I have had the absolute worst experience with Verizon. All I wanted to do was upgrade my phone because it is severely cracked & no one could help me. I placed an order with one store, but ended up needing a phone sooner than when it could get delivered. I tried to order a new phone & that is when one million issues began. I talked to two different stores & neither were helpful. Managers were completely lost on what to do, & their higher ups could only give vague, confusing answers. I have been checking in every day for a whole week with a broken phone still in my hand. I've talked to 8 employees now & am absolutely shocked that all becuase of one order cancellation on a new phone, I am no longer able to get one. My issue has yet to be resolved and I keep getting told "tomorrow we should be good to go." IM LOSING MY MIND! It should not be this hard!!!!!!! I would switch to T-mobile yesterday if their cell service didn't suck -- that's the only reason why I'm staying with Verizon. What a joke read more

Rude and unhelpful service members !!! Luckily I was able to call Verizon the next day to get all my needs met and questions answered! read more

Just tried to buy a new iPhone 11 pro and probably had one of the absolute worst experiences I have ever had with a customer service rep from one of the in store reps there. I had previously stopped at the signal butte and baseline store to see if I could cancel my order online that was scheduled to ship oct. 2 and buy a new device in store and he told me I would have to call customer service to cancel the order. I called and waited on the phone for 40 min and finally talked with a lady who was very helpful and told me what stores had the same phone I ordered (midnight green iPhone pro max 256g) and she told me the queen creek store had 3 left and 6 of the black and gold iPhone 11 pro Max's. Drove there right after probably 15 min tops and I'm greeted by a young Latina woman. I tell her I was on the phone with customer service and she abruptly interrupted me to say that customer service didn't understand how it works in store and that I can't really trust what they said. I was just trying to convey what I was told to say over the phone and was met with blatant attitude and disrespect. She took a while looking around in the back for the same specs but just the iPhone pro. Color wasn't a huge dealbreaker and I was fine with either the pro or the pro max. When she told me they didn't have the color in the storage that I wanted I told her I would be fine with the gold 256 iPhone 11 pro and she just condescendingly asked me "why do you even understand how the shipments work? She gave me a look as if I was the least intelligent person she had interacted with that day. I have honestly never had an employee be so rude and have made me feel so unintelligent as a consumer and I will definitely be taking this to corporate. I genuinely don't understand why one would treat a customer with such blatant disrespect for absolutely no reason. read more

I would like to say that this issue was corrected at the date of due payment. Although I do not know the knowledge level of the associate that was helping me I will say that maybe they were aware of when the refund would process. Maybe not. I will never know as I was only told that I would see the refund in the my Verizon app. When I did not after 10 business days I was concerned. I appreciate this being escalated and corrected. I raised up to 3 stars but not five as I also saw someone that had an appointment wait 45 minutes and then walk away. read more

My Rating 2.5 I purchased 2 phones on the phone & prior To my purchase I called the local Store which turned out to be a call Center !! Anyways the guy was friendly And gave me what I thought I wanted But there were issues in that too because For $50- 100 more I could have got something A little nicer and once you order there is A $50 restocking charge !!! So never the less I got 2 phones And had to make 2 trips to the store!! Not Thrilled with my $1400 purchase!! I have been with Verizon for years and The phone service is real good !! That's why I stay and they have a 55 yr old senior plans that works for US!! After reading the Company's Response You guys Suck !! read more

I walked up to the store and the doors were locked at 7pm when the store hours say 8pm they lights were on and people in the back chilling. I figured I'll go get food and come back that way and the windows were all gated up and lights off. Supper annoyed maybe you should change your hours if you want to go home early or put closed sign on your door to let people know. read more

I went to pick up a phone there today and the so called salesgirl Rosemarie was the rudest person I have encountered. Ask to speak to the manager and was told "Manager on the phone and won't help you". We will never go back into this store again. There are plenty other Verizon stores I can go into So disappointed. We have been with this company for many years. read more

The customer service of the store is unacceptable. Spent $1300 on an iPad. Get home and won't connect to cellular. Call Verizon and say iPad doesn't exist. Nothing they can do. Verizon in general is horrible, let alone their customer service. I wouldn't recommend anyone coming here. read more

I made an appointment to upgrade some cell phones. While there Verizon system crashed. I was unable to do anything. I went back an hour later. Was able to purchase a new upgraded phone. Was handed the phone and was told to set it up at home. I was also trying to transfer daughters iPhone 8 to my old phone. Again, was told to do it at home. Go home, find out my new upgraded phone was not even activated. Ran back to store. Closed. Called Verizon and after 3 hours on the phone with their IT departments, I was able to get all this mess settle. My phone is activated, and got my daughters transferred over. I have never had this happen. They store always did the set ups and transfers. I personally feel the sales person at the store did not want to bother with doing his job and helping set up new phones. This was by far the worst experience I have had dealing with Verizon. read more

I need to let people know that I never liked going to a Verizon store , that's before this queen Creek store ,fast, courtesy is outstanding, and last night topped off the cake !I went in just to pick up a phone I bought online and meet the best employee that Verizon has Her name is Alma Antolin and she was not even trying to sell me anything but had answers to the questions I had , which then in turn lead me to buy not one but two extra Hum units for my children's cars and it will give me the peace of mind that every parent needs and wants ! So she also could have sold me half that store if she tried because the device from her was fast and great , she even took my phone out of my hands and loaded the app for hum and explained how to use it and then showed me her app on her own phone and the features it has , and that was what made me say I'll take two !! Plus these will also save on insurance! But If you don't have Verizon then you should! I have had them for 12+ years from the mid west to Arizona and always great service, and with employees like ALMA ANTOLIN at the Verizon store in Queen Creek Az 21172 s Ellsworth loop Rd suite 106 # 480-987-1521 so call and set your appointment today and tell her "jimmy v " sent ya Thank you Verizon for great service and for your awesome employee Alma Antolin solutions specialist! read more

Verizon - Alma Antolin Verizon Wireless - Mobile Phones Near Me - Queen Creek, Arizona

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If you want good service apparently you have to show up WELL before closing hours. We got there at 6:35p when the store closed at 7p. Manager was BSing (and being condescending) to a couple and all other associates were with customers. No one greeted us. After waiting around for several minutes we see the manager approach the family that came in after us despite the fact he had full view of us the entire time we were in the store and knew no one had checked us in. By this time it was 6:52p and he tells us if we have lots of questions or would need help transferring data, they wouldn't have time for us tonight. I tell him I'm trying to determine what discounts my daughters phone would be eligible for and what our price per month would be for the various phones. He adds us to list and we proceed to wait an additional 25 minutes for an associate to become available because apparently the manager himself isn't able to answer these questions. Associate finally approaches to help and he basically lies by telling us we would get the full $800 off the iPhone 14 when he knew damn well we were trading in an older phone. I only discovered this after leaving the store (also discovered that ultimately if I want anything close to that deal I will have to change my plan which will equate to an increase of $65/mo). Unfortunately this behavior only reiterated my thought that these people act like used car salesmen. Basically we feel like the associate ended up finding a way to get us to leave, which we did, no phones in hand, and won't be going back. Overheard another associate saying "that's f*cking ridiculous" after he walked his customers out (the family that had come in after us). Gosh forbid these people stay an extra 30 min when they already have an early closing time. Don't waste your time. read more

In December I purchased 2 Iphone 10's with the understanding it was BOGO. I received the 2 supposedly free phones & have been billed for them every month since. I mistakenly assumed they knew all the requirements for getting the free phones but Verizon has managed to find loopholes & now I am stuck paying for 2 phones for 2 years that I didn't really need. I will never trust them again. read more

Store in San Tan Valley, AZ. All I can say is rude, rude, rude. No help at all. I will be going to another store. Train your employees!!!!!

Edit (10/23/16): worked with Mike twice this last week. He is awesome as well!! I Don't understand the negative reviews... I only use this location! Today we worked with Tyler... he is awesome!! As always, our concerns were heard, solutions were offered, and we left with smiles on our faces. Keep up the good work! read more

Avoid this store at ALL costs! My husband and I were LIED to continuously about why our bill went from $180 to $330 after we upgraded our phones. We were told our bill would increase by $13 with the upgrade... not $150! Outrageous! Now the store can't seem to tell us why this guy lied to us and how we can reduce our bill to where it is supposed to be. Talked to corporate and they've put the store on an investigation. Whatever you do, don't go here.. you will be played and lied to! read more

This store operates like a bad used car lot! Went to the Verizon store to switch from ATT to Verizon. The salesman said all the right things about pricing and programs, but he didn't deliver what he said! The price was higher than he said, he did not sign us up for the Global calling plan we wanted or the phone insurance coverage. Next day delivered a personal note on the copy of the bill he gave us expressing the issues (couldn't talk to him because we didn't have an appointment) and asked him to call me. He never did. A couple days later his manager called me after reading the bad review I left on the Verizon web site. She listened to my issues and said she would call me in two days, the next day was her day off! That was 5 days ago and she hasn't called! I am sending off a Priority Mail to the CEO at Verizon. Hopefully someone there will be concerned that their company store in Queen Creek AZ is operating like a bad used car lot! read more

Went into buy a new phone, paid about 1200 in total and I asked for them to remove a 17 dollar a month plan off my phone and he completely agreed and said it was taken off, looked at my bill statement and there it was not taken off. So he lied to me which is just unbelievable. read more

The whole Verizon customer service is a joke. I've called many times. I've chatted many times. It's a damn joke. I'm frustrated beyond belief! I'm locked out I'd my account. The account manager is provcbably wrong, we moved from a corporate acct and think that company may still be our acct manager. We are being charged for data on an unlimited acct read more

Why open just to keep customers outside in the heat. Absolutely no ability to think for themselves. Only allow customers in who have an app. Why not set up tents or some simple shade if you will only help customers who have an appointment. read more

No complaints at all. Garrett was very helpful and even followed up with a phone call the following day, after our visit to store to see if our new service had connected. read more

We were debating on canceling our current T-Mobile plans and joining Verizon. Went there on the 8th and were told that our Galaxy S7's would transfer over with no problems. There was no way I was about to buy a phone after I just paid mine off. We were told nothing about activation fees either. Go back a week later since my Dad was available to make it happen. The gal wasn't there that helped us on the 8th so we were helped by another gal. She said that our phones were not transferable and we'll have to pay $40 activation fee per line. I understand that there needs to be an activation fee but if there's a family of 4 ready to sign up, give them a damn discount! She said she'd be able to charge us $20 each and kept stating that they're having a BOGO phone even going on. Also, said we'll be receiving a $200 Mastercard gift card for something else but we didn't care because that will basically go towards the first bill. We left and went right over to T-Mobile where we had excellent customer service and will continue to be with them! Stay away from Verizon! read more

All Verizon wireless customer service:SHOUT TO ANYONE EVERYONE ON VERIZON WIRELESS CELLULAR SERVICE, I am doing this to protect all the innocent people that are considering them for mobile phone service. I do NOT believe in bad mouthing anyone or any business on basic, reasonable mistakes. We all make mistakes but this is a crime. 2 years ago, by MISTAKE, they took over 900.00 out of my bank account with NO WARNING because I use auto pay with them. NEVER DO THAT THEY WILL SCAM YOU. IT WAS CHRISTMAS TIME THAT TIME TOO! IT TOOK THEM 6 weeks or more to refund my money!! Now 2ND TIME, I sent a phone back on the "upgrade program" they sent it back SHATTERED, AND Refused to accept it . I paid 150.00 at the Apple Store for a new screen because the Verizon store TOLD ME TO. I sent it back to them perfect AGAIN! Ready for this one.......THEY THREW IT AWAYand ONCE AGAIN NO PERMISSION TOOK 750.00 out of my checking account to PAY FOR IT!! Never even WARNED ME. VERY BAD BUSINESS! I could not wrap my brain around ever EVER treating ANYONE IN THE WORLD like this. I am never late on a bill and I have 5 lines on auto pay. I am leaving this company because they have proven to be dishonest and have no integrity . GO SOMEWHERE ELSE! You could be next. read more

I hurts me to give this location even one star. Rosemarie has the worst customer service I have seen in a long time. She was rude, short, and deceitful. On the Verizon website it clearly states that the trade in price on the phone can be applied to a new phone. She told us that we HAD to use it on an accessory package costing $300. when we asked for more options, she grudgingly said that there was a package $140 dollars. When we looked it up online and saw that we can apply it, she simply said that we will send you a gift card. no other options. And at this point she was less than helpful and was clear that she wanted nothing more to do with us. what a horrible experience. Don't go here and if you have to, consider a different carrier! read more

Horrible customer service! What a waste of time and money. I can honestly say u will never be back here!

I went in to exchange my Verizon brand charger because it stopped working. There was no visual damage it was in perfect shape it just happened to stop working. So I went in and spoke with the gentleman at the front door. I told him exactly what I came to do. He proceeded to look my account up so I could exchange it. However because I'm on a corporate account and because he couldn't find the receipt he and the manager would not let me exchange it even though it was clearly bought there and in brand new condition. I was being punished because of their flawed system of not being able to look up purchases by my phone number. I HIGHLY recommend you go to a premium retailer like GO WIRELESS. They exchange items with no hassle. This manager at this location clearly lacked customer service skills. read more

It's funny to see the responses about valuing customer service. I truly had one of the worst customer experiences there at that store in my life. Rosemarie was simply awful. It seemed she cared more about upselling than helping. All I wanted to do was upgrade my Pixel to a Pixel 3. She told me she could trade in my old phone towards a $299 accessories package. When I suggested I could buy a case from Amazon for a whole lot less she became indignant. She then offered a smaller accessories package for $149 and I was honestly considering it but when I asked if I could just have the trade in go towards my bill she told me that Verizon does not do that anymore, only store credit or a gift card. When I tried to go to the website to show her, she walked away, she was done with me .I tried to get someone else to help me but unfortunately for me they made her come back again. It was obvious she really did not want to help me and basically threw everything in a bag (the Verizon tissue paper was left folded at the bottom of the bag) and told me to go home and set up phone there. I know that the franchise stores are famous for this kind of treatment but I was really surprised it was a corporate store. If that is valuing customer service than we have very different definitions of what customer service looks like. read more

Put on a long wait list, routinely watched the staff joke around and chat with each other for a long period of time rather than helping the many customers waiting. Definitely would not recommend this location and clearly the store lacks proper management with customers service as the focus. Trevor was completely unhelpful (short and rude), when asked simple questions like how to transfer contacts was told he could only help if paid an additional $10. read more

I was hesitant on switching to Verizon but I had such an awful experience with Sprint I had to do my research. We switched over 4 lines and purchased 2 new phones with Verizon and the person who had helped me was very informative and helpful. However I was to receive over $900 in rebates about 12 weeks later and when I didn't receive $750 I went into the store to speak with a representative and he told me he would contact me in a couple days to let me know why. Well after about 10 days With NO contact from this rep I went back into the store to be helped by 2 associates that looked into it a little further but still had to contact their manager (who wasn't there at the time ) and let me know why I wasn't getting my $750. I was pretty upset by this point. I had spent over $900 in one day on just Verizon products (not including phone ) so I could obtain rebates and no one was helping me. I called after about a week when no one was calling me and letting me know what had happened. At this point I was furious. I spoke with David at this store and let him know everything that had happened and he was also able to see that no one had got me any answers at this point. He said he would contact the General Manager and have to call me in a couple days. I told him I had already been told by 3 different people the same thing. HOWEVER David called me back ! David followed thru and was able to get answers and help me me finally obtain my money ! I would have given NO stars if it wasn't for David. David has followed up with me a couple times to let me know that they are still in process but the money will be sent. THANK YOU DAVID. You have been AWESOME. I truly appreciate the customer service and above and beyond that you have done. read more

Thank you Garett for canceling some of my service for me! Quick and painless! Called customer service last night and told me that it was canceled and was not. Will never call customer service again. Thank you Garett read more

Do not go to this branch!!! All of the employees are trained to upsale a bunch of stuff you don't need. When you get the bill and realize what they charged you, they tell you your passed their 14 day return policy even though you have up to 45 days at "their discretion". They are straight up crooks! The Power Rd. Branch is where I would recommend going. It may be a further drive, but it will definitely save you a few hundred dollars. I legitimately got ripped off! read more

My wife and I have been with Verizon for over 11 years. Recently we experienced an unfortunate circumstance and someone compromised our online account, added a line and a phone. The day after realizing this my wife called the fraud department and had a less than satisfying conversation with them. Being in the fraud investigation industry I handle these call regularly. While on the phone with my wife, the fraud department rep. stated something to the effect of, well these things happen. If there is one thing anyone knows, fraud industry, service industry, common courtesy, is you never tell the customer (victim) "these things happen". I wanted to escalate this interaction immediately. I spoke with the Manager at this location over the phone and determine that our account was compromised online, not in store as the fraud rep explained to my wife. It also appeared that the issues of concern were resolved and we were good to go, NOPE. That Sunday we went to the store as we were up for our upgrade. Upon arriving to the store the sale rep check our upgrade availability and determine us to be qualified. Therefore we proceeded to make our selections. After almost an hour n a half of going around about all the things we could have or what we "needed" we started the process of checking out. Then at that time they determined that because of our account being compromised it changed our eligibility for upgrades. The store manager did make some phone calls and told us unfortunately fraud didn't make correct notations and we would have to call Monday. On the way home we call Verizon's customer care line - after 45 mins we were told they had found the issue, submitted the form and that it took 72 hours to implement. With that we were told we didn't need a follow-up, we didn't need to call fraud (as the store manager instructed) and that the rep would call me with a follow up that everything was good (this was Sunday so Wed being 72 hours). On Friday evening I had yet to receive that follow up call, again no sense of urgency for customer concern. So I called customer care again to be told that the form that needs to be submitted and it take 7 days now. After determining that once again we were let down by Verizon I asked for a supervisor. In speaking with her, now on phone for 45 mins again, she mentions that the fraud department is better equipped to handle these issues. So once I determined that all this time with customer care was a waste, I asked for the fraud department. Luckily i spoke with some that seemed to have a little urgency behind her actions and was able to re-write our eligibility dates and told me we were good and that any sales representative with issues could review her notes and we would be ok. Relieved by this (also coincidentally my wife called and also spoke with fraud and was told the same thing with the addition of $25 off this bill for convenience ). So today now a week later we go back to Verizon and according to the store, now only the credit department can help me. This is more than concerning as we were under the impression that only a our account was compromised and in that our password. If credit is involved, is our social security numbers compromised? The serious lack of ownership, sense of urgency, willing to help the customer and follow up is a serious opportunity. When we asked the sales rep today for our total to cancel our contract, he simply gave it to us. No reaching out to a manager to attempt to save a customer, reach out to any support to see where the disconnect between customer care, fraud, the store and the customer was, nothing. Simply gave it to us just reassuring that Verizon doesn't care about a customer leaving, simply giving the impression that another one will replace them. If Verizon treats a compromised password like this, has this much disorganization between their departments on an issue that potentially can be so small, what happens when they truly have a compromised system where customer information is comprised on a much larger scale. I know I won't be around to find out if this is how this is handled. You have truly let us down Verizon, not the service we expected after 11 years with little to no issues from the customer. read more

Clerks will lie to you and deny replacement warranty coverage. Signed up for one plan, had paperwork in hand, and was told that wasn't actually what I signed up for! Horrible service! Can't wait to get out of this worthless contract! When asked to get a phone number for manager had to wait 15 minutes to get the card, Never using Verizon again! read more

We had a great experience at Verizon last night. One of our old phones wouldn't back up to the I cloud and the tech who was very knowledgeable helped figure out the problem very quick and saved our pictures and was able to transfer them to the new phone. Thanks so much! read more

Twice I have gone to this store and was put on a wait list. Twice I waited for an hour or more without anyone checking in on me or apologizing for the wait. They have two "supervisors" that stand there only checking people in. If they're not checking people in, they literally just stand there! Seriously, why would you not talk with your waiting customers and apologize for the long wait or let them what number they are or make small talk. Don't just stand there when you have people waiting! Also.....since you take my phone number to check me in and I leave without help, call me to apologize and reschedule a time with me! Customer service is not hard, please please please figure it out. read more

My wife was having issues with her IPhone so we went in and were told it would be 20-40 mins. We were called within 15 mins as our specialist was Karen. She was super helpful! read more

Worked with rich nice guy answered all the questions I had helped me clean my phone for free exchanged my charger great guy good example of how u should treat customers thanks read more

Great store!, less then a minute wait, techs great help, (thanks Zee), another very satisfied customer.

After going to the Store in Coolidge which they didn't know what they were doing, we went to the Queen Creek store. Worked with a nice girl and though we didn't get anything that day we will be back read more

I purchased a new phone on November 22nd. The phone quit working on November 27th. I was sent a refurbished phone to replace it. Within a few days the phone had problems. I went to this store 4 times. They did a hard restart and called it good. The 4th trip I demanded a new phone. They would accommodate that if I paid for another phone otherwise they weren't willing to solve this problem . Especially when the policy is to give a new phone from store stock if there is an issue the first 14 days, in which they did not. save yourself a headache and go to a different store. The employees and manager at this store are incompetent. read more

I feel like I'm part of the Verizon Wireless family! I was very impressed with the above and beyond service I received from my very experienced salesman Blake ! The Store Manager Alma found out that I was a Vet and really gave me a Verizon Welcome. Blake and Alma both did our contracts and changed our old phones over to the new phones. my wife was extremely happy not worrying about her contacts. The service and experience was so much better than the tiny desk at Costco that had no stock or displays. Save yourself a hassle and go to Queen Creek Verizon Wireless and leave Happy and content! read more