I constantly read the negative feedback about Spectrum. People saying they don't get good service,…read moreor the internet, home phone & mobile service stinks. I can't speak for everyone but I disagree with their comments. I don't have those problems. Many years ago, they bought out the contract I had with AT&T. I consider AT&T the worst when it comes to customer service & their plans. U-Verse was the best until AT&T put me with Direct TV, which they unfortunately own. The service went downhill. I was constantly talking to AT&T reps from India who had no clue what they were doing. AT&T loves to raise prices within a month or two. Always telling me they're upgrading their TV & Internet service. I constantly had to fight with them to agree with the contract they put me in. Adding junk channels I don't watch or understand. Towards the end of my relationship with them, they put me on a new two-year contract instead of one. Then they threatened to fine me if I left. Spectrum saved me from them & paid the AT&T contract off. AT&T still tries to ask me to rejoin them, I refuse & decline as they haven't changed how they serve their customers. I've been with Spectrum for many years. I used to have their TV service. But once the contract was up, the prices slowly went up. That's when I switched to YouTube TV. I have an Android box & can download many apps that offer free TV and movies. I only have Spectrum internet & home phone. The home phone service I rarely use because I use mostly my smartphone. The internet on the other hand, is great. Spectrum gave me a free upgrade internet box. My download speeds are now around 350mbps. To me that's faster than the previous. There are outages. But who doesn't get those? I don't complain. Also understand, your devices must be able to handle the download speeds. If you have old TVs, internet boxes, phones, tablets, PCs, laptops, gaming consoles, etc., they won't get the same speeds as the new boxes & equipment. So if you get a chance, upgrade your stuff, so you'll get the internet or mobile speeds you're paying for. I came to this location hoping to lower the Spectrum price. Recently, they raised the price on my monthly bill by ten dollars. The reps gave me a promotion which lowered the price from 15 to 20 dollars for one year. I was very happy. New internet companies are moving into Simi Valley, so while I wait for them, I'll be sticking to Spectrum. In the end, I get great customer service from this location. I can't speak for everyone, but from my experience, it's been superb so far. I get fantastic internet speeds & phone service with no problems. I'd rather be with Spectrum over AT&T. If I have to speak to someone over the phone, at least the reps are here in America & not in India. I never want to return to AT&T. They still provide slow internet speeds, they still break their own contracts by raising monthly prices & then tell their customers the prices go up because of upgrades. Spectrum at least is more reliable than them in my opinion. I'm staying with Spectrum.

Internet outage, then Internet available but not available at our residence. I spent 3 hours with…read morecustomer service on line when they finally said my equipment needed to be replaced. I indicated I'm working from home and needed it now. They said shipping would take 2-3 business days; that was not satisfactory. I said send a tech with the equipment. They said it'll take a couple of days to set up an appointment. I suggested that I pick up the equipment at the Simi Valley Town Center. They said great idea. Why do I need to find the solution?! When I returned the equipment, I questioned why my rate went significantly higher. To reduce the cost the store manager offered a promo that included Internet and an additional line I didn't want or needed. They guaranteed $60 would cover same Internet service and an additional line. To my utter shock, they billed me $75 for the Internet and an additional $30 for a line I never wanted nor needed. I returned the equipment but they wouldn't cancel the services and that I would be billed $105 regardless and only the store manager can reverse the charge and I would have to go back to the store to discuss. I left my number for the store manager to call and reverse the charge. I have no faith so I went on line and canceled all services. I was a 14 year loyal customer.

Solomon and his team do a great job at automating any system that you need in your home. He…read morebeautifully set up our surround sound speakers and automated all of the technology through one remote! Would certainly use him again in the future and would recommend him and his team for any work!

We've been using Get Wired Tec for several years now. They initially installed a Sonos sound…read more system in our home. Since then, they have installed various upgrades to the system, wi-fi boosters, and a custom TV installation. They are a highly reliable excellent source for what they specialize in. We have found their service technicians to be professional and extremely knowledgeable. Since we began using GWT, we have referred several of our friends to them and they all have rave reviews of their respective experiences with GWT.

This company is GREAT. I have VoIP for my business and could not be any happier with the service…read more Had a previous VoIP and was a nightmare. You have a problem, call them and immediately it is fixed!!!! Love all the people that are at this company!!!!!!!!!!!

I agree with other reviewers. Their Early Termination fee is outrageous - 50% of the remaining…read morecontract which they cryptically lock you in to for 3 years! The cable and internet companies don't even lock you in that long. And they craftily put the Early Termination clause on one contract and the Length of Contract on another. You have to pay thousand of dollars to purchase phones and then the monthly fee is pretty expensive in comparison to a land line. Then when I would call monthly to report calls being dropped or static all over the line - they would always blame the internet connection (which mine is 200/200 with a QoS and could stream video from Hulu/Netflix no problem). I love VoIP but I would recommend looking elsewhere for similar or better service at a better price. I've switched and I'm having none of the issues I had before at less cost per month.

My home is cleaned every other week by Maria and Lianet of The Cleaning Authority in Austin. Their…read morework in my home is exemplary!. I especially like the way they make my beds with fresh clean sheets that I provide....and the kitchen is always spotless when they leave, especially the floor. Unfortunately, I don't speak spanish, but they have a translator app on their phones that allows us to communicate. I rarely need to use it because they know exactly what to do each time they come. I've used The Cleaning Authority for years and their process is to deep clean a different room each week on a rotating basis. They leave my home looking and feeling pristine when they leave. These women clearly care about the job they do. I am so grateful for their efforts. Rebecca Connally

REVIEW UPDATE for Go Creative Wireless:…read more Please read my original review for my abhorrent experience with Go Creative Wireless. This update is to provide more information as well as to confirm my legitimacy as a previous customer! I find it professionally dishonest that the owner would state in a reply that I am not a real customer, in addition to: "Nor have we had any service cancellations or disconnection requests in the past several months that resemble this situation." When in fact, the person who both acknowledged & signed the counter dispute letter for the bank was precisely the owner, Erica S., merely 13 days ago. May I ask how many cancellations you receive daily to the point where something this recent can be forgotten? Attached below is my account information because I was accused of being a fake customer. Also marked in red of where the cancellation policy is written in fine text. Also, the entire email trying to gaslight me from your support agent with their name, since you want to say that "contradict our support protocols." Instead of resolving it like a professional, the owner attempted to deny my legitimacy as a client. Just like how they denied any issues on their end with the service they provided. I have also attached the policy links from the welcome email I received, where all links except the 1st one lead to nowhere. Perhaps it would be advisable to actually have working pages where the customer can actually view your policies? I opened an account with Go Creative Wireless around late March. This was done over the phone when I READ OUT my credit card info to a rep, instead of making a payment on a website, therefore the company got hold of my card info, leading to charges on the card as they desired, including those not approved by the customer. The reason why I read out my card info is that their Simi Valley office address leads to a corporate building, where they rented a room within the building, and I could not enter the office room since I did not have an appointment. They do not have a storefront. Therefore, you MUST do that to open an account/pay. Late March - Account opening & installation. $224.82 payment (Installation and 1st month of service ($89.99)) ~4/10/25 - Finished setting up my desktop and began using the internet for more stability demanding tasks. I noticed the stability issue but assumed that it was something on my end. 4/20/25 - First call to express concern over internet stability issues after clearing all potential issues on my end. The tech claimed to have made adjustments and assured that the system is fine. 4/21/25 - Email sent to the tech team with test results from my end. 4/21/25 - Email from tech team claiming to have made adjustments and stating that all is good. 4/22/25 - Email sent to the tech team expressing further concern that the issue is not fixed. 4/23/25 - Email from the tech team denying the legitimacy of my tests, and attempting to GASLIGHT me into believing that despite the stability issues, it is still usable. 5/13/25 - My request to cancel via the phone, when I was made aware of the 30-day cancellation fee, and also charged a $52.19 fee in addition to a full month of service charge ($89.99). The equipment was uninstalled and picked up the same day. I had rejected the cancellation fee charge, but since the company had my card information, they just charged the card anyway. I'm not new to computers or the use of the internet. I noticed issues within the first few days of actually using the service, but gave the company the benefit of the doubt and tried to fix the issue on my own multiple times. Including the backend processes, tried with a new e-cable, tinkering with the router itself, etc. I also considered the possibility that good internet is just inaccessible up on a hill, since I've always lived in more populated areas. Since I have willingly given my credit card information to Go Creative Wireless when opening the account over the phone, I cannot request refunds on the $89.99 charge for the 2nd month despite the company's denial of any issues thereby the lack of action to fix anything before the start of the billing cycle, neither can I request a refund on the $52.19 cancellation fee because by subscribing to their services, you would automatically be subject to their policies. At this point, a refund is no longer requested. I accept responsibility for my terrible choice when opening the account with Go Creative Wireless, unlike the company itself, which refused to accept any. From a customer's POV, I spent $367 on ~1.5 months of bad internet, and liable for all the costs because I hadn't canceled the service fast enough. Not only did Go Creative Wireless deny/refuse to fix the issue, trying to gaslight me into believing that there isn't an issue, they also took 1 full month of service charge on the 13th day, AND a cancellation fee on top of that. Is this really a company you want to do business with?

So we finally are nearing the end of Geolinks. Although they got it working, it is working super…read moreslow now. We pay $75 per month for 30 MBPS down / 10MBPS up but only get 17MBPS down and 1.5MBPS up so we are switching to 100MBPS Starlink for $50 per month. All that Geolinks would have needed to do to keep us happy would have been deliver most of the bandwidth that we pay for somewhat consistently. Image below: We have been hitting speeds like this consistently for several days. We called in a ticket and Geolinks promised dispatch which has never called. So another bad Yelp review and we are pretty much fed up. For this image I removed our IP Address and test IDs for privacy but the speeds are exactly what we are seeing .

I've been with Geolink for about 10 years, across 5 different warehouses from City of Industry to…read moreRedlands, CA. We run a logistics company and need fast, reliable internet with a static IP address. Here's why we picked Geolink: 1) Their installers are professional and know exactly what they're doing. The setup is always smooth and stress-free. 2) Their service is reliable. In the past 10 years, the internet only went down once--and that was during a windy day back when we were in Rancho Cucamonga. 3) The internet speed is always fast and stable. 4) Their tech support is helpful and easy to reach when we need them. Overall, Geolink has been a great partner with excellent service and support. I highly recommend them to other businesses. Thanks for keeping us connected for the past 10 years. Jimmy Tran CEO of Worldcraft Logistics LLC

Ooohhh I loved the remodel! Plus they had a restroom for customers! Anywho- went in tonight Jesus…read moreapproached me within 10 minutes. He was so patient with me. Technology is not my thing. I went in due to my phone not charging. I had to do a change of responsibility in my account. It was a 2 hour process he stayed after hours and never made a complaint. I appreciate you helping me out and listening to what I needed and not what you needed to sell me!

No good service, no listening to customer. Didn't say final…read moresales, not refundable and the prepay SIM card didn't work!! Be careful!!

We hired SJO Consulting because we needed to upgrade our…read more internet & phone systems. The installation went smoothly. The sound quality on all our phone lines is great, and the internet is working 5 times as fast. At a fraction of the cost.

My company's phone system needed to be upgraded due to our growth and our TelePacific contract was…read moreup for renewal. I called Michael at SJO Consulting for a second opinion and he reviewed our phone vendor's recommendation and the TelePacific renewal contract. With Michael's help we uncovered a number of issues and were able to save money and obtain a better solution. Thanks Michael!!

The company respond immediately to My concern and end up…read moresending a tech person as a courtesy to My house to verify that the system runs smoothly . Amazing

Christa has always been professional, polite and helpful when calling and provides us with…read moreinformative, factual response to resolve all payment issues and technical referrals. She is an asset to the firm. Jonathan the technician came to our house on time and resolved the technical issue in less than 5 minutes finding the Internet Cord required to be replaced. Answered all technical questions we had and did it with a genuine smile and was polite and courteous to my wife at all times and even took his shoes off when entering are condo unit before even being asked to do so as he saw the obvious shoes on the floor in front of him. We are thankful we did not have to replace the router or modem just yet and were explained that in the future they will only be rented to us on a monthly basis and not offered for purchase

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

My wifi was slow . I am paying for 1 gig from fiberoptic from Frontier and was getting 300 ant most…read more. I called David to move the router closer to the boosters which would have been a big job . David just added a key and fixed it ! He could have easily made more money from me . I was totally ignorant of my missing piece . He is busy so you may have to wait but completely worth it .

It's a nice resource to have this Best Buy still in Simi Valley. Given how unstable local retail…read morestores are everywhere, I appreciate that this local option exists. Though this is a smaller store than Thousand Oaks, it's less crowded, and there's the opportunity for better customer service. We recently received excellent support from Jonny, the Verizon rep at this location. Both my Dear Hubby and I were rocking older mobile phones. DH's was getting to the point where it was rebooting itself multiple times a day; not a good sign of longevity, and it was super annoying to him to wait for the reboot cycle to finish. My phone, which I use for work and personal purposes has a cracked screen, and is four editions out of date. I used to always want the lates and greatest. Now, as long as I have an excellent camera, decent storage space, and a good quality device, I'm happy. It can be one version back. I do like the stylus which comes with the Samsung Ultra phones. Not cheap, but the one I have now I've probably had for at least four years, so I get a lot of wear out of them. There wasn't a a good two-for-one promotion when we went in last week. We ended up getting a mid-level Samsung phone for DH without having to add to our monthly bill. Jonny helped make recommendations, then assisted us to get the new phone going and make data transfer possible. All the while, he was a delight to interact with as the phases of the transaction took place. As DH's previous phone was a different maker, it took extra time for data to transfer. We had time to tell tall tales and generally have a good time while everything was getting squared away. What a delight! I was going to take a star away for the store having removed the barstool chairs for the customers at the mobile phone department. They streamlined the space. Jonny was kind enough to lend me his chair, which was very much appreciated. He saved the day, and my feet!

Guess what? after a few months I got an email and a call regarding an order that was already…read morecancelled and refunded. They wanted me to reschedule. Up to now this is all mess up. Kudos to the follow up.