I had Verizon for Years and then like a stupid person, I switched to AT&T cause I was tired of my bill going up and up ... anyways long story short ... I'm back at Verizon (what dos this say?) Don't DO IT!! AT&T did some crazy stuff and messed up all my lines .... They didn't document what they did correctly and basically made it HELL. We had COLE from Verizon fix everything! Omg....He had to fix so much of our account and guess what.... We learned our lesson.... Never leave Verizon to save a few bucks cause it ain't worth it!!! Thank you Cole for all your help!! If you ever have a problem ... Cole is your Man!! He is the true meaning of customer service here! He went above and beyond to help us and made sure we are taken care of! read more

Rude, uninformed, dismissive employees and managers (ongoing concern at this specific location). Verizon, count your days.

i stopped by and i signed in and there was no line in front of me i just want to buy a phone just buy it and they keep taking other people in front of me to the point that i wait for more than 30 minutes and i left because they people that came in after me they text me first that there was one person in front of me when i was the first one and then in a couple minutes, they text me that two people in front of me in the line. How is that possible when i was the first one I will never stop by here ever again read more

I received excellent customer service by Estrella! I needed to upgrade my elderly mother's phone and it was a complicated situation because she is in a nursing home. Estrella went above and beyond to help me with this task. My mom loves her new phone! Everything worked out perfectly! I'm so glad Estrella helped me! read more

I received a better deal at Verizon then T-Mobile ? Yeah I'm paying less at Verozon but my services sucks !!! Why did I switch God please help me. read more

Excellent. Shanna was patient and thorough in the purchase process of our iPhones. She explained and demonstrated the new features and functionality. read more

The store is very nice and helped me with my billing situation. They took the time to help me get it resolved. Thank you! read more

Such a bad experience here. You are not greeted when you walk in and just walk around or sit awkwardly. When the guy walked up to me he had a bad attitude no hello no how are you nothing. You have to pay them $30 to help active a new $1600 phone you just bought lol and even that can "take hours to set up on their wifi" he wouldnt help me at all didnt give me any advice nothing. And when I left no goodbye no have a great day. Nothing. Save yourself and try a different store in the area read more

Got a phone upgrade here. Staff was professional and friendly. We came early (10:00 am). Our associates name was Bailey. He took great care in f us. read more

I was ready to give up on Verizon because it was difficult to do the mail trade-in , the instructions were not user friendly and it was extremely frustrating. I made an appointment at south hill Verizon and the 'greeter' who checks you in could've been a little more friendly But my disposition changed quickly when the customer service guy introduced himself. Ryan was great! He took time to listen to my frustrations and rants in a very professional manner , he had a whatever it takes attitude. He assisted me with a friendly attitude and the best part is he fixed my problems. Truly a Godsend. Thanks Ryan read more

Extremely inconvenient policys on business accounts. I can imagine many owners hate that they have to come in store to switch coverage to a phone an employee bought at Apple due to the new sim to esim transition. read more

cherri-ann was amazing! she helped us immediately and got our problem fixed after going to 3 different verizon's she was finally able to help:) read more

They refused to help me and made me sit on my phone trying to use the app instead of actually helping. They said they could not cancel a line but I would have to call in. All of the employees were just standing around. One told me it would be a 1.5 hour wait even though there was only one employee in the store. Very disappointed after 2 days in a row. read more

Bald guy with the beard is a scam artist. Added a warranty and lied saying we already had it. Classic sleaze. We didn't have a warranty on that line per our bill the previous day. Then tried to pretend it was some type of mistake. Scam scam scam scam. read more

Walked in, everyone was busy. No big deal. One of the clerks, who was helping someone at the time, asked us if we had been checked in yet. My response was "not yet. We're looking at prices". His response "ok, have a nice day then" What the heck was that? So much for giving my Verizon my business. read more

I came in ready to buy an iPad air and the sales person pushed a iPad Pro on me, he made me not want to purchase either from them. It was much easier to just go on Apple app and purchase from them. read more

One star is WAY too high. Arrogance and total lack of concern or care. Apparently the standard wait time for service is 1.5 hours. I will be an ex customer as soon as my prepaid time is finished. I asked for the manager because the door greeter was so bad and lo and behold was told that he was the manager. No wonder Consumer Reports rates Verizon toward the bottom of their cell phone companies reviewed read more

Well I was there awhile ago and thought about putting this on yelp. I went in to get something done on my phone and he( ace ) Cavalan tried TEN TIMES TO TRY TO SELL ME A NEW PHONE A CHARGE A NEW CASE A NEW EVERTHING.I HAD TO KEEP TELLING HIM NO NO NO NO NO NO NO. HE WAS VERY LOUD.The other employes where embarrassed what he was doing I could tell on there face. I would find another store. Hopefully this will help ace (whatever ) bad name this is a wake up. Sorry read more

I've had so many problems dealing with this location. I recently went to the downtown location to discuss some overcharges on my bill and the guy was so nice and helpful I decided to upgrade my phone to the new I phone 12 pro. I purchased a case because they said I could charge through it and because the sales guy said that I could return it. . I took it home and had repeated problems charging through it. So I went in today to take it back.and try to figure out why my phone bill almost doubled. First of all he tried to tell me I switched my plan and was prorated. No, that wasn't true. The issue was that they never cancelled my extra line. I cancelled it last September they just suspended it. Second problem, was the case. The guy I talked to today said that I couldn't return it there due to covid. But if I had purchased it there I could return it there. Ya, not the case. He just didn't want to do the return because it would likely count against his commission. This location is terrible. They've known that for quite a while but, still have the worst customer service anywhere. I work in customer service, it isn't hard. Don't lie and don't upset the customer. It's pretty simple. I'm very upset. read more

Lately I have had problems with with store. Today I just went in to see how I could get a replacement Spen. The girl working well sitting in the stool didnt ever stand to address me. I went to her and asked if I could get information about an S Pen replacement and she just said "we don't carry them". I said that's odd, well do you have Note 9 cases she replied with we have a couple I think over there. What I wanted to ask was if her ass was glued to that stool. But I didn't. This is why I don't shop here! She recommend that I go to Best Buy. read more

Recently switched from AT&T to Verizon and had some questions. The guy we worked with was Vong, I believe. He was very nice, helpful, and moved quickly so we didn't waste any time that we didn't need too. Thanks for your service! read more

James helped me. Good phone. Got me into some awesome head phones. Love th LG hk headphones. Going to have to get my husband a pair. I buy tons of phones for mortgage so having the latest is important to me. Had other carriers they stop working over the narrows. read more

My boyfriend ordered a phone online, and set it for store pick up. Went to pick it up, waited about 10 minutes wasn't busy and associates were just standing around. Finally someone came up to us, and brought out the phone. In the past at other locations, they walked us through every step with getting the phone set up, and answered any questions we had etc. Not at this store! The associate handed my boyfriend the phone, and my boyfriend asked him if he would help him set it up, and he responds: you do it at home, just connect to WiFi. My boyfriend bought a $800 phone and that's the associate response! Won't be back, rather drive to a further location, and get way better customer service. We only went to this location because it was right down the street from where we live. read more

Always a freakishly long wait here. Seems under staffed for the location. Today's 1 Star comes from the lady that I asked a quick question said she's not supposed to be helping just checking people in. No eye contact at all and no customer service skills. read more

Employees are verbally abusive to customers and discriminated me for being upset with my phone service not working. I was treated worse than an animal by the blond haired lady and told notes by her saying I was argumentative on the phone. I was verbally talked down by this lady and she got in my face and I asked for a manager and then this is were it got even worse. The manager named Jonathon Brooke has no business being in the customer service industry as he has no idea how to desescalate a situation or even apologize for his associates actions. Trying to trespass me for no reason is not right after all they abuse the customer and expect them to enjoy it. Only shop here if you don't have complaints as they won't help you here. Make sure that you dont have any problems as they are known for ejecting people without cause and are discriminatory and don't care to help customers. When things go wrong they can't handle it. read more

Mike was super helpful and knowledgeable. Got me in and out of there in no time and did it all with a smile! Thanks Mike!

We have 9 devices on our wireless plan so far, and when one of them needs an upgrade, we always go in to the Verizon store at South Hill Mall. They remodeled the store a few years ago, and it is much bigger and nicer now. The layout feels contemporary, with the display models showcased around the walls, and islands instead of a big counter. There is comfy seating with charging access as well. We are always greeted immediately upon walking in, although sometimes there is a bit of a wait for help if the store is busy. They sign you in electronically, so you can wander around or get a snack at the food court next door if you want. Once you get someone helping you, you understand the wait time because they really give you undivided, personal attention, and it never feels rushed. I have also always noted that while current deals and specials are mentioned, there is never the "pushy salesman" pressure to buy. There is a large selection of accessories in the store, so we always walk out with everything we need. Recently we went in to get my husband a new phone, and to have them look at a keyboard we bought last year for his iPad that was malfunctioning. Our salesguy explained our options for upgrading the phone, and how it would affect our plan and monthly payment, and he was able to replace the keyboard right there with a brand new one, no questions asked. read more

We went in an hour before they closed & Briana was INSANELY helpful. Highly recommend her if you can get to her.

This is the WORST Verizon store on the planet! We have a corporate account with Verizon and went in to make some adjustments. They were completely disengaged and were no help at all. They actually told my business partner and myself to go to the Apple store. We went to the Verizon store on River Road and that group could not have been more professional. Stay away from the Puyallup mall location if you really need professional services. read more

I arrived at the Verizon store only to be told that they had a "very long wait" and maybe I would like to go to the other store. I had the nerve to ask how long the wait was and I was met with rolled eyes and nasty noises behind my back. Seriously? This is customer service? read more

Can't believe how terrible the customer service is here. Came in to switch onto my boyfriends phone plan and rather the Verizon associate assist us with the process in store, he wrote down a number for us and sent us on our way. Came back with a few questions and he was of no help, and also had an attitude as if he were annoyed. I finally got so frustrated we just left and said screw it. In addition to all of this, during my time inside the store a woman came in and began to explain to a different associate about a glitch on her phone, once again, rather the associate HELP her, he said "I'm sorry i can't help you"...He didn't even look at her phone or see what the problem was. I actually spoke up and told the woman i would help her because i had the same problem with my phone. As the woman walked over to me the Verizon associate just walked away. Very frustrating experience.. read more

Dishonest employees. I went in to switch to them from another carrier. They promised to do this and cover that, and once I was out the store the nightmare began as half of what they told me was false. And once you signed the papers you're screwed. Make sure you get everything in writing, don't assume or take their word. I would not recommend this store to anyone. read more

If I could give 0 stars I would. Waited 50 minutes and the reps said someone would 'be with me in a couple minutes'..yeah didn't happen. Terrible customer service. We will take our business elsewhere. Edit: there were 2 employees putting up displays instead of helping us :/ read more

A guy name Vong was helping us he was nice at first he told us to come back when we are ready to trade in our phones. He check the phones and told us what is worth for trade in. We came back after 1 week to trade in our phone Vong was there but another guy was helping us and told us our phone was not worth even a dollar then we told him Vong was helping us and told us what is worth. Vong realized we wanna talk to him he run to the back and his workmate told us he is gone for the day that was really rude and not a good customer service. I don't wanna deal with Verizon in south hill anymore again they where nice at first as soon as you get signed up with them then they don't wanna deal with your concerns. read more

Dealt with Jonathan, the Manager of this store. I had billing issues and they were promptly taken care of in a friendly manner. My issues and sincerity were not questioned and everything was handled in a matter of minutes. Although I now work for a competing wireless company, I would recommend this store to any Verizon customer that has had issues dealing with Verizon support via telephone or through the web. Thank you Jon, I greatly appreciate your customer service skills and demeanor. read more

My husbands phone broke on May 4th. I called the Verizon store, they told me they would wave the 30 dollar upgrade fee. They said they could do it at the Puyallup mall, they checked and said they had the phone in stock. When I got up there they said they didn't have it. I kept insisting they did and they finally found it but wouldn't wave the fee. I went back home and called, they still wouldn't wave the fee! However the first lady I talked to in the beginning of the day said she would. The 2nd lady then said she would take a look, then said she could wave 20 dollars. I asked to speak to her supervisor, she waved the fee. When I received the item the next day it was the incorrect item, I asked if i could return it, she said I could. I went to return the item and no one was there to help, the associate, that was taking names down, Brian , was no help at all! Even to return an item i had to wait for 7 other people! I am very disappointed since my husband has been so loyal being with them for over 20 years! They said they have amazing customer service but it did not show at all! read more