I went back today to exchange the phone after having another bad interaction at the store on St…read more Rose. They were helpful in informing me I had to restart my phone and provided me a charger. They gave me a better experience than the last time and I can acknowledge their help. Thank you.

Customer service was AMAZING!! Steven and Marcus were incredibly helpful with a very unique issue I…read morewas having. I couldn't thank them enough. I witnessed Marcus taking the time to be a great listener to customer, and Steven went beyond to help me with my situation. thanks again, guys!!

This is the best Verizon store. Grace is so helpful and knowledgeable about the products and…read moreservices.

I came in around 6:00p and a girl named Sonya was the one who waited on me. My phone for some…read morereason was locked for no reason. I thought she was able to help me, but 40 minutes later she wiped out all my texts, all my important apps. My photos were removed from the gallery where they usually are. It was the worst experience I ever had. The next day I went to another verizon & the gentleman helped me. He was not able to restore my texts because Sonya wiped out everything. He was able to retrieve my lost apps. As far as my texts were concerned, Im pretty upset because there were important texts from doctors & family. I dont know who trained this girl, but she was the worst.

Came in for a repair. Not a genuine part for the screen after the repair on my iPhone 13. Didn't…read moremind but after 6 months the screen came unglued again and they refused to help. Expecting me to pay another 100/200. Don't come here for repairs they're shady and very unreliable.

On Wed around 10 AM, I dropped off my HP x360 laptop with its charger at the Pecos Wireless Toyz. A…read morewoman told me the technician wouldn't be in until 10:30. Since I had class, I left my name, number, and explained the issue. By 1 PM, I hadn't received a call, so I reached out. A man told me to call back in 10 minutes. When I did, the woman said the technician still hadn't looked at it and would call me back. Finally, at 3:35 PM, she called, saying the repair was "risky" and that they'd follow up. I was confused as to why I couldn't speak directly to the technician. On Thurs at 2:45 PM, the same woman called, saying my laptop was fixable for $150. I told her I'd think about it, and she said to call back anytime. At 4:26 PM, I called back, and she offered to lower the price to $115, saying it would take 3-5 days. I asked if they had any discounts like for UNLV students and she said yes. I also asked if they would do $100 cash, and she said she'd check with her boss. Fri 2:32pm I called the Pecos location. The man who picked up said they did not have an HP laptop. Well...that is certainly concerning. After multiple attempts, someone at Eastern finally picked up, took my number, and said I'd get a call back. Sat 2:34pm after receiving no call back, I try to call the Eastern location multiple times and no one picked up. Mon 12:34pm I finally reached someone at Eastern, who claimed they had been "trying to call me all weekend." I had no missed calls. She confirmed they were waiting for my approval. I said I spoke with the woman at the Pecos location who told me she was checking if I could do $100 cash. The woman placed me on a brief hold and then came back and said yes, that is fine. I say great and the woman said that the technician just ordered the part. Since I was told the repair would take 3-5 days, I waited until Friday at 10:55 AM to check in. The technician is busy. At 11:57, Linda left me a voicemail that my laptop was ready. I arrived at Eastern at 4:15 PM, gave my name, and the woman returned with my laptop, saying it would be $360 which I assumed was a mistake since that's the model name. I reminded her of the agreed $100 cash price. The lady then says she has to call her boss. She comes back and says its $115. I tell her I spoke to two people about the $100 cash and asked about the UNLV discount. She said no we don't have any UNLV discounts...okay then why did the Pecos woman tell me about it? I asked to see my laptop and noticed new damage, including chips and a crack. The screen was still sticking out. I showed her photos of how it looked when I dropped it off, but she insisted, "This is how we fix it." At this point, I was overwhelmed and upset about the "repair." I told her my dad had the same issue fixed at this location for $80. She said there is nothing she can do and gave me two choices: pay $115 or pay $25 to have them remove the repair. RED FLAG I only brought the $100 cash so I tell the lady I will be paying with card, she told me no. She said this is a cash only offer. RED FLAG I empty out my entire wallet for her. It comes to $103 and some loose coins. She says again "you either pay the $115 or we take off the fixed part." At this point, I am crying and upset that I had been so trusting to a business that clearly wants to take advantage of its customers. I then asked for my charger. She couldn't find it. After calling Pecos, she told me it was there and that I'd have to pick it up myself. RED FLAG So after being bulldozed by an employee who played a game of "he said, she said" about the pricing, getting my laptop moved to a different location without my permission, having been left in the dark about what is going on with my laptop all weekend long, NOW I have to go and pick up my own charger? RED FLAG The woman called her boss again and said they could do $110. I picked it up from Pecos, borrowed $10 from a friend, and paid the full $110. Do not go to Wireless Toyz. My family has used them for years, but this experience was unacceptable. Fighting a customer over $10 after confirming a price is ridiculous. I'm glad my laptop is working, but that is no way to treat any person.

My friend needed a new phone. We have been to this store quite a few times. Jose helped us today…read more He is the BEST! The very BEST! He was the only one working, and there were quite a few customers coming in. He was friendly, patient, knowledgeable, efficient, and more. I can't say enough about how excellent he is. This store is blessed to have him! Some of these mobile phone stores advertise really cheap affordable phones, but when you want one, they disappear into the back for a while, and come back and tell you they don't have that phone and you need to buy more expensive one. Jose was completely upfront about all the phones he had available. It was refreshing and super commendable. He explained everything clearly, quickly, and well - the deals and all the details involved. If I could give him 10 stars, I would!

Came in to buy a new phone, and Jesse and Jose were super helpful! They made the whole process so…read moreeasy. Getting a new phone can usually be a headache, but they made it quick and stress-free. They helped get everything transferred over to my new phone smoothly. Really appreciate the great customer service!

A is for APPLE ...and A + goes to the Apple store!…read more This store has been at Town Square for a minute and every time I've been there it's been a great experience! I first of all enjoy that the store is large and very organized. The service is always top notch, too! You literally receive help from a team member the moment you step inside and they always make sure you are welcomed! Here you can check out the latest Apple products and get individual attention on new purchases, products promotions, updates, new orders even get instructional classes geared towards your devices. Today's visit was awesome! Jonah helped us with a new purchase and the last time we were there Grant helped us figure out what items would be best for our home -- both having hands down 5 star customer service! I'm confident in Apple products and their 100 percent guarantee with their warranty offers along with Apple Care makes it a great value that will last a while. This store location at Town Square-- just off of Las Vegas Blvd near the 215.

Came here to recycle all my old apple electronics. I love that they have a recycling program, I…read moreknow it'll be done correctly and safely. The only negative is that there is no one to greet you at the door to help get you to the right area (esp since there's no "check out/customer service" area. We just had to walk around and look for someone who seemed free. Once we did "check in" a rep was found for us sand he was super speedy and helpful with the bin of recyclables I had.

Your service didn't work. I canceled my phone and sent it back with YOUR label. You have repeatedly…read morestated via your reps that I don't owe you and you have received the phone. Now you claim I canceled outside the 30 day window, despite YOU allowing that and YOU sending me a label, and now you are threatening collections. You are liars, thieves, con artists, and disingenuous. I have PROOF, which will be used against you. You are unorganized and woefully incompetent. Either return the phone to me or stop harassing me for money on a phone that it is in your possession. This level of corporate malfeasance is incomprehensible, even by today's wretched standards. WORST COMPANY EVER.

Overall, a very good experience at the Verizon Store in Town Square. Wasn't perfect - but it was…read moreclose. I originally went to the Verizon on St. Rose, and unfortunately, they were completely sold out of iPhone 14s the day I went. (I suppose Black Friday came early this year). Nonetheless, they told me to go to the location in Town Square, and that's when we were able to get the ball rolling. Shoutout to Matt for his excellent service! He was able to guide me into getting the right phone, and, as an added bonus, he was able to get me a free subscription to Disney+. The only reason I gave this place 4 stars and not 5 is because the time it took to transfer my data from one phone to the other was borderline absurd. (Nearly three hours). Normally, I don't mind waiting, but Matt and Andrew told me it typically takes 30-45 minutes to transfer data from phone to phone. I arrived at the store at 4 and left around 8:15. Aside from that, I'd definitely recommend this Verizon to anyone, especially since it's right in the middle of the valley. Just be patient, and maybe bring something to eat.

Walked in to upgrade to the iPhone 17 Pro Max one terabyte... Was not greeted for the first 15…read moreminutes... And stood there and stood there and stood there... Guys were all busy. This is a corporate issue... Verizon is a joke.

Hello, we were experiencing technical difficulties with our current provider, We went in to switch…read more3 phones over to Verizon. Andrew was more than accommodating, made the change effortless and saved us money as well. He was extremely thorough and patient and offered us all of the things we qualified for. He transferred all devices and even went to extra mile to install all accessories. He even happily dealt with a rambunctious 7 year old the entire time we were in the store. Thank you, Andrew and Verizon for making the switch as easy as possible. This ma deserves a pay increase and should be training every employee on procedure and customer service!

Unpublished review/…read more Happy with my new Verizon internet service. Cox cable is the highest price and covers all of Las Vegas I think. T-mobile price Saved but signal Stoppage during peak viewing in my building. Now Verizon gave me all. Demi Pew got me a System that saves and no screen freeze. Gave me a deal on Hulu, Disney, Netflix and HBO Max. Added help Demi overcame my install configuration glitch behind the scenes. Now happy wife happy life. Thank you Demi.

Emmit and I wanted to say thank you to John for helping us with our phones,he took the time and…read moreshowed us step by step about our paln and phones he is Awesome sale Representative and Wonderful Person,Not that many people will take the time to attend there customers they way John does I will recommend any of my people if they want help with there phone to ask for John because he is on point and about his job and I Tamika thank you again for the time and patience.