We stopped by to get an iPhone fixed. Our Verizon store in California had sold us an unlimited warranty, and we expected a replacement. Sadly no, other stores don't honor it. The good news was the tech knew that the screen wasn't cracked, and that for $40 we could replace the protective cover. One credit card swipe and about 5 minutes of work, and the iPhone was like new again. Yeah, so if you buy a warranty on an iPhone, make sure you know who will honor it. read more

I signed up in December and was promised a $200 store credit as an incentive. It's April and I still haven't received it. The district manager has definitely dropped the ball here. Be SURE to get everything in writing and take photos of paperwork. I'll get that $200 eventually... but be forewarned! read more

5 Full Stars. Excellent customer service by Sebastion who is highly skilled and communicates to adjust to my level of understanding and needs. The. Best. Thank you read more

I had an issue with billing and after too many attempts to contact Verizon via phone .....and ending up with robot after robot, and getting nowhere, I went into the Sedona store and Brian took care of the issue within 10 minutes. I prefer dealing with humans instead of robots. Brian made my day....thank you so much. read more

They have good coverage. But my God they're so expensive. They're all about themselves .. don't care about their customers. Wish I knew a better service. Anyone who knows one please send me a message. Thanks. read more

Verizon is not the company if you are a human. It has endless automated emails that pay no attention to its responses. I reported many times that I was unable to set automatic bill pay. They couldn't do it by phone, and the website to do so was down for weeks. I reported the problem with continual "Need more info" and repeated the problem. Then I got a series of emails that the problem was solved. It wasn't so I asked, "What did you do?" Kept getting "need info". Got several flowery automated texts (I take ownership of your problem.") Same automated BS. This occurred all of March, 2024. My name is Lou and I stand by this review. Their response: "Victra does not have control over Wireless service reception or data connection." See what I mean about their response? Did I mention reception or connection in my review? More automated BS. --Lou read more

the rep told me he was putting me on a better plan that was available and my payment went up over $100 per mont. it took me hours to straighten it out with verizon to get my old plan back in place and my bill back down. total scam artists. read more

If you're over 50, Don't expect to be treated as if you have a working mind. They will assume that you will require too much time and patience to educate. If you're over 70, they just wont bother. Very disrespectful, arrogant young man manages this place but would rather be somewhere else. read more

Even though I was vulnerable and was up sold, I'm still a fan. I'll just be sure not to go in there when I'm tired and not feeling well ha ha ha! I worked with Ben who was very knowledgeable, calm and patient. And I walked in about 10 minutes before they were closing. Much appreciated. Every time I have had to follow up, which has been on the phone, customer service continues to be good. read more

If you buy your phone through anything but a corporate Verizon store BEWARE. There are fees and taxes and all kinds of things tacked on that you will have to pay CASH for. My suggestion - go elsewhere! read more

Thank you to the team for fixing my phone! Store manager Cameron & Alex I believe it was had my SIM card problems fixed in no time.

I had a delightful experience at Victra Verizon in Sedona, and truly, it was due to one employee, Damian Huff. While today could have been a complicated/exchange upgrade transaction, Damian made it smooth as glass with his techno-knowledge. I walked out with a new iPhone 13 (in red!) and a smile. And btw...My sister was equally jazzed by the service she's received at the Verizon in Auburn, California. Kudos Verizon and Damian! Customer service isn't a lost art after all! read more

When I first started using them, I would have given them 4 or 5 stars. Recently I have encountered indifference, disrespect, and unhelpfulness in many instances - this has happened in excess of 5 times even after complaining to the manager. Yes, some the reps are helpful and knowledgeable but I have had enough unpleasant experiences with them, that when my Go Advantage plan ages off, I will no longer use them! From what I hear, this may be specifically the Sedona location. I suggest using a real Verizon Store or Best Buy... read more

All of the store employees are great. They are very helpful, knowledgeable and very patient. I recently upgraded my Iphone 10MAX to an 11Max and bought an Iphone 11 phone for my 75 year old mother. My husband upgraded from a 7Plus to an 11 Max. While the three of us were sitting in the store over the course of two days and three phone purchases, we observed the employees being repeatedly abused by elderly customers; I am 51 and my husband is 70. In one instance we witnessed Brandon being harassed and told to stop talking because he was doing his job which entailed explaining all the taxes and fees that the elderly man was paying. The man thinks he is right and Brandon is wrong and continued arguing over everything. Brandon politely put up with the abuse. These customers frankly do not care that the store employees have a protocol to follow, whether the customer likes it or not. The Sedona Verizon store has to be one of the worst Verizon stores as far as customer quality and abuse the employees endure daily. We witnessed customer after customer that was rude, mean, condescending and argumentative. All of the problem customers were over 60 years old. It became hard for me to keep my mouth shut after listening to these self important people who think they are right and literally don't make any sense except in their own demented minds. As we were leaving I told the employees how sorry I felt for them and how thy literally could not win with these people no matter what they do! In conclusion believe the complaints of other reviewers about Verizon with a grain of salt. Kristin read more

I was in the store a few days ago to upgrade my phone. Brandon took great care of me & was very knowledgeable & helpful. I had to go back to the store today for some help. Brandon was there by himself juggling customers. He was super helpful, taking good care of the customers he was dealing with & basically at the same time, managed to help me with my issue. I had excellent customer service & have been going into this store a few times in the past few years. They've always been helpful, courteous & knowledgeable. Thank you, Brandon, especially for your great attitude under a stressful situation (being the only one working the store this morning). read more

I came in looking for some info on the new Samsung Note 9 and was fortunate enough to have Maxx assist me. He had all of the answers and then some! I learned so much about the Note 9 and other comparable phones from him. Thank you for the awesome customer service and taking the time to answer all of my questions!! I will definitely be buying the Note 9 when it is available later this month! read more

Customer service is not their game. Friend saw a advertisement about a fixed rate plan and the agent wrote up the wrong plan. Then when she left a note for the manager the sales agent tore it up. I went back with her on Tuesday to cancel the contract and the sales agent didn't know how to credit the card back or refund the money through a check. She said she would call when she figured it out? TAKE YOUR BUSINESS ELSE WARE.... read more

My wife and I got new IPhone 8's. Great and knowledgeable service but it took 2 hours one day and two hours the next to get set up. Overall the phone experience was good. However the salesman Zach said he could get us better rates on our TV package (DirecTV). He even discussed the Genie DVR (DirecTV's new DVR) as a upgrade and a new package and could lower our costs. We agreed and after all the phone hassles he did the TV change, stapled the papers to the back of the phone receipts. The next day I was reviewing the papers and saw he CHANGED our TV carrier from DirecTV to DISH!!! He NEVER, EVER said the word DISH in any of our conversations. The paperwork looked like the typical website receipts. If I wanted to change to DISH I could have done it for the same end costs. In the end we'll going to try the DISH as DirecTV hasn't offered anything new in years except if you buy the new Genie DVR. Also trying to cancel the new DISH contract will be a hassle. I just don't like being "lied" to by a salesman!!!!! Be wary!! read more

The guys at the store were great. I kept myself amused by allowing a constant stream of ladies who came in after me to cut in line for various user errors such as: 'how do I turn off the timer on the camera' or 'access the dial pad, it's broken'. The guys were champs and helped everybody that came in. I bought a new phone and was wrapped up in 20 mins or so(minus the interruptions). They seem to know there stuff and were supremely patient with the "customers". I thought the periphal gear was a little pricey, but you get what you pay for and it was quality. Plus, it's nice to have a decent Verizon store locally. I'll be back. read more

This place is pretty bad. A bunch of idiot guys working there that aren't really knowledgeable about the phones. Then they charge $20 to set up your phone and don't tell you they charge for it. I'll never go back here. read more

Starr was a STAR today for her professionalism, expertise in setting up my new iPhone 6, and her calm yet efficient demeanor. From the moment I walked in, she displayed the best customer service I have received to date from a cell phone carrier in store. All options/plans/cost were explained as well as informing me of specials for screen covers etc. I highly recommend this Verizon location for your cell phone needs. I also noticed that the other salespeople where knowledgeable, patient, and courteous with all of the clients. Thank you! read more

Fantastic experience! Greeted by Brandon who helped us upgrade . He was prompt and very polite . Starr was extremely nice and has excellent customer service. Thank you to the entire crew!! ( Chad and Scott have helped me on other occasions and are awesome) read more

I had a problem with my phone and was incredibly impressed with STARR. She spent time to solve the problem and was extremely patient. Please thank her for outstanding customer service. Connie read more

Typically I do not do reviews but today I need to give one. I am from out of town and my phone had an issue where I was locked out of my phone and all of my data was on this phone. The wireless consultant,Starr was incredibly helpful in helping me work through this issue so we could retrieve my data. Today I am grateful for Starr and her team. read more

I worked with Max here in picking out a new phone, and setting up a plan... He's very helpful with great customer service. Would definitely recommend working with Max to anybody looking for any kind of smart phone service. read more

Starr Carpozi was terrific. She was helpful and patient with me as I am not a "techie" type person. I appreciated her assistance tremendously! Thank you, Starr! John O'Brien......Sedona read more

Starr is well-named because she earned her 5 stars with me last evening! I am the LEAST TECH SAVVY person on the planet and came in with multiple problems! Having taught for many years, I can recognize a person who not only CAN teach but also does it with patience and kindness. Starr fixed my problems and I left feeling that I was more competent than when I had entered (which was a huge leap in my non-techie world). I should mention that I also have a background in retail and recognize Starr's excellence in that area as well; she was low-key which was so effective in today's world of high-pressure sales and incessant telemarketers. Kudos to Verizon for hiring Starr! read more

From Lake Havasu went into this store to find out why my camera was not allowing me to take pictures. Young man deleted 700 photos that were in the pending deleted category. Fixed my problem, great service! read more

Ben is the best! I live in the valley, but have found this sedona verizon store the best.

I visited the store twice before my purchase yesterday. Starr was very helpful and accommodating. I would definitely recommend Go Wireless in West Sedona. read more

Starr was amazing and patient as ever and she didnt give up until she solved our problems !!!! 5 stars for STARR.

Starr was so helpful and patient with me! And, was able to get me into a prepaid smartphone and account, since I didn't wish to give out my social security. And, she taught how to use it! You guys are really lucky to have Starr! Jerry read more

I really enjoyed how calm and patient the customer service representative was to all of us!