Madison was awesome! Had me in and out in 50 minutes with two upgrades and all set up with accessories. BAM easy peasy

The Verizon business model, and this complicit franchise location, is a scam. After talking with 5 different Verizon reps on the phone yesterday just to get my cell service and phone number transferred to my new phone, I was told I needed to go in person to this location for in-person help. It took the in-person rep at this store 15 minutes to fix my problem, all of which I could have done over the phone if the reps actually helped me with the correct info or if I waited long enough to research the solution online and do it myself. But Verizon, and this franchise location, know they have you by the balls and charge a standard $40 fee for something that should be handled for free, whether on the phone or in person. So if you actaully need in-person help, they are helpful, but if you can avoid Verizon and their scam of a business model, please do. read more

Website says the hours on Saturday are 10-6. Sign on the front says the hours are 10-6. I make an appointment online for Saturday at 11. I show up, store's closed. Why even have store hours? read more

My man Johnny saved my life, he did me a solid, very patient, helped me solve and issue id been trying to work on for 6 hours. to my man Johnny, will forever be in your debt. Verizon y'all got some gems in your staff. read more

Do not go to this Verizon!!!!!! They have no idea what they talking about!!!!! They convinced us to go to a business account t to save money we were paying around 250 previously. We had to go in 3 times because they never fully transferred to the business account we were paying double for personal and business. We kept getting calls and our lines were getting disconnected and they kept telling us it was fixed. It's been going in since Nov and they still haven't fixed it. They are a bunch of liars who just want to make sales and don't finish the process so you are left with a mess. We're going to leave Verizon over it because it's still a mess and they can't seem to fix it and we can't afford 600 a month. Sucks after 20 years! Staff is horrible! Avoid at all cost. Scam artist read more

This the most deceitful lying cellphone provider I have encountered since cellphones became a part of business enterprise. I called several Sacramento area Verizon stores to learn the availability of the new iPhone 16. In each case I was directed to a female employee who said she worked at a Verizon store. The stores were 10 miles apart! I called a third time to a different Sacramento Verizon store and spoke the SAME FEMALE VERIZON EMPLOYEE. BShe confessed she was not in the Sacramento California area but I the PHILIPPINES!!! DISHONEST DECEITFUL COMPANY. I am switching cellular service tomorrow morning. read more

After being on the phone for 6 hours with Verizon, trying to get my replacement phone activated, I thought I would try my luck in person and chose this location. This was the absolute best decision because Jalean was working that day. Jalean was so personable & very professional. He also empathized with my frustration & within minutes of me walking into the store had my replacement phone activated. This store & Jalean will be my first stop if I have any future cellphone issues. Thanks again, Jalean! read more

I have been having trouble with my service plan from Verizon so I went in to have them figure out the problem. Naveah (I think it was) helped me out. The entire time being helped out she was being passive aggressive and condescending. She made it seem as if helping me was a burden to her and it wasn't her job. This is the second time I've ran into poor customer service and bad help at this location I will not be back. Ended up leaving without any help at all just being told update your phone. As someone coming from customer service this is one of the worst customer service interactions I've had. read more

Came in for a replaced SIM card, came out with a payment plan for a device that I didn't buy; you thought the can just sneak the payment plan onto our bill without us noticing? Came in to sort out the situation with the unauthorized payment plan, came out with extra monthly charges for device protection that we DIDN'T ask for. And now we are deferred to Verizon flagship store because "Sorry, there nothing we can do." What a "pleasant" experience. read more

The staff that helped me here today were quick, professional, and extremely knowledgeable, very personable and helpful, just based on my experience at this location today I can tell you I will be back and continue to use Verizon, if you're looking for the gold standard of customer care look no further! This is the place, thanks again cheers! - Josh C read more

This Verizon store is excellent. Thanks to Leslie Morgan, my experience was terrific. Leslie assisted me with purchase of a new phone and a jet pack. I'm stoked about this store, since it's in my neighborhood. Staff is professiona, adept at tech and communication, and so helpful and courteous. So far, I am very happy with my new products! read more

Horrible service! It's 6:50, the ratchet girl in the front says "It's 7 o'clock and I'm not going to help you out cause we're closed". No, you're not. I had 1 question and I don't need an appointment for the next day to go out of my way for 1 question. Taking my business elsewhere. read more

Shil was very fast and effective and made me feel extremely welcome, I appreciated the help in transferring my data and all of the work that went into my new phone, I will be going back for any and all needs in the future, what a amazing deal! read more

This experience was so bad that I feel the need to warn others for their safety. This is not a review of VERIZON as my service from them has been excellent. This is about this Victra retailer. This is a problem that took 6 weeks and over 5 hours on the phone to fix. I came to get a new Ipad, which I got. I swapped a different tablet that ended up being dysfunctional. For starters, everyone should know that Victra retailers have a $50 restock fee that actual Verizon stores simply do not. OK - $50 for a trial on a dysfunctional device, but since I was deciding to switch to an iPad, fine I'm happy to pay. The rep not only snuck insurance on to the new plan, but somehow took the tablet I returned without fully processing the intake of it. To this day, I will never know what happened to the tablet I returned. I continued to make monthly payments on it with the Victra store reassuring me it will "eventually fall off". Weeks went by and it never did. Verizon on the phone sounded like they thought that was off, too. The store had no answers for my tablet and Verizon had no return. After many hours on the phone with lots of passing from department to department, Verizon made some kind if special move and likely just marked it a loss, and fixed my bill. If it wasn't for the unique $50 fee, this review would only be about this store and rep, but since all Victras have it, I must recommend to try to avoid them if you can. I love Verizon and these shops are not up to their standard. read more

Thanks Justin for saving me a lot of time and bs at Verizon corporate. I didn't even know this place existed, just happen to be driving by on Super Bowl Sunday and this place was empty. I would've added two lines to my current two for the Verizon auto pay deal, but they "Verizon" didn't have any bogo promotions at the time. Didn't try to hustle me over sell me. Kept me posted on Verizon's deal's; which they match. I'll check in on the next bogo read more

Employees were kind; however, they are deceiving in the way they offer bundles and include miscellaneous prices on your final total. The staff helping me claimed to be able to bundle a charger, screen protection, case, etc for no extra charge, when in fact it was $200 extra to do the bundle. The employee also tried to bundle a charger, when the phone already comes with a charger. The employee also attempted to include "taxes and fees" to our final price, until we told the employee that we ALREADY paid taxes and fees on the phone. The employee did not believe us, so we had to GO HOME and get our receipt just to prove to the staff that we were correct. And to top everything off, the employees did NOT ask if I wanted them to set up my phone. The employees took the liberty to set up my phone WITHOUT ASKING, and then included another charge on our final bill for a "setting up fee." I was never asked nor did I consent to a setting up fee. While we were being helped, another upset customer walked in stating that staff sold him a charger that is not at all compatible with their phone. The staff at this location are constantly trying to deceive and lie to customers to get them to spend more money. Staff at this location care more about sales than the well being of their customers. read more

I needed a new phone and wanted to go someplace convenient and close by. I found Victra on Madison and made an appointment. They got me right in on time and In about an hour it was all done. Ashlee was wonderful and so helpful. I had a lot of questions and she answered them all. I will recommend this place. read more

DO NOT WASTE YOUR TIME WITH THIS STORE THEY COULD CARE LESS TO HELP A CUSTOMER If I could give this store zero stars I would. Absolutely the worst customer service EVER! I just bought a brand new IPhone 8 Plus and have not even had it for a week and he screen stopped working. So I went into this store to see if they could tell me what's going on and have them trade out with a new one since I haven't even barely used it and it's already having problems with a blacked out screen. The employee wanted to help but then called his regional manager and said they wouldn't cover it because it's an apple problem and it's not their responsibility to fix what their phone was doing. I said please explain to me how it's my problem when I've only had it for 6days... you guys take phones back within 14 day of purchase no questions asked and now you're telling me that since your product stopped working unexpectedly within that 14 day time frame it's still my problem to fix? He responded with yes! I asked to speak to this regional manager and he said you can't. He doesn't speak to customers. ( That's convenient isn't it... manager not doing his job obviously) So I did what they said and I went to Apple all the way in Roseville at 7pm at night since they said that was my only option. I went into apple and they told me Verizon should be covering the product they sold me specially since it's in the 14 period and they couldn't even help me until the next day because their appointments were booked until closing time... So I went to another Verizon out in Roseville and guess what to my surprise?! They did their job! They said for no reason at all should I have been denied service by this store and how they should have went out of their way to help me. So long story short... this store is a joke! They will not try to accommodate their customers. They will only do a job where they are making a sale off you. DO NOT WASTE YOUR TIME WITH THIS STORE THEY COULD CARE LESS TO HELP A CUSTOMER WITH PROBLEMS WITH THEIR DEVICE! Btw I will be calling corporate and making sure they know how you care for customers read more

Sarah was amazing. She helped me set up my new phone. She was very courteous and patient with me. She explained everything very thoroughly. I will definitely be coming back to this location whenever I need to get something phone related. read more

My husband and I went to this location, to upgrade to the 12 Pro Max. Upon entering, we were pleasantly greeted by Erica. We explained to her what we wanted, and that we were upgrading. She researched our account and helped us with the purchase of our phones. She was pleasant, extremely knowledgeable, and a pleasure to work with. We feel her customer service went up and beyond what we expected. We are so happy we went to this location, and helped by Erica!!! She definitely is an asset to Verizon. read more

Looks like they don't drug test employees and they make money off commission because the way they act I wouldn't trust the employee with my phone the way he looked like he was on drugs meds etc.. I was going to buy a new phone I phone 10 they made me feel uncomfortable after I asked if they were coming out with new colors and made me leave I wouldn't go to this location and I never yelp so... read more

Recently came to this store and worked with James and Eric to switch me over from metro. I had ordered a phone earlier that day and they worked all the details out and made my experience a one of a kind. Since I am shipping off to the army within a few hours, the manager was able to help me return a case that I wasn't able to use anymore. Since working in the industry for so long I must say this store is one of my favorites and I definitely recommend it to anyone currently or wanting Verizon service!! read more

Great place to go and great service and everyone is willing to help and Michael escarcega , josh Murphy , and Allie woods are the three to go to for great customer service. read more

Verizon - Helping me get my internet , cable and home phone set up - Mobile Phones Near Me - Fair Oaks, California

This store is a good example of service. The store at Madison and Auburn is not. Madison should have a raise.

I came in trying to figure out what was wrong with my phone. I have the pixel but my storage was at max capacity and something was going on. Madison was very sweet and helped me figure what the problem was. She also helped me look at my account and answer a few other questions. There was no waiting which was nice, and she was very attentive. read more

Have always been accommodating and friendly towards me. Been through 2 years of employees at this store and every new sales associate never fails to help me throughly. Joshua today upgraded my phone in good time and talked me through it to make sure I left happy. Passed my customer service expectations for sure read more

LONNNNGGG story short (as possible)...I was completely lied to. I went in to upgrade my phone to a new one since I was eligible. Chandler helped me right away and everything seemed fine. However, when he said that I was going to be paying $237 for fees, taxes, screen protector and phone case.. I immediately questioned the screen protector because I NEVER asked for one. He went on to say how good it is blah blah blah. I asked him if my phone fees would be $160 then cause that's what I went in there knowing I'd pay for the phone. He literally said yes straight to my face that $160 of it is for the phone. He had me pay & never handed me the bag and receipt until the very end. He told me my trade in value would lower my monthly payment which was also a LIE. Thankfully I went home and checked the receipt because I knew immediately it wasn't right. First of all, he lied to me and was sneaky. The screen protector was $65.00!!!! And the case was $45!! Second of all, it's called Victra or whatever the hell and not even a legit Verizon. I should've known and that's my own mistake. I was so pissed off I went back and complained to Ashlee the manager who was also there when Chandler was "selling" everything to me. In the end, I got everything refunded and got my old phone back. DO NOT go there, it's a scam. Ashlee and the other sales guy Jeremiah (who also was there when Chandler was "selling" to me) knew exactly what I came back for cause they are completely guilty. read more

Worked with Sara today upgrading my wife's IPhone. What an amazing young lady. When we started I was the only person in the building but it started getting very busy and I must say she handled herself very professionally. Would of been real easy to get frustrated but I saw no frustration at all. A very good experience. Thank you Sara. Eric Hayes a 27 year Verizon customer read more

COMPLETE LIARS!!!! SCAM ARTIST Don't go into this wanna be Verizon store! They advertise like their a Verizon store but BE LEARY! They don't have the same standards or go by the same rules as an actual corporate Verizon store! I was completely lied to and told false information just to make a sale in a iPad. They will tell you anything to make a sale! When I questioned the management team about this once I received my bill which was way higher than I was told and after numerous calls and follow ups , I got no where. The management team doesn't even seem to give a shit about the lying employees. Even management will tell you anything to get you off the phone once the complaint is mentioned! TERRIBLE! Don't get caught up in their SCAMS! Go to a real Verizon store not some WANNA BE! read more

The sales guy was awesome!!! BUT...The stuff in there is all tattered, used looking and no pop. I asked what ipad they use there and he said that his is old and they are not allowed to use new ones ... CORP........ARE YOU KIDDING ME???????? I would have left right away because it looks liked I was in the ghetto... i stayed and got the phone and that's it... I will get the IPAD when i walk in a better looking store and they are using it! I am a medical prof. and in small business.. CORP..YOU BIZ MODEL SUCKS!!! read more

I came in wanting to switch over to Verizon. My wife and I own phones that are compatible with the Verizon network, but the store was unable to add us to the network. They insisted that one of the phones (Nexus 6P) was not supported by the network and that it could not be added. They insisted that the only way to get the phone on the Verizon network was to have a Verizon SIM in the phone already, which I know to be untrue. When I described a potential work-around, they refused to attempt it. I went to the Verizon on Sunrise instead. When I told the tech at the Sunrise location we may need to do a workaround, he was willing to do it. It turned out to be unnecessary because he quickly found that the Nexus was supported by the Verizon network we ported everything over. read more

I came here today to upgrade my phone. I was eligible for the upgrade and unfortunately I wasn't planning on spending as much as I did. I think it's silly Verizon charges you all these different charges when its supposed to be an upgrade! Anyway Chris helped me out and he was fabulous. He answered any and every question I had. He transferred everything over to my new phone from my old phone and even had me check it to make sure it was all there. While we were there a crazy irate man came in being rude from the beginning, all 3 of them men handle the situation very well. Tony, the manager was dealing with this guy and not once did he lose his cool or have any sort of tone. The man was belligerent and finally left thankfully, but I was impressed how well they all handled the situation. I am very happy with my new phone and my bill is ever cheaper, with more data! read more

What a pleasant experience! Ashlee helped determine why my husband could not pair his iwatch. And, she helped me with a new phone.

I unfortunately was in need of a new phone at the beginning of June, and because of COVID this was the only store near me open. This particular location is not a "corporate" store (which I didn't mind), however the prices on the phones are increased (which again a $10 price difference didn't bother me), but on top of that, I was hit with quite a few hidden fees that were not discussed with me. On top of that, because I traded my last iPhone in, it gave a negative balance on the bill and I guess you can't leave the store with it being negative. Because of this, the manager, Ashlee, took it upon herself and charged me a "Redux" fee of $29.99 to meet a positive balance. And the only thing that really made me mad was her saying she discussed with me it couldn't be a negative balance and asked if I wanted to purchase something else. She never did this. She asked me if I was going to get a case or screen protector with my new phone that day, but never went over any negative balance. Why wouldn't I have found something in the store instead of just a $30 fee?! I could have gotten a car charger or something for my money! And because it was past 14 days by the time we spoke to her I couldn't get my money back. Avoid this store if you can. The corporate store in Folsom off of iron point road is open. Also - the other employees I had no issue with, they were very helpful. I just can't stand when someone says they said something to me but didn't. And I just want the hidden fees to be broken out to me verbally before I purchase the phone. read more

I had a great experience in this store, so it's only right to give them the credit! I went to another Verizon the day before because I had an upgrade on my account and they didn't give me good advice. When I came to this location I received all the help I needed and more. I was helped by Morgan, but the entire team there was really funny and made my hour long experience there worth my while. I definitely recommend this store it's a great environment and they are all knowledgeable and helped me get the best deal that is right for me. If I need help again, I'll definitely be coming to this store! read more

Thank goodness our contract just ended with Verizon. Since we were wireless newbies, the employees kept pushing things on us, not explaining that it was in a contract nor that it cost as much as it did. There was so much information thrown at us, it felt we didn't have a moment to breathe and comprehend it. Our Verizon service, overall, was reliable over the past two years. However, now that I have a new carrier to compare it to, I now realize they were high pressured and more focused on their commission versus educating the customer. read more

Ashlee was amazing. So helpful getting everything transferred to my new phone. Stayed after closing time to make sure all was well. Would recommend this store to everyone. read more

I LOVE this store! I will always go back here, they were very friendly and took their time with me. Never rushed or pushed me. I got the phone I wanted, a super great deal on a case and some excellent customer service. This is a real go to store, family friendly! read more

Elena was amazing while helping us with setting up a new plan. She got our new plans way lower than what we were expecting and was super nice the whole time. I would gladly recommend this store to anyone looking for great customer service. read more

Adam was a big help he helped with my upgrade and all my questions come here if you want a fast easy process