Don't go here. They will upgrade your phone for you and not return your old phone. I'm being charged $533 for the old phone and completely being scammed because of Rochelle and the other store managers not picking up the phone. An internal investigation is being opened into my matter and it looks like I'm going to end up having to pay it anyways. Absolutely do not go here and upgrade your phone with Rochelle. The whole situation seems sketchy and I would not trust this store. read more

Where to start. Long story short, modem was supposed to be delivered on Friday. They told me they couldn't do overnight delivery on Wednesday. Simon, my salesperson said I could text or call at anytime. No answer. Attached are photos of just today's waste of time. Not to mention ALL weekend I have been waiting for this to arrive that I have to sign for. I have repeated to numerous people that I have Covid, which is why I couldn't go to the store. Today three people told me to go ahead and go in anyway. I let the store associate know, but I would be irate if I were her. Way to go, Verizon. Really keeping your employees safe. After 7 different people, they want to overnight me a new modem.... However the one currently in shipping is stiiiiiillll not here. Excuse me for my skepticism, but here we are with no service. If I pay my bill late, I get charged. Can I not expect the same in return? Additionally, after speaking with the lady in store today, she now tells me she that they can't service my apartment, after speaking with how many people? I'm curious to see if this illusive equipment ever shows up and if it'll actually work. What.a.joke. read more

Before i went into the store it was a lady outside the store smoking a cigarette so i walk inside to see the phones they have in ask questions but nobody in there then th same lady that was outside smoking was the one that came in ask if I need help lomg story short Rochelle was not helpful at all she had a attitude and then she smell like smoke idk how yall run yall business but that's not the way no stars at all in only why I'm putting 1 star is because I have no choice read more

Rochelle is intelligent and really smart. She was helpful in a very painful situation. I have faith in humanity again.

Rochelle the store manager and her team member were amazing! During the fires and I had no cell service from AT&T and no internet from Spectrum, I needed access for information in case I needed to evacuate. They immediately went into action and got me set to transfer my phone and internet box. Within 30 minutes, I was all set to go and when I got home everything worked perfectly. Thank you!! read more

Amazing customer service. I went in late just before closing and Rochelle was hospitable and fast. Thank you Rochelle for helping me with my new iPhone and upgrade! read more

Rochelle works at the Santa Monica, Main St branch and I am so thankful and actually blown away at how she followed through with the transaction of returning 3 iphones and upgrading to 3 new Iphone 16s. I have had bad experiences in the past with over charges and misinformation when making these kind of purchases and Rochelle assured me that whatever she promised she would stand by. Low and behold the first bill came and it was significantly higher than what was discussed. I called Verizon customer service and thought the issue was now going to be resolved but found out nothing had changed on my bill. Then I decided to call Rochelle at the store and spoke with her and she calmly told me that she will make sure everything is made right. We together called customer service and the problem was resolved!! I am a believer again! Thanks Rochelle! I will always be returning to you for future purchases and advice! read more

SUPERIOR customer service. Rochelle was professional, thorough and so very helpful. This is our GO TO Verizon store. Great energy and vibes in this store! read more

What is this store doing with 4 stars?! It's the same typical understaffed, undereducated mess that you'll find at every other Verizon location. Went in and the scene was one single employee at the store drowning in customers with no idea of how to handle it. I wish this was an exception, but, definitely not. Just call Verizon if you need something, they have let their stores fall apart just like every other business after Covid. read more

Rochelle is the BEST!! From now on, it's my favorite Verizon store because of her. Service is 5 stars. I'm so happy! Great deals, very nice, straight forward communication read more

The lady with the east coast accent was so rude told me and my friend to return before 7 to get her phones back. We returned at 6:58 and ran all the way there for the gate to be closed she saw us and still didn't open the gate. My friend then returned two days later to get her phones and she was being a bitch about her trying to turn one of the phones in for an upgrade. She even told my friend to stop talking to her and leave even made her cry. And when my friend asked for her name she told her no. Btw she's "apparently" the manager. But has a shitty attitude and needs to work on her attitude or get a job that doesn't involve customer service. Her breath also smelled like cigarette since she was smoking right when we walked in. Also she told my friend she didn't have the chargers for her phones so she made my friend buy a battery pack that was $70. And then after she plugged the phones into the regular chargers not the one my friend just purchased. read more

They decided to close during open hours randomly lol - can't just wait till it closes at 5? read more

Verizon - Mobile Phones Near Me - Santa Monica, California

Just STAY AWAY from this Verizon Wireless Franchise store, and while you're at it, stay away from Verizon Wireless all together. You'll save time and your hard earned money. They simply do not care about you, and all they want are sales sales sales, and they take zero responsibility or accountability when things they lead you to believe are false, or when they give you goods that don't operate, and when you try and return the failed equipment or services, they will intimidate you, bully you, waste your time and keep your head down pressed firmly against the concrete, as they won't let you up for air, or give you a chance to fight for yourself and what you believe is the right thing to do. So kick back, relax, or buckle up, get into it, here comes 7 pages of what happened to me trying to switch to Verizon Wireless. Or simply call 611, and while you wait for 20 minutes to be helped by someone who won't help you, you can read what I've written. The people I worked with there; Rochelle ~ will lie to your face and claim she's an honest person who works with integrity. She did not! Also, I discovered that Rochelle is currently under "Internal investigation" so, I'm sure everything that happened to me through her and her team was totally above board and par for the course. Way to go Verizon! You're better off throwing yourself in the middle of Main Street.... Here's where my story begins: November 24th 2023, black Friday. I sit one day away from Christmas, and what's most on my mind, constantly, is wondering if Verizon has cancelled my actual contract with them? You see, when the cancellation of the 5G Home internet was successful, then did I receive an e-mail from the agent on the phone with me, which confirmed it was done, this was after 4 attempts to cancel the 5G Home Internet which did not work in my apartment and effected an entire work week of production, and a therapy appointment, things integral to my productivity and wellness. I did not complain or mention these things until now because the time for being polite is far out of sight. No such e-mail have I received for cancelling my phone line yesterday with Kelly from Verizon, after our 50 minute call was dropped. My phone line has been cut and my log-in credentials to the Verizon App as well as the website Verizon.com have been terminated, due to the phone line being cut, yet the contract, has the contract been terminated or not? There's only one day left until the 30 day contract becomes permanent, and no e-mail confirmation have I received. Something's different about this. There's no way I can call, there's no way I can write to who? Jake@verizon.com, nowhere is there support and everywhere there is, intimidation tactics, stalling tactics, and misleading information, and or new information, that's a Verizon mirror pointing to another Verizon mirror and nobody's able to help. Am I being forced into a binding contract that I'm fighting to terminate? I know I am within my allotted time frame of requesting termination, but they've silenced me, and I'm sure I'm not the only one. The following is a description of the times and events and people that were spoken to at Verizon. Actual names have been catalogued for proper record keeping, but fake names are being used to help protect the identity of the employees because they are just part of the larger problem that is Verizon Corporate, and how they abuse their clients, mistreat their employees, and treat humanity with a certain disdain and indiscretion I find reprehensible. I am writing this log down from voice memo's and notes I took, that were captured on Saturday 12.23.23 from 2:55pm - 4:43pm then the call dropped. Then I wasn't called back, or if I was, she "Kelly" from Verizon, had cancelled my phones connection so I couldn't communicate with them, or anyoe but not the contract with Verizon, that I may still very well have and not know it. Making it impossible for me to call back and guarantee that my contract had been terminated. I was left to look online, which doesn't provide a place to be helped, because I can't access my Verizon account with the phone number I've had, because it was cut off, by Kelly from Verizon. So my choice to follow up to confirm has been removed by Kelly from Verizon, after an hour of her not simply following through with task that was being requested by me. I pleaded with her at minute 40, "Kelly, please, just terminate the line, that's all I want you to do, why do you keep leaving after every sentence for a minute or two, I'm within the 30 days, it's day 28, I'd like for my phone line and contract to be terminated". She replies, "Yes, but why wait so late? This is so late to be cancelling, you should really keep it". Why would someone bully me like that? There's no reason other than to intimidate, which felt like she had been instructed to say that. Make me feel bad for calling so late into a 30 day money back guarantee? ... to be continued follow @benthethird #wethemany read more

Rochelle excellent help very knowledgeable on all plans , phones etc would highly recommend her and this location She was a joy to work with read more

Bill was extremely helpful, and patient with all of my questions and needs. 5 stars for Bill! The store, however - because they don't carry demos, specifically Google phones, due to store theft I ran into a tremendous amount extra issues because I couldn't try out the phone before purchasing. Also, why can't you return accessories to this store location? read more

This place gave me PTSD .. Went to apple. They told me it was not the phone but the carrier.. I walked in and the 1st thing Rochelle said was " we can upgrade you .. that not what I really wanted.. I am a healthcare professional.. was on call and needed access immediately.. she is a scammer!! She said she " reset the phone @ and to go home.. and sign into my WI- Fi .. and it should be fine.. but of course that was not the case!! Went back ( feeling desperate all work ) she sold me everything.. my bill went from 99.03 to 150. I went back the next day to return the phone.. I was totally MORTIFIED.. she was having a LITERAL Screaming Battle with another customer.. I really don't think Verison realizes how she is representing them .. I told Asher .. the other employee I was scared and had to get out of there . Initially I told Asher I didn't feel comfortable interacting with her.. what does he do before I left .. in front of me.. he told Rochelle " she returned the phone!! I was so scared.. not to mention upset with ASHER.. that he had to make me wrong In front of her.. oh by the way I witnessed her telling the other woman.. to get the F..out of my store.. I would immediately be terminated if I interacted with one of my patients like that .. STAY AWAY Coleen Miran read more

This is a third party reseller called Wireless Plus, not a Verizon store and that means there are NO REFUNDS and NO RETURNS, so please be mindful of this. Rochelle will put stuff in your bag without you knowing or agreeing to buy it and not give you an itemized receipt, so please be careful and asking for receipt before you signe. I have very bad experience and she misleading me by adding another 2 lines and first bill was $650 and accessories $300 and she mention its one package ,and when i asked her to explain for me this charge become very angry and left the store. read more

Amazing customer service! Rochelle & Mikey helped my son and I get 2 replacement phones easily. They were helpful, professional and super friendly! Definitely recommend this branch! (As well as the Santa Monica branch where Rochelle is a manager.) read more

Rochelle was incredibly helpful. She explained things clearly and was patient in helping me through the process. Thank you read more

Worked with Noel and Rochelle directly when said situation occurred and we also got the free iPad and loved it. Rochelle and Noel told us that while the device was free there was an upgrade fee and line service which we were ok with. Great store, great energy, great people. read more

Got theeeeeer best service from Ashley and store manager Rochelle. Zero wait time and super knowledgeable!!

Rochelle was FANTASTIC!!! Helped me lessen the price on my overall bills and get me into a new phone!

This is the best dealer! I bought my S22 here last fall, they were very helpful and accommodating. Recently, I needed a new screen protector, and they even put it on for me! That sounds like a little thing, but I was glad there were able to help me out. read more

Our visit to Verizon Main St Santa Monica was absolutely seamless. Rochelle is stupendous!!

Rochelle has been a shining light in the typically grim world of corporate life. Her good attitude and helpful process is genuinely appreciated! read more

While it was crazy busy I got the pleasure of working with Rochelle who was a genius at multi tasking. Everyone seemed to have left happy including myself. Thanks for your help will be returning with friends and family ‍ read more

Rochelle was great. Very helpful. Handled my upgrade and data transfer quickly. She took care of me.

Rochelle set me me up with the liquid glass screen protector for my iPhone mini. She was super transparent, helpful, and delightful! Awesome Verizon experience and I highly recommend Rochelle for any wireless need! read more

Wireless Plus Santa Monica (Verizon Authorized Retailer) on 2712 Main Street in Santa Monica is a FIVE STAR Store. Rochelle, Jay, Nathan and the rest of the team of techs are extremely knowledgeable and professional. The Store and its employees are outstanding. I highly recommend this store for smartphones, tablets, smartwatches and accessories. read more

Rochelle was really helpful with our family and phone plan. She was very efficient and guided us through every step. Thank you!

Great store with the most helpful service! Rochelle the store manager was so kind and attentive. Highly recommend!

My wife purchased a phone directly from Apple. Apparently it needs a 5g sim card so we called this store and they said it would $19.99 although if we went to a corporate store it would be free. As wife was short on time, she decided to go there and pay the fee...HOWEVER when she got there they told her they didn't have any 5g SIM cards. A complete waste of time! read more

Had a terrible experience at this location. They offered rebates for our phones but never processed the request so we were charged full price plus. After days of unreturned phone calls and visits to the store they said they weren't responsible because the salesman no longer worked there. They sold us a gateway box for internet when our address isn't eligible for the service (took a month of hassle to figure it out) Also said our chargers wouldn't work with the new phones and pressured us to buy accessories. They have a strict no return policy even on new unopened merchandise. Buyer beware! read more

Most trips to a Verizon store are usually pretty miserable. The guys at this branch for Verizon are really a credit to their company. Not only are they knowledgeable, but will bend over backwards to please the customer. They are patient and friendly , taking time to answer all your questions and make sure you understand all of your options. I highly recommend this branch for all of your mobile needs! read more

The staff at this store is wonderful. They go above and beyond to help their customers. Rochelle was an amazing help. I am wheelchair bound and she accomodated my special needs. Thank you so much. read more

Rochelle is always helpful and listens. Thank you very much for your patience and kindness

Got my phone stolen the other day and had to get a new SIM card. The front desk clerk did an amazing job accommodating!

I went into the store with intent to purchase a new phone so spend over $1000, and while in the store with the two male employees I bled Ie I had blood running down my leg. Companies like this me to hire more women and understand that sometimes there's nothing we can do and we need access to a bathroom. I let them know The situation and they just shook their head and told me to go elsewhere. I am shocked and appalled by these company standards. I will be switching over to a different provider immediately. read more

Rochelle Russia at Verizon what a gift she's fabulous she's knowledgeable. She's helpful. She's patient couldn't ask for more in a human being. I hope you get her when you come in. Buy a new phone. read more

Rochelle at Verizon on Main in Santa Monica is THE BEST. She helped me get everything i needed done, and FAST. Very happy customer !