We made a visit to the Verizon store not sure if we were going to upgrade our phones or just attempt to repair them. We were promptly greeted by Tyler, he immediately began to assist us and answer our questions. He provided the best customer service and went above and beyond to accommodate our inquiries. The service industry can definitely use more service representatives like Tyler, keep up the good work Tyler!! We will definitely be back and we'll make sure to ask for you anytime we come in this Verizon store. read more

Verizon - Tyler our representative! Great customer service skills!! - Electronics Near Me - Sacramento, California

These guys don't wanna help at all. Worse Verizon I ever been to. Mangers were the worse. I told him I wanted the 13. He said 14 coming out in September. Ok? Obviously they don't want sales. People there suck. Don't go here! & I never write reviews but they suck this bad I had to! read more

These people don't want to be here and it shows in their service. Everything is a bother for them. Have an appointment great! you'll still be waiting an hour past your scheduled time. The manager isn't available to speak with and the employees throw their hands up when they are done with your questions. Skip this and find another provider. read more

1740 Arden Verizon if it was possible would give a -10 service incompetent and slow would be a compliment. They purposely attempt sketchy practices to delay you from ending there below sub par service. Takes forever to do the simplest things... Hire a McDonalds manager because this store sucks sitting here waiting for over 30 minutes to do a return...I see store employees sitting around doing nothing... I've seen 3 customers tired of waiting finally get up and leave... They only got 1 star because it won't submit with less... Seriously is this a store or an open advertisement ...self service??? Worst service ever... Can't even keep their dialogue straight they say one thing then change it... Sketchy sketchy shady business practices. If you must deal with Verizon choose a different store.... read more

I am very disappointed in my experience with this location. I came in with the hopes of switching carriers and opening a new business line. One employee was helping a couple set up their new purchase. The other 6 or so chit chatting at the front of the store. Not one greeted me or checked to see if I needed help as I roamed around the store. I was there for about 5-10 minutes. I was trying to be patient, maybe they are in a meeting. I will give them some time. Not one person walked by to ask if I needed assistance. As I walked out the group of 'sales' employees stood by the door, a few turned and saw me leaving and none acknowledged me. Perhaps it was because I am a women of color, they may have made an assumption that I was just browsing. Too bad for them. read more

Verizon wireless Customer service over the phone gets you Nowhere and coming in the store they tell you to call the Customer service number 1800-922-0204 I actually know it by memory which would be actually positive in some cases, but not this one. This is 2 brand new accounts I've been locked out of since purchasing from the store which did zero to protect my brand new devices! 0 stars read more

Verizon - Ground Zero! - Electronics Near Me - Sacramento, California

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1/7/22 Visted Verizon store after calls and chats with Tech Support no help with crashing new phones. Paul, who said he was the General Manager of Verizon was extremely rude and unwilling to help. My wife is a first responder and depends on her phone as do I for work. He would only replace crashing phones with the same phone. We are going to TMobile, who are willing to buy out these crappy phones for ones that actually work. read more

The Manager last name Martinez at this store has the door locked as I showed up 5:03PM. Fair enough to him the store had just closed at 5:00but I drove hurriedly after work to get a SIM card replaced after I lost mine while traveling recently and only realized one day ago.I have been locked out of my online account and could not reset my account remotely. He refused to come speak to me, to even explain an alternative. When other employees were at the door, they were told that they were at risk of losing their jobs for giving me any assistance. This is the only authorized Verizon dealer for miles exRoseville. read more

Absolutely amazing service By Dana! We came in on a Tuesday evening around 7:30pm The solutions Specialist, Dana, got to hear our story of how terrible the service was across the street at the "Diamond Wireless" center. Although they were closing at 8pm, he allowed us 4 adults and 2 kids to come in and setup an account. We were probably there until 9pm and my son wouldn't stop messing with the display phones - resulting in alarms going off. Dana was extremely patient with me and my family. This was the best experience I've ever had at a Verizon store. read more

These are the worst people to get a phone from don't ever come here and spend your money especially online I got an order and they never sent my money back mind you they thought that I was doing fraud I sent them everything that I was supposed to even my Social Security numbers they still did not process the phone and then I tried to call and come and they told me that they didn't want to speak to me anymore please do not waste your time with them read more

Located next to the Vitamin Shoppe, across from Arden Fair Mall. It's a corporate Verizon store.. I don't know how that really differs from authorized dealers.. When I entered, an employee came up to me and greeted me, took my name and let me know how many people were ahead of me before i was to get help. The store was clean. The phones on display didn't have the spec information of each device.. maybe to create dialogue with your salesperson? I don't know. But I want to go to the store and not be saddled with stuff I don't need and that's exactly what happened.. I got a salesman rather than someone there to help me. Without knowing what I need, it was like hey-- here's a bundle, here's something for your car, you should get a tablet.. like, nah dude. You're too extra and it has ruined my store experience. Have interest in what I need more than what you have to sell. read more

I've been there to upgrade and trade my phone as I received promotion credit. But the manager who his name is Brandon told me you should request and apply online and they don't have time to do it for me right now or I have to wait 1/5 hours. I left to call my wife let her know that I will be in Verizon for 1/5 hours, and when I back to store that guy ( manager Brandon) was checking in another customer who had the same thing as I requested and he didn't even told them anything about waiting time. And I just got wondering why he didn't check in me and told me I have to wait for more than a hour?????? read more

Verizon - Electronics Near Me - Sacramento, California

I've had mixed results with Comcast customer service over the years; sometimes it's great, and recently it was not. My $39.99/mo "promotional pricing" for up to 60 Mbps ISP service phased out in December, although when we moved last July I was assured that the pricing was going to extend as if it was new service. OK, I can understand a mistake leading to that situation. When I called them up just now after finally noticing the billing increase to $49.99, they offered me a deal that was actually more for a service I didn't want (ISP+cable for $54.99). When I tried to explain to the rep that I did not want cable, just ISP, and by the way the whole point of calling was to discuss a billing increase, the rep simply tried to talk over me. As calmly as I could I continued to try to explain -- just ISP, lower cost -- the rep continued to try to divert me by speaking over me. When I asked to speak to his manager... he immediately transferred me to a Spanish-speaking rep who did their best to explain to me that they 1) did not speak fluent English and 2) were not a manager. The Spanish speaking rep kindly sent me over to the English speaker, who understood my desire and got me back on the promo $39.99 billing. That person also kindly explained that they couldn't refund me the additional payment that was made for the past 4 months, which is understandable. Blips in customer service aside, what really kills me is that Cable/ISP providers offer these killer deals to newbies ($29.99 for my service if new), yet expect existing customers to be ok with paying more after a year, AND paying even more after 2 years. Comcast would go like this for me if I didn't bug them at the right time: $39.99 first year, $49.99 second year, $64.99 the third year. Holy shit, seriously? What kind of business model is that? read more

Ashlee Mcintos was a Verizon Goddess at the Arden Way in Sacramento. My friend's cell was stolen during a business trip to Sacramento. Without agenda, Ashlee reinstalled all of my friend's data from the cloud and my friend walked out with her new phone as if the other hadn't been stolen. She was refreshingly kind, patient, informative and brilliant. The scholar is that she cared and didn't try to up sell a stressed lady who had lost all of her information. We hugged her many times and actually fixed my old cell as well. All Verizon employees need to model this amazing tech and is testimony to the best customer service possible. Thank you Ashlee, you rock ! read more

the customer service rep in the store was completely rude and dismissive. my father passed away and I was trying to get some information and shut down his accounts, and admittedly there wasn't much the rep could do, but he couldn't have been more brusque and unkind. without saying the words, he basically told me to f*** off. worst experience in a store in forever. read more

I will be taking my business elsewhere. Purchased a product utilizing my friends discount (Verizon Employee), girlfriend ended up purchasing a synonymous product, so I decided to return it. Friend was absent during purchase and I was permitted to make the purchase. However, during the return these guys were extremely reluctant. The reason provided: "We need your friend here to reference the order number." But my friend wasn't present during the purchase. Question becomes: So I can spend my money at Verizon, but I cannot be refunded for it? Anyway, aside from Tyler and Donna, every other person I encountered at this retail location was horrible to work with. Younger guy that greets incoming customers via tablet could barely help me with preliminary tasks, and an older chubby guy who looked of Hispanic descent (worked til closing on 8/28/18) made me feel discriminated against for not continuing the consistent and superb "customer service" as Tyler and Donna exceptionally displayed on my originally visit. Why? My original time of purchase I was not ordered to provide stipulating documents. This time I was, along with perpetual questions. In addition, when the chubby Hispanic dude tried to escalate the manner with a shorter Filipino lady that was disrespectfully clueless on how to coordinate her Yeezy's lol made the return even more difficult. read more

If I could give a negative star rating I would. Comcast/Xfinity has horrible customer service! I can never speak to a real person on the phone and the computer robots do nothing but make errors. I am about to make a third trip to the Arden Way store to correct more mistakes (I have 2 TV boxes, but they are billing me for 8!) The service representative in the store would not connect me to Netflix and gave me his card in case I needed his help with the Netflix connection. Well his card doesn't have a store phone number, just a general customer service number that takes me back to the mindless robot! read more

One of the worse customer service/care experiences I have received. I love Verizon so it was a shock to have the rude service my partner and I received. The women (ELIZABETH) that helped us in particular is what made the whole experience uncomfortable and in the end wanted us out of the location as soon as possible. ELIZABETH is obnoxious and makes a lot of snide comments to the customers she is assisting . She was focused on up-selling the whole time and initially was unable to identify what we were truly looking for. Making comments such as "I understand if you don't want to go with the 11 because you can't afford it, don't worry I've been there.." and whether we decided to go that route or not our "decision won't keep her up at night" because she doesn't lose out on money any way? This was very out of line considering there was no confrontations or conflict between us. This was her being a nasty person and exerting her bad energy outwards or feeling entitled. Not sure what her deal was but she was very belittling and genuinely did not know what she was talking about pertaining the financial stability me and my partner have. The fact this was even apart of the situation was so inappropriate on her behalf since she made it a point to bring is up consistently. Saying such comments freely and making assumptions is naive and very unprofessional of her. ELIZABETH again was the worse sales representative/ Verizon Specialist I have ever encountered and will definitely not be going back for her services. read more

Verizon - ELIZABETH THE VERIZON SPECIALIST - Electronics Near Me - Sacramento, California

It's been almost four months when the sales representative sold me a deal for business plan and BYOD ( bring your own device ) and get $150 per line. I ported four of my lines from Sprint. They first keep on making me wait from 30 to 120 days. I have went multiple times have a print out brochure given to me by the store representative where it says that I will get $150 as BYOD offer for each line. But now after 120 days they are saying they can't honor it. I have talked to the manager explained him the whole situation whereas as expected he is taking his teams side. Especially the business manager is a con artist. Just letting you know guys Verizon do give good service in terms of network. But letting you know make sure sale's representative send you a text on your phone explaining you the deal he gives you or else when you will go back he would say that I forgot the conversation it's been alot of days. Very irresponsible and unprofessional experience I had with them. Unfortunately I got the promotion from them as I live on Howe ave. I hope someone put them in there place as they don't even want to admit there mistake and infact telling me that I was told upfront that I would only get one deal. I am loosing $600 in promotion which is alot of money !!! Get everything notorized maybe then they will honor your promotion. Good luck going there. Highly disappointed!!! So today morning when I called the manager he said he is not going to give the credit just because I put the reviews about the service on the yelp. As a customer if someone is not giving me the promotion for last 4 months even after going to store numerous times , talking to the store general manager couple of times in person. What are the other options I am left with.Also , when I asked him to give me the District manager contact number ( he has given me the same one for the store ) and the email he has given me for district manager no one is responding on that as well !!! Even after sending him all the evidence about the deal where salesman sold me the deal and now is acting that he forgot the conversation the manager said that he won't help me as I escalated the issue by putting a review and he also told me not to call him or come in the store !!! What a poorest form of service from top most position in store whereas I was thinking that he would at least help after watching all my conversations and documents. They neither honor the deal nor even gave a single apology that they screwed up so I had finally published the screenshots of conversation. Still waiting on someone to sort this issue. read more

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My elderly mom just spent 40 minutes being talked out of paying off her phone at this dealer. Needless to say, I'm pissed. Way to take advantage of age, you pricks. read more

Sam is awesome. When switching carriers, it can be worse than the car buying process. But Sam was great. Super efficient and great at multi-tasking. Plus he was able to school me on some things I had been struggling with. read more

Horrible Customer service, worst company better, go with ATT and save yourself the trouble,

I really wish I could give them less then 1 Star. The customer service I received here in the last 2 days was less then satisfactory. Thumbs down for this location. read more

My old cheap phone is 3G, so Verizon sent me a new cheap phone to replace it because they are shutting off the 3G. That's fine, and thank you. But before I got the new phone activated, it "went missing" ... likely stolen. (We're still looking into it and looking for it.) In the meantime, Verizon activates the new phone without my OK. In fact, I told them it went missing, and two weeks later, they activated it anyway. So, I have an old phone that no longer works and new "working" phone that's M.I.A. ... which likely has a dead battery where ever it is, so calling it or "pinging" it won't work. I log into Verizon to "chat" with someone about turning my old phone back on. "Please reactivate my old phone, until I can resolve this." "That's fine. It will still work until December." "That's fine." "We have to verify who you are." Wait, what? I LOGGED IN to their website to chat, account name and password and security question and everything ... isn't that enough? Personally, I believe that should be enough. The chatter doesn't see that I logged in. So, they send a verification to ... get this ... MY PHONE. Yes, the phone that is deactivated or lost. Now a quick back-story: Verizon kept sending info to my old email, and when I tried to update it, they wouldn't let me because my wife was the primary on the account. So, after giving them all her info, my info, and the info of my first born, they decided to establish me as an "account manager" so I wouldn't have to keep getting my wife's permission to change things. So, back to today. The chatter offers to send a verification to my email. I give them my email address. "That's not the email on the account." Wait, what?? "That is my email. And I was verified to death last time and made an account manager. Please re-activate my phone." "No, you logged in as an account holder, not an account manager." Wait, what??? "This is the only account I have, verified a dozen times. Would you like my password too?" "You verified to be an account manager last time, but I'm a different person. Please verify again. Is your wife nearby?" That's about when I disconnected. All of this took over half an hour. I am now changing to T-Mobile, and taking all of my family's devices with me. Our measly accounts mean nothing next to their billions, but we're voting with our dollars anyway. You see, Verizon got so caught up in trying to have me prove myself to them, that they forgot that they needed to prove themselves to me, the customer. And I appreciate that there are hackers and crooks out there trying to fake their way in the door, and appreciate the spirit of the effort. But the letter of the effort is being applied SO carelessly and without respect for actual customers, that it just simply doesn't speak well for ANY level of their business. If their internal communication with customers, the primary source of income for this communication company, is so screwed up, how could the rest of their business possibly be any better? I used to work for AT&T and Sprint. I've seen this kind of callous and careless internal arrogance before. It rots companies from the inside out. I have no idea if T-Mobile is any better. But it's difficult to believe that they could be much worse. And it's no surprise that Verizon stock is way down and they are losing customers left and right. I think this kind of cocky attitude is how AT&T fell from grace. Today's Verizon doesn't deserve your money people. Maybe your service is fine right now, but I'm telling you this company is ill-fated if they don't pull their heads out, and the customers are not the priority. Take care. read more

I would give more than 5 stars if I could. Thank you Omid, Ernesto and (male) associate who helped me set up my iPhone 11. You guys Rock! I really appreciate everything you all have done for me. read more

I never had such impeccable service as I did on Saturday at the Verizon store on Freeport and Sutterville. Alonzo was the name of the young man who was patient with my two elderly parents who have a hand time working any phone, and asking a billion questions. He was so knowledgeable and caring to their needs. He never grew impatient. He set up my fathers phone so that it would be easier to use and helped my mother set up a claim on her broken phone instead of my mom trying to do it at home. He answered even my questions on a upgrade on the perfect device. I have managed in several businesses and this young man is the real deal. Thank you Alonzo. I'm staying with Verizon because of you. read more

I just had the worst experience at Metro in Patterson it's pretty sad when if you're a new customer you get all the bells and whistles but if you're an existing customers you don't get shit the same phone that they were going to give a new customer charging $400 for to upgrade my phone no I don't think that's right that they would rather lose customers then give them a deal cuz you're not a new customer you ain't going to get you ain't going to get no deal from Metro so I'm going to be switching companies because they Metro has just lost a customer I'll go to boost at least there there they are polite and they acknowledge you they don't sit there and make you feel that you have to buy the same kind of phone that you have I went in there looking to upgrade my phone to go well since you have that phone this is the closest one to it or maybe I didn't want this phone anymore but she wouldn't let me look at she won't even budge on the price it's ridiculous to pay $450 for a phone that they're giving away for free if you're a new customer that is so wrong to give new customers all the bells and whistles and the old customer get don't get shit if I could I would give them zero Stars but they'll get one star for me and that's even pushing it read more

Horrible Service!!!! Avoid Verizon before they lie and check your credit!!!! Called them as I wanted to move from AT&T with 4 lines, asked them to please check my current devices to make sure they work with Verizon, before running my credit, they took my IMEI no. and CCID for all my devices and said that they will work 150% ( their words ). Told them to move on with the credit check and then the nightmare began. As they were porting and activating my numbers they said my devices are not going to work after all. I was on the phone for 3 hours and then a manager told me to go to a Verizon store to get a new Sim, assuring me it will work after that. Went to the store just for the representatives to laugh in my face and tell my I should go back to AT&T. Left the store and called Verizon again. Talked to a customer service manager who couldn't do anything for me ( at this point I've been on the phone or on the road from 3:00 pm to 8:15 pm ). During this time my phones stopped working due to Verizon's activation. The next day in the morning I went back to this store above and met a guy that had unlocked Iphones. I was going to buy new phones and still move forward with Verizon. I was there for 2 hours explaining everything and trying to activate the new phones but no success. The only thing recommended was to buy new phone from them ( $2500 ). Now, I had my credit checked, phones that are not working, $2500 to pay on my AT&T installment plans and when asking for a manager, a guy came out with a disgusted face saying AGAIN that I should go back to AT&T because there is nothing he will do for me!!!!!!! I left and ported my lines back to AT&T!!! Verizon will say anything you want to hear so that they can run your credit and after that, knowing they got you, will do NOTHING for you!!!!! Absolutely worst experience of my life!!!! Believe me, stay away!!!!!!!!!! read more

This store has the worst customer service. They are using covid 19 to provide customers with absolutely NO assistance with phones purchases there. Then, after selling a defective phone, charging a restocking fee against their own policy. Anyone else should consider writing to their CEO. Here is a copy of my email to their CEO: Mr. Vestberg: On August 28, 2020 I upgraded to a new phone. The transaction took place at 1740 Arden Way, Suite 1, Sacramento, CA. My primary concern was the phone be able to support the Verizon Smart Family Companion Application. The phone was literally handed to me without any instruction from the staff which cites the virus as a reason to not help set-up the phone. I brought the phone home and set it up, then installed the Smart Family Application. I was on the phone with tech support for over an hour as the phone would not pair with mine which is a Samsung S9 Plus. Eventually, after resetting the phone twice I was able to pair the phones. However, the companion application continued to shut itself off at least five (5) times per day. The phone was for my grand daughter and we do not live in the same house. I made several trips to her house to fix the phone and re-turn on the application or the phone was open to her and she gets into applications that are restricted. I called Verizon tech support again and was told to run a factory reset on the phone and then try again. I did it twice and the problem continued. Additionally, the phone would drop the Wi Fi connection for no reason, while my other phone was fine when they were both in the same room. After three (3) full days and nights of this, I returned the phone today, 8/28/2020. I was forced to pay a $50 restocking fee even though I read prior issues on the Verizon site that states if the phone was defective, and returned within 14 days I would not have to pay the fee. While in the store returning the phone, two of your employees, one that appeared to be running the show, were rude to me. I had already paid $48.75 when I purchased the phone, and he refused to take the phone back until I paid another $1.25. This situation is beyond ridiculous and if the restocking fee is NOT refund to me immediately, I will be closing my account with Verizon and will have all of my family members do the same. I told him that I was going to file a dispute with my credit card company if they were going to charge me for a defective phone. Both appeared fixated on charging me the fee and made no efforts to verify the phone's problems. I have witnesses to what it was doing, my daughter and grand daughter. I have been a Verizon customer for at least 10 years and I find this appalling. This is in your own policy: *Exceptions to the restocking fee charge may exist. For exceptions, the restocking fee is automatically waived during the return or exchange or the fee isn't applied when our warehouse receives the returned device. Exceptions may include: * Defective on arrival devices if the exchange device is out of stock. * Shipped devices returned in an unopened FedEx Box or the customer refused delivery. * Devices bought in a Verizon retail location (does not include authorized retailers) that are returned within the 14-day return period when the seal sticker is intact with no signs of tampering or the device is in the original shrink wrap. * Last updated 8/1/2020 I am also going to file a complaint with the Federal Trade Commission for Verizon charging restocking fees on defective merchandise that there is no effort made to verify the condition of the phone! Barbara Tyler Caraska, SCLA, FCLA, WCLA read more

My phone broke yesterday and I called this Verizon about an hour later and was able to reserve a replacement phone in a three minute phone call. I feel like that's like, unheard of when it comes to big phone companies. Color me impressed! I told them I'd be picking it up around five and the guy reassured me that it would be held until then, and he told me to ask for Roger. Drove down to Arden, waited for about twenty minutes in the store because he was helping another client, picked it up from Roger. He helped me out and also advised me on how to properly put on a glass screen protector. Asked me about my day and was overall very friendly and willing to answer questions. Most importantly though he wasn't pushing me to buy any random accessories or pay over what I was willing to pay! So by the end of the day the trauma of losing my four year old phone was lessened by the great customer service and promptness of this store. TY ROGER. This was such a rare experience. The last time I went to Verizon it took two hours to figure stuff out. This was an hour visit but a quick hour filled with necessary stuff. Great stuff! read more

Kristie helped me today and she was awesome! I have had an iPhone with system operating issues for awhile now. I've called verizon and even visited another location. I was only given options to either pay $280 for a refurbished phone via insurance or pay $300+ to payoff my phone and upgrade early. As a college student it's rare for me to just have $300 lying around. So I hung up the phone and walked out of other said location grumbling about my faulty phone whose gps no longer worked and had "ghost touch" issues. I tried contacting apple but my phone was out of warranty, and unless I wanted to pay retail price there wasn't much they could do. Today after 3 months of dealing with these issues, I decided I could no longer deal and went in to discuss options for a new phone. Kristie ran a few diagnostic tests on my phone, she looked at my account and then let me know if I wanted to upgrade I could pay off my phone or use insurance to get a replacement iPhone FREE of charge! No one else I previously spoke with at Verizon offered this option previously, not sure why, but either way in less than 15 minutes a new was ordered for me and in a couple days I'll back to enjoying the use of ALL the features on my phone. Thank you Kristie! This location is also much nicer than any other I've been too! I highly suggest this one! read more

I tried to bring back a device I ordered on the second of November. It's a Jetpack that is supposed to allow me to have internet. I'm in the middle of Sacramento and it only has one bar. Nearly no internet. Very sketchy at best. I use it for work So I take it back on the 17th. They had told me I had fourteen days to return it. I'm thinking business days and there was a holiday in there. They won't take it back and they are forcing me into the two year contract. They tell me the device is still on warranty though (obviously) and they will send me a new one. Well, it's the twenty first. Nothing. I am paying for virtually nothing. Not sure who to contact about this to get help dealing with these clowns but I'll work on it. Very poor customer service. read more

The absolute worst customer service ever. Was at the mall and needed Verizon's help. Literally stood in line over an hour behind a completely helpless 60+ year old woman trying too hard to be in her 20's, waiting patiently while the employee indulged her every question w in-depth answers all the while 5 ppl in line behind her. The rep wouldn't even make eye contact with the other customers in the store. He knew what he was doing. Spending wayyyy too much time with one customer attending to her adolescent needs. FRICKIN UNBELIEVABLE!!! The rep's name was Curtis. Hope you got a date outta that, Curt! Btw...I'm also contacting your district or regional manager about your so-called customer service. Good luck dude. read more

I came into Verizon to get help with the new invisible shield. D'Angelo greeted me immediately with a smile and proceeded to help me with my new shield. I asked him if he could help me with my AOL account and he within a minute made it possible for me to see my AOL mail directly on the front of my homepage. I had previously called AOL to get help with this and they were not able to help me. Angelo did it within 30 seconds. It was extremely pleasant working with this young man who was both pleasant And professional. read more

Bad service I just becouse I have prepaid service ...and i want to bay a new phone they just don't want help me ...

Awesome staff here, always friendly and professional. Also, there is a parking garage underneath the store for covered parking.

I got a new iPhone XS max and after less than a month I had to replace it. Very frustrating experience at Apple since had to go back and forth a few times. In process my accessory was damaged and the accessory company kept referring back to Verizon and Apple. Apple would not assist. So frustrated came into this Verizon the salesman and his manager made an exception to accommodate me. Turned a bad situation into a positive one. Thanks !!! read more

I am going to gush slightly about the amazing service I got at this Verizon store. The sales consultant, Rogelio was amazing. He answered all my random questions clearly, concisely and with enthusiasm. He is the best kind of salesman. Genuinely there to find solutions to your everyday needs. The Solutions Manager, Peter checked in and personally thanked me for my visit. This is a SMART STORE! It is so beautiful and interactive. I highly recommend checking this store out. read more

I had a horrible visit today dealing with an Associate MARISSA. She was very rude and very unhelpful. She told me when people go to other Verizon stores rather than a corporate store "people get skrewed" I left having to call customer service in which they were polite, professional and helpful unlike MARISSA at this store read more

Horrable service! Avoid this place at all cost!!! Said they could help me then waited 15min then said we dont do that service WTF? So if you buy a glass shield they will not put it on... BULLSHIT! read more