Fuck this location. The dude that helped me was rude and acted as if he couldn't really do much to help me. He said I needed a new phone. He could either send me one in the mail in 2 business days or go back to the retail store where I first bought my phone so they can give me one right away. I drove all the way to a different location just for them to tell me they only send them in the mail as well. read more

I usuually don't like heading off to the Verizon store for upgrades to my phone. I've been in several stores across the valley, and this by far was the most pleasant experience I've had in my 8 or 9 years with them. We were greeted by Tom, who immediately recognized his alma mater (Go Green, Go White) on my husbands phone. It can be a tedious (and boring) wait while they do all the techno stuff to get your new phone up and running, but Tom made the time pleasant and did a great job upselling the Bose mini with our trade in credit, which we are now the proud owners of. My husbands phone had trouble activating and he just kept at it, even though it was quickly approaching closing time. He never made us feel rushed, or that he was in a hurry to get going. Good job Verizon, Tom is a keeper!! read more

Worst customer service ever. I have given this store multiple chances I have never experienced anything like this. Our entire business will be dropping Verizon because of how bad the service is at this store you just lost over 100 people. Wish there was the option to give zero stars. read more

I don't like writing reviews!!! Over last weekend I decided to upgrade to the new iPhones so I went down there on Sunday manager I didn't get her name but she yelled across the room how do you been home yet!!!!!! I looked at her and told her doesn't look like I've been help. Then a gentlemen named Chris!!! Came over and help me pick two new iPhones. Somehow they decided to ship it to Long Beach or I have not lived there for over eight months now. Then I decided to look paperwork they charge me California State tax, local tax I'm sorry I live in Vegas you should charged the correct tax. I have spent over 4 1/2 hours on the phone with customer service to it fixed. That did not happen!!!!! When I called into the store I requested for the district manager didn't reach out to me it's been over 72 hours I have not heard anything from anyone disgusting the overpayment on taxes on the way phon. Adding to my review what a great generic responses that means you really don't care about their customers read more

Went today for help setting up new phone. Carlo took both phones and set them up so I could transfer contents. He moved my contacts and got my new phone working. Great person to work with. Thanks read more

Check in was great. Angela was our person. Angela was wonderful, quick, efficient, friendly, she fixed our phone and made our day with her kindness read more

They do a pretty good job here. No one is pressuring you to buy anything or upgrade services that you don't want or need. I went to inquire about the new Iphone and they gave me the skinny. Why wait in line and go through the crazy madness when you can pre-order online. Plus I was due for an upgrade. It was a flawless system and caused me Zero heart burn. I have been here in the past to replace products or order accessories and they always take care of me. For a cellphone spot they earn an easy 4 stars. read more

Came in here to add a line, service was very quick.. However, it was very awkward because they made to prove a point that they work off commission and rather have you buy the phone online than in stores. And the employee was pretty frustrated that we didn't want to buy any accessories or do any of the upgrades. I understand that she works off of commission but that doesn't mean she should offer any other service but great service to all customers. read more

The service in these stores depends on the local management and individual sales persons. You can get a very personable geek who'll talk your ear off, or you can get someone like the guy at this store who clearly didn't want me to have my phone worked on 1/2 hour before the store was due to close. I had bought the phone from them and called to tell them it was faulty. I needed a software update and was told it would only take 15 minutes. When I arrived, this guy tried to say it would take over a half hour and I should come another day! Puh-leeze! The place wasn't crowded or anything! I informed him that I already knew it would take only 15 minutes and he suddenly found someone to update the phone. These stores always seem clean and organized. This one had a lot of products on display so i was able to look around while the phone was being updated. The guy who worked on the phone was very nice and informative about what he knew of the phone. You know, it's really the staff who determine whether you want to go back to a particular Verizon store. Other than the one guy who tried to avoid helping me, my experience was decent. read more

I switched from T-Mobile yesterday and Eddie is the one who helped me. His customer service was amazing and I highly recommend him. He made the transition so smooth and I got an amazing deal. So happy with my decision. read more

I recently looked into moving to Verizon wireless, because I was unhappy with my current wireless service. Id been with them for some time and to date had not been in a situation of purchasing a new phone at a better price. After speaking with Verizon's credit department, I was approved for x dollar amount. The only issue was because id recently moved (within the past 30 days) and my credit report showed my previous address. I had moved a couple of times for employers, to be closer to a work site. I had finally settled on moving closer to family Vegas. I explained this. This was accepted and I was sent to tele-sales. After placing my phone order, and being charged Id received an email indicating that more information was needed. What was needed was a drivers license. So, I clicked the link and followed the steps to upload, yet, every time I attempted this , the upload timed out. I tried another browser and another device, but, to no avail. I then contacted sales, who got me to fraud, and explained the situation. I was given an email address to sent the id to. I sent them my photo id. I was then sent another email again saying we need more info please upload a photo i.d. I spoke with another department, who after explaining the situation said for me to send my license to a core docs address. And include something like a bank statement. I sent a pdf copy of my latest bank statement showing my current address. I sent this information to the core docs email address and even copied the fraud dept as well. The next day, not hearing anything back, I inquired about the status. I was unable to find anything so I called customer service who transferred me to tele-sales, who transferred me to fraud. Upon speaking with them , I was told that I had been denied, and they were sorry, but, something was inconsistent. And that was basically it. So in other words, they are going to freely indicate that something looks fraudulent with my proof of identity, yet, not indicate why, or what the situation is, so that I can either validate, or explain the situation. To me , this looks VERY shady. For all I know, I could be getting denied because of my race, creed, religious belief or anything, uncivil, and basically, you refuse to tell me why. Personally, I feel discriminated against. And nobody wants to man up and tell me what the reason is, because its "against your policy" . to me that is a very comfortable, easy euphemism to hide behind. It would be different if you said, my id was invalid, or my bank statement was forged, but, you not only indicate that something is wrong, but, you wont tell me what or why on top of that. That's very underhanded. I wasn't even given an option of going into a store, or anything of the sort. Its vey nice to have a comfortable excuse to hide behind, and call it fraud. I love how you treat potential customers. Great looking out Verizon. read more

This company has gone downhill. They don't care about proper service because they "think" they're the best. I come in and upgrade to a new phone. After a week of tech support, I found. The found is defective internally. I patiently wait until a the same memory (256gb) phone comes in stock and I make a reservation online and come in. The rep and manager both tell me there's a restocking fee. WTF you sold me a defective phone that I cannot make calls with. You need to make this right and by charging me a restocking fee is bullshit! The manager wouldn't help and because it's a different color, I have to pay the fee(same phone however). My color isn't in stock anywhere so now their lack of inventory is my issue??? Cmon make things right damn read more

Today I went into this Verizon store and was helped by Daniel. He is very knowledgeable and helpful. If anyone needs help go to this store and ask for him. No hassle and you will leave happy. Daniel is truly the best for customer service and knowledge. THANK YOU DANIEL! read more

After spending 1 1/2 hours the day before with Verizon tech help AND Apple support about technical difficulties I had with my phone I went into a Best Buy to try to sort out my phone service issues and got sub-par customer service and no help what so ever...then went to the Verizon store and was greeted PROMPTLY by Ronald. Not only did Ronald help me with my phone, he went into my account and sorted out the problem at no cost due to previous purchased insurance and got my phone dilemma sorted.. he did a great job on every aspect I will be purchasing a new phone from Ronald's location in the future. THANK YOU Ronald for all your help today. Fly, Eagles, Fly!!! Exceptional customers service representation from Ronald. Incredibly knowledge. Someone give this guy a raise read more

I came in here for a last minute gift for my wife. I met Chris Beverly and he was new. He was professional, efficient with my time and friendly. He told me my options, didn't try to hussle me, and got me a great deal. I met his manager (Crystal Summerlin) and she was extremely courteous and addressed my concerns. I will come back and recommend my friends. This is my second time here. Last time was to upgrade and it was also good. Always consistent. read more

Came to this store to just check out the S9 and look at accessories. I currently switch between a Z2 force and a Pixel 2 XL, and was interested in getting a couple more Google home minis. The jerk who tries to sign me in told me I needed to be signed in to be in the store. I told him I just wanted to look, and he said, "you have to be signed in." I worked for Verizon for years, and it seems customer service has gone way downhill since I quit in 2015. This is so close to my house, but I'll always be going back to the Town Center location from here on out. Or, I'll just order my Z2 gaming controller, 2 Google home minis, and a case for my new Z2 online. Probably from Amazon. I can't believe I wasn't allowed to be in the store without being signed in. In all the years managing Verizon stores, I NEVER kicked someone out for just wanting to look at accessories. Astonishing. My camera was on, but I'll save the employee the embarrassment and possibly his job, because I know everyone has bad days. Edit: However, I went to the parking lot and ordered all $485 worth of the things I wanted from Amazon (case, hue bulbs, Z2 gaming controller mod, glass screen protector, and Hasslebad camera mod for the Z2, (minus the Google Home Minis), without being forced out of the store because I didn't want to be signed in for help (so they could look at my account for opportunities to increase my monthly bill.) In doing so, they missed quite a bit in accessory sales. read more

Less than a month of switching and already disappointed with inaccuracies, affordability and service! Not informed that autopay discount REQUIRED being a debit; NOT informed trade in credits take MONTHS to apply... service is crappy in and around Henderson- phone cant sent txt for over 5 minutes and cannot access internet!! SMH seriously think before you switch- likely will NOT stay with verizon read more

The absolute worst service Overpriced I run out of data every month and they charge me extra every month. I've spoke with them five or six times about doing unlimited and they won't let me do it. DONT make the same mistake I did. I should have never left should have never left Sprint read more

I have been with Verizon for 10 years and have never been treated so badly as I was by Marcus the door greeter at this location. We stood in line outside waiting for the store to open and when they opened Marcus proceeded to ignore us and put people that were now entering the store in front of us. I feel this was a racially motivated act because I am white and Marcus is black. He took the black people that were behind us or entered the store after us and put them in front of us. Then when I complained and said I felt it was racially motivated he asked us to leave instead of treating us with respect that we deserve. Marcus then calls my business and asks for the owner so he can complain about me. He did not realize that I am the owner of the business so his actions to cover his own self blew up in his face! Nice try to cover yourself Marcus but it did not work. I am now dealing with Verizon Corporate in the racial issue that transpired at this location. WOW... Ten years with Verizon to be treated this way. Hopefully I will not need to hire an attorney! read more

Terrible queues. Service is minimal. The associates treat account holders like nuisances instead of paying customers. Surprisingly, the manager was the rudest person there. Asking how many people were ahead of us seems to warrant an irritated attitude. A number of employees walking around instead of assisting customers. Avoid this branch. read more

I've been here three times and everyone is so helpful and seems to really enjoy their job. Today and the previous time I was in I was assisted by Spencer. He was funny and very helpful and real. He didn't seem to be one of those sales people that try to get your money and pull a fast one. The previous time I was in I had dropped my phone in a toilet and needed it to be replaced and it was quick and easy which definitely helped the situation. Today I was eligible for an upgrade and Spencer told me all about the Edge plan which I ended up going with! If you live in Henderson and need a Verizon store to go to this is definitely the place to be! Great service! read more

Worst customer service ever!!! James (sales rep) fraudulently signed a receipt of mine for services I did not want and I had the proof. Courtney one of the Glorified cashiers accused me of signing the receipt. They all need to go get trained in the basics of customer service. Never would I step foot back In that store I would tell the world not to go in there. They are thieves. Thankfully the wonderful customer service people when you call up Verizon helped me deal with this nonsense. That store should be shut! read more

I've had Verizon Wireless for years and have been to stores around the country. I was really disappointed with my experience at this location. I walked in and three workers, including the store manager stared at me. After I asked to be put on the list, I asked approximately how long and I got a rude "when your name is up on the list." After waiting for over 30 minutes to buy a phone I finally was able to talk to Gabe. He was the first friendly face in the store, besides other customers, he was helpful and although I left not purchasing a phone I was grateful for one positive experience. However, I am very reluctant to return to the store. read more

If I could give less than a star I would. They are useless and all they do is say sorry when they make a hUGE mistake. They shipped my replacement phone to another state AFTER I told them I will be out of town. They offered to send it wherever I would be and over night it. After numerous phone calls and speaking to everyone and their grandmother, no one was able to help me. Now I will be without a phone, because of their stupidity! Spoke to manager named Trish..... She was useless!! Asked to speak to her manager and she wouldn't give me his phone number but that she would have him call me..... Yeah right!!! Worse service ever!!! read more

I had been to this location about two years ago, and had a good experience. I was concerned when I saw all of the negative reviews. But since we had a good experience last time, I decided to give it another try. Carlo was very helpful, answered all of our questions, and didn't try to sell us something that we didn't need. We were in and out of there in a reasonable amount of time, and very pleased with our experience. read more

I dealt with a manager by the name of Chris and she was beyond fabulous! She able to do in 30 minutes what 10 Verizon Wireless telephone support agents were unable to do in literally 15 hours over a period of 2 weeks. Chris is very professional and extremely competent at her job. Her customer service is EXCELLENT!!! Chris has truly earned her position as a manager at Verizon. She needs to teach a class to Verizon's telephone support agents, they can learn a whole lot from her. read more

See Yelena C review to get the jest of what my experience was like. Similar issue with a google pixle 2xl. long story short, my phone worked fine until the last payment is due. Verizon reps tried to get me to upgrade for another $1000.00. I told them no. the phone was fine and all of a sudden it stopped making calls and sms text. phone says no sim card even though a new card was installed and activated. why would I spend any money to replace a phone that worked fine (up until the last payment of a 24 month contract is due), was not damaged and is under warranty? online techs and in store techs tried everything they knew how to do and still could not fix it . A replacement phone was suppose to be sent to me. The rep in the store never completed the order. On line chat rep tells me to go through Asurion. Asurion denies claim bc its a malfunction not a lost or damaged phone. I then have to go back on line with chat. Mind you, every time I have to use online chat, I am waiting for almost 1/2 hr for a chat agent. They order a replacement phone through the original warranty that the in store rep was suppose to do in the first place. A replacement phone will take an additional day (via mail). Why cant I just pick up a replacement in the store? so now I will have to upgrade (in store) to have a phone ASAP, then when the replacement arrives (via mail), return the upgrade for a full refund. read more

Big fat 0 to this store! Long waits, no managers around to help upset customers!! Beware of Verizon, they are the worst. Never consistent with bill and always a different story when you call. I am done with this idiots. read more

I have always had good luck here. BUT other day Trish was an outstanding customer representative to me. I also overheard her handling some grumpy nasty customers. AND she did that nicely. read more

This was the 2nd time I had to go in and exchange the Note 7 for yet another phone. I'm sure many others know how frustrating this whole Note 7 experience has been. Fortunately I was dealing with Destin Diamond behind the counter and he made my experience extremely painless. Everything went fast and completely smooth. He even got me a great deal on a new tablet! Thank you Destin for making this experience a positive one. Good work! read more

About a year ago (Black Friday 2016), after much hassle with Target's phone people w/o fault on them, I went to this Verizon store. I'm so happy that I upgraded my plan to a month to month plan and upgraded from the iPhone 6 to the 7. They made the process straight forward and easy!!! They are soooo friendly and helpful!!! Thank you guys!!! read more

Best customer service...Manager with family from GMPT Saginaw, MI . I needed a new phone battery. They didn't have one on the shelf but sent me down the street where I could get it TODAY....thank you ! read more

Absolutely the worst customer service you can imagine. The only thing keeping Verizon in business is the good coverage and over-priced calling plans. read more

Eddy was not very patient or customer-service oriented. He was very impatient with my family and I as we were deciding on a new phone purchase. I saw and overheard him gossiping about us to one of his coworkers. I felt unwelcome and unwanted, took my business elsewhere read more

I needed a new cell phone, and I was tired of dealing with all the headaches buying phones and plans from websites. So I knew that even though it might cost a bit more, it was time to visit a local storefront and, when I had questions, there would be a live person available to answer them. My mistake! The live people who staff this place seem to be dead from the neck up. I told a clerk named Stacy I needed a phone. She was happy to push a "smart phone" with an expensive contract plan. When I said I wanted a "dumb phone" with no contract, her face literally dropped. Then she disappeared for 20 minutes under guise of finding me a phone in the back that could use their prepaid plan. When she finally came back, I began asking my annoying questions, the kind that customers insist upon asking because they don't work with the product full-time. No problem for Stacy, though. She ignored every one of my questions and did whatever she could to finish with me ASAP. I asked a total of four times how to operate the voice mail, and all four times they decided I said something else and informed me, "This phone doesn't get e-mail." I still wound up buying the phone and a prepaid plan since I had no phone at the time. I came back later in the week to ask my questions to someone else (forget his name). But all he could do was get irritated with me because I kept asking questions about the flip phone I'd bought, and he told me, repeatedly, "I don't use the flip phone!" I'm not condemning Verizon Wireless--my service, as well as the online customer service, has been acceptable thus far. But the clerks and management at this particular store exhibit no interest in their customers (at least not the ones who aren't there to pay top dollar for everything) and no knowledge of any phones other than the ones they themselves use. To me, this attitude indicates that they simply have no interest in remaining employed. And this was the opinion I expressed to the corporate customer service manager when I spoke to her. read more

Called us up..told us about deal on ipad pro .and trade in old ph's for 2pp each..long story short...LOAD OF BULLCRAP! after getting it all rung up she said she couldnt do the deal after all..brought us all the way down here wasted my time and gas for ZERO...i give tbem minus ten stars read more

This verizon store has some great employees who seem to actually care. The manager (blonde, can't remember her name) was genuine and helpful. I don't mind coming into this store! read more

I just wanted to say, I'm super impatient & haven't been having the best week! My boyfriend wanted an iPad tho, so he asked me if we could go to Verizon & purchase one ... He is badass so how could I say no , but the main thing is ... That we got the best associate to help us , his name is Daniel Villa, super friendly , educated in every aspect of what we were interested I. And wasn't pushy? He had good work ethic and good social skills & marketing techniques! I wish everyone who was hired at Verizon was that aware and efficient with what the clients main purpose and results were ! Thanks Dan ! Keep up the great work !!! Super appreciated ! In and out in a flash today , with the iPad we wanted ! read more

I understand the reviews on the long waits but their effort is good on trying to fix it. It moves quickly as of today. It's because they are a top end carrier and like me , a lot of people are probably transferring over to Verizon. We got hooked up with sales guy Jimmy. Transferred 4 lines from T-mobile and he made the process easy and seamless. impressed on how patient jimmy was with us. This process can be worse than buying a car. In a good shopping center with good food options if u do have to wait a bit. Hopefully my phone service is as good as their in-store customer service. read more

All I can say is this place feels like a torturing prison. Waited an hour to be talked to. Then we wanted to get a promo offer, because our phones were 100% paid off, but the customer service rep had to call customer service? What kind of horse shit operation does Verizon operate that requires a customer service rep to call and wait on hold for an hour to speak to another customer service rep. We wasted two fucking hours inside that prison cell of a store, waiting for our rep to get a hold of another rep, just to come back and tell us we were shit out of luck and we weren't eligible for another promotion until Christmas Eve. I was out of my mind furious that day. I'm even more furious today, because I was able to receive the BOGO promo just now, two days sort of Christmas Eve. So not only is Verizon's customer service at their retail store flawed in every way, but they are full of bull shit. read more