I cannot explain the amount of anger I am feeling as a result of my experience at this branch. The rep sold me a device (jet pack) and did not explain any of the terms or conditions. I was told another line would not be added to my account and that I could cancel at any time. Again, that only my data would be used, and that I could simply, just not use the device. Billing charges immediately increased and then when I tried to cancel the rep informed me that there was an early termination fee of $175. Unbelievable....I will be moving my entire account. This sales rep was unapologetic, smug, and sarcastic. I have been a Verizon customer with 4 lines for 15 years and when asked if it was worth loosing the revenue over a one time charge she responded with another snide comment. Words will not express the amount of extreme disappoint I feel in the cell phone provider I have had for over a decade. Be careful of adding services to your account at this location as I was steered and ultimately delivered a product by bait and switch tactics. read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

Maybe it's just me, but I feel as if it's time for all the wireless options to go bankrupt so that they can all start over. Get new employees, build the IT systems so they actually work, etc... After wasting 20 hours of my life, and 7 times contacting ATT to take my ex-wife's name off communications to me, and getting "I promise I have fixed this issue," every single time I decided to take my business elsewhere. Well, Verizon is just as bad. Maybe even worse since they can't even get a fresh account set up correctly. I can send texts, but not receive and I only learned this several days later and missed important texts. After spending hours upon hours trying to chat, calling the phone number only to have it read me a message that I need to call the exact number I just called, I went into the store. This is where it got really ugly. As I'm sitting waiting for my turn and employee starts telling off a customer that she's wasting everyone's time, that she could have done this all online and that he's had enough of her negative attitude... Seeing as how I spent so many hours with the terrible Level I support of both ATT and Verizon, this made this employees abusive behavior that much worse. Imagine having all these issues with online support and then to get berated by an employee speaking so loudly that half the store heard him. Honestly, I am just here waiting for a recession, for layoffs so that businesses can trim their worst 5-10% of employees because there are a lot of people getting paid who don't deserve jobs. read more

Came in to purchase a gift card and it took forever. For a friend's birthday I needed to buy a gift card, thought it would be a 5 min transaction. It was definitely NOT! Walked in had to first wait for an associate, they had to check me in. Once I'm checked in, I have to wait in a long line of other customers who need lengthy help with their phone, my simple transaction still had to wait. Ready difficult system they have with servicing customers. read more

Ok Verizon...so close, yet so far from good. My phone hasn't worked right for several months, but since it had been over a year since I purchased it I assumed I'd have to wait out my contract. After weeks of my phone getting worse and worse (and purchasing a new battery) I decided to check with Verizon about my actual options. I walked in and someone immediately greeted me and informed me that I was next in line. About five minutes later someone was helping me. He asked me a few questions and informed me that Verizon could send me a new phone at no charge. What!?! I never thought that was even possible! Yay! What made it even better is he said it would arrive in 1-2 days. I was so excited. I went home to wait. About an hour later I received a tracking update that said it was scheduled to arrive the following day by 8pm. Yay, again. The phone was in my hand by the next afternoon. Super excited to switch my stuff over I researched the best way to do it and found Verizon cloud. But when I looked at the app it seemed as though I would need both phones linked to my account before I could switch or so I thought. Not realizing there was a way around this I brought both phones a to Verizon. This time when I walked in there was no one to greet me, but it was kinda late (about an hour or so until close) so I just waited near the door for someone to become available. A female manager finished up with her customer and came over to check me in. Here's where I think the problem starts.... I explain in detail to her about what I am trying to do, and she agrees that Verizon cloud is great and lets me know I'm in the queue. I waited about 15 minutes and then someone approaches. He takes both of my phones and immediately removes SD and SIM card from old phone and places in the new phone. At this point I try to interject that I want to make sure all of the stuff from the old phone go to the new phone and ask if I need to do something before he removes the cards. He doesn't really look up just shakes his head and continues on. I'm not an idiot, but I'm also not a tech person so I trust that he knows what he is doing. He tells me that it will take several hours to backup so I should go home so that it can do it over wifi. And off I go, after several hours later....I finally feel asleep and woke up to those sweet words "backup complete" yay... or not. Upon examination of my phone I notice none of the messages transferred over and only a portion of the photos. What the hell? So on my own accord I moved the cards back to the original phone and I'm currently in the long process of backing up again. I feel like either they didn't understand what I was really asking or they don't care. It's just annoying. Customer service is about listening to ensure you really understand what the customer is asking. I know these guys deal with difficult and unhappy people all day, but I was none of those things. I deserve to be given quality service. So after several hours of moving all of my photos to my computer I am finally close to be done. UGH read more

Just came in and had multiple people remember me and was reminded the staff at this store is great and I have forgot to add my review. Here it goes..... Had a few things in the past that made me think negative about the store but am very happy I gave a second chance because they all went above and beyond to help me. Even helped my mom learn how to work her first apple product ever! Helped back up a historic phone for her. Then when the customer service on a third occasion was so great! I finally decided to switch to Verizon they helped me again and gave me the heads up on when to do it and how to get the most value. I did it I switched from a provider who's service didn't even work at home for years and was more expensive. To Verizon I actually do have a better phone got one then got $800 + off the second phone. For less than I was spending for a service provider that sucked. Dianne is the best will add the other ppls names when I find the card because they were great to. read more

The absolute worst customer service I have ever had. My phone stopped working for no apparent reason. I was sent to 3 stores. The SIM card was replaced but the phone still didn't work. I was then referred to tech support. This took four separate calls, each time being placed on hold for up to an hour each time. While they couldn't solve the problem they wasted most of the dialog time trying to upsell me on additional services. On the second day tech support forgot to return the scheduled appointment call. I was forced to recall them. Eventually after being on hold for an hour I got to speak to an actual person. While transferring the call they disconnected me. I would recommend that if the problem cannot be solved in their store avoid wasting your time with tech support. You will save time by just replacing the phone. read more

Key word: SLOWWW. I don't know if they're short staffed or something but waiting to be helped doesn't need to take 45min to an HOUR long. Given, I walked in, so A LITTLE understandable, sure. Too busy? BULL. I even came back the next day and gave them another chance, made an APPOINTMENT beforehand to secure a spot with a rep and I STILL WAITED 45min; no one came out. The rep probably went to LUNCH, DURING MY APPOINTMENT. I walked out frustrated. DON'T COME HERE. Unless you're cool with waiting 2 hours before being talked to. 1 star for decent customer service but that's standard anyway. Felt like I was at the friggin DMV. read more

These are the rudest people i have ever encountered. Please do not go to this Verizon. They did not know what they were doing and never answered my question and treated me like dirt. They wanted to hurry to their next customer. Avoid this store! read more

Seems like they won't help you if they can't sell you something..... went in to try and upgrade..... but I guess he wasn't in the mood or something ... read more

I had a very pleasant experience at this Verizon store! I came in to get new service and a new phone - I was immediately greeted by a young man named Israel. I explained to him what I wanted and he quickly began to walk me through the steps. He got my number transferred and my new phone set up within 5 minutes from entering the store. I walked out extremely pleased with how fast and efficient the whole process was! read more

Try calling this store and getting anyone on the phone. It's impossible and then If you do. Good luck getting answers.

Eddie is amazing! We were able to purchase all of my family's iPhones with a great trade in value as well as an upgraded plan with a better deal! There was a wait when we arrived so it took awhile to get assisted so I would suggest coming on the weekday or making appointments if possible! read more

Kina, Michael, and staff are amazing. Kina provided the best customer service .She truly cares about her customers and went the extra mile to make sure I left satisfied. Michael was very helpful organized and professional. Thanks guys for everything! I highly recommend read more

This place was so busy when we walked in that we ended up waiting an hour and a half before we got helped. Besides the waiting, though....the staff was very friendly and helped with any questions we had. They might want to staff a little better, but in all, my Verizon experience was ok. read more

I'm in college and strongly advocate for the working class--so my patience for public workers is extremely forgiving. I've NEVER made a review in my entire life until now but this store was so bad, I don't know a more deserving reaction: My relative and I bought two new iPhones from this location and were helped by a woman named Amanda. I thought it was odd how she kept plus selling us accessories and even offered to put on our screen protectors but did next to nothing in terms of making sure our phones were set up until my relative explicitly asked her to. Moreover, instructed me that to trade my phone in, my new one would work, once I factory reset my old one making no warning of how the process went. Then she sent us on our way after pushing the box-ends of chargers onto us under the guise it was necessary for our new phones which it wasn't, as the third employee we were to speak to would reveal to us. i realize now, she was more concerned about the commission she'd receive on the accessories, than making sure our phones were working before we exited the building. Low and behold, my relative's phone was not working, and defective (audio issues which is apparently a pattern in the new iPhones according to the man who would help her) so she went back a second time to get it replaced, only to find out, that the two people who helped her next, an Eddie AND a Josh, did not activate that SIM card or even explain to her how she could possibly activate at home on her own. They just handed her another non functioning $500 phone! So she goes a third time, this time, to activate her phone so she could receive calls and text messages or LTE, and finally her phone begins to work. Today, I begin setting up my phone, only to find out that my SIM card was not activated either!! Rather than going in a FOURTH time, we call a Verizon Customer Service number and a very kind man was able to remotely activate my phone in under 10 minutes from what sounded like the Philippines, and was shocked the first worker suggested factory resetting a phone without going through backing up my old iPhone and the two gentleman (+ the lady) for not checking to see if our phones were working especially after the second visit. Honestly the only reason I didn't come into the store and seek reparations, is because of how kind, competent and truly helpful the CS worker was. I've never had three different people fail to do what I would assume is a pretty large part of being a phone company's tech consultant/employee, which is making sure every customers phone is functioning and actually activated--at least a diagnostics test?? Or to offer to pair your new iPhones--before they walk out the door. Or anything?? Besides trying to sell us a bunch of useless nonsense if my phone can't even make a PHONE call and reciting data plans I can read myself on your website. I think this location has The idea, everyone who walks through their door keeps up to date on how every new iPhone is supposed to be set up and activated. She asked us "do you know how?" But how does someone know what they don't know?? YOU are the expert And I think you know that most people will not know how to activate their own phone, but were hoping they just figure it out on their own (which we did but it was unprofessional that we even had to). And in the past, at least at other locations, we've never had to activate our own SIM card. Not even when we were rocking Sprint or T-Mobile. Instead, we were hustled accessories we didn't need, shelled a discount we weren't given and had to return to inquire about to fix, then had to fix three non functioning phones, after speaking to THREE different employees. Coupled this with the fact that they were watching sports and hanging out, one guy in the corner peeking through the hall as if to check if the coast was clear of new customers before he strolled out--if this was a Five and Below and it was a $3 pair of headphones, I wouldn't care, but these phones are almost half a grand not including what you pay monthly, and it's messed up these people are just playing with your EXPENSIVE commitment to their company. I understand customer service is tiring and I've made short cuts at a fast food gig here or there, but that was coffee and sandwiches--for the price people pay for phones and service, and how important phones are to getting around anywhere these days-- that sort of self-indulgent attitude should be left at the door. It's like a car mechanic who's too lazy to check inside your car, but is jumping out their seat to sell you a steering wheel cover. Frustrating. Wasted so much time. DO NOT GO HERE. read more

Came in for iPhone 11 screen protector lady at counter checked me in but couldn't help me. She does "business accounts" and could not check or get me a simple iPhone screen protector. read more

Thanks to Trevor I got my new iPhone 11pro. Within 20 minutes I was in and out of the store. He helped with everything. Very knowledgeable man. read more

I have been a Customer of Verizon 10 + years. I paid their high prices for the good customer service. In the last year and a half their has been a drastic decline. The Store Manager and the employees have really gone down hill. There is NO follow through. When they say they will take care of something it does not happen. When they are to her back to you, they never do! For this reason and the cost and I flexibility of Verizon I ported my phone to t mobile: NYE experience was so refreshing and easy. Not like Verizon where everything takes hours to get done, if done at all! Coat was much less and so far, the service is equal. I recommend making the switch. It's time for Verizon to make some changes to earn our business read more

We had the pleasure of working with Christol. She was very friendly smart, profession and most of all helpful. She worked with us to make sure we had the right plans, accessories, and most of we got the best deals. Christol was able to answer all of our questions and willing to help us over the phone with the issues that we had. She was very patient with us and our children; especially since we had a 2 year old running around. I will continue my service here and with Christol. She was forward with everything and didn't seek to rip us off, as that had happened with another Verizon store. read more

After a year and a half my Galaxy S5 was nearing the end. More and more often when I turned on the power button, the Galaxy S5 was a black screen. When I was walking the trails up in Seven Hills, it was acting up big time. When I got to my car, I cruised downhill to the Verizon company-owned store in the Lowe's Shopping Center. This is one of the two Verizon-owned stores in Henderson. My visits to this location go back to September of 2005 when it was a smaller shop at the Northeast corner of Eastern at Horizon Ridge. This was before the popularity of smartphones when the hot thing were cell phones with color graphics and cameras. Back then phones were much simpler and I wouldn't be going there to see what could be done about a smart phone that was turning into a book weight. Today smartphones and technology are so advanced that as soon as I stepped into the Verizon shop, Verizon sent a text asking me to complete a survey on this visit. Starting off this visit there were three employees standing around at the counter to the left. I gave them my phone number that was used to initiate the Verizon solutions specialist meeting with me. In a few minutes a disinterested Solutions specialist met with me. I told her the phone's problem. Her attitude was that you didn't buy the Verizon phone insurance and are out of luck. The best that she could do was refer me to Wireless Outlet at Eastern and Windmill where I could pick up a third party refurbished phone. I could bring it here and Verizon could port it to their service at zero cost. The service that I received here was a 360 degree difference from the Sunset Road (by Sunset Station) Verizon-owned store. When I visited the Sunset Road location a few days later, Solutions Specialist Misty McCoy gave me the outstanding customer service that is missing at this location. Misty executed a diagnostic call to Verizon to see if there was a problem with the Galaxy S5 hardware and software. Most of all Misty McCoy brought to my attention a Verizon program that the disinterest Solutions Specialist at this location failed to mention. This is a program called The Verizon Your Covered Plan. It prevents the situation where the Verizon customer is out of luck when their device suddenly deteriorates. It does this by providing the customer with a refurbished phone that will be next day delivered in exchange for $150. This gives me more confidence than a third party shop or a repair shop attempting to fix it. At the time I write this on an outdated Galaxy S3 that is so testing my patience when it is incessantly freezing as I write this review; the Verizon Your Covered program seems to be the way to go. My main beef with this company-owned Verizon store is not something they did. It is something that they did not do. By not telling me about the Your Covered Program they put me at risk of getting a broken phone from a third party shop or wasting good money on a repair that could be throwing money away. The solution specialists need to be trained on the programs that Verizon offers and to take some interest in the customer's smartphone problem. read more

I was completely scammed by this store. Be extremely weary of the package/bundle deals that they try to talk you into. It will be 3-4 times more than you agree to!!!!! Also, document who you work with and/or record your conversations. Verizon needs to get involved with the operations of this location. read more

Trying to bring back ANOTHER broken cable and salesperson so didn't care at all I just bought it a month ago. These are intentionally made like crap to break within a month, I'm convinced. Better to bypass these rude sales people and buy It online if you have to! read more

Verizon - The whole piece fell right out! - Mobile Phones Near Me - Las Vegas, Nevada

My Wife and I have been Verizon customers for over 10 years. Purchasing new phones every couple of years. We recently went to the Verizon Store on 9985 S Eastern and purchased a new iPhone 12. First thing the Agent said was "oh you already have an account, nothing for me I guess! I didn't get it right away. But after he said, it's this much, swipe your card over here, here your phone, can I help the nest person? We said wait a minute we want help down loading her old phone. He said "We are way too busy for that, you need to figure it out!" Never ever go to that store, EVER! The Customer Service from Verizon at this point is terrible!!! read more

This is not pertaining to this location, but to Verizon overall. We live in southern NV right below the black mountains (in Sun City Anthem). We are retired and on a fixed income, and got sick and tired of paying the high prices that Cox cable commands (they don't care about retirees). So we changed our internet services over to Verizon wireless to be able to get the Directv streaming services at $65 per month. Our house is literally below the Verizon tower on the hill above us ( we can see it from our house) and we have the worst service ever! My husband has spent hours on the phone with Verizon and they have admitted that this area is due for a tower upgrade, but also say it's not a high priority and they don't know when it will be done. By the way, when we changed services, we also got Verizon cell phones and sorry we did. When we use our cell phones for internet, our streaming service stops working. Also, on severe windy days, it's almost impossible to watch tv, much less use our cell phones. Terrible terrible service! As usual, Verizon is just another company that cares more about the all mighty dollar than providing quality service to its customers. read more

My phone's touch screen started having serious issues so I went in and talked to a rep. He was helpful, told me they would get the replacement shipped out and to bring it in and they'd swap it out no problem. This experience is why this isn't a 1 star review. Got the phone 2 days later, went in today. Older gentleman asked what I needed when I walked in. Told him the situation, gave him the old phone and the new one. He tried downloading all my data onto the new phone through the cloud. I let him know my phone isn't set up with the cloud, he'll need to use the machine. He was annoyed like I was inconveniencing him. He hooks up the phones and starts the process. Tells me it'll take 60 seconds. Takes around 15 minutes. Tells me it's good to go, hands me my old phone and has me put in my password and reset it. This is my mistake; I trusted he had done his job correctly. I reset the old phone and he hands me my new one. All that made the transfer was my contacts. Had close to 1,000 pictures (which he acknowledged at the start of the transfer) and only 100 made it over. He advised they'll show up later. I know this to be false and call him on it. He went into menus, goes to iCloud, hits "Backup." The loading bar starts up. He looked at me and said "they're still downloading." I told him "they're not downloading, you're backing up the phone. There isn't anything in the Cloud to download." We have an awkward stare. He says "I'm not a whiz, but I use the cloud. You really should too." Like this is my fault, but he doesn't want to admit there's a problem. So I guess I'm just shit out of luck on pictures from the last 2 years. He then tries to put on my screen protector and butchers it. Can't get it on, takes forever. He finally deems his latest attempt successful. It's not centered and has bubbles and debris underneath. He hands it to me like it's acceptable. Doesn't give me a receipt for the screen protector (paid $22 for it). This whole process has taken around 45 minutes. My lunch is over and I have to leave to go back to work. I try and call the store number when I arrive at work as the screen protector has already completely fallen off. I go through the phone prompt three times, but I keep getting corporate. They tell me they can't transfer me to the store. This sort of customer experience is not acceptable. I do NOT appreciate being lied to. He knew my photos were gone and something had gone wrong, but instead of being honest decided to lie to my face. His nerves after I called him out caused him to screw up putting on my screen protector and instead of JUST GETTING A NEW ONE OR ASKING FOR HELP he tried to pass that off as acceptable too. I will be coming back in to get the screen protector replaced, and if I am given any issues for not having a receipt will be filing a complaint with the BBB. I cannot believe it's so difficult to get a basic thing like this handled properly, and it is baffling that it is so extremely difficult to call a PHONE STORE. Once that is handled, I'll be trying to recover my data from iTunes. Hopefully it backed up the data lost since I can't trust my store to transfer the data. The worst part of all of this is my wife had the SAME thing happen to her phone. She's with AT&T. We went in, they replaced it with a phone in the store, and were able to transfer all her data and contacts. Gave her a new screen protector and everything. The experiences were polar opposites, and has me wondering what the hell I'm doing with Verizon at this point. read more

I've never been a fan of this store but the last straw is that several phones on accounts I manage got text messages from a verizonwireless.com e-mail address, spamming us about Black Friday specials. The name on the e-mail address is Sandra McCullough, apparently the general manager of this store. It's just obnoxious and honestly I feel a bit embarrassed that the GM of all people feels the need to spam customers to make sales. While I'm at it, I'll Cliffs Notes my other negative interactions at this store (unfortunately many, as I manage wireless/data plans for my company's nearby offices): * Surly, pushy staff that seem to hate their jobs and don't want to help the customers * Store refuses to give out or even sell new SIM cards - staff insist on physically activating every new SIM in store, which is a HUGE pain when you're managing dozens of lines and also have people from international offices come in who just want to swap SIMs, etc. (Tip: buy SIMs from an authorized 3rd party reseller - each SIM will cost $10, but then you don't have to bring in a phone to activate it every single time.) * Staff make customers wait in line even for online order pickups! I placed an online order and got an e-mail stating it's ready for pickup, but when I got there, staff made me join the general queue anyway! I didn't have time to wait, so I had to make an appointment for the next day - just to pick up an order! * Store charges $20 "activation fee" for phones purchased there for an existing Verizon line - even if literally all they do is hand the brand new phone in a box to you. (Tip: Buy from a 3rd party, then there is no $20 fee - apparently Verizon doesn't want its stores to be competitive.) Looking back on my customer experiences here, I find myself wondering why I put up with this. Definitely thinking about moving my company's business elsewhere. read more

Horrible customer service! I have hade Verison Wirelss for over 7 years now, and have over 5 lines on my account. All I wanted to do is upgrade my I phone, so I called customer service for pricing and specials, asked if the prices were good in store, because I didmt want to deal with the transferring of phones by my self. They said yes. Went to the store , the sales man said I could only get $50 towards my phone and had to use $50 towards accessories! That is a LIE! I could use the $100 towards anything I want, pay my bill, purchase a new phone or so on. He was so rude, demanding that Verison Wireless lied to me and that each store had the right to "make " there own rules. The manager said that he had never heard of this rule and that the $ 100 could be used however I want I will not visit this location again. read more

Horrible location! Employees are not knowledgeable about their products. Their focus is on finding reasons not to help you versus getting you what you truly need. read more

The store gets .5 star - A store rep gave false information to an Verizion Phone Rep who called into this location to confirmed what was in stock, type of electric, and a current iPad deal with a purchase of an iPhone. - No MANAGER came to diffuse a situation after an encounter with a loud verbally hostile employee. Just because "Thank you" was used, it boils down to attitude and delivery. Spare me the sugarcoat to your attitude and belittling demeanor. - I requested for the District Manager's contact information yet the best they could do, was have me write my information down on a business card which would be submitted to the district manager after he returns from Maternity leave- very professional. If I could reward a negative star, CHRISTOL is surely deserving of it. - Rude, loud, and very talented at belittling customers, instead of getting to her point. - Disrespectful to her own customers by disrupting her own sales to intrude into mines. - Sugar coats the attitude with kosher wording. - Disrespectful to her own coworkers. Instead of helping them, she just takes over the conversation. Chris (my sales rep) and myself were both unaware of the FINE PRINT retail cost price which would have easily answered my question, which was directed towards him. I do not need someone trying to educate me on simple math- I can subtract 100 from the amount. My plan was in and out... Get my phone, get my bro's iPad, and get out. All these issues stemmed from false information given to my brother that lead me to encounter the wonderful holiday spirits of Christol. Solutions: - This store Manager really needs to have a meeting to explain proper customer service etiquette. - Also discuss proper communication etiquette between co-workers - And a Manager should be present to diffuse the situation. In my mind should taken the initiative to join into the conversation rather then being summoned. One manager in the back was fully aware of what was going on on the floor and never came to talk to me- my Sale Rep spoke to him twice without me present. Maybe it is my fault for not asking to speak to a Manager, who knows - Communication is key and knowledge of current sales or deals. - Christol is her own world operating by her own rules, cleverly attempting to sugarcoat it all- enough said... read more

Unfortunately, this store lives up to the typical Verizon Store reputation of waiting forever to be helped. However, once you have the opportunity to be helped, the staff is very knowledgeable about their products/services and always finds a way to get the job done. The one bad thing about Verizon is that you can find a decent competitor cell provider that is less expensive if you're willing (in the Las Vegas/Henderson areas) to put up with limited service from time to time. read more

The man checking people in is a condescending arrogant jerk and completely unhelpful. Glad there's oodles of carriers to choose from.

Be careful when you get a new phone here. They will trick you at the very end. I had done lots of research in both plans and phones and when I was going to upgrade. I went into this store with my husband to get the exact color and size of the new iphone I was going to upgrade on my current plan. "Rich" as he calls himself or Richard Lang helped us out. At first all went well but upon saying he would grab the phone for us, he walked us over to the phone case section and said you can pick out any of these selected phone cases that are under $50 dollars, which my husband then asked, "are these included?", and he responded "yes, and it also comes with a screen protector and car charger". Almost unbelievable, right? Because it was a lie. After all was said and done, and picking out the charger and the phone case, answering questions about the account, and paying for the down payment on the phone we walked out happy with the new purchase. We looked over our receipt at home and saw that the numbers did not make sense. We called this Verizon store back to see what happened and someone else explained that this is a bundle pack that comes discounted when you purchase a new phone. I understand these employees need to probably make a quota or commission off sales, but this was a flat out lie from the time my husband asked "is this included", there was no bundle pack explained. This is how a company and a store loses customers over time, between the excitement of a new purchase and setting it up, and granted it was my mistake for not looking carefully at the numbers at the store on their iPad that they hold. Of course I will be returning the case and the charger, since there is something called Amazon that gives good quality for literally 1/5 of the price. But unfortunately I lost 30 dollars for a screen protector because they put it on at the store and there's no refund for that. read more

We were warmly greeted upon entry. Our name was taken and we were being helped within 4 minutes of arrival. Tawny really took care of us. I'm a return customer. Decided to join their unlimited plans. This plan is a great deal and no further discounts apply. Best experience getting a phone. No wait and excellent service. read more

I wish there is a 0 star for this store.Jimmy you should be a little more understanding for ppl who is not dealing with phone plans everyday. I have being a loyal costumer for years and years and I do pay $320 / month. I'm trying to safe on a line that we don't use but that was not much option he gave me and no patience from his end. Very disappointed rudeness from your stuff I guess it is closing time or just don't want to help I will look for another company who would like to have our business for sure with all respect read more

Verizon Service no longer exist. I have been with Verizon for years, recently I have seen a serious decline in service, follow though, and caring. If you are looking for new wireless service, find another carrier. If the company doesn't care it's customers in this day and age with the many choices out there, they do not deserve our business. Without customers, they will realize their mistakes. It's a numbers game and I realize one person will not effect them but if we use social media to share, maybe the single snowflake will turn into a storm of revolt... read more

I had a bad experience today with Evan. I brought in a Mophie charger that was purchased less than 2 months ago that wasn't charging. I may be a senior but I'm not stupid. He was so worried about getting rid of me so he could wait on someone about to spend 500.00 plus dollars like I recently did. He plugged in the mophie and it worked, so he wanted me to go on my way. I then asked if he'd check the cord. It truly frustrated him as he was constantly welcoming people telling them HE would be right with them. Sure enough it was a bad cord. It stopped working about a month ago which would have made it 30 days old. He tried selling me a $35.00 six inch cord. Stupid is not my name. I'll be calling Mophie and Verizon headquarters tomorrow. read more

I'm sorry that Chris was the one I had to deal with today. He was very pushy, and not working in my best interest. He did not listen effectively to what I was asking, and saying. My contract is up for renewal soon, and after this interaction, I'm not sure, (after several years) if I want to continue with Verizon. I guess I will wait until my contract is up, and see who will give me the best deal. I have tried twice with this store to continue to give Verizon my business. People like Chris don't seem to care. Where's Spencer when I need him? That kid was GREAT! He helped me a few months ago, and several of my friends. I'm not used to disappointment, but I guess this is Verizon in 2016. read more

Kina, and the crew are the BEST!!! Very informative, patient, and got my 13 Pro Max ordered!!! Talk One line is still up and hasn't given us not 1 problem!!! Thanks everyone at Verizon read more

So I go into this store on Thursday to get an iphone 6 for my daughter and I noticed one very heavy set man leaning on the counter helping a customer. Never once did he look up, give eye contact, mutter a word, he just ignored me for 5 MINUTES. I walked near the counter, and in his field of vision, but nothing, I was invisible. Then two ladies came in the store soon after, same thing. He did not acknowledge ANY of the customers entering this puny little store. Needless to say he is a poor example for Verizon. He was leaning on the counter to support his weight so obviously standing was an issue for him. Customer service is also an issue for him so my daughter and I left, drove down to the Green Valley Verizon, were immediately helped by smiling faces and not only did I upgrade her phone but I upgraded another line as well due to their awesome customer service. Stay away from this location and drive down Green Valley parkway and Pebble. Your experience will be NIGHT and DAY. read more

Ive been trying to remove a feature from my service for 2 weeks. Verizon hold times are 30-45 mins. I figured coming it would be easier. NOPE! A complete shit show in here with ONE employee and TWENTY people waiting for help. read more