I went in to get a new iphone and Aziza was very nice but did not know what she was talking about. She uploaded my husbands phone numbers on to my iphone by accident. When I got home, I realized that Aziza never asked whether I wanted apple care...Verizon sells apple care why wouldnt you ask about it? I called the manager and spoke with Charese who was the RUDEST manager I have ever spoken to in my life. I asked her what apple care includes and she said if I am asking about apple care I should know what it includes. I could not believe it. I would avoid this store at all costs. read more

HORRIBLE unprofessional customer service at this Verizon Store. Go somewhere else. I have had so much trouble getting what I thought was a simple issue resolved. I've now realized they are not competent. read more

Know your plan inside and out before you step foot in here. My experience here was that the salesperson who was assigned to me was completely dishonest. I went in because my phone was not charging. Right away, he told me I needed a new phone and that the iPhone 11 was the cheapest. My existing phone started to charge while I was there and the salesperson dismissed it by saying "that is only for now." So, I walked out of there feeling absolutely suckered into buying an $800 phone. However, the real shock was when I discovered that I had insurance! So this salesperson knew I had insurance - because he looked up my account, and still tried to rip me off. Not telling folks to stay away, but please be diligent. read more

Very clean store. Came in earlier today because my phone broke and wouldn't turn on. Jerriod was there to help me through the entire process of upgrading and setting up the new phone. He provided excellent customer service and would recommend anyone who needs their phone services to request him. read more

One staff called Jimmy there is super helpful and nice and sharp. He should be promoted. If you need to go there, make sure you have his assistance. Other staffs there were just fooling around and chatting. I arrived on Nov. 04, 2014 around 07:15 pm. There were about 7 staff in the store. Only an Asian staff (Jimmy) was busy, dealing with an old lady and another young girl waiting for his assistance. I choose to wait for him as well since the others look lame. i noticed there were 3~4 other customers in the store and they were doing nothing and just waiting with a long face. Those available staffs are either chatting or fooling around in the space. It was a very odd scene. I rated this store 3 stars just because of Jimmy's service is great. Otherwise I will give it only 1 star. read more

I stepped into this store and was not greeted nicely. I pursued to ask a sales associate a question to see if they could even help me otherwise it was not worth to wait. He rudely told me I had to wait my turn on the list....all i was looking for was for him to listen to me for 20 sec and give me a "yes no or maybe" answer. He then started to yell at another associate so I walked right out. read more

Avoid this store like the plague. I bought a phone online. Just needed to go in and pay for it. Instead, the salesperson - Aziza I think was her name, you'll see her name in other reviews - tried repeatedly to upsell me on the Edge program. I already did the math and concluded I would lose money in the end. (If you are considering the Edge, do your homework first. It rarely makes sense in the long run. Aziza spent a lot of time focusing on the short term benefits.) in any event she would not take no for an answer. She wasted time going into the back to run numbers. I kept saying I just wanted to buy the phone. It was only after I threatened to walk out that she capitulated and sold me the phone I had ordered. She had the good sense not to try to sell me on the stack of accessories she had dragged out from the back. Next time: I'll just have the merchandise delivered to my home. read more

I wish it was more specific. One of the employee refused to help me and was very disrespectful. The female employee and I had to call the Verizon customer service to get it fixed. Very annoying. I wish they would hire better people. If t was possible to review her I would give her a 0 the 1 is for the store! read more

Do yourself a solid and avoid this location. Absolutely terrible service. I went in there on three separate occasions in a six month period only to walk out. I'm an easy sell since I'm a Verizon Wireless customer. I was up for an upgrade and had narrowed it down to the cell phone I wanted. All I had was a few questions. Every time I go there, they put my name on a list to be helped. Only to have me wait 10-15 minutes to get help. All the times I went there, there was not many people in the store. This is the closest location to my job but I refuse to give them any business. I even contacted the customer service line to complain. No one should be treated in such a manner. Avoid this location at all costs. read more

The store manager Denny is amazing. He went so far beyond the call of duty to help me and I am so appreciative. Denny is one of the reasons why Verizon has the best customer service. They care. Thank you Denny for helping me!! read more

Not great... just sales men. Went in with a phone that would not turn on... only solution to sell me a new phone... need it now so I said ok... then their vault w phones would not open! They sent me to MADISON Av store... those guys are all stars... they figured out my charge port was defective and got me a replacement phone for free then charged old phone remotely! read more

This store is horrible. Don't even waste your time. I work in the area and have gone because of convienence but it's the biggest waste of time. "Oh let me sign you in" now wait for the next hour while we have 3 sign in people do nothing while people are waiting to be helped. I would talk about the customer service but it's already been covered. See one of the reviews talking about the worst custoer service ever. read more

Manager Nessie is phenomenal. She helped me with my issue and clearly knows her role well because EVERYONE was interrupting my time with her for help. Prior to me she was dealing with a very rude customer and she kept her cool. The sales rep I was working with couldn't help me and had me wait for Nessie since they claimed the other managers were tied up. Nessie was reliable and the only knowledgeable one in the store based on her demand (Wow). Thank you! read more

Clean and spacious, I just needed to charge my mom's phone emergency-like. Although it seemed busy a man came to help me right away, showed me the charging station and which one would work for her phone. Rapid charge and bonus there is one for my iphone while I wait! read more

Came in here at rush hour and they were amazing. Saw me almost right away and squared away my issue. Daniel and Vincent were extremely helpful and patient as they figured out what was going on with my phone. This store is calm despite the location! read more

Just got back from purchasing a new IPhone and IPAD; it was a great experience. Karen was wonderful and so patient with me as I am certainly not tech-savvy. She made the experience amazing! Thanks again Karen! read more

Terrible Customer Service! Avoid RJ. I asked him to give me the customer service number for Verizon HQ and he replied, "You should use your smartphone to find it." So rude and condescending. You better believe that I'm going to escalate this. read more

The store manager is totally a jerk. It is a shame that Verizon has someone like this a store manager. He created lie and refused to correct an error the store created. He even lied to customer service to prevent them from helping me. Will never go to that store again. Folks, avoid this store until Verizon fires this manager or you will be ripped off! read more

I was a little leery going to this Verizon based on some of the other reviews, but as I was just getting a gift card I figured I'd give it a go. The store itself was laid out well and clean, and was located in a convenient location near Grand Central Station (on Lex). The employees themselves were all nice and looked to be in good spirits, even at 8am on a Monday. I'm not sure how they handle getting a new phone/contract, but I'll likely give it a shot next time I'm up for an upgrade. read more

This review is for Karen- I found her extremely rude and unhelpful. She is the push I needed to leave Verizon Wireless.

TERRIBLE customer service and RUDE staff! Store manager Daniel Nieves is HORRIBLE. I visited this fairly new Grand Central Store as I had passed it many times but had never actually gone in, and was interested in perusing new devices and making a possible upgrade selection, as my current contract is nearing its end. There were only approximately 4-5 other customers in the spacious store, and I sampled devices without interruption (as no one ever approached me, said hello or acknowledged my presence). Eventually, a friendly young woman emerged from the back, tablet in hand, and asked if I had "signed in." I told her I was just browsing. I spotted the new iPhones on display and made my way toward them to sample them. As I neared the iPhone display, Daniel Nieves also walked in that direction to talk to 2 other customers, and stopped directly in front of me and the iPhones that I wanted to look at, with his back pressed against the display counter. I stood there for several seconds, expecting him to step aside, however, Daniel Nieves never bothered to acknowledge my presence. I then said, "excuse me," and he continued to ignore me. I then motioned and said, "excuse me," again, this time in a louder tone, and he, still not ever bothering to so much as look at me, audibly gasped, rolled his eyes, and in a deliberate move of childish defiance, took the most minute half step; moving the absolute smallest amount possible so that I could barely attempt to squeeze in between his large body and the display. As I forced my body in between him and the counter, the bag on my back physically bumped him, as he was not allowing me any space. When he was bumped, keeping in line, with his prior behavior, he moved no further and continued to stand invasively close to me, continuing his conversation with the other 2 customers. Furious, I then turned to him and said, "I'm sorry if I'm inconveniencing you by wanting to see your product." He then, for the first time, actually looked at me, and said in an argumentative tone "I'm talking to customers," to which I responded, "And I said excuse me." He then repeated, with more attitude "And I'm talking to customers," to which I again responded, "And I am also a customer, I'm trying to see these phones, and I said excuse me twice." He then said, full of sarcasm and without the least bit of sincerity, "well I'm sorry." I then said, "thank you." Instead of letting it end there, he then turned back to the other 2 customers and reignited the tension, by saying in a loud and condescending tone, "ANYWAY," to which I responded, "yea, anyway." Now, outraged, and no longer interested in sampling the products, I got Daniel Nieves' name from the name tag attached to the football jersey he was wearing, and approached the one person in that store who had been personable and friendly, and asked her for the store manager's card. She asked Daniel for a card and he told her "give me a minute." I stood there and waited for him to finish what he was doing, then he went to the back and returned with a business card for "Adam Martinez - Assistant Manager," with "Daniel Nieves" handwritten on the back. He then told me that Daniel Nieves was his name but at no time identified himself as a manager, nor did he attempt to offer a sincere apology. I don't know if the fact that he and his staff were dressed down in oversized football jerseys (not a good look for Verizon) made him forget where he was, and what position he held, but regardless of his motives and reasons, Mr. Nieves clearly needs some serious re-training in customer service skills and recovery. His behavior disrupted not only my shopping experience, but also the other 2 customers he felt so bent on telling me he was "talking to." What should have been a simple visit to a Verizon Wireless retail location, that could have ended up in a sale and yet another extension of my contract, turned out to be an agitating, frustrating and off-putting experience and outright horrible representation of the Verizon brand. For a store manager, or any representative of the brand to refuse to move from blocking the product and then to be so obnoxious about it, and have the audacity to become argumentative is nothing short of outrageous. read more