever to get help and when I did the manager was rude.

Witnessed one of the most egregious examples of customer service at this store today. Went in to do some price comparisons but was completely distracted by this incident. My understanding of the back- story is a customer came in to the crowded store, put her name on the waiting list (an estimated 45 min. wait). The store associate suggested she may leave and come back in about 45 minutes, rather than wait in the store. She did this. When she returned in in less than 40 min., the associate informed her that her name had been called, she wasn't there so, therefore, lost her place in line. She must put her name on the list and resume her 45 min. wait. She complained she was following the associate's instructions, it was his fault and she wanted fair treatment and service. Another associate joined the incident and seemed to side with the first. Things got a little hot but the store employees dug in their heels and finally the customer, frustrated and angry, left. I have to side with the customer. The overall demeanor of the associates was dismissive and rude and could have been avoided by simply serving the customer. I won't be going back. read more

This store is the worst Verizon store ever. I went in for customer service today and they said there would be a 45 minute wait. The greeter told me they would put my name on the list and it would be ok to leave and come back in 45 minutes. I had a local errand to run so I did my banking and went back within 40 minutes. I stood in line and waited, only to be told my name had already been called and is have to get in the queue again. That's BS! When I went back I should have been the next customer taken care of. They wouldn't cooperate with my request. I wasted 1 1/2 hours of my time and still wasn't able to get my business done. Further, this was the same store that I visited with my husband several years ago. We were the very last customers in the store at closing time. My husband accidentally left his wallet on the check out counter. We left and they locked the door behind us. When my husband realized he left his wallet it was about 30 minutes later. We called the store... no wallet. We called the bank and his credit card had already been fraudulently used. The manager was of no help. Corporate didn't care either. It's a pathetic way to do business! I'd stay away from Verizon and definitely this store! read more

All I can say is that this Verizon location which is next to Carls Jr. and Panda Express in Chula VIsta is the WORST that I have dealt with, DO NOT go there if you want help with anything. I went there to see why I couldn't download an app for a security purchase I made, and the LAZY BASTARD working behind the counter looked like he was being bothered by me for asking him for help to show me how to download this app. After 2 minutes of him messing with my phone...he tells me its not your phone...its the app...it cant be downloaded. He is WORTHLESS... Not discourage, I drove down to the Verizon location on Broadway & H Street. Asked another Verizon employee if he could show me how to download the same app I asked the previous DUMBASS at the other location. This guy here showed me why and what I needed to do to download the app I needed. I was soooo HAPPY, I gave him a hug and he showed me that Verizon is still number 1 when it comes to customer service. I am writing another GREAT review for this Verizon location on Broadway & H Street in CHULA VISTA.... read more

It sounds over the top but if I could leave a review without having to click any stars I would. I have been with Verizon as my carrier for the past 6 years and I have not had as bad as an experience as the one I had with this specific location this past weekend. I don't think with any business I have walked into have I had the absolute worst customer service than from the people that work here. I went in to get a new phone and use my upgrade to do so. I also wanted to trade in my old phone. The moment I walked in I was treated like an idiot for not knowing I needed to sign in. I don't mind waiting that's never been a problem. But when it's my turn, I wasn't sure which phone I was wanting to upgrade to and instead of helping me out with specifics the employee moved on to the next person. She also rudely said I would be lucky if I got a measly $200 for my damaged phone. Which I am so glad I walked out of there with nothing because turns out Costco gave me $700 for my damaged phone. Verizon does not care about the phones damage!!! And I was still able to keep my same phone number. Thanks! read more

I am not gonna lie, Verizon is not the greatest cell phone company. We (everyone in the family plan) have had our issues with our plan. Through the years I feel that every customer service person always try to get us ' a better deal/plan '. However at the end of the day there we hidden facts that they never shared. That being said. I needed to go into a store to figure out what was happening because they said I wasn't eligible for an upgrade when my phone is almost 3 years old. Carlos was the specialist that was helping me. Long story short, he was a rockstar. He took the time to help me figure out and investigate what happened in our account. When he exhausted all of his resources in the store, we got on the phone together with customer service and Carlos guided the conversation to figure out the issue. It really took a village but we finally figured it out (and yes, it was an error on Verizon's end). I was so impressed how patient Carlos was with me (because I was really frustrated) and the process. I am so appreciative and will definitely be going back to this store! Thank you! read more

Yes, I agree to the other negative star for this location. Customer was bbaaaddd. I ordered a basic phone for my mom and I wanted to pick it up for her. I ordered it the night before to pick up at this location, i was told that this branch will email me in a couple of hours after my order when it is ready to pick up. Waited all night for the email so I called this branch and talked to Jayer. I couldnt get his name so just ask for Jay when I get there. Went there and talked to Monina or Monica who said that I have to wait for the email and need to come back. I told her several times that I talked to Jay and ask for him when I get there. She said that no Jay there and have to come back. I called their branch while I was still there and talked to Jay. That Monina or Monica DID NOT even bother to ask someone to help me since I am already there and they have the phone in stock which I already paid for. Horrible customer service, she needs more training or she can just work at the back without people. read more