If I could 0 stars I would. Verizon pulls in more revenue by making fake promises on their promotions. My experience was they offered a free Nintendo switch for signing up for 5G home internet and then makes it impossible to redeem. I waited the required 65 days and never received a promo code to redeem then I subsequently spent 4 hours on the phone trying to get this resolved. Each time they said they would figure it out and call me back which never happened once after 4 hour long phone calls explaining the situation each time to a new and clueless foreigner who could barely speak English. Finally I got them to send me another code and it didn't work either. They are scamming their users by making promotions that are impossible to actually redeem. I've read story after story of the exact same situation on various review sites and they claim that isn't true. They are a heartless company preying on hard working people to enrich their board members and share holders. This company embodies everything wrong with global corporations today. I'm closing my account and looking for new providers to do business with. Don't do business with these people. They don't care at all about anything but taking your money. read more

We have been family plan Verizon subscribers for over 9 years (all 8 of us - parents & kids). Today, June 29, I asked if they could help me put a plastic. screen protector on my iphone. I was told this "service" would cost $29.99. I left completely disgusted. Buyer & subscribers to Verizon beware. This happened at the Verizon store on Van Ness & Post St. read more

I called Verizon because were traveling in Rwanda and Tanzania. They explained that it's 100/month or $10 a day if used. I chose the 10/day knowing we rarely use phone or GPS services when traveling and I keep cellular data turned off. Once a day as we traveled, they sent me notice they were charging $10 for travelpass. We used nothing but it cost us $500 for the trip. I called their 800 number to complain and discuss it. They claimed I had used a gigabyte of data. All my calls showed 1 minute- and those were texts from them telling me of the daily Travel Pass charge. read more

Virtually impossible to get anyone on the phone EXCEPT SALES! Once they hook you, bye-bye. In addition they falsely charged me $70 for a month. They used to be a good company and I used them for some 20 years --but they have changed. And not for the better. Be warned; be wary. read more

A Verizon customer for seven years always paid in a timely manner. Recently switched to Mint. Verizon locked both our phones even though they had been paid for for two years. After nine days an fcc compllain and 1600 dollars for two new phones Verizon finally unlocked my phone. in my experience I would never do business with Verizon again. read more

So thrilled to have shifted to Verizon thru this great store at Van Ness & Post. Was having a little trouble with my Bluetooth connection, stopped by to see my sales genius Alex and his manager Maribel and I was good to go in a couple of minutes. Discovered that Alex served five years in the United States Marines. Semper Fi, Verizon! read more

Jackson helped me today had great service he broke everything down for me by using fun examples

I'd received a new iPhone in the mail from Verizon but it was failing to activate. I brought it into the store for help around 45 minutes before the store closed. The store closed at 6 and Mohamed and Dewyte stayed more than an hour past closing time working with Verizon to make sure that I wasn't stuck without phone service. read more

The wait to speak to a Verizon representative is horrendous! ! ! ! ! ! ! ! ! Never go to this store! ! ! read more

Verizon - Mobile Phones Near Me - San Francisco, California

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I don't leave reviews ever. garbage staff/ management. tried to buy a phone. took forever. got accosted by staff/children who have to ask everything with management. do yourself a favor and go somewhere else read more

I was contacted that my Verizon number had been transferred to T Mobile. I did not authorize the transfer and despite spending over 5 hours between Verizon and T Mobile I could not solve the problem. Multiple phone calls just got me passed from one person to another with no one willing to fix the problem. Whoever made the change apparently had no problem doing it but when I, the real holder of the account, tried to fix it they couldn't do anything. Basically their customer services is a joke. Think twice before getting a Verizon account. They are happy to take your money but forget solving problems. I have been a customer for 15 years which apparently means nothing. read more

I don't think I've ever written a negative yelp review before but this was necessary. I went in to upgrade my phone and trade in my old one. I'll admit - I'm somewhat clueless when it comes to backing up my phone, switching over my information etc. but the more questions I asked the rep the more angry and annoyed he was getting with me. Finally I had to say "it seems like you don't want to answer my questions, if you're in a hurry I don't mind speaking with another representative who's not." He exasperatedly stood up rolled his eyes and said "I don't need this" while walking away to get me another representative. Maybe this guy was having an off day but it was extremely unprofessional and rude. Especially with a big expense like a new phone the representatives need to be able to answer questions customers have. read more

I just went to Verizon on Market St . It was a horrible experience...admittedly I look like I'm from SF but I live in Nob Hill for god sakes. The security guard looked like he didn't want to let me in and when I told the sales person I wanted to hook up a new phone he had me photograph a phone number off his phone and sent me away. WTF.!!! read more

Have a fun and fabulous shopping at The SM Store! Enjoy 0% interest for up to 6-months installment with a minimum Php5,000 single-receipt purchase using your EastWest credit card. Promo runs until December 31, 2018. Terms and conditions apply. Visit www.ewbanker.com for more details. Per DTI-FTEB Permit No. 16771, Series of 2018. read more

I've avoided getting a cell phone for my entire life (54 years, so far) -- partly because I value being able to be out-of-reach when I want to be, and partly because I see far too many people who are glued to their phones like crack addicts sucking on glass pipes while they're at store check-outs, eating with friends, and even driving. And not wanting to be associated with such people, I've always avoided the hardware they use. But being an officer in the military, I don't have the option of being completely unreachable, so my C-O issued phone-less me with a flip-phone for the times when they absolutely had to reach me. All was OK until I got a sergeant who did everything by texting, and insisted upon CC-ing me on everything. He's a great admin, so not wanting to mess up his program, I needed to be able to respond to texts. However, texting on a flip phone proved to be beyond my dexterity. I searched around until I found what I thought was the ideal replacement for the flip-phone: a 5 year-old Motorola Droid 4, which has a mechanical QWERTY keyboard with dedicated number keys. As for determining which carrier to go with -- I chose Verizon since the coverage maps showed that they have the best coverage in Bolinas, where I spend a lot of time. Still, being a newbie to smart phones, and never having to deal with carrier "plans", I walked into the Verizon store with some trepidation. There was no line or waiting (2pm on a weekday) and I was helped by Jasmine (sp?) who spent the next 15 minutes talking me through the process of switching everything over. She never condescended to me, never lost her patience, and was unfailingly helpful. The entire process was painless and I walked out with a functioning smart phone, and feeling positive about Verizon. Jasmine is a credit to the company. Thanks! read more

Clumsy me dropped my phone for the first time ever. Everything seemed OK at first but later there was some message about a SIM card and phone was not working. Please Verizon make it work. New phones are so expensive. Heck I couldn't even get it out of the case it was in. But Jason saved the day. Out popped the phone, he worked his magic on the SIM card and phone is perfect. No charge. I had been at this store before gathering information before we went to Europe. I didn't need my phone there but just in case of emergency I wanted to be able to call without breaking the bank. They suggested a plan that didn't charge until you used it. They also noticed that although I had the old unlimited data plan, I hardly used data. So they suggested another plan that gave me texting and saved me $50 a month. Yippee. Easy to complain but this store has done right by me. read more

This Verizon store is not very helpful. First of all, their phone number doesn't work. You can only make appointments online...but what if you cannot access the Internet? My girlfriend had her phone stolen and it took the employee an hour to get the replacement phone to work. An hour. It took an hour to do the most basic thing. He still couldn't even transfer over her old contacts. Now we have to go to the Apple store to download stuff from the cloud. Absolutely ridiculous that Verizon could not finish the job. Here is the kicker: they would not let us use the restroom. The only reason we go to this location is because it is a five minute walk away. Do not go here. Go to another location. read more

I need to thank Carla, the manager of this store, for her selfless and thoughtful customer care... for a challenging customer (who is also a family member)! My aunt is aged, functionally deaf, and not technologically sophisticated -- but none of that stops her from having very strong opinions about many things! Nonetheless, Carla has been kind, helpful, understanding, and caring. She has spent many hours helping this person understand choices, make decisions, and learn how to use technology that could not have been imagined when my aunt was born. Sometimes we forget how challenging it is to run a retail store that serves the general public. Thanks to Carla, there are still real humans caring for people even when it isn't about selling more stuff. Bravo! read more

Verizon is charging me $1600 for a phone I returned. I ordered a new iPhone 13 Pro Max and it didn't not work after getting it set up. I called and and they said to return it and they would send a return label. the label should have arrived in 7-10 days. i never received it and called back again for another one. The customer service again said 7-10 days I'll have it in the mail. The label never showed. I called again and the finally emailed it to me. I sent it back and now they are saying it's my fault I didn't get it back in time for a refund. I have talked to 15 reps and I have never been treated so badly by a company I have been very loyal to. time to switch carriers!!! read more

My husband bought me the AirPodsPro at the Verizon store for Christmas and I don't have a need for them so I tried to return them and Verizon will not take them back. They are not opened, the package is in brand new condition but the return time fell just outside of their 30 day return policy. But even though it was a Christmas present, there is no extended return policy. They told me to go sell them on line to recoup my money! How rude! I have been a Verizon customer for 20 years! And have bought all my apple products directly from them. We just updated our phones to 13 and 13Pro Max but their is no policy for assisting a loyal customer! They are a monopoly! I will NEVER buy ANYTHING from them again and I am going to write as many bureaucratic agencies as I can to report this!! read more

Been a Verizon customer for years. I have to say I get the best customer service at this location. There's a sales rep, Tiara, who is seriously the best. She is friendly, knowledgeable, and works hard to get you what you want. read more

I wanted to helpfully message the business to avoid writing a nasty review but they've cleverly disabled that feature. Way to go guys! My iPhone stopped making and receiving calls after returning from a visit to the sticks. After a long wait and switching out my SIM card, they told me I was screwed, that upgrading to the new iOS had disabled voice, and that there was nothing I could do other than somehow revert to old iOS or get a new phone, even though my phone had stopped working prior to the upgrade. I went to the Apple store as a last resort and they got my service restored just by switching off roaming. Yes, I'm a little embarrassed I didn't think to do that. But it's beyond inexcusable that none of the trained professionals I talked to at this store did either. read more

The best customer service experience I've ever, eh, experienced. December 24th, I lose my phone while on my morning walk with Willie. I retrace my steps, search every bush, gutter, garbage can and find nothing. Panic starts to set in because my phone is like my blankie - I tend to hold it close to my bosom. After a few hours I consider it lost and am freaking out, not only because it's the only phone I have but more importantly, the phone has all my contact info for everyone I know. (yes, I'm an idiot and should have backed it up) So I decide to suck it up and go to the Verizon store to get a new phone. First off, they tell me that since I have insurance I can get a new phone mailed to me in 2-3 business days for $50. Ok, that's better than dropping $200+ for a new phone. Then they tell me that if I buy a new phone on the spot I have 30 days to return it for a full refund. So my brain is spinning - I'll buy a new phone, use it for a couple of days and then return it once the phone arrives from insurance. But the guy tells me to wait a couple of days to contact insurance, just in case my old phone shows up. And wouldn't you know it - later that night a guardian angel calls my mom to tell her that she has my phone! So I pick up my old phone on Christmas Day and head back to Verizon today to return the 'loaner' phone. I was in and out of there in under 5 minutes - they gave me a full refund and re-activated my old phone. Thanks Verizon! I'd love to stay and chat but I need to go back up my contact info. read more

Verizon - Mobile Phones Near Me - San Francisco, California

Someone PLEASE duct tape a charger for an LG VX8600 to my person. I have gone through 7 or 8 of these suckers in the past 5 months alone. Somewhere in my house, 7 or 8 of these are hiding and laughing at me as I maniacally tear through my apartment looking for just ONE on an almost daily basis. Once again, I awoke to find that I have no EFFING idea where the current charger-in-use is. I don't remember much of the weekend, so that's no help. If any of you (and you know who you are) have or have seen my phone charger, please notify me asap. But not on my phone. That will be off in order to preserve precious battery power for what I'm sure will be a very short conversation with the only person I care to speak with when I get home at the end of this god forsaken day. Oh yeah. 5 stars for having polite, professional staff who now roll their eyes when I walk in and patiently listen to me bitch and moan about spending another $40 on a freaking charger that I already have half a dozen of. And they always have my charger in stock, which is more than I can say for several other Verizon stores. If you have my charger, I am anxiously awaiting your pm. read more

My rating is based on the fact that I have had a couple of incidents where I feel they've been dishonest and swindled me! Yes, they are helpful and polite, but you have to be on your guard that they don't try to sign you up for things that cost way more than they initially tell you. The worst was when they told me I couldn't get any discount on a phone, and suggested I sign up for a second line, which I didn't need, to get a phone promotion. I only got a small discount on the phone, but I more than paid for it in the end. That new line extended my contract, and the 2 times I made a late payment, I was charged double even though I only use one line. Then I noticed I did not qualify for downgrading my phone plan, because they had signed me up for a family plan since I have two lines. I also had to pay an $80 termination fee to get rid of it, even after explaining this on the phone and being on the phone for almost an hour. I should mention I've been a loyal Verizon customer since my very first mobile phone, it must have been almost 15 years ago. I should also mention I asked the rep several times if adding that extra line was going to negatively affect me in any way, since I explained that there was no way I was going to use that line, ever. In my opinion the sales rep outright lied to me, because he never mentioned being charged double should I ever make a late payment, or that it would put me in a bracket where my lowest plan available would be about $70 a month. And he never mentioned that it would extend the contract, and that I'd be charged between $100+ to $80 to get rid of that line. Douches. ------------------------- Update- I said earlier it cost me $80 to disconnect a line I never needed but was conned into thinking would "save me money". I see my bill a while later, look into why it's so high, and see that they never disconnected it! When I cal to complain, I'm told I never disconnected it, they don't know what I'm talking about. He says I haven't been charged the $80, but he tells me it's something like $150 to disconnect that phone line! I am being charged an extra $50 every month for this phone, I can pay something like $150 to disconect, or I can "suspend" the line every 3 months, and hope I don't forget to do that, or I will be charged again. I'm writing today because I'm pissed I forgot to "resuspend" it again and my bill is ridiculous. I hate verizon, I think I may switch to MetroPCS. I know they have problems, but Verizon is not only expensive but dishonest and you really need to watch your back, their customer service people can lie right to your face, and you really have no one youcan call there who gives a shit or will fix the problem. read more

Went in to trade my iPhone 5 for the new iPhone 6. Knew I was gonna get upsold - didn't expect the sales associate to try to sell me EVERY TYPE OF DEVICE IN THE STORE. He literally showed me Android phones...as I was trading in for an iPhone. Cmon. Pump the brakes on the upsells guys, it's not a good look. read more

Verison is a terrible company, they lied to me!! I had to make payments because I went to another company. I was transferred to Finical to ask them I want to make payments I didn't want to pay the whole amount it was a lot! I asked them over and over now you won't take out the whole amount next month you will only take $ 100 each month they said yes we have that down you will pay $100 for 5 months until it's paid off Well I looked at my account they took out the While Amount do not trust them they lie I will never ever use them again I'm so made I'm going to call the bank and let them know and have the reverse the payment TERRIBLE HORRIBLE PHONE COMPANY!!!!!!!!!!! I wouldn't give them a rating!!!!!!!!! But I had to give them 1 read more

Came to this store with my 3rd defective Droid in hand looking for some relief..... I was expecting something like," We are so sorry our product has caused you so much inconvenience. Let us make it right." I was told I could maybe receive another Droid but I could not get my money back or a credit for a different phone. REALLY? Why on earth would I want another Droid???? Are they not understanding the problem here? I gave this device my best shot. I've had enough. The manager of the store should be empowered to remedy the problem. Either he is not empowered or he is completely incompetent. Either way, unacceptable customer service! read more

The guy that helped me out was really nice, though frustratingly incapable. Because he was nice, I won't include his name. PS I changed my mind. His name is Joseph. read more

THIS STORE IS TO BE AVOIDED UNLESS YOU NEED PATIENCE TRAINING. Let's start with walking in. They have three different stereo speakers on display blaring three different songs and the greeters can't be heard over the cacophony. Second, their customer service rep helps me buy a phone and I get some special order phone that's due in 2 days. I fill out the terms and conditions and all paperwork. Two days later, my phone doesn't arrive and when I come over I get lectured by their customer service rep that it's all my fault that I didn't sign the terms and conditions, WHICH WAS BEARING MY SIGNATURE ON THE RECEIPT. I asked to speak to a manager and was made to wait 45 minutes all the while the CSR was asking deeply personal questions like 'why do you need your phone tomorrow?'. CAN WE FIRE THESE PEOPLE? Finally, after 45 minutes, I was told the manager was sitting in back and refusing to come out. I called the district manager to complain. AVOID THIS STORE. Or better yet, walk in and punch someone because that's what they'll do to you by wasting your money and time. read more

Store manager looks just like Joseph Gordon-Levitt. Great customer service - helpful and informative. A little sales-pitchy here...but it's ok...it comes with good intentions. read more

I feel odd, dirty even, giving a phone store a positive review. In my experience, I walk into these types of establishments with enormous problems that tend to only get solved by my spending large amounts of money, or resolving to write a scathing yet ineffectual letter to the company headquarters after spending an hour crying with a customer service rep. Yet at Verizon, things were different. I had rocked into the store on Pine Street that morning to get hooked up with a new Blackberry Storm, but of course had grossly misjudged timing and had to dash out before I could finish my setup. While I ventured back, tail between legs, with Donny S. later that afternoon, I was met with closed doors as the store was shut. To Van Ness we go!!! After a few macho motorbike exchanges between Donny S. and store manager Jason, Melody finished setting up my Blackberry and Jason began showing me how to use my new toy. They signed me up for a few free trial services (reassuring me I could cancel them all online after the first month was due) and pointed out that I could save myself some cash by switching to a different package. Nice. We also came to take advantage of the "2 for 1" deal, since Donny was already a Verizon customer. While he wasn't due for an upgrade since December, Jason waived the early upgrade fee and proceeded to set Donny up with all his necessaries. They were very patient, very attentive, very helpful, and they didn't try to sell me things I didn't need (even pointed out that I didn't need some of the things I had already bought, and proceeded to switch my package). PEOPLE, TAKE NOTE. THAT IS WHAT CUSTOMER SERVICE IS SUPPOSED TO BE!!! But because it was so unexpected, five stars. read more

Perhaps it was just a one-off bad experience here, but WOW, the people at this store are idiots. I went in with a problem with my phone, and had to wait over 20 minutes before anyone helped me (even though there were only a couple other customers around at the time).. One of the guys "working" there was just standing around bragging about how he turned down and offer to join MENSA,.. it's a bit funny that if he's that smart to be offered a membership to join MENSA, yet he's working at a Verizon store probably making minimum wage... I find that laughable and a bit hard to believe. Anyhoo, when they finally helped me w/o even looking at my phone, they said that it was a manufacturer's issue, and that I would need to send my phone back to the manufacturer. WTF kinda bs customers service is that. I went to another Verizon store the next day, and they fixed my problem w/ minimal issues. I'd avoid this particular Verizon store if possible. read more

So, going into Verizon is never fun. For the most part, the sales reps are either not helpful, not that friendly, or just too pushy. My last visit to Verizon was all three! So, first of all the greeter was very friendly. That was the first and only high point. I had come in because I was THINKING of upgrading and renewing my contract. I wanted to look at the Blackberry's but I wasn't sure because I had never had a smart phone and didn't really need internet access. Long story short, the sales rep Denise N. was AWFUL. She was pushy, and didn't listen to what I said at all. On top of that, she seemed visibly upset when I decided to go with the 150MB data plan instead of the unlimited. She let me know that I shouldn't download any apps, or check my email ever because I would go over, and she told me that when I "was ready to start enjoying my phone" to come back and get the higher data plan. She was just horrible. Not everyone needs a higher data plan, she was too consumed in getting her sale to realize that. So this was the WORST experience I've had at Verizon. I even emailed the manager and never heard anything back. I would highly recommend NEVER going to this Verizon, and if you have to, avoid Denise! read more

Wow. This place blows. I was checking my bill, wondering why I pay so much and realized I've been charged for an extra line THAT I DON'T USE. Neat. Now I know it's buyer beware and all that jazz, but when I purchased my current plan I was told that the "Jet Pack" that they practically shoved down my throat was "not going to cost anything unless I use it." Silly me I believed them. This Verizon store is full of smarmy sales people who only care about upselling and selling customers products they don't need. Don't trust what they say and check your bill closely once you get your plan. I'll be taking my business elsewhere. read more

Ed! Best Verizon rep on the face of this Earth. Why? he setup my blackberry for me with a quickness and showed me neat shortcuts. anytime i've had problems, he's been quick to answer my questions and help me out even though i ask dumb questions (i.e. soooo how do i add a pin #?) On top of that, he didn't laugh at me when I told him I cracked the hardcover case to my Blackberry right after I got it. Actually, he did laugh at me. Just not to my face. read more

This was the worst customer service experience I have ever had!!! I was shuttled from line to line (I waited in four by the end), and then waited behind a customer for 45 minutes while the sales associate chatted idly about very specific little features on this dude's new phone. (e.g. Ohh...ummm..hey! I just thought of this other thing you can do. Hold on a sec, lemme show you.. First, you hafta push on this button, and then...) All in all, returning a phone and purchasing a new one ate up 3.5 hours of my afternoon. Verizon Wireless's customer service has gone down the tubes. Back in the day, if they made a mistake on your bill, they would fix it right away over the phone. Now CS reps can't do a thing for you. They had to spread out my $15 in incorrect charges over 2 months for some silly technical reason. And it was THEIR fault. See, I don't usually rage over stuff. But I'm raging. I've been a customer for 4 years, and all of my friends have it, and my family, so it's not easy to leave behind those free "in-calls." So I'm trapped. And I'm raging. It used to be that the stellar customer service made up for all of the company's other ills. But not anymore. read more

Steven Vo was the person who helped me switch from Sprint. He was courteous, patient, and very friendly. Of course it helped that we were switching 4 lines over, but we were really pleased with the overall experience. They made it so easy to make the change - got our account numbers and even applied my employer's corporate discount to our new family plan Verizon account. About an hour later, we had 4 new phones ready to go. They took care of the setup and even took the time to test each line to make sure they were all ready to go. The 4G LTE speeds and coverage blow away Sprint. I regret not switching sooner. Also... I agree with Tara K's opinion that Beazley - the store manager looks like Joseph Gordon-Levitt. read more

Let's see, where to start? Oh I know, let's start with the woman who checks you in. It's at least 30 minutes every time - and she doesn't tell you you can check in in advance online which she should. Then there's the customer service - these people have the equivalent knowledge of a McDonald's employee when it comes to cell phones. OK, maybe a little bit more since one of them was able to do a touch screen test and then tell me my touch screen was fine when it definitely failed multiple times. To get to the point, after talking to Verizon corporate and getting assurance I would get some sort of refund for two bad refurbished iPhones in a row - the store manager would not take care of it - and she kept repeating the same things she couldn't do for me over and over. In the end, I got everything I wanted over the phone from Verizon corporate - and that's what I suggest you do rather than torturing yourself by going in to this store. I would be remiss if I didn't share the overall atmosphere - loud classic rock music coming out of one of the Bluetooth speakers they want to sell you and if you're really lucky a couple of homeless people coming in trying to steal stuff. Go to the Apple Store. Or just about anywhere else to get your cell phone or service on it. You're welcome! read more

My blackberry was acting up for a very good reason. I had not updated its software for over a year. I stopped at this Verizon and after being vetted by the concierge, I gave my blackberry to James. I was nervous about him doing the software update as I had loads of apps and photos which I had never thought to backup. I took off to do errands for four hours or so (note to self, learn how how to navigate SF without the crutch of Google Maps). When I returned, the phone was ready. All my data was there. And the charge? Nada. Such a pleasure to deal with! Thanks Verizon!! read more