Kin the tech support man fixed my husband's phone in about 3 minutes. After another location told us it was now useless. Turned out my husband's note 8 home screen went blank due to a weather app. Kin even helped with finding 2 other face screens (pages) for more apps. Kin gets 5 stars, thank you Kin. read more

Mario is fantastic, super friendly and helpful. Answered all our questions and made us extremely comfortable with new device and equipment. Extremely patient and made sure we left happy. Thank you Mario! read more

The sales lady was awesome! Love the iPhone 8! But I truly feel that my data service was a lot faster at T-Mobile. The buffer or load time lags and I have a crackle noise sometimes when I use the speaker phone. At the moment I am having a hard time justifying the switch. read more

Terrible management team. Terrible customer service. AT&T is right across the street help yourself.

Thanks, Mario! My husband and I walked in at 6:30, 30 minutes before the store closes. We were worried we would be made to feel rushed. Not the case! We checked in and then waited for 5 minutes before Mario greeted us. He was super friendly and didn't make us feel rushed at all! He answered all of our questions and knew the products really well. We left completely satisfied and feeling very confident about our purchases. We ended up leaving 30 minutes after the store closed, but not once did Mario make us feel bad that we'd kept him late. It was a great experience. read more

Came in to store to talk to a representative named Josh, was rudely spoken too asked why I was being spoken to in such a way and continued to get the same type of rude remarks. Wouldn't recommend going to see Josh ever unless you would like to be taken advantage of and not listened too. read more

I was so grateful to have been helped by Chris today. I am not the most informed about any tech device, Chris was so helpful explaining all the features and benefits of each item I looked at. I am so happy with my new Samsung 7 phone and Verizon tablet as well as the mophie charger. I never felt pressured or over sold. Chris went above and beyond to explain why he liked each device and I was really appreciative of all his expert and informative product knowledge. Along with all that he helped me with keeping my costs down with a great monthly payment plan and everything I wanted. I am consistently amazed at how Verizon always comes through with elevating my shopping experience and keeping me a loyal and happy customer!! Again many thanks to Chris for being a huge part of that today!! read more

Excellent customer service from Kendrick!! He gave us the best deal and explained everything about the new phone. Very professional, definitely reccomend you ask for him !! Thank you Verizon for having him. read more

Kandi is seriously such an awesome customer service rep for your guys company. We have been working with her all week to get our account situated and she's just incredibly helpful, patient and just has a really good attitude and caring nature. When you consider people for promotions you should definitely give it to her! read more

What an easy, pain free experience. Michael was a huge help explaining the different trade in values for my phone. I walked in and was immediately greeted with a smile and felt very comfortable. The staff were very helpful and I would definitely come back here for my future Verizon needs, even though there is one just down the street from house. read more

it took me 10 minutes and i could get through to a real person. verizon is for 20 year olds not senior citizens. anybody got aa suggestion for a new phone company? Verizon keeps dropping family and friend posts. Do not recommend at all. read more

Such a fantastic Verizon store! Directly across the street from the mall, at the corner of Challenge Way and Arden Drive. Getting into the parking lot was a little tricky, I wasn't quite sure how to maneuver my way into the lot. The store is right across the street from California Bank and Trust. I am so glad I was adamant about making my way into the store today because they solved my Wi-Fi dilemma. I am relocating to Folsom after living in Southlake Tahoe for almost a year. I have been on the fence about what to do insofar as making a decision between AT&T or Xfinity, when I remembered Verizon had an option. Moving around frequently as a travel nurse, I didn't want to be locked into fees so I opted for the Verizon Jetpack which will move when I move! I also went with unlimited data and all for less than what I'd pay with the other providers. I was in and out of there in 20 minutes! Thanks, Cathy! You are amazing read more

I bought my second phone from this store a few weeks ago. It seemed like the customer service rep that sold me the phone was helpful, but as it turns out I was being set up to buy an accessory I didn't need, and they didn't disclose their two-week return policy when I made the purchase. Today I went in to return the accessory, unopened, and now the staff are telling me they will only accept returns within 2 weeks. And they said the policy is printed on the back of the receipt. But, when I purchased everything, their printer was not working so I wasn't given a receipt. This item is unopened and can be resold to another customer. The up selling, failure to disclose the strict return policy, and refusal to make an exception are unacceptable. I will not be purchasing anything from this store again. Buyer beware! read more

Huge problems with Verizon online and phone customer service (not this physical location). Problems with my application to "qualify to be a Verizon customer" - their words, not mine. I don't know why they want to hold my private information for 48 hours, but if they are not reviewing it now, I really don't want them to have it. The customer service representative ( clearly a misnomer) told be that I could not rescind my own application and hung up when pressed for details. read more

Do not go to this location. Terrible service they do not stand behind their product and the customer solutions manager peter is an arrogant dousche. If i was manager of this store i would definitely take a closer look at this guys performance and re evaluate his position. Verizon is notorious for overcharging for service but thats always been pkay due to the great customer service. This experience has completely turned me off of verizon. I will be going to another service providor since they are offering to buy people out of their contracts and phones now. Hey peter way to go man you earned your business a one star review. read more

Tyler Watkins is the best man here. I've done business with him at his new location and old location. He is always ready to help and listen to what I need. I ask for him anytime I come in the store. They do receive commission but he does not make me feel pressured at all. He listens to what I need ! Thanks Tyler read more

Anthony and Michael were very helpful, I went from a flip type phone to an iPhone 7 and all went very smoothly from the quick review of features to the phone purchase. Loved the reassurance to stop by any time if I have any questions, personable and service with a smile :D Thank you so much, I love my new phone! read more

I was having difficulty with my flip phone and thought I would upgrade and it would make it easier for me to use. Cecilia told me that she would help me with the phone I had. My goodness, she spent time, patiently showing me all the features on the phone and worked with me so that I finally understood what I needed to do. She was SO patient and was an excellent teacher. She answered every question I had and made sure I tried everything out so that when I left the store I would be able to get 100% out of the phone. She was so great, so helpful, taught so well, and was as patient as could be. You are fortunate to have someone of her caliber working at the Verizon store. THANK You. Barbara read more

Got the new Galaxy during a lunch break without much hastle. Was in and out in about 45 minutes.

I have been using Verizon for years, and my wife even longer. We have both purchased new iPhones from them in the last few months. They used to have a great reputation, but frankly they are not much better with their customer service than Comcast! Their salesmen are creepy, slimy scumbags. The only difference between them and car salesmen is the league and two magnitudes in merchandise price (and presumably commissions). When there is a problem, they are of no help at all. I had a problem with my phone ten days after I got it, and thank goodness I was able to get help at the Apple Store, because Verizon was absolutely useless and unwilling to even try to appear helpful. Remember, customer service is how they treat you AFTER they have your money. Everything before that is not customer service. It is sales. And they are not really any good even at that stage of things. read more

We worked with Cathy Tran! She was a pleasure to work with, very helpful in finding us the best deal, very responsive even after we left the store when we needed help. We were lucky to have worked with her! She's awesome! read more

New store for us (this is not the one in the mall). We used to go to the one on Howe, which was always a pain and a long wait. Went to this one to get a new iPhone today, and the customer service was amazing. It was actually a fun experience for once! This location was big, with a huge selection and plenty of helpful staff. Our guy even got us a better plan for less money and spent a good amount of time giving us options. Can't beat that! read more

I came into the store after having problems with the call center, I had an insurance claim that was not being handled efficiently, it was not being handled at all. When I came in the store, I was greeted by Kandi, I recognized her from another store, I immediately told her that she would not be able to help me, she persisted that she could help me and pulled me aside, we dove into the problem. Kandi was immediately able to rectify most of my issues, my real problem was not the insurance claim, my problem was I was not being treated as a good customer. She introduced me to the new business representative that can help me in my future needs, in the past I had a representative who is very helpful and kept me happy in our business relationship. After about 30 minutes of really having a good time with these folks I was able to calm down and realize why I have chosen Verizon as my carrier in the first place, because they have stars like these two, who have been top producers for years to come. It's still a breath of fresh air that they were able to take the time to assist me even though I was not bringing a new revenue to them. I'm very grateful for that !!! read more

New store having moved from the Howe Avenue location. Have visited twice and both been positive experiences. Good customer service. Limited wait time. Friendly staff. Problem solved each time. The biggest issue I had with the old Howe Avenue site was the very limited and cramped parking at that location. That problem has gone away with the this new Arden Way location across from the mall. I guess my main issue with the business now deals with how staff must be trained or encouraged to promote additional items when you're in for service. Or they are on commission. Cases, glass screens, screen savers, speakers. Both times I had this experience where my rep was trying to push a number of additional items on me to buy. Beyond that, very happy customer. read more

Stopped by to pay my bill. Yea I know, who goes into the store anymore to do that. But I was in the area, it was due and just wanted to see what new was out. Greeted by the staff as soon as I walked in. I remember you had to wait till someone spoke to you, this wasn't the case. Was immediately guided to where I needed to go. It's nice to see what's all available in person vs online. When it's time for my upgrade, I'll definitely stop by this location to purchase my next iPhone. read more

Went in to get a new iphone. After I left the employee charged an extra 900 dollars to my account. Bad bab place to go. They are scam artists. read more

Best customer service I've ever had at a Verizon Store. Haley went above and beyond to help me with a new screen saver application. She put it on my phone and explained how to register it with the company. I will always go to that store! read more

Avoid this Verizon store with your life. It's super busy, which is par for the course at any Verizon store. We get there today, we are asked for a name and phone number and put in a tablet for the queue to wait to be helped. We see numerous other people walk in after us, and nearly all are helped ahead of us. We approach an associate to ask about the wait time, only to ask us to repeat our name and tell us we're not on the list. What?! We sat there 30 minutes! We were asked twice, "are you sure you didn't step out?" Are you kidding me? NO! Wrong thing to say. Terrible customer service, and this was from one of the store managers. We put our name down again after being talked to like we're idiots. We sit down to wait again. At this point, after being talked to so rudely, I'm about to say "screw it" and spend my hard earned money elsewhere. I get out my phone to start calling other stores and miraculously (sarcasm) the same rude, condescending manager comes up and says he'll help us right away and won't keep us waiting. That should have been his solution from the beginning. In speaking with and dealing with him through our transaction, it was more condescending, rude interaction with him trying to shove an extra protection plan down our throats, and to top it all off, he gave us the wrong screen protector for my phone. Should we have double checked before we left? Sure, but after that piss poor experience with a rude, condescending, and frankly misinformed and seemingly unknowledgeable manager, I wanted to leave as FAST as possible. Also, he didn't set up my number transfer from my prior carrier correctly so I had to go home and spend another 15 minutes on the phone with Verizon, but at least that experience with a totally different and unassociated associate was pleasant. Unfortunately, I have to go back tomorrow and try to get another, correct screen protector. Let's see what fresh hell awaits. I hope corporate reads these reviews and does something. I regret leaving my prior carrier already and it's been only 12 hours... read more

Recently came to this store and worked with Kin to switch me over from another cellphone carrier. Exelentet costumer service, knowledgeable and very professional. Shortest wait to be helped of any of the Sacramento area stores by far. I will defenetily recommend them anytime. read more

Pay $1000 for a phone. Have insurance and need phone for business. Cannot get a replace same day. If it's a warranty or insurance the phone must be overnighted. But they have phones in the store and could easily replace so I don't lose a day of business. What kind of BS is this? If you have a warrant and insurance and YOUR product is defective I should be able to get a new one immediately!!! Terrible company and service!! read more

I wanted to purchase a protective screen for my phone. I went to Verizon and they said they didn't have any for the Samsung Galaxy 6 Edge. Well that sucks. They suggested going next door (Best Buy mobile). I guess they don't carry much accessory items here at the store in Arden Fair Mall. Not worth a trip unless you need a phone. They have phones on display for you to look at. read more

This Verizon location is the best. Both DJ and Christy provided my wife and I the best customer service we have ever received from a wireless retailer. I highly recommend this A+ location. read more

Terrible service I've ever experienced with a Verizon wireless phone matter or on any situation. Long story short. Purchased iphone7 plus 256gb online, received phone, took phone up to the Arden store to return it. No problem. Spoke with customer service via phone when I got back home. I explained my situation to them only for them to tell me to return to that same store to buy the same phone back. Only to find out this Idiotic person named Mario had me wait like 30 mins. Once finish with previous customer. He told be to go online to purchase the iPhone for in store pickup. Right in the process of doing so. This dummy is running around like a chicken with his head cut off. Only to tell me "oh we don't have that phone here ...." "What ..?!.. I just brought the phone in earlier how is that ..?.." Then went on to say "we cant give you that its been used." "Mine you, when I returned this phone it wasn't even opened. It was BRAND SPANKING NEW IN BOX NOT OPENED AT ALL !!" They were Lying !! I don't know if it was because I was a Brown Woman, a Female,or because I had 256 gb on my phone that shock him in the beginning of our speaking. (Petty right ..?!) I spoke with the mgr. he couldn't fix my situation either what a Waste !! (Personally imo he could, if he really wanted too.) But he didn't. He said he would talk to him. Hmmm .... Yea ok ..... This was my first time dealing with a Verizon wireless company or service and best believe the Last !! If you choose this place beware of the dumbbell Mario he may change his name or name tag. "You never know" lol anyways well hopefully this review will help someone or them to step up their being professional by doing their job well, and caring more for ALL customers with less waiting time. No matter what race,gender or color. read more

I got terrible service and was given misinformation by plenty of people as well as the supposed customer service over the phone. Not only were they given me misinformation, but when I asked for help over the phone about what to do because of how screwed I got due to the false information that was repeatedly given to me, I was laughed at by a "leadership group member" named Willy. I understand what was supposed to be told to me but the fact of the matter is, it wasn't so what was there for me to do? Instead of trying to help me out with suggestions, they just continued to repeat the same information at me as if I was stupid and didn't understand. read more

Excellent customer service! Such a wonderful experience. Went in knowing what I wanted, got what I wanted, and with no hassle. Roger is amazing at his job and knows his technology. Thank you for all your assistance. read more

I have been buying phones at this place (Verizon on Arden, Sacramento, CA) for several years, and not just for myself, for the entire family. I think I have around six or seven phones altogether on my account. All has been good (that's why 2 stars, not 1 star) until today. Today was a brand new kind of service ... they sold me the phone I wanted (another reason for 2 stars instead of 1star) and claimed that their Wi-Fi has not been working for 3 weeks (I thought, "a data access store has no WiFi, but stranger things can happen") so they couldn't set up my phone. So I had to go home and use my home Wi-Fi to set up. Well the Apple portion of the setup worked like a charm, data transferred, connections to iCloud established, no problems.... Verizon network, however, did not recognize the new phone and after a 30 - 45 minute wait (great jazz wait music, by the way - another reason for 2 stars instead of one), I simply gave up! I went to another Verizon store (Verizon in Southport, West Sacramento, CA) and all was setup in 5 minutes ... 5 minutes!!! FIVE STARS for the Verizon guys at the Southport store. The Verizon store on Arden could probably use a new WiFi router? I have an old CISCO 2.4 GHz one, they can have it! read more

worst service . bought a phone, charger, case, screen saver all through verizon. took it to the arden store and they basically would not do anything except activate the phone. all she cared about was selling me more product. would not help with the screen saver , case transfer nothing. waste of time at that store. read more

I went into the Verizon store to purchase the new XR phone. I was in a rush to purchase my phone as it was my lunch hour and made that clear to the service rep. I understand that they need to upsell but I kept having to re-state that I was not interested in anything other than the phone at this time. Which made me feel as I was not being heard. It didn't matter what I said I was still going to be walked throughout the store being shown items I didn't want. Nevertheless I was able to get my phone in a timely manner. Everything seemed fine until the manager came over to introduce herself. She proceeded to ask me or rather tell me if I knew what I was purchasing. If I understood that I was purchasing a phone without getting insurance with them. She proceeded to tell me that people try to say they weren't offered insurance at the time of purchase in order to get out of having to pay for a new phone. At this point I didn't know what to say just said yes and ask for my receipt. I felt as though I was five years old and in trouble for not having my permission slip signed. Honestly the weirdest interaction I've ever had a Verizon store and will not be returning to this location. read more