Terrible service from day 1. Very disrespectful. Some of the worst service i have ever received. I switched to Verizon because I had always heard great things about them. after the past 2 visits and phone call. I'm starting to wish that I never did. Very disappointed. Customer service is wayyyy below standard. Will not be going back to this location ever. read more

If I had known the problems I would have just trying to see why my phone (thought) I wasn't logged onto internet I would have gone to Best Buys Geek Squad. Called 611- 3 times and no one knew what was wrong. 3rd time calling girl just wanted to send new phone. I work with my phone who has time to loose money. So she went and reset to factory even though I told her the Cloud takes too long. Last year it copied each photo 10-15 time so cancelled Cloud. Lost everything. Stayed up all night getting it to run again. Went to Verizon store stopped at door like criminal. Tried to explain problem and girl just keep asking "so what do you want?" We pay $200, for one some respect. Like prev. statements no help. Everyone standing around making money looking at people coming in like we are bothering them. Finally after asking man if he can sit down and help me he finally did. What's happening to America? The PEOPLE. read more

Of course, this store gets 1 star only because 0 is not available. Please, Yelp, give us a 0 option! Perhaps it was the 45 minute wait with no refreshments or any kind of entertainment... Perhaps it was the "sales" person who discouraged us from getting a phone because it extended the plan out to 2 more years... Perhaps it was the lowest common denominator person wanting to go home early and not do his job.... We have visited different Verizon stores - particularly in Tempe and Scottsdale area. During the wait, the employee would check in with us and was courteous. The sales person never interrupted us or discouraged us from making a purchase. The phones are tied up these days with a long wait also. We went in and were told it was a 45 minute wait. The store was already going to be closed by the time we were to be seen. Fine. We waited. It was so boring. I was like, forget this... but our name was next. Finally, we were seen. Our "sales" person began by interrupting us when were were telling him what we wanted. It was clear he wanted to go home. I mean, after all, it was already 8:15. The store closes at 8. So, we had these $300 coupons off a phone and basically, I wanted a new phone. It didn't matter the cost. We make well over 6 figures. Of course, maybe that was not obvious to our "wonderful" sales person, because he was discouraging us from getting a phone because of cost. I was wearing a t-shirt and jeans. Honestly, we spend more on dinner than this guy makes in a week. At any rate, the employee stated that he wouldn't recommend we purchase the phones now because they wouldn't be any better than the ones we have now and we would lose our "edge" opportunity. I mentioned we were already on a 2 year contract (8 months in) and not going to be eligible for "Edge". This person who spoke with us - I cannot say helped, I cannot say assisted... only spoke with us, was obviously eager for us to leave. As a business owner, I am appalled at this employee who would discourage a customer from making a purchase based on his perspective or experience. Corporate may never find out. Customers will definitely be discouraged and lost. We attempted to make the purchase on the phone after we left the store. The call was dropped 2 times. That is NOT a good incentive to continue with Verizon in San Tan Valley area! By the way, Verizon, it seemed like this "not sales person" came from help desk or technical support. At least that is the impression we had. Perhaps hire people in sales and avoid technical support people doing any kind of face to face with human beings, animals or plants. read more

It has been quite some time since I wrote a review, so please understand that I am writing this because of the exceptional service I experienced at this Verizon location. My wife, son (toddler), Brother-in-Law, Sister-in-Law, 2 nephews, and Mother-in-Law ( all came into this location with the intention of adding everyone on to my family plan, and going to an unlimited plan. *phew* OH and we all decided to upgrade our phones... so there's also that. We had the good fortune to meet Ashley S. at this location. She was AMAZING. She made sure that we ALL understood everything. I am actually trying not to use such broad terms, but she really did! She spent time with us as a group and individually answering our questions about how the bill would break down, how much my bill would be going up vs my wife's, and other family members, how the unlimited data plan worked, what the differences are between the iPhone 6S Plus and the 7 Plus. She answered it all, clearly, and accurately. We all hadn't originally planned to do the phone upgrades, so we all had to go home, back up everything, and come back again. Ashley happened to be with another customer when we all came back, but it was great to see how excited she was to be helping someone! She smiled constantly, made jokes, shared stories about kids and family. We were all extremely happy with the service she provided. If you have a need to talk to someone at a Verizon store, Ashley is the person you should talk to. Her store is about 45 minutes away from us, but I'm sure that we will continue to return to this location, to receive Ashley's amazing service. Thank you Ashley!! read more

Check your receipts after leaving this store! I was told by their rales representative, Jon, that they were having a deal that included a case, screen protection and extra chargers with the purchase of a phone. When Jon told me the amount of my bill and I questioned it, he stated "this is the cost of your phone because you did not have a trade in." I was far too trusting and would never have imagined such blatant unethical behavior from a company like Verizon. I had been a loyal customer for 15+ years. When I finally figured out what had happened and expressed my concerns to the manager, Alma, she stated "well, wouldn't you have wanted the screen protection anyway?" I was completely shocked by the unethical, dishonest way this Verizon store does business and would recommend you go elsewhere. read more

This is a rating just for Michael. He was so pushy and rude. He should not be working in customer service. He is only out for his commission. Every question i asked he skated around and never gave me a direct answer. I have been with Verizon for years and this guy had me wanting to switch carriers. read more

TERRIBLE EXPERIENCE!!! I go in there to get my broken phone replaced. They said we can get you one by Tuesday or Wednesday. They said go to Apple Store and you can get a phone there today. After a 2.5 hour wait they tell me my phone is not covered like Verizon said. I go back to Verizon and instead of helping me get a warranty replacement they try and up sale me to upgrade when I am not due for an upgrade and tried to sell me an Ipad. The guy says I can pay $14.99 and get it the next day. This was Sunday and today is Tuesday and no phone. I called them and asked about this, the lady was rude on the phone from the store and said we wont get your phone till 2 days later. WHY would you sell me next day shipping when you know it wont be here. She said sorry nothing we can do about shipping. Terrible service over the phone, the guy in the store was a nice guy and very helping. I recommend that people DO NOT go to this store and go to a different one. If I could do half a star I would. read more

Worst Verizon ever. Micheal is the most rude and most I informative person ever. Don't go here unless you want useless information. He tried selling me EVERYTHING. Except what I wanted. He also asked me questions that where personal. Just choose a new Verizon pay the extra gas money. read more

Blake was great as he helped me purchase my new phone. Spent lots of time helping me get everything set up and made sure I was all set. Very helpful! read more

VERY HAPPY! Good customer service is half of the process and is often a deal breaker with any purchase. Went to replace an older Verizon phone. Checked in and in less than 5 minutes Rosemarie walked up and introduced herself. As I was explaining what I wanted, I could tell that SHE WAS ACTUALLY LISTENING TO ME. She asked more questions and helped me to narrow down my choices. She answered still more questions without making me feel like I was wasting her time. Anything she was unsure of or couldn't answer she checked with management instead of making something up. I had considered switching carriers but the service and attention from Rosemarie kept me with Verizon. Again, very happy with the whole transaction read more

I worked with Ashley Warren who promised me a price lock on my monthly charges when I was hesitant to go with the Edge plan she was selling. 2 months later my bill went up $30! When I called to speak with Ashley, assuming she would correct the problem, she had attitude with me, only offered to remove 3 services from my account to lower my bill $17 and then hung up on me. read more

I will no longer deal with Verizon, nor will I recommend it! For three years their abysmal customer service people stonewalled us, broke promises and lied to us. Verizon started an account in my name WITHOUT asking my permission. This created havoc on our main account, and Verizon refused to resolve the problem! In addition, the manager at Dysart and McDowell got really nasty when I tried to buy a phone for my mother WITH CASH. Her comment was, "I don't have to help you!" There has been one store, and one store only, that has at least tried to be helpful, and that's the one on the 101 & Northern. Even the stores in San Diego, which we visit regularly, don't do what they say they are going to do. My niece also tried to deal with Verizon and was lied to, when one of their tech's told her that she had 80 gigs of data usage on her account. The bill shows NO data usage. In addition to all this, bills that should have been sent to our home were sent instead to a home we had NEVER lived in! Go with another cell service. Don't go to Verizon!! read more