I love this location. Everyone is friendly, patient and if they don't know about a certain product, they get someone who does know. I used to go to the spectrum location but their sales staff only push to make commission and don't really know a thing about what their selling. Its worth it to drive a little out of my way to get employees who actually want to help me. I've been here for technical help with one phone, and another time to upgrade my phone. Both experiences were quick, easy, and the staff has always been friendly no matter what I came in for. read more

The service here was real crappy. The sales associate was rude and acted like an a$&. Arguing with me about purchasing a phone ... Because I literally didn't know what he was yapping about. He didn't bother to look at my plan and when he finally did, he never apologized or admitted he made a mistake. I know where NOT to buy from. read more

I'm in need of a new iPhone 12 and my son told me to go into a Verizon wireless store to get the best deal. Yesterday, my wife and I went to the Verizon store in the Market Place. Robert was our salesperson and he was johnny on the spot. He told us all our options and provided a great deal. 2 new iPhone 12's for my wife and I and a new iPad for me. All of these devices  were going to be insured through the Verizon plan. We were there late and the purchase couldn't be completed for some reason... Robert told us that he would have all the paper work ready for us when we return today to pick up our new phones, Otter cases, screen protectors. The iPad would have to be shipped to us at a later date. When we arrived today, there was no paper work, no one knew anything about our transaction from yesterday and a disinterested sales person chased out of the store with his quote that doubled from the day before. We have been Verizon customers for over 20 years and we are now looking to change our cell service. Good-bye Verizon! read more

I went to this verizon to get anew line. The person who helped me was Abdolah, such a nice guy!! He was super professional, knowledgeable, and he answered all of my questions. I genuinely thank him for his help. He deserve 10 stars instead of 5. read more

Needed a new iPhone 11 phone yesterday to replace an old one on my plan. Was told that I could order via the Mobile App and get the phone shipped in a few days or if I didn't mind waiting I could purchase and take home same day. Since I prefered getting the phone same day I waited and did not have to wait too long maybe 20-30 minutes. I was helped right away by a very good customer focused Verizon team member i think was Javier who put me quickly on the waiting list and Lucky was the Verizon team member that was terrific in making sure I purchased the right model. He found the cover and everything I requested quickly and easily. I wanted to take my phone home and move data over later and he properly informed me how to do that without having to reset my phone again, which was terrific. The new iPhone 11 works great! I was helped quickly and was finished w my purchase in just a few minutes. Would recommend this location if you need help w Verizon phones. read more

I had to get a new phone as my Samsung S3 was dying. Gary helped me out and it was excellent! Very professional, communicative and really help me understand all my options. I felt like he was working hard to get me the best option and I would HIGHLY recommend people go to this store and Gary, made life wonderful! read more

If there was an option for -5 stars I would have gone with that! This Verizon is by far the worst when it comes to customer service. I came in on a non busy day, because my phone was having issues, it would turn off by itself and the screen was intermittently working. I was greeted by a employee, and signed in, so far so good... as I waited to be helped, I noticed at least 3 employees just hanging around, one of them on their cell phone, maybe they were on break but I doubt it, they were out on the floor. I waited 35 minutes before anyone even helped me. When I told the associate what was going on with my phone he gave me the " oh did you try taking out the battery " WHAT are you kidding me, I didn't know if he was being serious, he was..... I then go an tell him, I did, I also ran a malware and virus scan, I did a soft reset, I went through the Verizon app and did a phone health status check as well. He then looks at me and does the exact same scan I had just told him I did, and then tells me " well you can pay off this phone, and buy another one!" are you kidding me! I waited an hour only to be told to buy a new phone, I obviously know that's an option but I don't have $800 lying around, he was rude, and obnoxious and just wanted a sale, never going back to ther again! read more

I have been a loyal customer of Version since 2011 two phones my son and I, now for the past almost 2 years we are out of contact. My son damaged his phone and he is waiting to get the google phone. So I called version and suspended his phone 3 times they kept charging us even they know we suspended it and his phone is not running. I called them and spent almost 2 hours they said they will suspend it unlimited. They sent me an email two weeks after that telling me they starting may 27 they will stat charging if he is not getting a new phone Enough harasment I went to Spring and got one line only. I have had a lot Verizon stock I will sell it ASAP they still daytime. Regards, Corry read more

I purchased an unlocked Nexus 6 at Best Buy because I had a gift card, which covered part of the cost. I called Verizon Wireless customer service via 611 on my cell phone. I asked them if I could go to a corporate store and pick up a nano SIM card for free to use on my new phone. The rep stated yes that I could do that, and that there would be no charge. So I went to the Irvine Marketplace location at 13280 Jamboree Rd Irvine, CA 92602. It was hard to tell if these guys were helping anyone or not. They basically looked like they were standing around talking to each other holding their tablets. Finally one of them asks if I needed help. I told the rep that I needed a new nano SIM card, because I purchased a new phone. The rep said that the store doesn't just give out SIM cards. That I had to have the phone activated there because the SIM is part of their inventory. Yeah sorry dude, you are trying to get credit for activating a new phone. Ain't gonna happen. I have a grandfathered unlimited data plan, and I haven't had a rep touch my account in years so they won't "accidentally" take my unlimited data plan off. I called 611 again, and spoke to another VZW rep. She said that the store should have just given me the SIM. The rep said that she would just send me a SIM card for free. So now I have to wait, maybe a week to get a nano SIM card because this store was being douchey. I use to come in to this store often when I would get subsidy upgrades, and they had great service, but now they seem super LAME!! Basically their attitude was like screw you because I didn't buy the phone from their store. read more

Recently I went into this Verizon store to ask some questions. The most delightful employee assisted me. His name is Obi Mojaddidi. He was so extremely friendly and courteous. I appreciated how helpful and knowledgeable he was. He didn't rush me and tried to answer all of my questions, I didn't know it but he was a mgr. I appreciated the time he spent with me even more. He made the store so customer friendly. read more

At this time, I cannot possibly give this Verizon location a worse review. We have a phone warranty and we were specifically told by the sales rep that our phone (that had a warped, swollen battery) would be replaced FREE of charge under our warranty. I confirmed repeatedly with the sales rep who confirmed repeatedly. The paperwork we received when we left the store said $0 due and NOTHING about inspection of the phone after the fact to confirm that replacement was covered. Of course, we were charged $350 and after 2 visits to the store and nightmare issues with Juan, the store manager, we still have not had the charge reversed. Juan should hold his sales rep accountable but refuses to do so. He promised repeatedly to help us but nothing after 4 weeks. Please go to a different store for a phone. I rarely leave reviews but this was warranted. If Juan actually does what he said he would do, I'd gladly delete this post. read more

Last week was in the store, was amazed with the service, until received the replacement phone that doesn't work. When I came back to transfer the information back to the old phone, got absolutely horrible experience. The girl was rude and you can feel she doesn't care and just want you out of there. Too bad they are not consistent with the service level. read more

Horrible. All of the men who work there are extremely rude and do not listen to what you want or try to help you in any way. I went in to buy the iPhone 6 and was there for two hours. Had to call customer service on the phone because the employees were being so rude. Never going there again!!!!! read more

Bad service. Took an unlocked iPhone 6 in the get activated and they said they couldn't activate it saying it was a "phone problem". Really? They left in the SIM card we needed and we called Verizon Customer service. Activated no problem. Waste of time and they're only interested in making the sale and not help existing customers. read more

We went in there last Saturday and Wes helped us out...super helpful and kind with my aunt, my grandmother and I. Everything was handled efficiently and we were out of there in no time. It's refreshing to be around people who are knowledgeable in their field and courteous at the same time. Thanks Wes. read more

As others have stated this store is horrible. The incompetence of the person "trying" to help me was beyond frustrating! I went to buy and new google pixel which should have been a fun and exciting process. However the sheer agony of watching the sale rep fumble at every stage of the process was too much! At one point I said just STOP what you are doing and give me my old phone back. They tried charging me $30 restocking fee because they took it out of the box and tried activating the phone. I will NOT walk back into that store! read more

The phone upgrading process was fine. I ended up having to wait because they didn't have the phone I wanted in stock but overall, that experience in itself was not bad. However, I was told upon purchase to text my salesperson (Obi) when I received my statement and that he would be able to remove the activation fee. Well, he responded to the first text; that he would take care of it when he got into work the next day. I checked my statement a few days later. Still nothing. So I send him another text. No reply. A week later, one more. Still no reply. Unfortunately Verizon has taken my automatic payment at this time. So over it. read more

Worst customer service ever. Wes is a total tool! He was trying to sell me accessories in a bundle. I told him if I bought the accessories seperately it would be cheaper. when I called him on it he became totally unhelpful. read more

I went in today to get help setting up my new phone. To say I am tech challenged is being kind. I was immediately approached by Tibby, one of the customer service reps. This man is nothing short of amazing. He set up my phone, expertly transferred all the settings, contacts and data, wiped my old phone clean for a trade in -- all while working on another customer's phone and telling me about all the deals they currently had running in the store. He was professional and knowledgeable, but also kept me entertained with his humorous quips and stories. He was helpful beyond belief. I am so thankful there was someone there to help me so quickly, and someone who didn't roll his or her eyes when I asked stupid questions (and I asked plenty of those!). If you happen to need a new phone or want to switch service, you will be well taken care of by Tibby. read more

I have been a Verizon customer for 22 years and I have never had a good experience with the Verizon stores, until last week. My experience with the Irvine Marketplace Verizon was FANTASTIC! We were greeted by several customers service individuals, with no wait time - pretty amazing for 7PM in the evening. My mother and I had a wonderful experience with the salesperson/technician Gabe. He answered all of our questions and handled all of our concerns on the spot. My mother walked away with a smart phone and confidence, knowing that Verizon offers free classes on phone usage daily. I would love to have this Verizon store give lessons to the stores in my area. Thank you Gabe and Luis for a wonderful experience. read more

Going here to upgrade my phone, had a lady help me, i knew what model I wanted, she got the phone from the back, came out with a bag with the phone and my receipt in it amd said your all set, I asked dont you turn it on, make sure service is switched before I leave, she said no need to its all done in the computer, reluctantly walked out to my car, turned the phone on, and error screen says call Verizon for help, well the phone is lock on this screen, cant call, go back in the store very upset, I run into Jason at the door tell him my story and my frustration, Instead of making me wait he jumped on my problem, He found the previous lady did not switch my sim card numbers over correctly. He also spent over a hour helping get the stuff from my old phone with a very broken screen over to my new phone, I was deeply let down by the first female employee there but Jason made it right, I hope someone at corporate sees this and rewards him according. And thank you Jason for getting my phone working and my info switched over! read more

Slooooow store. They need their reps trained better. I went to the store at the spectrum and they let me know I can trade in my current phone for $100, but at the time I still wanted to back up some stuff so waited. When I mentioned it to the sales rep he had no idea what I was talking about then when he input the information for my phone he told me it would be $35. I explained to him what the other store said. Finally, I looked over his shoulder to realize he still had the box marked that says it is from a different carrier. Had I not known already what I was supposed to get for it I would not even know he was jipping me 70 bucks. Upon that, I also decided to go with AppleCare and not total mobile protection. When I get home and get my email receipt he signed me up for total mobile protection and AppleCare. So now I have spent more time on the phone this morning getting that corrected with Verizon. Sometimes I wonder if they get paid extra for signing you up for their warranty plan because this is not the first time that a store has signed me up for it when I clearly said no. read more

We went to Verizon and had the pleasure of meeting Alex. He was professional, courteous and really helped my mom and I out a lot as we were switching our service over from Sprint. He even called Sprint on my behalf to find out the conditions of my termination of their contract. He answered every question we had about our new phones and spent a long time with us making sure that everything was correct and that we understood our devices ( we also bought an IPAD and two gizmo watches) .I would highly recommend Alex to anyone looking for a great and knowledgable salesman. Thank you again Alex! read more

I had a HORRIBLE experience with Verizon Online when we were trying to switch from Sprint to them. They had no idea what they were talking about and were going to make it so much more difficult for my family and I to get phones. LONG story short, we went into this Verizon store and worked with Tiffany - she was amazing! She worked with us to return our phones that we had bought online so that it wouldn't take as long to set up our phones and she applied all the discounts we had previously gotten. There was also an issue with their system and returning the phones, but we overheard her saying to her manager that since we had already had a bad experience, she really didn't want to make us also ship the phones back, so they were able to take care of that for us as well! THEN after everything was done and the store was closing/closed, of course we still had a few questions, but she was so patient with us and answered everything! She even gave us her number so we can call her directly if we have any issues. I thought I was going to HATE Verizon after our first experience, but now I think we're going to like it (along with our new BFF Tiffany!) read more

I have been a loyal customer of Verizon for 18+ years, and this was the worst experience I've had thus far. We went in to upgrade our cellphone. And the representative by the name of Gary said that we would get a Bluetooth speaker and phone case "included" in the price. Well, he was super sneaky with his words and we ended being charged almost $900 for an iPhone 7, phone cover, screen protector and a speaker (which we never wanted), and it would all be added to our phone bill over 24 months. Gary sounds like a salesman who should work at a car dealership, trying to throw in all these trinkets and making it sound like we're getting a good deal, when in fact, we're paying for everything full price. I wish he would've been upfront rather than lie to us about what we were buying. I was extremely frustrated. read more

I have never received good service from this store, there were five workers just standing around doing nothing and they had me wait to be helped. Not only did I have to wait but other people were walking on and being helped right when they walked in. They forgot that I was there which doesn't make sense because they check you in. So I finally asked to be helped and the worker helping doesn't check with me on the accessory I'm there to buy he just hears one word and rushes to the back and I'm left standing there not knowing if he's getting the right thing. So over this store not going back. read more

The rep who helped us was friendly, just not honest about what your paying for. In only coming in with for a phone, the rep told us if we choose the DPP payment plan we would get the tone pro headset and a phone case that is under 40 dollars for free as part of the monthly deal. Which was NOT true!!!! When my monthly bill came I found out that I was CHARGED for both items. Had to then spend more time waiting at the Verizon store to try to get refund. The store manager would not honor what his rep told us. I would not recommend the #Verizon store off Jamboree in Tustin read more

I was a little nervous when I saw the 3 stars, but my wife and I had a really good experience here. Walked in around 8pm and was immediately greeted by Jeremy Z. He was super friendly and helpful, and provided us with a lot of info without the high pressure sales. We upgraded our phones and he ended up staying past closing time (9pm) to help put the screen protectors and cases on our phones, etc. Even though we stayed past closing, he was still upbeat and smiling still as we left. Overall, we had a great and relatively pain- free experience. Thanks for the great service Jeremy! read more

Don't buy the Verizon tablet. We bought 2 and they both suck. Each one has different different problems that make them unusable. They weren't very helpful when we took them in. They cleared the problem in the store and then said nothing was wrong. We basically have to do a complete reset of the tablet every week. The guy who helped basically said we were idiots and told us to go away. read more

Had a great experience here this evening here. Breia was helpful, informative and knowledgeable. She rocks!

I walked in on my day off in some sweat pants Nike sandals and a zip up hoodie. I guess I wasn't dressed to par because several of the employees simply looked at me up and down frowned and turned away. After a minute passes still no greeting some employee got the attention of another and then told me someone would be with me in a second. The employees attention who he caught to assist me looked back over his shoulder looked me up and down and turned back around to finish his conversation . Then as he reluctantly grabs the tablet and walks over to me I can tell by the look on his face he didn't want to be there . After asking me what brought me in today instead hearing my complete reasons I was there he cut me off right after I said pay the bill and pointed at the kiosk and said I could further assist myself there so I didn't have to wait. Neglecting the fact that I didn't finish my sentence and also wanted to talk about upgrading my data plan. Instead I just closed my mouth smiled told him thanks you and just paid my bill. Sorry to be so unpleasant guys read more

My wife and I went in for new phone and switch from AT&T to Verizon. Tibius is the one helping us, he did a great job on explain the plan, very easy to understand and clear. We end up with 3 new cellphones with Edge Plan and 1 home phone line. We had a good experience there. Highly recommend the customer service here. read more

I went in last Tues (9/1/15) to upgrade my phone. We were in a hurry and told them so. Tiffany helped us out and we were out the door in 23 minutes. We knew exactly what phone we wanted, but she did everything else. Ask for her. Tiffany! read more

Although there are some Verizon stores near my home, it is worth the 20 minute drive to this Verizon store. The employees here seem much more professional and have more expertise than the other Verizon stores I've been to. A special shout out to Gabriel, who helped my elderly parents with their phone awhile back even though they weren't serviced by Verizon. Well, at least not then, they have since purchased a new phone and tablet that are serviced by Verizon! read more

Do not go to this store if you value competence, honesty, and your wallet. My friend just called me from this Verizon store. I am a computer engineer (Ohio State '77) and have been helping her with networking issues in her home and a non-functional Note 4 (simple issues; it turns out that Cox Cable wired her add on room upstairs backward, the main source of the problem). Her network is now working great after rewiring, a modem change, and a router change, but her Note 4 is still dropping calls constantly. Her husband's Note 4 and my Samsung Galaxy S4 work perfectly everywhere in her home. It is pretty clear at this point that there is a hardware problem with her Note 4, probably a loose antenna. The Verizon salespeople at this store do not know what they are doing. They have dismissed a hardware problem and want to charge her a fee to work on the phone. This seems rather odd because her phone is only 8 months old and she purchased a protection plan. In addition, they have told her it was the lollipop upgrade that caused her problem and that they have to wipe her phone clean because of third party software. Huh? DO NOT GO TO SALES PEOPLE FOR TECH SUPPORT. Because of Verizon's "help" and 8 months of their intransigence at this store, I have advised my friend to change carriers. Even my carrier, T-Mobile, isn't this bad and I have had my issues with them over the 13 years I have been with them. Buyer beware. read more

If I could give them minus stars I would. I went into the store to activate a new phone I purchased and transfer data between phones and the guy recommended that I go home to do it because their wireless was bad. I asked for help with the Smart Switch app to transfer my info and at first he said I didnt need it, then proceeded to search through my phone looking for it randomly, then asked for help from another associate. when I asked for help he told me to "sit over there" and pointed to the couches to do it on my own. My original phone was getting low on charge so I asked for a cord to plug it in while I did all the work myself but he said they didnt have one, so I plugged it in at the desk. I asked for assistance from him and another girl and they both turned their backs on me and started checking their phones. He then came back to the desk for what I thought might be to help me because I was having problems with the amount of data to transfer, but it was to direct me to go to the couch to do the transfer on my own again and walked away. While I was there transfer for 20 minutes I asked for help from 2 associates and was declined 6 times and watched them gather by the from door or by a desk to play on their phones and show each other things they were doing online. They gave no reason to stay a customer and provided no value. Glad I'm not under a contract and am starting to look for another provider based on them. read more