Brittanie is awesome !!! I was formaly a verizon customer and i loved the service but got together and switched to t-mobile. BIG MISTAKE but whatever. Anyway came to be added on to a family and Brittanie made it so easy. We got new iphone X's and were in and out of the store in 15 minutes. Thank you Brittanie you made this experience so pleasant and easy. read more

Very friendly people. Greeted me at the door. Tended to my issue. Put me in the queue. Worker came along resolved my issue patiently and cheerfully. This Verizon store has a more efficient system of interacting with people because they can setup there station nearly anywhere. Very nice design. read more

HORRIBLE customer service emphasis on horrible! Stood in line just to not be greeted by the many reps who looked right at me. Stood there 15 mins before becoming upset so I spoke first & said HI IVE BEEN IN LINE NO ONE ACKNOWLEDGED ME IM HERE TO PAY MY BILL ! Then he says oh follow the caution tape ! Like are you kidding me? I've been here in this line when you could've been said that but everyone's so rude they feel you need to kiss their ass for service. DEVIN the manager was the one displaying bad customer service along with the other employee. No wonder when I walked up he was already being told off by a woman about his customer service! GET IT TOGETHER this is supposed to be verizon not Cricket wireless! read more

This store SUCKS. I have always know it and usually frequent the store in Hawthorne at Oceangate because they once had superb service. However, Inglewood, is consistently lacking in providing minimally decent service to customers. I went in today with the intent of purchasing a new phone at retail price less a discount for loyalty or at least good customer service. I checked in with Carlos and told him I wanted to purchase a phone at a discounted retail price. I stated that I was looking for about $100 discount of retail. He said that it could be done and asked if I meant at retail price, which I asserted. I then told him I wanted to purchase the phone at $459.99 to see if he would bite and he said something could be worked out. I waited at least 30 minutes and and Carlos passed me off to Benjamin who looked up my account (which has 4 devices) and said that I am not eligible for an upgrade. I told him I didn't ask for an upgrade. I state that Carlos said a discount could be negotiated from full retail price and he gives the indication that he is not aware of that. We walk over to Carlos who lies and says that he didn't say anything to me about discounting from full retail price. I become LIVID!!! because I do not like being lied to or lied on. I am PISSED!!! I lose it and go the fuck off because I have been waiting more than a half-hour to be lied to, insulted, and disserviced. I also throw the accessory I have been holding to purchase with my new phone I didn't get. The round security guard comes over, I guess to intimidate me, or so they thought. A nice guy calms me down and asks me to step outside. I ask for a manager, I get Rosie. Rosie mis-states what I say to her by focusing in on the fact that Carlos says "something can be worked out." She further goes on to say that since I threw an accessory at Carlos she would not support a discount on my purchase. I correct her and let her know that I DID NOT throw it at Carlos, because if I had I would have hit him (which I sort of regret not doing) it would have hit him. I, in fact, threw it at a 45 degree angle away from him. I am SO SICK of poor customer service. It is NEVER good practice for an establishment to lie to a customer. It is insulting and dishonest. Verizon Wireless has cornered the market in cell service but failed in providing good customer service. I only behaved badly after being mistreated. Carlos better think twice before he plays a customer like me again. Disrespectful Ass! read more

Came here to simply show pay stub for employer discount and the woman who checked me in quotes 30 minutes to simply take a copy of stub. Poor customer service. read more

This Place is completely ridiculous . It has no one who have no brain and or capacity to think . Their employee Alexander has no customer service training at all . Went in to order my iPhone but he didn't even try to sell me the phone , if I wouldn't have needed the phone As much as I did , I would of completely left that place HORRIBLE SERVICE ! read more

Been here going on 15 minutes. There seems to be alot of miscellaneous conversations going on among employees however not alot of processing the customers needs. The security guard is more helpful than the manager. read more

Not sure how to approach the Price Range section being that I am a member of Verizon I was able to acquire a fair value. I know Verizon in general receives a bad (understandably so) wrap but, a visit to the local store today made me proud to be a member of the Verizon Wireless Family. For one, the store has changed sense I was there last, I can see they are trying to model themselves after how other electronic stores conduct business: one or two people greet you when you first enter, they ask about your given situation, use their stylist to pencil you in to be seen, within several minutes I was attended to, an employee named Miguel was considerate and mindful of my dilemma regarding my S3 having difficulty charging, expedited the problem through troubleshooting to the fullest extent possible, and made the purchase and experience a worthwhile and pleasant one. From beginning to end including the lady who greeted me from the start, the process was efficient and handled with care. I was meaning to write a review in regards to the time before when I first acquired my S3.The young lady who assisted me then was also very helpful as far the upgrade process, application of screen protector, and overall knowledge of any pressing information I needed to know at the time. Moral of this drawn out review, if you had or have any reservations in regards to visiting this local branch, give them and yourself a chance especially considering the upgrade involving the constructive and professional approach in how they conduct their business. read more

Unfortunately this store fails to impress everyone it seems. They are extremely slow which causes a backup as people continue to show up. They should have a line for quick answers to questions or for purchasing accessories. All I wanted was a case for my new s4 and I had to wait for the 3 people that were ahead of me. I ended up leaving and going to the mall for a case. I was in and out in a matter of minutes! Can't say I will be coming back here. This experience was just ridiculous. read more

Purchased a charger for my Samsung Galaxy Note 4 from this location. Paid $29.99, I could have gotten it cheaper online but decided I will pay a little extra for better quality, NOT! The charger just stopped working for no reason. I took it back to this location with the original box and receipt, the customer service rep tested my phone with other chargers and my phone charged well. She looked at the charger I bought back, checked the receipt and told me I can purchase another charger. I ask to speak to the manager, he said there was a year warranty on the charger, a year was over, I could purchase another charger. I asked the manager I was only 2 months pass the year warranty could I get a credit towards a new charger, he said no. Hope this location is not ripping off customers, selling defective chargers, with a year warranty knowing after a year they stop working. What a shame. I Suggest making it a 2 year warranty. read more

Got my phone upgraded today. Of course my iPhone 4 had to die just around when all the iPhone 6 came out! There was a line of about 8 people a few minutes before the store opened at 10am today. But no one was aggressive and we were each greeted by an employee at the entrance who inputted our names and numbers so that we would be assisted in order that we came in. The lady had a tablet that had our info! Cool huh. My wait was not bad at all. It was less than 5 minutes. Got my iPhone 6 that they had in stock since 7pm last night, and I am so happy. Thanks Mark for a great service. read more

Recently moved to Inglewood and I have to say that this location gives excellent service. The staff is friendly and they give fast support. Miguel is fantastic to work with, he goes above and beyond to deliver excellent customer service. Very happy to be with Verizon for over 10 years and I'm happy to call Verizon Wireless in Inglewood my store. read more

Today very helpful, they got all myself I needed.. N was actually surprised they were so fast , usually service here is awful ... I see they got a whole new staff in, must b helping read more

HORRIBLE CUSTOMER SERVICE. I went in to get a new SIM card for my dad's phone because he was switching devices and the current SIM card wouldn't fit. Raul "helped" me and pulled up our account and said I wasn't listed as an authorized user which is impossible because I've been an authorized user for 10+ years. He was stubborn and unhelpful when it came to figuring out a solution to the problem. At one point even laughed and said I could call customer service but probably won't get to talk to anyone. I ended up logging into my account when I went back to my car and could clearly see I was listed as an authorized user. I was going to go back to show him but by that time Raul and all the other employees had left and closed the store. They were supposed to close the store at 5pm but decided to leave about 10 mins early. I've purchased many phones and added them or made changes to my account in the past but I guess they're only interested when it comes to selling devices instead of actually helping customers. I've been with Verizon for over 15 years but this experience is pushing me to switch over to someone else. Raul should not be working in customer service if he doesn't intend to actually help any customers!! read more

How can a company so large be so spectacularly inefficient. Arrive 10:30 am - 2 people in queue ahead of me. 45 minutes later and I'm still waiting. AVOID THIS STORE AT ALL COSTS. read more

I was very satisfied with the service at this store. I came in to change the service on my iPad and Mark took care of process with ease and also save me money on my bill. Way to go. read more

So, I went to get my upgrade on my cell phone. I decided to finally go back to the iPhone and trade in my galaxy. I was greeted warmly once I stepped inside and it took about 15 minutes before it was my turn. I loved being handled by one person and she took care of everything for me. I guess it takes longer than I thought because I was there for over an hour. But great music was playing and it made the time go by just a bit faster. Two days later, I receive a text on my new iPhone from Laura, the manager, asking me if everything was going well. I responding and thanked her for taking the time to ask! Lots of gadgets in the store, to which I love because I'm a gadget whore and the staff is very knowledgeable and helpful. read more

I usually opt out from writing reviews as they tend to be somewhat trivial. However, in this instance I am compelled to write an endorsement for an employee, Sandra Madrid. This young woman is exactly what a smart business owner seeks when he/she needs a seasoned professional to operate their store(s). And I say store(s) in the plural sense because Sandra has the proven ability to be a bright candidate for a district position. If I were to send a note to any one of her superiors it would be this: Promote Sandra above her peers. She is the type of professional that will keep customers informed, satisfied and coming back every 6 months or two years to re-up. Thank you for your assistance as well as your ability to keep calm under stressful situations. Note: Sandra gave me her Verizon business card and on it reads: "Solutions Manager." Instead the card should read: "Miracle Provider." read more

Let me start by saying that I really enjoy Verizon Wireless customer service overall. Their service over the phone is top notch. HOWEVER... this store is something else! Called in to see if they can assist me with picking up a 4g sim card at their store even though I didn't have the phone with me. Spoke with George over the phone and I clearly told him I called to verify before visiting the store as to NOT WASTE ANY OF MY PRECIOUS TIME!!! He even went as far as asking his manager SONNY about the matter and informed me that as long as my account was in good standing, they would be able to handle this; no problem! Upon entering the facility, I asked to see George and this rude and cocky dude; Sonny, starts asking if I had brought the phone with me without asking what I was there for, and that if I hadn't, there's ABSOLUTELY NO WAY they can do anything. WTH?!?!?! I explain the situation to him; that I wouldn't have driven over 15 minutes if this had been explained to me, rather than telling me that there would be no problem with my request. He continues to ask if I want my phone deactivated so they can activate the sim card for my use later. He then continues to refuse their fault for giving me wrong information over the phone. Their COMPLETE LACK of knowledge and professionalism is unlike anything I have experienced from a customer-service business. AVOID THIS STORE!!! read more

Dear Mr. Hernandez, Unfortunately, I'm genuinely sorry I have to inform you about this situation. It is truly sad, on the stores behalf that this situation had to escalate this far. On Wednesday, I went to your corporate store to open new service with Verizon. I was first warmly greeted by the associate standing at the door. She advised me that I can either look at the different type of devices your company is selling or have a seat. I chose to have a seat, within a couple minutes I was great by an sales advisor named Blair. She advised me she would be helping me today with bringing my service over from T-mobile to Verizon. The first question she asked me was what's the reason for me coming to Verizon. I told her because I had only two lines with T-mobile and I was paying two hundred dollars a month. She expressed that was way to much. I told her if she can find a better plan for me I will take it. Blair said okay then had me start the application then shortly after the credit check was approved Blair asked what phone I wanted. I told her the phones I wanted which are the iPhone 6 s plus, and the galaxy. However, I didn't specify what galaxy I wanted. Blair, then took a sheet of paper and broke down the bill she explained I would be charged monthly for the phones plus the plan. Blair said the phone plans would be "176.59" monthly including taxes, plus my employee discount. After, Blair told me because I was purchasing these phone I would get a device for free as an promotional. NO fees at all for this device. Blair from then on started to give me very very poor service! I was waiting on her over thirty minutes to bring me the devices and sign the contracts. During this wait time, I was already very eager to leave because I felt it was taking to long. Finally, she came and we started doing the paper work. She kept trying to sell me accessories and I kept telling her NO I was angered by this because NO means NO! I don't like to feel pressured by anyone. She told me for your first bill "You will only be charged eighty dollars for the two activation fees" I agreed with her that would be fine. Blair, then said to give her my old devices from T-Mobile and she would take them to the back and being the process to import the old information to my new device. She advised me it would take a while I was totally okay with waiting at that point. She left for approximately forty five minutes then came back. She said it would take hours because I had tons of pictures and videos. I said okay then proceeded to walk away she yelled do you want a bag... I was kinda disappointed because the entire time I had been observing all the other sales advisors and they were giving there customers bags as soon as the transaction was complete. But yet Blair didn't offer me a bag. I practically almost dropped everything out of my hand for her to think to ask me if I needed a bag. And then she said oh yeah I forgot your receipt. I went home and called customer service immediately because something seemed not to correct. Customer service advised me that Blair had serviced me with very bad customer service and that I needed to reach out to the General Manager, Edward. He then tried to reach out to the store but Edward apparently hung up on the Verizon wireless associate from the corporate office. The associate from customer service was very upset and told me he was going to send an email regarding this situation. He, also advised me I needed to return to the store as soon as possible. I then did more research and found out that Blair! Falsified information to gain commission. Blair, sold me jet pack without my knowledge. She even kept the receipt so I would not know she sold me the jet pack. The only reason I found out about the jet pack is because customer service did an investigation and told me that's why I had 3 lines open. Once again let me repeat I was not knowledgeable at all about this jet pack! She never mentioned it! I immediately tired to return the item after discovering it. That's when I went into the store once again! I approached Edward, General manager as soon as I got to the store, Edward was already familiar with the situation because the customer service advisor from the corporate office had already sent him the email. I was Baffled that Edward didn't address the situation himself. Edward instead gave someone else the situation to Handel. Edward was being very sarcastic and rude instead. The other advisor felt that Blair had did nothing wrong although she knew she basically committed fraud to gain commission. Edward, kept telling me he couldn't waive the restocking fee so I begun to get upset! I told the associate I will pay the thirty five dollars. All of a sudden they were now unable to return the jet pack. They kept telling me I would have to return all my devices! Plus pay the cancelation fee for the jet pack! The situation was not getting any better so I left the store. I went to anther Verizon. read more

Horrible customer service, I have the Note7 and I went to put in an order for the iPhone7 plus. I had previously talked to customer service over the phone and they gave me instructions to go to the store and put in my order to exchange the note 7 for the iPhone7 plus. I was assigned to a rep her name was 'Blaire'. She told me I could not put in my order for the iphone7 plus and she said I had to do it through customer care. I told her about the instructions that customer care gave me and she said they were wrong and that I was unable to do it and her manager said I needed to call customer care. She repeated herself over and over like I did not understand making it seem like I was dumb. She said I needed to give her my note 7 and order the iPhone7 plus but I'll stay phone less for about 2 months. Anyway I did not follow through, I called customer care and filed a complaint and they told they are able to do it at the store and most likely they did not want to do it because it was not going to be consider a sell. My advice is to just deal with verizon over the phone and/or online these guys at this store are very misleading and incompetent. read more

Short wait great service excellent service all employees were friendly and helpful especially Robert he helped me with my car setup he helped me just over on and with a good balance I came out pain practically penny I would recommend Verizon on century anyday anytime read more

I had sprint, that should tell you EVERYTHING! Sprint is the worst phone service in the entire world, and today I just had my final straw. So I called Verizon and I was approved meaning I didn't have to do a deposit, I immediately called this location and spoke to Val (She's AWESOME), told her my story and she say's come on in. I went in and walked out the happiest customer EVER! I didn't have to pay anything because I traded in my iPhone and I even got some goodies! Her customer service was the best I have experienced, it was like a breath of fresh air. She made sure I understood what I was paying for, when I'm going to be paying for it, she got me a discount on my service. I am LITERALLY SUPER GRATEFUL!!!!!!!!!!!!!!! VAL YOU'RE AWESOME!!!!!!!!!! ASK FOR VAL! and she's been with the company for 9 years! Says a lot about Verizon. I honestly don't care about the priciness because I learned the hard way, you get what you pay for. Thanks again Val! read more

Came here to upgrade my phone and the sales associate who helped me was very helpful. He was patient and got us a great deal on our plan. We even got some tablets for a reasonable price! Definitely the definition of customer service. read more

Horrible experience the manager and the sales associate were really rude I came to get a new life proof case in pink for an iPhone 6 first the sales associate went to see if they had them he took forever he came back and said he did have it then I told him I didn't have a receipt but I had switched my case before and there was never a problem he said he didn't find it and after that point he was just being rude he told me they couldn't help me at his store but maybe I just try the marina del rey location then he said he didn't have the case I'm sure he was telling a lie I called Verizon costumer service they called the store the store said they had the case and they were going to hold it for me so I called to check before a wasted even more time on this store and the manager was really rude saying no one has called the store and that he didn't even have that case I felt so disappointed in Verizon I even felt like just canceling everything I don't want to deal with a company full of lies I don't understand how he can be a manager I have always went to this store with the previous manager he was great always in a great mood but this one was upset like I was doing something wrong I called Verizon costumer service again and they fixed everything they apologized and put in a complaint in the system for that store I still don't feel satisfied because it's not possible to be this bad at costumer service you have to not care I guess no one cares in bettering the store the sales associate that "helped" me his name is Giovanni all I can say I won't be returning to get help from them again read more

I am very pleased with the set up of the new store defeating comes in handy especially when you're waiting to be assisted. Roberto didn't excellent job and helping me setup my new. I was very pleased with his service and recommendations. I have been a loyal customer with Verizon for over 12 years. read more

I have had a verizon basic cell phone for many years and I decided upgrade and to switch most or my services, home phone, internet - to Verizon from AT&T. Bad move. I came into the store during the iPhone 6 craze though I only wanted an iPhone 5 and received good customer service but when I asked about a quote on what my first bill would look like I later found it was definitely a misquote. When I received the first bill it was 3x as much as the quote! Subsequent bills where also extremely high. I went in and got the quote redone this time sales person seemed to be hyped up on coffee or something. Next bill also a lot higher than the quote. I felt like I was paying rent! Finally returned the jet pack which is a joke... first it wouldn't work I had to come back and they changed the card then it would cut off and take too long to come on. Luckily I had not cut internet service from AT&T yet. Can't wait till my two year plan is up! read more

asked Linda over the phone a question about exchanging a phone. not only was her tone f**ked up, she was little help. I thanked her anyway and she never said good-bye, no "thank you for calling"... she just hung up. don't blame me if you hate your job- if you're that pissy in the morning and work with the public, you should reconsider your career.. read more

so i came here looking to purchase a brand new phone, being a costumer of over 10 years with Verizon. I was looking to purchasing the Iphone 6 and after hours of the sales associate going through the different options i had explaining the 2 year deal and the new Edge program, i informed him i was looking to only purchase the phone. After he was trying to sell me all the accessories to inflate the total price of the purchase over $190 (Screen Protector, case, speaker, and car charger) he came out and said oh we are out of Iphone 6. I was like really you were selling me a package over $250 spent this whole time selling the phone and you were out. I know they didn't sell me the phone because i wouldn't take the accessories needless to say I will be sending a letter over to corporate because this associate just lost Verizon a surcharge of an extra line going from a basic phone to a smart phone. So just to make sure this morning i called them and they informed me that they are in stock in the phone i was looking for, don't go to this location find another store, the associate even spoke with his manager, and i guess they decided not to sell the phone after trying to sell me off the idea of purchasing the accessories, they even offered a discount on my bill. read more

I want to start this review by saying I am no longer a Verizon Wireless customer, but I do own a tablet that is linked to my mother's account. I needed a new charging cord for my Ellipsis 7 and this store is the only one near my home. I went on a Saturday night around 8pm and I saw there were a couple customers sitting around obviously waiting to be serviced. I thought my visit would be quick as I JUST needed a cord! Before I could even step across the threshold, I was hemmed up the greeter asking me if I needed any help. Well duh, but can I have a moment to breath first? Overall, it took more than 30 minutes of me just sitting there waiting before I asked again, if someone could show me where the cords where held. Apparently, someone had to go in the back and get it for me. Needless to say, they took WAY to long and I left. They need either more employees or someone to help customers that DON'T have service issues and just want to purchase products. read more