Both Jewel and David were extraordinarily helpful while I was in the middle of a Verizon promotional issue. They were patient, understanding and kind. They went above and beyond what they were required to do, with Jewel spending hours on the phone with customer service with me. I really appreciated their candor and help!! read more

My husband could hear people on a phone call but he could not be heard. After checking all settings I headed over to the Verizon Sore. David was so helpful and patient and tried calling me numerous times with still no volume on the phone. After turning it off and then on with no luck he checked the microphone and found peanut butter in it. After thoroughly cleaning it, success! Thank youDavid for your help. read more

I went into the Victra location at 8342 LINCOLN BLVD LOS ANGELES California 90045, on 18 May and I won't go back. While "Geo" was helpful by making a call and may have been finally successful in getting my Verizon bill mailed to my home, he was really quite deceitful in many ways. While the iPhone 12 cost was $810, Verizon was offering an exchange special of $579 for my old iPhone and that brought my total down to $231. At that point I was happy. However, during my review of phone options, Geo spontaneously stated four or five times, with no questions or prompting whatsoever from me, that he did not want any surprises and that he wanted to be very forthcoming with all cost matters. I told him I appreciated that and before I purchased an iPhone 12, he even sketched out the payments that would be made per the Verizon contract --and also how it would take Verizon 3 to 4 months to credit back the payments (!) I would be initially making --which, by the way, makes no sense whatsoever. As the sale closed --and AFTER all data from my old phone had been transferred to the new one and while I was reviewing the sale invoice, low and behold, there were FOUR SURPRISES that Geo failed to mention despite his rhetoric about being "forthcoming:" 1) That I would be paying CA Phone Tax of 9.5%, and CA Sales Tax of 9.5% on the original iPhone cost of $810.00; 2) that Verizon will charge me $35.00 for the "upgrade" to the iPhone 12; 3) that Victra was charging me $19.99 for a "Set Up and Go Service"; and 4) that the phone did not come with a charger, and his lowest priced charger was $34.99. Products in the store are not priced, so Geo hesitated before naming his "best price". In any case, surprises totaled $137.15. When I asked him about the charges totaling $137.15 he specifically stated that "Everybody knows" to at least two of the surprise charges. I told him that everybody does not know; that I  did not know. "How would I?" I asked. He had no response to that. He then offered to sell me insurance on the phone. And then I remembered a former very negative experience I had at that very same location many years earlier. My phone had been stolen from my luggage at an airport and the replacement phone that my "insurance" with Victra was nothing short of a piece of junk. When I replaced it soon thereafter at APPLE, they reported to me that the former owner's name and some of her data were still in that phone! When I mentioned this to Geo, he said, "Everybody knows you're getting a refurbished phone." Once again, I said I did not know and even if I had, I would have expected more than a piece of junk routed to me loose in a large cardboard box. Needless to say, declined their "insurance". Ultimately, Geo removed the $19.99 "Set Up and Go" service which had included tax(!) for a total of $21.89. I am left feeling resentful and will NEVER return to any Victra store. I will go back to APPLE where I have had excellent service and products with honest, straightforward pricing and some semblance of integrity. Geo, stop with the integrity B.S.; you have none! read more

Many problems, long wait time, 1 single employee serving various customers at the same time plus answering phones, took us more than 2hs to get 2 phones. Employee taking off mask various times violating health orders. Seeing our invoice now, 3 days later, there are a lot of mistakes: wrong plan signed up, wrong charges, overcharged, discount and promotion we were promised not applied - had to be on the phone with Verizon customer Service for hours trying to correct all the wrong charges and correcting the contract and plan - NOT RECOMMENDABLE! I thought Verizon was a big professional company, but we were better of with Metro PCS - at least they were able to sign us up correctly, charge the correct amounts, apply promisions right away - never a problem with the bills and overcharging and charging the wrong plans Very disappointed with Verizon - one expects professionalism and efficiency from a big company read more

After reading the rest of the reviews on this site I can only assume the management has recently changed. I walked in a month ago to buy a usb cable and ask some questions about my account. The manager, Mike, was more up front and informative than the customer service line at Verizon ever was. He was also personable and funny, so I let him pitch me a "free" ipad. I had wanted one anyway. I had, however, a specific criterion and many questions and wasn't about to sign anything right then and there. None of this fazed Mike in any noticeable way. He followed up with me over the next two weeks answering all my questions and eventually detailing all my possible options on paper. He was clearly listening to what I needed and never pushed me to just sign. In the end, I got exactly what I wanted. I absolutely recommend this location for their customer service! read more

Excellent customer service. Andrea and Joel were extremely helpful, professional and knowledgeable! Will definitely come back for any phone needs :) read more

When my (admittedly old) phone recenty expired when my husband was out of town I had to do one of my least favorite things, which was to visit a Verizon store. Thankfully, I went to the Westchester location of A Wireless, (a Verizon-authorized dealer) where I was lucky enough to walk in on a Saturday without an interminable wait (unlike the Marina Verizon store) and got to work with the perfect person: Kenneth Leyva, (apparently their Assistant Store Manager.) This guy rocks! He explained things in English instead of tech-speak, helped me get my passwords which I did not have memorized, and helped me decide on which model to get without upselling AT ALL, He also pointed out ways in which we could save money on the plans we had which is something which the Marina del Rey store never bothered to do despite numerous opportunities over the years to do so. He was honest, patient, kind, and not a techno-snob. I know where I'm going next time I need to pay a visit to Verizon. Truly, I'd follow him anywhere!! read more

Awful customer service! The door was 1/2 way locked before they closed at 9:00pm. Her excuse was their system is down and she would have to charge me an activation fee to activate my son's GizmoWatch. Another customer just walked up and again she didn't even let him in the door like me. Last visit for me! read more

This store does not even deserve one star. Husband and I opened our account since May and up to now, we have not received what we were promised. Did not receive the credits to our account so first surprise is our bill is much higher than what we were quoted. We were promised pre paid cards as well since they had a promotion for opening new account and still have not received them. I have been in contact with the store manager ( mind you I am the one after him, no self initiative from the store management) and after all this time all I get is that his area manager and district manager don't get back to him. Months have passed and the only answer I got was that they can't give us the cards because since the managers are new then don't have any record of this being promised to us. So even when the company had this promotion going on when we opened the lines it still is not enough proof. Even when the employees remember my husband going back to follow up on the same issue it is not enough for them. Do not go to this store ! If they promise you something it is not going to happen. You better have all in writing and with signature of the store management and even like that I wouldn't even trust them. Avoid this store at all costs! read more

BEWARE! This store is full of crooks! My family visited the store hoping to purchase a new set of smart phones. They sales rep, Cesar, attempted a classic bait and switch. Instead of giving us the droid X with 24 GB of ram (as advertised), he grabbed a box containing some 2 GB model. We discovered this as the other sales reps were processing our current phone info. When we asked for the correct model, they refused to replace the memory cards. Since they didn't have the phones we wanted we decided to cancel the whole deal. Even though the phones were NEVER TAKEN OUT OF THE BOX, they told us there would be a RESTOCKING FEE OF $35/PHONE! How can there be a restocking fee for something that never even left the store?!? This fateful day occurred Saturday, March 19. As of this writing, the following Monday night, we see the full charge on our credit card, but nothing of the partial refund they promised. The service was slow, unprofessional, and contentious. None of the items in the store had prices. The business card we obtained in the store had a disconnected phone number printed on it. Furthermore, we overheard another couple lose patience with ridiculous policies enforced by the sales team. Apparently there is another Verizon store close by. Although I have never been there I would assume it, and any store for that matter, could provide better service than this. TERRIBLE experience!! read more

Great service overall! Joel T. was very helpful and answered every question I had about my new plan. Very happy with everything.

Terrible customer service. I attempted to return a headset 4G that wasn't correct for my 3G phone. Which the representative in Moreno Valley shouldn't have sold it to me. First mistake. I live near the LA location. I waited over 15 minutes to return the headset. The rep Shaquile was contacting his manager Fernando to receive a code to return a 19.99 headset, which I had a receipt for. I initially contacted the store 4 hours earlier to ensure they would return the item. I spoke to David and he contacted Fernando to get approval. I communicated to David that I wouldn't be able to get to the store until after 5pm. Of course when I arrived David wasn't there. I had to leave the store. I called over 1hr later to follow-up with Shaquile if he received the code. Now he says they can't get in contact with the District Manager. This is ridiculous. These locations should be shut down. read more

My phone's screen blacked out randomly, so I went down to see what options I had. Kenny ended up spending a whole lot of time with me on a non $ transaction...he went through the protection options, referred me to a computer repair store next door (since I wasn't sure I wanted to wait the 3 business days for the replacement), then personally called corporate where he found out I was under warranty - but it somehow (they showed me) hadn't hit their computers to show that fact. Then suggested I use my son's old phone for the 3 days as a short term option and turned the short term older phone on to my #. Then 3 days later, spent 45 minutes with me going through all kinds of google / yahoo passwords to get certain data back when he turned the new phone on. Truly haven't had that kind of attention and effort spent where there was no $ (short term) at the end of it for somebody providing support. Don't know about the comments below, but Kenny had NO financial incentive to take that level of personal attention on my situation - and I think that deserves 5 stars. read more

THESE PEOPLE ARE DISHONEST AND DON'T RETURN PHONE CALLS WHEN THERE'S A PROBLEM - DON'T DEAL WITH THEM! I wish I had read these reviews before this store ripped me off. I was in from out of town and my phone died. I took it in to this store because it was close to my hotel and I thought it was a battery issue or I was having trouble with my charging cord. Salesman David C (I think Yelp guidelines prohibit listing full names, not sure, but I would like to) did several "tests" and emphatically and most sincerely assured me it was not the battery or the chord, but it was absolutely the phone, and I really needed a new one. I did need a phone for the remainder of my trip, and if my phone was dead I was going to have to get a new one anyway, so I let him convince me I was getting a great deal on a new phone that I absolutely needed. $450 later I walked out with a new phone and a 2 year service plan. Well, I got back home and plugged my old phone in to its regular charger and after a few hours it was working fine. I immediately called Verizon and learned that the store, which is deceptively similar to a Verizon store in appearance (same logos, color scheme, etc) is NOT a Verizon store but an independent retailer (Verizon should be ashamed to let them do this). So I have to deal with this store 2,000 miles away and try to return my new and unnecessary phone. I initially called Verizon customer service, who explained all of this to me. The customer service person was very helpful, third-partied in the store on the phone when I called, and we both spoke to someone at the store who was going to call the manager "right away" and get them to call me and work it out, "no problem." It's now 9 days later and no call. Seeing these reviews I don't expect to receive a call. If they do call me and work it out I'll let you know, but don't hold your breath. In the meantime drive as fast and far away as you can from these people and this store. read more

Just got a new iPhone 7 and I was blessed to be Assisted by Donnavan. He was Amazing. Pleasant and very Knowledgeable. He made that dreaded "time to upgrade your phone" experience, fun and entertaining (as we was later joined by his colleague Jose, who is an unforgettable character to say the least lol). Overall, very pleased. I would come back and handle all my phone needs w/ Donnavan and send all my friends his way too. Highly recommend. :). Thanks Don! read more

Beware!! 4G Wireless is a third party cell phone retailer and is separate from Verizon corporate stores. If you buy here you will have to return/exchange exclusively to this store. Real Verizon stores will not accept returns from here. 1. They Price Gouge. They charge what ever they want for cell phones. Do your homework and get familiar with what the going rate for phones are. I found out after purchasing from them that I overpaid by $50 2. They will add bogus charges to your receipt. Be very attentive to the miscellaneous charges on your receipt. Cesar (From the new store on Lincoln in Westchester) tried telling me the extra charges were taxes. Upon closer inspection they were bogus charges adding an additional $50 charge. I confronted him for a refund. My mistake was not viewing charges before they swiped my card. 3. They will give you the run around if you need to get a refund. I was told only a manager could refund my $50 overcharge and to call back the next day for the manager. Sure enough I had to play phone tag with no call backs. Eventually I had to go to the Sepulveda store to get my money back. I shouldn't have to track down a manager to another store to get a refund. It was their mistake so they should contact me to fix the situation. Bad customer service. Bottom line: Go to the real Verizon store in Marina (next to Costco) to avoid these types of hassles. read more

I had a really positive experience. Armin was really helpful, informative. I got a reasonable deal. Considering all the choices, I'd spend far more time doing due diligence to comparison shop to make it worthwhile the hours of chasing down the information on my own. read more

DO NOT GO HERE UNDER ANY CIRCUMSTANCES! they are total crooks and liars. Everyone who works there has blank looks on their faces once they sell you something and post sale NO ONE CAN HELP YOU OR ANSWER ANY QUESTIONS. I was defiantly pressured into buying, actually bullied into buying a product that did not work for my home service (MiFi) and was told a manager had to be there for returns. Well evidently no manager ever works there and now I am fighting a $170 cancel fee even though I followed ALL OF THEIR RETURN RULES. THEY FAILED TO EVER PICK UP A CALL, RETURN A CALL or BE THERE WHEN I WENT TO RETURN THE PRODUCT within the GUIDELINE for returns. Once I did speak to someone they assured my it was their fault and would take care of the issue and credit my account. Well it's been months and no response from ANYONE even the Regional Sales Manager Rob Bean. I have had Verizon service for 15 years and never have I seen this type of service. These people should know that in America we don't do business like this. And furthermore it's clearly a scheme against women. If you want to be robbed and discriminated against because you are a Lady GO HERE! And I am fairly certain the phone I ended up with was a used phone as they did a bait and switch on me in the back offices... HORRIBLE EXPERIENCE. And you don't even want to hear how weird and pervy the first guy was that helped me....an entire different story. Next up: BBB and small claims court which will be fun since I can now go after punitive and emotional losses as well. read more

Kyle, Justin and Ricky are amazing. Great customer service with a smile. I'm very pleased with my purchase and switching over from the other carrier. Very impressed with the guys that work here. Will come back. however the true hello in this reading is MIKE. he had to re help me get the trade in credit on my phone. mike is the only hero in this review and store. read more

Went in to upgrade our phones, and Kenny Leyva helped us. He was awesome! Very helpful and knowledgeable. Great customer service!

Back in September (I forgot to post this earlier...), I was on my way a little late to the airport for a business trip. My iphone 4S had just died the night before, right after I had ordered the 5S. Therefore, I didn't want to buy a new phone, but I needed a phone in between for the trip. Right before I left for the airport, someone was able to lend me an old Blackberry w/no power they found, but I needed to set it up first. I saw the Verizon store on the way and stopped and hurried in. Jeff was the "wireless consultant" there, and he very quickly understood what I needed and was able to charge the Blackberry and then set it up. I didn't buy anything, but he was very understanding and quick - considering my flight was in 45 minutes, I was somewhat frantic. My phone was all set up in 10 min and I made my flight, so I am still very grateful to him. I see there are a good amount of terrible reviews from a while ago; Jeff's customer service was fantastic, though, and I hope things are getting better now! read more

I love this store! They are very friendly and helpful and you do not have to wait hours to be helped, always fast service. They are not more expensive than anywhere else, actually cheaper. I recently went (not my first time) to have an old phone reactivated because I dropped my new phone in water) and they did it for a few dollars and told me where to go to see if I could get my phone fixed as I do not have insurance. I hate going to the Verizon store near Costco in Marina Del Rey, they are so rude and it takes all day. Happy to have this store!!! read more

Would not come here again. Jenny is nice but unfortunately they put here on the floor without enough training. We have a business account and I wanted to upgrade a line and transfer it to another number. Easy, right? Nope. Took over an hour and a half while she was calling her manager to try and figure everything out. Well finally we get everything done and I pay. I look at the receipt after paying and guess what? A $29.99 Redux membership and a $19.99 go set up plus fee. I ask about this and they say its a standard fee from their store and non refundable. I call the manager the next day who gave me an apology and said they are short staffed. He promised to give me a call back as soon as his meeting was done. Guess what? No call back and its been 5 days. If you want to charge extra fees, that is perfectly fine. JUST TELL YOUR CUSTOMERS FIRST. Stop trying to hide your fee and train your staff! read more

Alex customer service is absolutely the best very patient and very knowledgeable makes my stay in the store very pleasant!! I'd recommend family members and friends to come at this location! read more

Purchased a charger yesterday that didn't work so I had to get a new one on the way to work when they were not open. Now they will not let me return this overpriced piece of crap charger. Only exchange. Apparently I am not a values customer after ten years of loyalty. I will NEVER shop here again. And will not renew my Verizon contract after this! read more

This was the absolute worst experience a Verizon customer could expect at a local service center. The nightmare started when I left my Samsung phone on the table at the Fish Market restaurant at El Segundo, CA and one of the waiters servers took the unit and hid it until I resolved it was stolen. I had paid $850 for the phone a couple weeks prior. Unfortunately this happened and the food server or bus boy there just could not overcome the temptation to slip it into his pocket. So I drove to the Verizon store to see what I could do to get another phone. Brendan greeted me and talked me into the EDGE Plan where I would get a new phone comparable to the one I had if I sent in the lost phone. Made no sense, since I had lost the device. But he said to basically ignore the upcoming email requests for the unit and I would be charged 'no more than about $300' as a penalty for not being able to send in a unit. Next to Brendan was his district manager for Verizon who was very arrogantly and quickly throwing a sales pitch at an older woman who wanted a simple upgrade to her plan. She left with 100s of dollars more than she had asked for but she was bedazzled by the Regional Manager who never asked her one question or listened to her concerns and questions. He brushed her off and charged her credit card and she left a bit confused. He turned to me and said, "In the future, if you'd like you can do a Yelp! Review. That would help us." So, Mr. District Manager, here it is. Brendan pulled the wool over my eyes too selling me accessories including a clear plastic sheet he so sloppily and carelessly applied to my new phone. It is now full of bubbles and is irritating, it was $24 I will probably just peel it off and throw it away in the trash. $24 down the drain. Here I am about 6 weeks later with my new Verizon bill in my hand charging me more than $650 for the loss of the phone, the one I was expected to send back under my Edge plan. I don't like this at all after having paid $850 for the phone I lost, I should have just gone to Best Buy to buy another $850 phone maybe a Samsung Galaxy 6 this time, more of an upgrade than what Brendan gave me instead of paying again and again admittedly for my mistake for losing the unit at the restaurant table and yes, 'something smelled fishy' about Brendan's inability to put the plan together for me and his Regional Manager's arrogance and the poor way in which he trained the Westchester/Los Angeles Verizon staff. They literally could not handle routine service tasks, at least not with me or the woman waiting. Brendan does not know his job. He gave me wrong information. My lesson was costly. But I think I could do better by using a service next time I am off-contract, but NOT VERIZON. This will happen to you. That is, if you use Verizon or go to this 'service station' for 'help.' DON'T COME HERE. You will regret it weeks later. Thank you for listening to me. read more

I agree, used car salesmen! Don't go there. Also, make sure that whichever Verizon store you deal with is actually part of Verizon and not a so called franchise because these guys can do and get away with anything they want and Verizon (whose customer service also SUCKS) will not back you up. You don't need to read my sordid story, you have better things to do with your day. Just stay away. read more

This store has the worst customer service and the store manager is a jerk. We have been Verizon customers for over 10 years and we were treated horrible by the store manager. We will not be renewing our contract with Verizon because of their lack of customer service. read more

Went to the store for first and last time. Lousy customer service and the staff lie. I had an appointment with jose and when i got there he was not there. Ken tried helping me but was quoting me totally different prices than Jose. He kept saying he would be back soon, then i asked if he would call him and he left and went to the back of the store to call him and never came back. I told another staff member who was busy on his cell phone i was leaving. Do not go to this store it is a joke read more

The personnel at this Verizon store are the best! I have gotten several phones here and they always are very helpful with getting me set up and going. When I've had any problems they have assisted me and always stand behind the things they sell! Thanks especially to Kenneth for helping me out with my screen cov read more

The worst customer service I have ever seen... a total scam joint... I only wish I had seen these reviews first. I stopped by on Saturday on an impulse because I needed a new iPhone case and saw what appeared to be a Verizon store. There was one guy working there - "Robert" (he had no card, so who knows if that is even his real name). I selected a boxed iPhone case and made the purchase on my credit card. When I opened the box in the store, I immediately saw that it was not the type of case I needed, and I asked "Robert" to issue a refund. He said he could not do so because he needed a "refund code" that he didn't have. He then proceeded to call a number of people, apparently at other stores, to try to get a "refund code" but was unsuccessful and told me to wait until someone called him back. After waiting for over 20 minutes, I told him I had to leave and asked for the store manager's contact information. He gave me the card of the "store manager," Frank Legarda, as well as the written note I demanded stating that no merchandise had been received or taken from the store. He also told me that the manager would be in the store on Tuesday after the three-day weekend. On Tuesday morning, I dialed the manager's supposed number and got an unattended phone tree at the 4G Wireless corporate office. I then called "Robert" at the phone number he had written on the note he had given me, and he furiously asked where I had gotten his cell phone number (you gave it to me, dummy). After he yelled at me for a couple of minutes, I asked him for the store's phone number so I could speak to the manager, and he told me "the phones are down." Yeah, right. He told me I'd have to come into the store to get a refund, but I don't live nearby and am not planning to waste any more time with these crooks. Next calls: Better Business Bureau and LAPD. THESE PEOPLE ARE CROOKS. STAY AWAY. read more

What a wonderful experience. We went to upgrade a phone. The Store Manager, Noe and Sales Rep, Yajaira walked us quickly and efficiently through the process. Everything was explained clearly and we were done in an hour. I have been a Verizon customer for 30 years and this is the best and easiest transaction I've had in all these years. Kudos to Verizon for your incredible and knowledgable staff. The entire team there is so personable and experienced that they should be moved as a group to a higher profile boutique store ASAP! They are simply THE BEST! read more

I have had horrible experiences at other stores and it was refreshing to work with a representative that actually cared about my best interest. He helped me lower my bill and also gave me a free hotspot which came in handy for work. Zaid is the best and I will continue to go to him for all my future Verizon needs. I have recommended my family and friends to go to him! read more

This store ripped me off and I will not go back again. I have waited 2 months to write this review and only giving 1 star because I have to give something here. They took $400 from me that I did not need to spend in exchange for merchandise that I never received. I purchased 2 new phones and they talked me into $100 upgrade for supplies, such as phone cases, screen protectors and car chargers. One phone was a first phone for my kid and did not want to leave store without a good case etc. So the cases we chose were not in the $100 package, so they charged us the $100 "package" anyway, and we paid for an "extra" very strong "otter box" case there and they did not give him the car charger, as he was a kid and did not have a car. So we paid for the bonus package and only got the screen protector for him. I asked for the phone charger anyway and was told they did not have 1 in store and could not order one for me? That was just part of it.... read more

This is the worst store ever, I went in to look at a cell phone, however, they end up talking me into the land line and wireless card. I had 14 days to try them both out. After about a week I went in to return the products because it was not going to be feasible for me to keep either one of them. They cancelled the wireless but they didin't cancel the land line. My first bill on my personal cell phone, had a charge for the wireless and the land line for $87.04 then after that they just charged me for the land line for the next few months and they are currently charging me for that service that i don't have. I keep trying to get this situation rectified, however, the store manager have gave me the round around for 6 weeks now. Verizon can't do anything about it because the store in question is just a retail store and they don't have any control over them stores. I think this store needs to be closed down. Customer service is horrible too. GOOD LUCK going in to this store. They are so unprofessional, it's just not them charging me for a service i'm not using but it's they lack of customer service skills. read more

I am writing to give my highest recommendation to this store. I recently purchased a new phone and needed help transferring data. I went first to the Verizon store in Hawthorne and after being told it would take five hours for them to do it they sent me home with instructions on how to do it myself. After two hours, much of it spent with an Apple Tech rep on the phone, the data still would not transfer. I then went to the Verizon store in Westchester to see if they could help me. Alex Rivas waited on me and it was the best customer service I have ever received. He said, of course they could do it for me and in less than one hour all my data was transferred and I could not be happier. I will never set foot in the Hawthorne store again. Alex was patient and took care of everything for me. Absolutely go to this store. No wait, friendly staff, who all greet you when you walk in the door. Excellent, excellent customer service !! read more