Rude, Unpleasant & Downright Awful! I have been a customer of Verizon for over 20 years and I believe Verizon is far and away the best phone company out there service-wise, but someone from the Corporate Offices needs to come and train these employees & managers or replace them. Based on reading the other reviews this seems to be a reoccurring trend that has gone on for years. I walked into the store in the middle of the afternoon during the week to make a return and was told I had to wait an hour. During this time there were several employees just standing around and going in and out of the back. The fact that they would make me wait an hour to make a return at the time I went with the amount of people they had there shows me this is a poorly run store. While I can look past this, it was the unpleasantness, rudeness and general demeanor of 75% of the employees there, including both managers I encountered. Instead of being friendly and saying something along the lines of "I am sorry sir, we will try to get someone to help you as soon as possible", I was greeted with blunt answers and general unfriendliness. The problem further extends that I've been to this store many times and EVERY single time there is some sort of issue. I will never be going to this Verizon again and will make the extra trip to a different location. My biggest complaint is in regard to SANJAY RAMCHARAN (solutions manager) who I've encountered before at this store and find him to be a generally unfriendly person who should not be any type of manager with the way he handles customers. I love Verizon, but I hope this review will save people from going to this store and waiting hours to get helped and being treated with the worst customer experience I've had in a long time. *PS* THE OWNER KEEPS TRYING TO DELETE MY REVIEWS. Will be notifying the Corporate Offices about that. read more

BUYERS ALERT!!!!! Verizon Wireless Store, 80th St & Broadway, NYC Salesperson / swindler - Jason Perez!!!! Beware of this this con artist (salesperson) at this Verizon wireless store!!! he lied, double-crossed and caused a lot of confusion and problems, not to mention horrible service! Jason Perez lied in order to trick me into unknowingly paying for supposedly "free" accessories, which he was pushing on me relentlessly, along with the purchase of my new cell phone! I later discovered he actually used an underhanded "bait & switch" to add these accessories with their "real" costs onto a separate receipt, but without listing them, and referring to this extra receipt / bill as my cell phone insurance plan cost! Perez was so inept and busy trying to make his extra sales "points" while swindling me at my "expense", that he actually set up my phone incorrectly with the wrong password, and as a result, after I left the store and got home I discovered that I was locked out of the phone and had to get help restoring the phone after 3 hours of cell phone "hell" and "madness"!!!! After all this, it took three trips back and forth to this sh*t-hole store to finally get my "stolen" money refunded!!! In arguing with the the store manager (ID: gonzed9) to get this resolved on my last trip there, it became evident by his response, that he is in on these fraudulent sales tactics too!!! But it was when the store manager tried to charge me a restock fee for returning these supposedly "free" accessories, that I actually discovered that I had been charged for these "free" accessories and ripped off by this POS, Jason Perez!!!! Consumers!!!! Stay away from this store!!! Verizon Corporate Management!!! Take heed of your employees who are (mis) representing your brand!!!! read more

Rude, Unpleasant & Downright Awful! I have been a customer of Verizon for over 20 years and I believe Verizon is far and away the best phone company out there service-wise, but someone from the Corporate Offices needs to come and train these employees & managers or replace them. Based on reading the other reviews this seems to be a reoccurring trend that has gone on for years. I walked into the store in the middle of the afternoon during the week to make a return and was told I had to wait an hour. During this time there were several employees just standing around and going in and out of the back. The fact that they would make me wait an hour to make a return at the time I went with the amount of people they had there shows me this is a poorly run store. While I can look past this, it was the unpleasantness, rudeness and general demeanor of 75% of the employees there, including both managers I encountered. Instead of being friendly and saying something along the lines of "I am sorry sir, we will try to get someone to help you as soon as possible", I was greeted with blunt answers and general unfriendliness. The problem further extends that I've been to this store many times and EVERY single time there is some sort of issue. I will never be going to this Verizon again and will make the extra trip to a different location. My biggest complaint is in regard to SANJAY RAMCHARAN (solutions manager) who I've encountered before at this store and find him to be a generally unfriendly person who should not be any type of manager with the way he handles customers. I love Verizon, but I hope this review will save people from going to this store and waiting hours to get helped and being treated with the worst customer experience I've had in a long time. read more

I'm going to start out with a cliche here, but the reason this place is getting one star is because I can't give out zero. I came here one afternoon a couple of months ago to see if they could solve a problem I was having with my phone. After waiting the customary eternity (even though it was not significantly crowded), I got called by a young woman who was perhaps one of the rudest individuals I have ever encountered. As I began to explain to her the problem (there was a problem with the battery as the phone was not holding its charge), she interrupted me midsentence and said that she couldn't help me at all because I had a small crack on the screen. She refused to even answer my question, saying the phone was already damaged. After I tried to tell her that that was inconsequential and have received help at other Verizon Stores with my phone in its current state, she just looked at me incredulously and just said she wouldn't answer my question. Had it not been that I was in an incredible hurry (due to the fact that they made me wait there for so long all for naught) I would've spoken to the manager on site, but I had no choice but to leave with my issue completely unresolved. Later that day, I took my phone to the store on 5th and 42nd where I usually go, and they had no problem looking at my phone, identifying the problem, and assisting me in resolving its issue. And yes, my screen still had its small crack and no, that had nothing to do with the problem. Do yourself a favor and never go to this location on 2239 Broadway, unless you enjoy being treated like a third class citizen. read more

Beware of concealed charges for out of country use of your iPhone from Verizon. I got hit with an unexpected bill for $1,200 for 10 days in South America because I did not fully understand the complex billing systems Verizon uses now for messages and data pushed though from my several email accounts, internet access, and texts. Two years ago, I paid a flat rate of $69 per month for unlimited internet and data use with Verizon. Since then, I use the major name Modal.com phones which is pay as you go with none of the nasty international charges that hit me. Our company will be dropping Verizon for our 37 iPhones after our contract expires is 8 months. The staff of the local stores are pleasant enough. It is just the business practices of their employer with which we have a problem. It took 8 phone calls over a month for the Verizon billing and customer service departments to finally respond to my request for further explanation- which they only gave me the day before they were going to cut off my service. It is a lousy company to do business with. read more

The staff is extremely bias, the manager is arrogant. I'm a college student with a good job but yet I was followed around the store as if my bank acccount was empty, mind you the staff is ethnic but extremely cocky.It was an uncomfortable atmosphere all I wanted to do was buy a charger but I was given bad looks and sacarism. Worst experience at a store ever, your only an employee, my advice is you assholes should really humble down. Just because I'm down dressed does not mean that I'm broke. read more

Mike is great. Twice he has helped me out...once with a better plan for my whole family (and he didn't make it confusing) and the second time he figured out what was wrong with my phone even with the genius bar at apple couldn't. He genuinely tries to fix the problem in the customer's best interest and I totally trust him. read more

Worst Verizon Store in Northeast Awful customer service, lied to me about numerous things. I had an upgrade that they couldn't find, but found no problem in another Verizon. Watch out for Elvis, that guy is beyond incompetent. read more

I often come here for problems with my iphone and they always take so much of my time to fix it. I honestly don't think these guys know what they are doing! read more

Hi Verizon, thanks for the comment on this, even better, is there a person and contact info you can provide to really solve my issue?

Verizon is a corporate demon. Don't sign your life away to poor service, poor customer service, and bait-and-switch tactics.