I'm pretty analog so the idea of getting a new phone is daunting to say the least. And just when I get used to how one phone works, it seems like I need to get a new one. UGH!!!! Well I had the most amazing experience this last time around. I was switching over to Verizon from Sprint and would be getting a new phone in the process. Buy Samsun Galazy II... Steven and Eddie at the Verizon store on Van Ness were awesome! I called earlier in the morning and made an appointment so when I walked in the door, I didn't have to wait. Steven was great at explaining all my options and he and Eddie went out of their way to transfer all my data from the old phone to the new.....including my text message history, which isn't standard, but something that was really important to me. This experience has renewed my faith in the wireless cell phone industry, and the perfect way to kick off my new relationship with Verizon! read more

Took them FOREEEEVER to assit me (and I went in mid day on a weekday - not at a super busy time). Finally they assit me, I tell the employee that my audio jack isn't working but everything else is. I have never dropped my phone or gotten it in contact with water. His response is "thats what everyone who drops it in water says"...THE NERVE! How rude...no I didn't do it any damage, EVERYTHING works except for the audio. So he sees that its a manufacturer's defect and orders me a new phone. A few days later the phone comes except its refurbished. THE NERVE....he made it seem like because I was under warranty, and not at fault for the manufacturer's defect I'd be getting a new phone. He definitely didn't mention that it'd be a refurbished one!!! read more

My iPhone broke a week or so ago, and this was the nearest Verizon location to me. I came into the store a couple of times, first to make sure that my phone was actually the problem (not the software or SIM card), and then later to actually purchase my new phone. The customer service experience was really, really stellar. For realzies. Like, I'm generally not the sort of guy who leaves Yelp reviews of Verizon stores. Check my review history and you'll see I mostly stick to restaurants. But the folks here were REALLY helpful. The specialist who helped me during my latest visit was Mary. She talked with me for a while to get a sense of how I use my phone, and later used that info to help me get a good trade-in deal. I came into the store late enough that the sale ended up going till after closing time, but even so, I never felt rushed during the process. In short, just a really good customer service experience. read more

Crowded when I went (after work around 7), but really good service despite them being short-staffed. There is a greeter who makes a note of who you are and what you're looking for when you walk in, he will grab a salesperson for you when you're ready. I personally like their system, because it means that you won't have to listen to a salespitch from the second that you walk in, but some people seemed very confused (and agitated) by the system--"I don't understand! Where's the line?" The salespeople and managers were not at all pushy, and didn't try to persuade me into buying a more expensive phone (not the case at other Verizon stores). I have had Verizon for 7 years, and have experienced varying levels of customer service (the one on Market street is the worst). I will definitely go to this location again if I need something. read more

So, I lost my phone and that sucked. After speaking with a Verizon rep online for quite a while, I learned that not only did I not have insurance, but I'd have to pay full price for a replacement phone, since I wasn't eligible for an upgrade yet and that also sucked. Thankfully, the online rep and I worked out a way that I could get a brand new phone and pay off the cost over the course of a year. It would add like $50 a month to my bill, but I'm willing to pay the irresponsibility tax to have a decent phone. (I'm a web developer, and I need it for work, so whatever.) The catch was that I couldn't do all this online, so I'd have to go into the store to make it happen. I wasn't too stoked on that part, but whatever... sometimes human interaction is a necessary evil, even in these modern times. After work, I swung by the Verizon store to pick up my shiny new LG G2 and add my irresponsibility tax to my monthly bill. This, I assumed, would take 15 minutes, tops. When I finally got helped, I explained my situation to my sales rep, Michael, and let him know that I was there to buy a $600 phone that I had planned on paying for over the course of a year, as I'd discussed with the rep. Michael, however, explained to me that there were other options, and began upselling me on new accessories and gadgets. "I could get you a price reduction if you buy a case and stuff, but you'd have to pay the whole thing up front," he said, "or, could you use a mobile hotspot? What about a new set of $130 headphones?" When I explained to him that the problem wasn't the increase in monthly payment, but the fact that I don't actually have $600 to throw at the problem, he kindly explained that he could just charge it to my account, deferring my payment for a whole 4 weeks. "No thanks... I kinda just want my phone and I'll pay full price." Undeterred, he turned to downselling me on lesser devices. "You know the G2 is, like, the top of the line," he said, "We've got a lot of really nice phones for a lot less," "Yeah, I know, but I'm using this to develop mobile sites and apps, and I kind of use it all the time, and I'm not really trying to downgrade to a flip phone at this point..." "Well, you know, you could always just go online and look for a new one, or to Cex on Haight and grab one there, then bring it here and we can activate it for you..." Now, some people would think that a $600 sale would be a slam dunk for a sales associate at a retail establishment, especially when the customer is HANDING it to you, but Michael and his selfless unwillingness to listen to me convinced me that I didn't have to buy the nice phone from my mobile provider. In fact, I could just take the $600 that I walked into the store willing to pay his company over the course of the next year and give it to some OTHER company, instead! ...so that's what I decided. I still don't have a phone, but I didn't have to give my money away like I had planned! Thanks, Michael! (( seriously, tho... who DOES that? )) read more

I've been having problems with my LG shutting down since I bought it. Every time I brought it to Verizon on Vanness, they said "it just needs a software update" or "it's not fully charged" or "your pressing buttons in your pocket". But none of it was true. I just brought it to them again after losing a job because the phone wouldn't turn on. NOW THEY ADMIT THEY AND LG KNEW ABOUT THIS PROBLEM, but now that it's out of warranty they Could only replace it by pushing My free phone update out another 20 months/ nearly 2 years. What a scam, they sell you a phone they know is faulty won't replace it while under warranty, then when it's out of warranty they're like oh yeah we know about but nothing we can do but sign you up for another 2 years. You just lost a loyal customer and I will persuade all my friends and family to goto Credio Mobile. read more

I needed a new work cell phone and I dropped by this Verizon location since it's close-by. I was assisted by Rob, who easily explained to me a few plans that help suit my business needs without any pressure. Rob was very informative of my options and gave me the choice to decide what to do as my next step. His colleagues, Gladys and Mike, also helped with transferring contacts from my old work phone to the new one. My experience here was superb and walked out with a new iPhone 5S. Yes I know I could've waited another 2 months for the 6 but I need a phone now. Rob is the man!!! The staff was pretty friendly as well to the other customers who were also waiting to be helped. read more

About a week ago I had the distinct displeasure of dealing with a manager named Daniel W (I think that was his name). I tried to return an iPad about 3 days after the 14 day window that I had to return it. I understand that there are rules, but I also know that exceptions must be made from time to time to maintain good relationships. Here's the gist of it: I spent 8 of the 14 days abroad, and could not return it in time. The keyboard they sold me cracked for no good reason, the iPad itself was glitchy, and I realized after a few days with the iPad was not practical for my needs. Given the aforementioned factors, how much money my family and I spend with Verizon, and how much I've spent at that specific store over the years it made sense to allow me to return the device. Instead the slimy manager was curt and inflexible. It was almost as if he took pleasure from saying no to me, like it stoked his sense of self importance. Whatever though, I'll never buy anything from that store again and I plan on taking my family plan to another carrier as soon as our contract with Verizon expires. Stay away from this store at all costs. read more

This review is not for VZW as a telecom company but for my experience with Jason A., Solution Specialist (the guy they escalate stuff to that the sales people don't know about) at that location. Jason helped me with my Android phone with the utmost patience and skill. He was on the phone with Verizon for what seemed like an eternity to try to have them correct a mistake in the way my account had been set up previously, which somehow prevented me from switching SIM cards (which shouldn't have been a problem since I bought the phone unlocked, on my own) and the phone is supposed to be a "world phone." Anyway. Previous attempts to solve the problem at that very same location were met with "oh, you bought your phone yourself, that's probably what the problem is" and other snide and smug and otherwise unhelpful comments Jason A., on the other hand, was extremely helpful, knowledgeable and professional, not to mention, friendly - which is a rare occurrence in those retail / corporate settings. I am about a year overdue in writing this review, but I hope that somehow Jason's managers will see it and give him credit for a job well done. Thanks again, Jason A., Solution Specialist. (I didn't put 5 stars because if I don't want people to just look at the star rating and expect stellar service, because chances are you won't get it there - although they are no worse than the main Market St. location. But if you're lucky enough to get Jason, he's great!) read more

The staff was helpful but the product was hopeless. I received a defective cell phone when I signed up with Verizon online. Telephone tech support couldn't make it work and when I went to this store the techs were equally baffled. Since they didn't stock the phone model, they couldn't exchange it. I finally wound up exchanging it by mail after I had delayed so many days trying to fix it locally that I was too late to cancel the service. read more

Slow service I mean super slow service. I waited 30 minutes to be help to tell me that I need to call customer care. The staff is completely slow. In my book they are called the slowskies..... Tru to avoid this place.... when you walk out you feel 5 years older.... read more

Verizon loves signing people up for new phones and service, but wait until something bad happens... I had my Verizon cell phone (and wallet) stolen from a gym locker. After calling Verizon's 800 number and finding out that they would not give me a free phone but would charge $100 to give me the same basic phone, I thought going to the store in person and giving them a real face to deal with would achieve better results, and after some confusion, it did. The first time I went in I talked to young, Asian girl with glasses. I explained that I thought charging me for having my phone stolen was bs. She said the cheapest thing she could do was charge me 6$ for phone insurance just for that month and about $40 for a new phone. I asked to speak to the manager. A stocky white guy who looked like he didn't want to be there came over, pulled up his sagging pants, and put his hands on his hips. He said there was nothing else he could do. Keep in mind this info is different from what the 800 number person said. I decided to go with the "cheapest" option. The girl told me to come back in a couple of days, I think so that everything could get processed, but I forget exactly why. I returned a few days later and am greeted at the door by a...hostess?...who told me to sign in at a computer near the door. It's a "take-a-number" type system like at the DMV, except there was less than a handful of customers in the store and a few employees not helping anyone. Within a couple minutes, Latoya helped me. I explained my situation and the process that the Asian girl explained to me on the previous visit. Latoya did not understand what the girl was trying to do and said she worked at a new Verizon location. She also said, confirmed by a phone call to an insurance company that works with Verizon, that what the girl was trying to do was insurance fraud. You can't put insurance on a phone that has already been stolen. Wow! Her MANAGER had approved this on the previous visit! It turned out that I could have gotten a free phone--not the same one I had--after mailing in a rebate, but not including tax. I thanked Latoya for her help but went for the 100% free option: borrowing and activating an old phone from a Verizon-using friend. In conclusion, if you have to go to this sad store full of sad people, look for Latoya. I think she's the only black woman working there. While I was there she also helped cool a heated situation a customer was having next to me. read more

Actually found a sales associate who was knowledgeable and enthusiastic about his work. Found the cover for my phone that I've been searching for. The wife got some salient advice on Bluetooth headsets, too, without the big sales push. And I got a 25% discount. Perhaps it was the stunning blue Yelp Elite hoodie. read more

You guys need to tighten up. 5 minutes after I got home, I called 611 and had a new phone overnighted for $49, not $429. Probably would've been a 1/2 good idea to look at my account after you asked for my phone # 3x....duh. Don't refer me to CeX, refer me to your Droid Mini that I wanted so badly with an available upgrade. Goofs. p.s. - I've had VZW for 11 years! :o read more

I've been coming here for years and a Verizon customer for 20yrs! This store has turned itself around. Dwight and Mohammad went above and beyond. Recalibrated my plan to save me money and stayed after hours. Nice job Verizon. Five stars! read more

I have to say, I had a very good experience here and I wasn't too happy when I went inside. My Storm had an issue where I added a new email account and at the end of the set up of the email on my blackberry, there was a Sync option that i thought was mandtory with my set up. Long story short, blackberry exported all of my contacts to my new email address and deleted them from my phone. TECH SUPPORT had no idea what to do and had never heard of it. But as a business owner myself, i know of the hard times that a business goes through in trying to figure out uncommon problems. That is where Andrea comes in. Wow, what a star. She was very able and willing, she listened, she repeated back to me, she even went and talked to other co-workers (which I nievely though was a waste of time, but was the cure for my problem in the end). Latoya was another bright spot in this fix of my mess. She had heard that someone else had this exact same problem. She gave the contact info of the other sales person to Andrea and they all coordinated to help me out. I have to hand the biggest five stars I can to Andrea most of all. She was very calming and really was easy to work with. She was persistant in trying to help with the solving of the problem. Try to imagine that you lost everyone of your contacts from your phone. I was devestated. Andrea was there for me. I also want to send a shot out to the manager. His name I forget but he first told me that only one person was available and when I told him what had happened, he went in the back and told Andrea she was needed out front. It was late and I'm sure everyone wanted to go home. The problem took 50 minutes past closing to figure out but I was treated great and with patience on my side, i was very satisfied at the end of the treatment of my issue. I work in insurance primarily as a broker-agent in both commercial and residential markets, as well as in real estate markets and entertainment. For me, losing my contacts was a hard hit. i was worried and didn't want to have to start all over again from my last restore point which was 3 months ago. The staff on a whole at Verizon Wireless on Van Ness and Post is where i will be going from now on for my wireless needs. I know sometimes there can be a few brain dead people at retail stores in general but this bunch worked together as a team and got the job done. This is actually the first time I have ever posted to Yelp and I've been a member with an account for 2 years. I never felt the need to comment on anyone and never got a treatment that I was certain was in need of putting out there like this before. I lost my contacts and got them back in 2 hours time. For me, that saved my life, my business, and my sanity. That's well worth making a comment about. read more

This place is better than the apple store. They spent about 2-3 hours helping me get my outdated phone replaced with a new iPhone. Norman was awesome and answered all my questions patiently. I didn't feel rushed at all. He was helpful and sincere, which is so refreshing these days. Sarah is an unbelievable person who was able to overcome all the hassles with my older phone and get everything transferred. She would not give up despite my outdated phone (2005) that had serious software problems. She was able to fix the phone and get it running using knowledge than only an experienced technician would have. I'm so glad I decided to come here to get my iPhone instead of the apple store. The apple store is nice but the wait is always longer and you only get 10-15 minutes at the genius bar. Verizon also offers a free in-person Wireless Workshop, which is pretty cool. read more

I went to this location today to upgrade my phone. The man helping me immediately asked what phone I was interested in, and I said iPhone 13 mini. He told me they were in stock and didn't ask any further questions. After discussing my account, plan, and different upgrade/trade in offers, etc., for over an hour, he then checks the back to tell me there is no iPhone 13 mini in stock in 128 GB, nor in the color I wanted, and that there were a few left in 256 GB. I told him I never wanted 256 GB, and he replies that that is the more popular phone storage size and most stores only have that, and not 128 GB. He then directs me to a different verizon store saying they have 2 in stock. I then go to the different verizon store, which happens to be an express store, who then tells me I cannot use my device dollars for that store does not offer the same full set of services as a typical verizon store. The man originally helping me made no mention of this. They also told me that they often keep 128 GB in stock in all phones, and that the information I received earlier was incorrect. I spent multiple hours in person at multiple stores, and no one was even able to help me submit an order for my phone to be SHIPPED TO ME. I spent another hour doing it when I got home. I have never had such a bad verizon experience, I should have asked for a discount for all my trouble, but was so frustrated by the end of the day I just wanted this to be behind me. I recommend ordering whatever phone you want online, frankly, than visiting this location. read more

The manager at this location, plus two supervisors, Sonny and Taryn were all very helpful when my phone was stolen and I had some mixups with my insurance. Thank you all! In full transparency, I was unhappy with Verizon's phone agents. They were having problems reaching the original supervisor who offered me a discount and I spent 5 hours on the customer support line without getting anywhere (sadness!). One visit to the Verizon store at Daniel Court and I immediately felt taken care of. The wait was around 40 minutes but that's because they don't seem to rush anybody. In other words, when it's your turn you'll have their full attention. My experience at this store was great. It's clear they really care about their customers and I walked out feeling very appreciative. read more

Update to my last review. I decided to be an adult and instead of complaining via yelp and running, I returned to the store and I spoke with one of the managers, ED, and he totally explained the rationale and instead of being all sullen about it, I understand the new policy. It has MORE to do with maintaining a limited inventory of the high profile items (supply and demand, kiddos) and floor stock for NEW customers (wanting a new contract) than it does with the fear of having people selling the phones for a profit in China (makes a whole lot more sense). The wait here can be pretty nasty, but the GOOD thing, they give you an estimate of how long it might take before you are seen by a salesperson/tech. He estimated about 20 minutes for me (ended up being more like 35-40), but it allowed me to fit in some cardio at 24 hour fitness across the way. I'll be back because: 1) they are customer oriented 2) they are solutions based 3) they listened to me 4) Yiorgo Letso!!! He actually recommended that I go to BEST BUY b/c I wanted a Samsung Galaxy 6 and an immediate replacement since I use the phone for WORK and HOME (as a home phone) After thinking about it...I decided to go with equipment replacement and try and live without my phone for several days...just call it an experiment. Work doesn't use it as often as my friends and fam, do. Let's pretend it is the old ages when not every darn thing was "IMMEDIATE GRATIFICATION"...trying to practice my patience. Well....thank you, Verizon...you've restored my faith. read more

I went here with a close friend. She was intending to upgrade her phone at one time then a blue tooth at another later date. Both days the two different Sales Associate did not appear to have adequate amount of info on particular items my friend was shopping for. When the lady at the Customer Service desk assisted us she had us wait 15 minute to bring up the needed info on that account and had her info all backwards. We were confused and had some questions that were not answered. Did not want her to overly stress out so we just got our items and departed. I have not experienced difficulty any were else. If you want good decent service my recommendation is to go elsewhere. read more

Surprisingly excellent experience. I dreaded coming here..I've experienced first hand how Verizon stores can be nowadays- packed, poor customer service, inexperienced employees, pushy salespeople. I came in, they added me to the wait list, provided me with the wifi password and I had a seat. About 15 mins later (they gave me an estimated wait time of 20 mins), I was helped. The employee who helped me, Nick, was extremely polite, thorough, respectful, knowledgeable, and efficient. He gave me his full attention, gave care to my wishes and needs, and was very helpful in setting up my new phone. He even alerted me of an error on my bill! He wasn't overly pushy about selling accessories, which I really appreciated. Very happy after visiting this location! read more

Friendly but inept staff, with very clumsy communication abilities. The wait is unbearable. Was in there today, simply to return and exchange a faulty waterproof iPhone case (Lifeproof) It took 45 minutes. Even though there were 6 staff in there, and I counted only 4 customers. All waiting. Just crazy. As for the Lifeproof case....avoid. A $100 piece of crap that doesn't allow you to use the sound on/off switch on the iPhone 6. read more

I've been with Verizon since forever and this is the only location that i go to. The employees there definitely helps you out with any questions regarding phones and services. Tony was my go to guy when he worked there. sadly, he has moved on the bigger and better things. I am very picky with who I bring my business to. I was introduced to Tyler through a mutual friend. Why not hook someone up through friends rather than some stranger? Anyway, Tyler answered all my questions and helped me preorder my iPhone 5s. It came in earlier than expected. All i had to do was call in and have him activate my phone instead of driving down. I highly recommend going to Tyler for all of your mobile phone needs. read more

Terrible! I called from LA to see if they could set me up with Wifi but they said they didn't have wifi internet service here. The girl CALLS ME BACK on my cell and says she would fedex me a hotspot to my new home address as a fix. I didnt know what this was honestly.. I explained my needs: answer emails, get on skype calls for work --- immediately once I moved to SF. Now I realize I could have used my iphone as a hotspot so I dont know why this extra gadget was presented to me as such an amazing fix! The rep DID NOT TELL ME about a NEW 2 yr agreement. Did NOT say it was a 14 day guarantee versus the normal 30 days one is more accustomed to. Why the hell would I need a hotspot with a 2 yr agreement if I already have an iphone I could have used as a hotspot??? Verizon obviously knows I'm already in a 2 yr agreement AND have an iphone I bought from them. I was told I would get this thing for FREE (not with a rebate.. thats a whole other step!!) via Fedex -- as a special deal bc I was signing up via phone or something. And that I could return it when I got proper internet. But somehow I missed the 14 day window versus the 30 day normal window :( Now the sales person says she told me everything I needed to know-- including the 2 yr contracts and the 14 day return versus the 30 day return policy. Anyway, I don't want people to get in trouble for hearsay but I would advise a much clearer explanation of a 2 year contract. That is BIG. I was basically signing up for a $240 contract with equipment fees. The manager was not helpful. She was slightly insulting actually. They probably have their hands tied once a contract is agreed to but I had NO idea WTH was happening. I thought I was a good standing verizon customer, was moving, they were offering me a band aid solution and I had time to call them back and discontinue service :( I hope you can use caution when talking to anyone here. I have still NEVER SET FOOT here and I hope I never have to. Funny thing is their 800# keeps saying there is not enough notes on my acct from the transaction. #VERIZONFAIL #Cluster_Fu$@ read more

I've had other experiences at this store that were generally pretty pleasant. My experience last night, however, completely changed my opinion. This review is specifically for Taryn, as the other employees I interacted with were fine. I don't know how long she's been in customer service, but she needs a new profession. She was rude, forgetful, and didn't seem to know what she was doing. I went in to upgrade my iphone. It should have been a simple and quick transaction, but instead I was there for nearly 2 hours. During that time she attempted to get me to switch from my contract and sell me on other products, but not in the typical sales person approach. She chose to be insulting and offer completely unprofessional comments to nearly everything. Here are only a couple of the comments that left me wondering WTF was wrong with her: "Oh, you guys aren't married? You look like you already have kids." "Do you workout? No, right?" "Oh, sorry. I wasn't paying attention. I was thinking about shopping." Seriously? Awful customer service skills. I would rather wait an hour for someone else to help me the next time than deal with her again. read more

Really disappointed in my experience at this store and what happened afterwards. Took my work blackberry in to Verizon store in SF near Geary and Van Ness, which had died and was not receiving a charge after several days of trying wall and usb chargers. The store was fairly slow, 3 reps standing around. Tony, one of the store reps was irritable and not friendly. He scolded me "you just need to charge it" and we tried, and it didn't work. Then I said I used both wall and usb to try, and he tried to make me feel stupid for even thinking about trying the usb (which I only did after several failed experiments with the wall charger). We used my personal charger to experiment and of course it didn't work, phone was dead and unresponsive. Tony then mumbled something about name on account. So I gave him my name and he said "can't help you" and I asked him a clarifying question about who he is looking for and then I gave him my corp IT guy who needed to authorize it. He said he would ship my phone back and just handed me a receipt "here you go" and put his head down into the computer. I wasn't sure if the transaction was completed, and I ended up leaving. It wasn't until a day and a half later when my replacement phone arrived that I realized I left my charger at the store. I called the store and the rep wasn't helpful, she just said that I would need to talk to Tony since she had no idea if I was lying or not, and it would depend on if Tony remembers me (I guess she thought I get free phone chargers this way) She was very abrupt and not helpful. I suggested that she take my phone number down so Tony could call me when he is available. She did and then just said "ok" and the call ended. I'm a user of Verizon since '05 for both personal and work and not impressed with this experience at all. Makes me question my loyalty. read more

They gave excellent customer service. I was having trouble with my phone and they were able to resolve the issue in no time at all

I went into this location to finally join the smartphone bandwagon... I had done most of my research beforehand, knew my questions and what i wanted, and figured it would be a simple in-and-out process... UNfortunately, because my phone number came from a remote part of upstate new york, and hadn't had a plan update in three years, it was not so simple to activate my number on the new phone... the guy at the store stayed over an hour past closing working with the tech support people to figure out how to do it! I was totally expecting to be told to 'come back tomorrow', since it was getting so late, but he was stubborn and stuck with me, and ultimately persevered!! i had to wait til i got home for the activation to complete, but i did in fact go home with a new, and pretty awesome, phone that night!! many many thanks to the hard working staff at this store - you went above and beyond the call of duty, and it is very much appreciated!! read more

The nicest and most helpful staff ever! Pedro Ortiz was my service provider and conducted himself professionally & patiently! Thank you Pedro. Recommendation is to go straight to the Verizon owned & operated stores for the best service. I am a fan of this location. Do not hesitate, run to this enthusiastic team for the customer experience you deserve. read more

Holy crap, I think this is the same exact dirty feeling I got when I gave five stars to the DMV. Except now it's four stars, because considering my utter contempt for for the scheming, scamming wireless industry, I can't in good conscience let them off the hook. All great customer service at this location aside, I've been screwed over by Verizon enough times, & I simply won't stand for a five star rating. I'm going to quit this review now before I'm tempted to knock it down another peg to three stars. I really don't think it'd be fair to taint the positive experiences I've had with the service here. read more

I don't write yelp reviews often, BUT this is the second time I have a problem with this Verizon store. It is too close to my house not to use this location and as it turns out I have to make the pilgrimage every few years. This time had a broken Iphone and wanted to see if I could upgrade or if I should use the insurance from Asurion. I started talking to the young man behind the counter and asked about my timing for an upgrade ( currently using an Iphone 6). He said "yes, all you have to do is pay the tax on the new phone". I replied " so there will be no increase to my bill?" He said "NO". We did this dance 3 more times.... young man saying "no increase to my bill" each time. After I paid the tax on the new phone and was ready to walk away... I asked one more time..." WILL THERE BE AN INCREASE ON MY BILL???" he sheepishly said yes ...$35/month! I called over the manager and asked for a refund and walked out of the store. Be careful with the staff at this store... its like walking on to a used car lot! read more

This store is OK- got a phone from there a couple years back- but mostly I just miss Verizon- I got AT&T a few weeks back, and now I can't get calls inside my house sometimes, in the middle of SF. Drat. read more

This is the second time in 9 months I have received great customer service at this Verizon location. Today I worked with one tech and the manager, Dwight, to solve my issue. No only did they resolve my issue but during the lengthy session I got to observe how the manager treated and interacted with his team. He supported and trained them while continuing to deal with my issue. They immediately interacted with customers when they came through the door, registered them and set expectations on wait times, etc. They dealt well with the people who were rushed for time and frustrated. Tip: best time to go Wed-Thursday 3:30-5:30pm. My issue was complicated because I wasn't set up as a manager on our family account. Tip: Wives, partners, or husbands get added your account as a manager to speed up turn around time. During the entire transaction time of 2+ hours Dwight was calm and professional and my issue was resolved. The entire team made my experience one of great effective technology and great customer service! Thank you so much read more

So I know, I know. Everyone hates cell phone stores. You rarely leave happy. And I feel like if you go into two different stores with the same question/problem you get different answers/treatment/service. I wish someone would come up with a formula to figure this out. Hi, my name is Angela, and I am constantly losing my cell phone. Oddly enough, its usually when I'm sober. So as any intelligent person who is aware of this handicap about themselves, I purchase cell phone insurance. Its about $4 a month, and then if anything happens to my phone, I can get a new one for $50. Pretty sweet deal. Normally this works for me no problem. However in the past 12 months, I've lost my phone 3 times. Apparently, the insurance company only covers 2 replacement phones. Totally reasonable. I am a bad candidate for insurance. Most recently, was the only time I've lost my phone when alcohol was involved. I was so frustrated. My loving boyfriend drove me all around town on a rainy day trying to fix this problem. Apparently a lot of cell phone stores are closed on Sundays. Finally we arrive at the Verizon store on Van Ness and Daniel Burnham and I just go in assuming I'm going to have to pay retail price (like 3x what they normally sell the phone for with a contract) for a shitty phone. I was just going to get the cheapest they had. The gentleman who helped me (I really wish I could remember his name. He was an Asian fellow with really cool rectangular glasses) was so accomodating. He totally sympathized with me and set me up with a really sweet deal. I got pretty much the equivalent of the phone I lost for about $160. He totally gave me a deal and bent a bunch of rules. THANK YOU! I'll definitely come back here next time I have a problem. read more

Verizon employee expected to conduct business outside of location instead of in the store after SF is already in Orange tier. Only 1 customer in the store. There is ample social distancing space inside. read more

Best Verizon store Ive been to. Staff was mellow yet attentive, no "hard sale" techniques. Maybe I was there at a down time, but it was a pleasant experience working with the staff on hand.........and I hate sales people, so that says a lot. Enjoy! read more

Recently I had phone drama like never before! I stopped by here to pay my bill. They notice I was uninsured. Nah I don't need it! The next night someone stole my phone! See how smart they are already? Long story shorter...I borrowed a blackberry storm from a friend. These guys programmed it and helped me out with the learning curve. A few weeks after that the blackberry DIED! Again I go to these guys and they hook me up with a Droid. It wasn't my favorite so I brought it back and exchanged it for the iPhone 4! Again....super knowledgeable, patient, attentive as to how I use a phone. If you want customer service from a knowledgeable friendly team, this is your place!!!!! read more

I came in here after the store on Bay Street didn't have the replacement trackball that my crackberry needed. I walked in and the place was very crowded (5.15p Friday). There was a woman at the door taking your name & reason for your visit. While I was explaining to her that I needed a replacement trackball, another employee overheard and told me to "wait a sec"...he came back probably 30 seconds later with a replacement trackball and popped it into my crackberry! Now that's service. In + out of the Verizon store -- and happy -- in under five minutes! Amazing! read more

I expected this to be a miserable experience. Really. I thought I would lose my whole Saturday in this store. Yet, I came out wiht plenty of time in the meter. There seemed to be a lot of staff here and they were all pleasant. I needed a new battery and had to be helped by their technology specialist who was supernice and managed to help me at the same time as helping an older man who was pushy and not pleasant. Turns out, the battery fried because I charge it over night. Apparently you should not do this. And they explained why my warranty didn't matter in a thoughtful way that I understood and didnt bother to complain. I also needed a new headphone and she managed to get someone to help me, who came right out and explained the differences. The specialist also gave me a discount because I work at a nonprofit which really brought the cost down. If every store was like this, the world would be a better place. read more