I don't usually take the time to leave reviews, but after what feels like my 47th visit to this…read moreT-Mobile store while trying to decide on a phone for my 11-year-old daughter, I felt it was deserved! As any parent knows, buying a first phone for your child can be a surprisingly emotional process. I walked in not really wanting my daughter to have a phone at all, and probably changed my mind a dozen times along the way. Through every visit, question, concern, and moment of indecision, the entire team was patient, welcoming, knowledgeable, and genuinely helpful. What impressed me most was that I never felt pressured. They took the time to explain options, answer my endless questions, and help me find something that made sense for both my daughter and my peace of mind. Every single employee I interacted with was fantastic, but INDIA deserves a special shout-out. She was incredibly kind, professional, and somehow managed to make the whole process feel easy--even when I'm sure I wasn't making it easy! It's rare these days to find a team that consistently delivers great customer service, but this store does exactly that. If you're looking for a new phone, upgrading, or trying to navigate the world of giving a phone to a child while secretly wishing carrier pigeons were still a thing, this is the place to go. Thank you to India and the entire team for your patience, humor, and outstanding service. You've earned a customer for life! EMMA appreciates it

India, the employee waited on me. The minute I walked in she offered her help…read more India was very professional, kind and friendly. With in minutes India resolved my issue and I was on my way. A true asset to your company! Thank you India!

About 1 month and 15 days ago I decided to buy an iPhone 11 and Taylor helped us out and made it so…read moreeasy. Definitely recommend this location.

I was very impressed by Dora, an ATT representative who works at this store. She set up my Apple…read moreWatch and paired it with my new iPhone. On top of that, I received huge discounts on Black Friday. Very happy with her service and would recommend this store for your device needs. Thank you, Dora.

I always go to this store for my accessory needs and they go above and beyond every single time…read more They always let me know of their current sales and any time I need a replacement for something, they never fail to help without trying to upsell me on something. Overall, super chill workers and more than helpful. I can't speak on anything regarding their phone plans but for accessories, this is my go to store.

Colyn was very helpful. He took the time to test both my car fobs that I was not able to get to…read morework after replacing the batteries. He tried some new batteries and fixed the connections and now they both work. He also quoted me for replacements if I want to do that in the future. Saved me a lot of money by not calling a locksmith. Thank you Colyn!

sent my daughter to get a battery for a key fob because I was at work and needed this done. She…read moreleft with roughly a receipt/bill for about 18.00... Took full advantage of her and charged her battery and replacement of battery for the key fob. Disappointed.

been coming here 10 years employees are amazing. The best part about this business to have quality…read moreparts and their trustworthy, which is the biggest part about business.

The customer service is incredible, the employees are effective, efficient and very courteous.read more

Very good customer service moved very fast cust friendly and very affordable great place of serviceread more

Amazing customer service! Phone was repaired same day! Highly recommend this place (:read more

My experiences with this franchise can be summed up in two words--mixed bag…read more Let's start with their reliance on tech review websites such as C-Net or MobileTechReview.com. There is a LOT OF misinformation out there and I would think that going to the manufacturer's site would be the most direct way to get correct information. The story now unfolds: When we bought the phones, we had a requirements of what the phone should do: 1) Have a QWERTY keyboard 2) Be a music player 3) Bluetooth compatible for talking and playing music (no cables) It took FIVE visits to the store from April to August only to find out that the phone sold to us WAS NOT Bluetooth stereo headphone compatible. We were sold a JABRA Bluetooth BT3030 on our second trip to buy more accessories for our phone. It would not work even though I was guaranteed it was compatible. I went to the Jabra website and found it was not compatible. I returned the Jabra only to be told by Priscilla Holman, "You're now just coming back?" Rudeness aside, it was replaced by a X5I Blue Ant and beaaafore departing the store, I asked the manager, Armando Garcia, to check to make sure it was compatible with my LG Rumor 260. He went to a tech review website (C-Net or MobileTechReview.com) and informed me it was compatible. I go home, charge it and attempted to get it to work. I go to the Blue Ant website and find my phone is not compatible with the Blue Ant. I finally tracked the owner, Russ Enyart, via Facebook. I relayed my grievances and after a phone call, was asked to come in on a day he was working and that he was special ordering us a Bluetooth stereo headphone from LG. We go in and he had the LG BT stereo headphone. I asked him if he checked the manufacturer's website and he said he checked some websites.He then said, "If we can't get it to work, then the problem was us." My spouse was with me and witnessed this. Sensing I was annoyed, he offered to show it to me. After searching the internet, he found conflicting information. So he said he better read the product manual to ensure it was stereo Bluetooth headphone compatible.It was not. Seeing my dismay, he called Sprint and attempted to get them to allow an exchange for a phone model (Centro) that was BT headphone compatible. The solution was for us to send back the TWO phones, receive a $60.00 credit to be used to purchase the two Centro's at 199.99 each. By this point, I just wanted this ordeal over with. I asked him if he had any stereo headset that will work on the LG Rumor. I was given a Jabra C220s with cables--NOT BLUETOOTH. The tally goes: two trips to purchase phones and accessories. Three trips to find out the Bluetooth stereo headphones sold to us was not compatible with LG Rumor 260. This was a waste of time, money, gas and goodwill. The employees' lack of knowledge, one employee's extreme rudeness and even the owner's own smug dismissal of our complaint (which he never retracted even though he wound up eating his words that "it was compatible and if it didn't work, the problem was us.") and their reliance on tech review websites such as C-Net or MobileTechReview.com makes this a very bitter experience.

I had my BB serviced there and it was completed within less than 15 min. It Only cost me $25 to…read moreservice my BB and it was completed within a few min. I will definitely be back.

Beware !! poor customer service and lies…read more they mumble to each other when working on your phone ,not in English, what are you hiding ?? I spent 3 hrs waiting for them to fix a problem with my phone. they never did get it fixed. they " have never seen this problem before ". lie #1. no warranty on the phone. it had a 14 day warranty. lie #2. I had to take it to a phone repair store. nope! lie #3. I had to pay a restocking fee. nice try lol. lie #4. I didn't buy the phone at that store.untill the computer said I did. I lost count of all the lies today .It was comical watching him trying over and over to keep my money. none of those lies worked. thanks for my cash refund. don't fall for the lies they tell. better off shopping amazon. I almost feel bad for having a battle of wits with an unarmed opponent . and now we see what lame excuses he responds with......

No complaints! Sam helped us turn on a phone was super friendly! He answered all the questions we…read morehad, gave us good recommendations on the plan to choose & gave us a deal on a phone case! Super friendly, great customer service & not to mention in and out within 30 mins w/ 2 kids!! lol Thanks Sam!

Sean was extremely nice, understanding, and professional throughout the whole process. I originally…read morechose the cheaper screen replacement option, but after getting my phone back I noticed the screen wasn't working properly. When I brought it back, Sean took the time to fix the issue right away and even upgraded me to the more advanced, expensive screen at no extra charge. He genuinely cared about making sure my phone worked good and that I left happy. I highly recommend this place:)

Both my wife and my cell phones needed new screens. I had called Caliphonia, and spoke with Naji…read morewho was so kind. He told me that he didn't have our screens in stock, but no big deal, and the repair would take only a few minutes. We came to the store, we looked at both our phones, and informed us that it's only our screen protectors on n both phones!!! Naji had need screen protectors, and we were so happy. These guys rock.

I went in for a screen replacement for my iPhone. Clem was fast and efficient. The whole service…read moretook about 15-20mins. I did encounter a small inconvenience with the Face ID function. But Clem took it back and gave me a whole new screen. It was probably due to the screen not being an official Apple product but an off brand. Works just as good!

MNM Computers have been my go to for at least six years now. Maybe more, my old brains memory is…read morenot what it used to be. Computers, iPhones, notebooks, and the annoying little basic notebook computers my daughter was required to have for her private high school and now College classes... This place almost always has repairs done in one day, many times in just a few hours, and at least once while I waited. Wow!! Always a reasonable price, and not once has a repair failed. I highly recommend. I hope they can grow into more locations and wish them all the success possible. So few businesses like this any more. Give them a shot!