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    Verizon

    2.2 (165 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    7 years ago

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    Verizon Customer Service

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    8 years ago

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    3 years ago

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    Verizon S.

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    7 years ago

    Met with Daniel again yesterday afternoon, and as always, great customer service. Thank you!!!

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    7 years ago

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    4 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    13 years ago

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    6 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    5 years ago

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    12 years ago

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    13 years ago

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    13 years ago

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    12 years ago

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    6 years ago

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    Page 3 of 5

    Ask the Community - Verizon

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    Spectrum - We cut the cord today

    Spectrum

    (89 reviews)

    Went there yesterday with my elderly mother to close her account for TV that was under my deceased…read morefather's name and to open a new account under her name. She chose the channels she wants and he assured her that a technician would come by today to hook up her receivers. The tech showed up today (late) and told her that he was there to hook up her TV and her Internet. She was confused because not once did she say she wanted Internet and she certainly never authorized that. They never gave her a printout of what she was signing up for and come to think of it, she never signed anything at all. So how they get away with doing things like this is beyond me. The guys who work here are only interested in selling stuff to you, probably for a commission. They lost a customer because who would want to stay with a company who does these kinds of things? I'd give them zero stars if I could.

    Spectrum is just a terrible company that really doesn't care at all about their existing customer…read morebase. My cable bill was so ridiculously high that after decades of customer service abuse I had to switch to U-Tube TV (one of my best decisions ever), but I stuck with Spectrum for what they called their special rate, on my internet. In the last 14 months my bill has increased by nearly 50%. Their customer service department says they stopped two promotions for existing customers and only offer aggressive discount promotions to brand new customers. I will definitely be taking my business elsewhere. With Spectrum 30 plus years of loyalty is not worth a thing.

    Go Creative Wireless - The link leads to nothing.

    Go Creative Wireless

    (34 reviews)

    My home is cleaned every other week by Maria and Lianet of The Cleaning Authority in Austin. Their…read morework in my home is exemplary!. I especially like the way they make my beds with fresh clean sheets that I provide....and the kitchen is always spotless when they leave, especially the floor. Unfortunately, I don't speak spanish, but they have a translator app on their phones that allows us to communicate. I rarely need to use it because they know exactly what to do each time they come. I've used The Cleaning Authority for years and their process is to deep clean a different room each week on a rotating basis. They leave my home looking and feeling pristine when they leave. These women clearly care about the job they do. I am so grateful for their efforts. Rebecca Connally

    REVIEW UPDATE for Go Creative Wireless:…read more Please read my original review for my abhorrent experience with Go Creative Wireless. This update is to provide more information as well as to confirm my legitimacy as a previous customer! I find it professionally dishonest that the owner would state in a reply that I am not a real customer, in addition to: "Nor have we had any service cancellations or disconnection requests in the past several months that resemble this situation." When in fact, the person who both acknowledged & signed the counter dispute letter for the bank was precisely the owner, Erica S., merely 13 days ago. May I ask how many cancellations you receive daily to the point where something this recent can be forgotten? Attached below is my account information because I was accused of being a fake customer. Also marked in red of where the cancellation policy is written in fine text. Also, the entire email trying to gaslight me from your support agent with their name, since you want to say that "contradict our support protocols." Instead of resolving it like a professional, the owner attempted to deny my legitimacy as a client. Just like how they denied any issues on their end with the service they provided. I have also attached the policy links from the welcome email I received, where all links except the 1st one lead to nowhere. Perhaps it would be advisable to actually have working pages where the customer can actually view your policies? I opened an account with Go Creative Wireless around late March. This was done over the phone when I READ OUT my credit card info to a rep, instead of making a payment on a website, therefore the company got hold of my card info, leading to charges on the card as they desired, including those not approved by the customer. The reason why I read out my card info is that their Simi Valley office address leads to a corporate building, where they rented a room within the building, and I could not enter the office room since I did not have an appointment. They do not have a storefront. Therefore, you MUST do that to open an account/pay. Late March - Account opening & installation. $224.82 payment (Installation and 1st month of service ($89.99)) ~4/10/25 - Finished setting up my desktop and began using the internet for more stability demanding tasks. I noticed the stability issue but assumed that it was something on my end. 4/20/25 - First call to express concern over internet stability issues after clearing all potential issues on my end. The tech claimed to have made adjustments and assured that the system is fine. 4/21/25 - Email sent to the tech team with test results from my end. 4/21/25 - Email from tech team claiming to have made adjustments and stating that all is good. 4/22/25 - Email sent to the tech team expressing further concern that the issue is not fixed. 4/23/25 - Email from the tech team denying the legitimacy of my tests, and attempting to GASLIGHT me into believing that despite the stability issues, it is still usable. 5/13/25 - My request to cancel via the phone, when I was made aware of the 30-day cancellation fee, and also charged a $52.19 fee in addition to a full month of service charge ($89.99). The equipment was uninstalled and picked up the same day. I had rejected the cancellation fee charge, but since the company had my card information, they just charged the card anyway. I'm not new to computers or the use of the internet. I noticed issues within the first few days of actually using the service, but gave the company the benefit of the doubt and tried to fix the issue on my own multiple times. Including the backend processes, tried with a new e-cable, tinkering with the router itself, etc. I also considered the possibility that good internet is just inaccessible up on a hill, since I've always lived in more populated areas. Since I have willingly given my credit card information to Go Creative Wireless when opening the account over the phone, I cannot request refunds on the $89.99 charge for the 2nd month despite the company's denial of any issues thereby the lack of action to fix anything before the start of the billing cycle, neither can I request a refund on the $52.19 cancellation fee because by subscribing to their services, you would automatically be subject to their policies. At this point, a refund is no longer requested. I accept responsibility for my terrible choice when opening the account with Go Creative Wireless, unlike the company itself, which refused to accept any. From a customer's POV, I spent $367 on ~1.5 months of bad internet, and liable for all the costs because I hadn't canceled the service fast enough. Not only did Go Creative Wireless deny/refuse to fix the issue, trying to gaslight me into believing that there isn't an issue, they also took 1 full month of service charge on the 13th day, AND a cancellation fee on top of that. Is this really a company you want to do business with?

    GeoLinks - Enterprise-Grade Internet Solutions

    GeoLinks

    (62 reviews)

    So we finally are nearing the end of Geolinks. Although they got it working, it is working super…read moreslow now. We pay $75 per month for 30 MBPS down / 10MBPS up but only get 17MBPS down and 1.5MBPS up so we are switching to 100MBPS Starlink for $50 per month. All that Geolinks would have needed to do to keep us happy would have been deliver most of the bandwidth that we pay for somewhat consistently. Image below: We have been hitting speeds like this consistently for several days. We called in a ticket and Geolinks promised dispatch which has never called. So another bad Yelp review and we are pretty much fed up. For this image I removed our IP Address and test IDs for privacy but the speeds are exactly what we are seeing .

    I've been with Geolink for about 10 years, across 5 different warehouses from City of Industry to…read moreRedlands, CA. We run a logistics company and need fast, reliable internet with a static IP address. Here's why we picked Geolink: 1) Their installers are professional and know exactly what they're doing. The setup is always smooth and stress-free. 2) Their service is reliable. In the past 10 years, the internet only went down once--and that was during a windy day back when we were in Rancho Cucamonga. 3) The internet speed is always fast and stable. 4) Their tech support is helpful and easy to reach when we need them. Overall, Geolink has been a great partner with excellent service and support. I highly recommend them to other businesses. Thanks for keeping us connected for the past 10 years. Jimmy Tran CEO of Worldcraft Logistics LLC

    Lytwave - Lytwave's VOIP service makes it easy for local businesses to stay connected. We offer customizable phone setups with our local support!

    Lytwave

    (16 reviews)

    The company respond immediately to My concern and end up…read moresending a tech person as a courtesy to My house to verify that the system runs smoothly . Amazing

    PSA: when looking at reviews, check the dates. You'll see a clear pattern of disintegrating…read morecustomer service from 2024 onward. Having been a customer of Mitec's internet service since 2015, my innards turned to ice when I was notified in 2024 that the company had "spun off the Internet department into its own standalone business," along with reassurances that the high quality of service would continue uninterrupted (my paraphrase). And then the troubles began. The internet speeds were slower and slower. I'm self-employed and work at home, often through the weekend, so the slow speeds were noticeably causing me work delays. I was in denial, though. Then there came what I could not ignore: a substantial outage, during which I was unable to hold scheduled meetings with two clients. Afterwards, customers received a multi-paragraph 430-word email from the general manager, expressing his belief in "honesty and integrity," promoting the dedication and commitment of the team, explaining the outage, and promising "a credit off next month's bill" as a thank-you for supporting a local business. Anyone can say anything, and you may have guessed from the foreshadowing that there was no credit on my next month's bill. Was I surprised? Yes, because I had been used to the previous excellent customer service and No, because obvious. I emailed to ask for the credit on February 16. I emailed again on March 3 and received a response on March 4. How much was the discount? A whopping $6.49, when I lost 3 billable hours that, trust me, added up to quite a bit more, and had to rearrange the following week's schedule to make them up. It bothers me to drop a local business in favor of an immense corporation, a corporation that I personally loathe for many many reasons. Originally I was on board with Mitec primarily because it was a small local business, even though there were other, cheaper alternatives. And until this change, I was very happy with Mitec, I was okay with the cost because it was dependable, the technicians were always fantastic, and the customer service was nothing short of amazing. I recommended them whenever the subject of ISPs came up. When this other provider came knocking, offering $500 in gift cards, along with a monthly savings of $14.99 for speeds that tested as much, much faster, I emailed Lytwave asking if there was anything they could do, could they get me higher speeds? Failing that, could they match this other company's price? There was, as you might have guessed, no response. I switched. The last day I used Lytwave was September 30, 2025. I meant to cancel but forgot. On November 7, I wrote to cancel my service. I received a response on November 10 that included a cancellation form for me to fill out and this note: "The form requires you to select a termination date at least 30 days out, but if you prefer an earlier date, please enter it in the 'Reason' section, and we'll do our best to accommodate your request." I filled out the form and returned it within minutes. Did Lytwave accommodate or even remember my request? Remember the foreshadowing. No, they did not. In fact, they claimed that my service was "active and used" during those two months when the reality was that I had stopped using Mitec on September 30 and unplugged my router a week or two later, and so had not used the service for all of October, November, and the 10 days for which I was billed in December. Remember the general manager's proclamation of his belief in "honesty and integrity"? Did I pay? Yes, all of $136.41 with the tacked-on late fees. So much for doing their best to accommodate my request. Let this be a cautionary tale. If a small local business wants to keep its customers, it needs to provide good customer service. In contrast, last week I needed to call customer service at the big loathesome corporation. My call went through, I talked to an agent, he solved the problem, and that was that. I used my $500 in gift cards for groceries and Christmas presents, and this year, I'll save $179.88 on internet service.

    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    (123 reviews)

    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    Horrible experience with this place! I have to preface this by saying I hate leaving negative…read morereviews. I have never left a one star review before because I've found most businesses are willing to make things right when they've wronged a customer. In this case, they not only didn't make things right- they made things worse. The other day I noticed that my iPhone was not charging consistently, and wanted to have someone inspect the battery port for debris or water damage. Not a major repair at that point, the phone was otherwise fine. I emphasized this when I came in to the shop. The store associate Robert told me he would do a diagnostic and that I should come back in 15-30 minutes. I came back an hour later and he still hadn't gotten to it. Waited another thirty while he helped other customers. Finally, he took my phone in the back office, returned not long after and told me that I had battery port corrosion and that while he was doing the diagnostic my screen broke. He blamed me, saying I probably dropped my phone a lot and weakened the internal screen (I don't drop my phone a lot, and I have a high quality screen protector and case, and have never had screen issues before). He told me now I had to pay to repair both of those things, and that he would have to order the parts and couldn't even repair it for several days. He handed me back my phone, coerced me into pre paying for the parts and was rude and defensive when I told him that this whole thing didn't feel right. I went in for a small thing to get evaluated and left spending over $100 (with more due upon repair) for him to give me back a damaged phone. The screen had horrible bright lines all over it and I could barely see anything. I went to the Oaks mall and shared my experience with another repair tech who also looked at my phone. He confirmed what I expected which was that the screen breaking was not due to wear and tear but rather from shoddy work and negligence during diagnostic. He offered to fix my phone then and there for a reduced rate. I called Robert to cancel the order and request a refund. He not only refused to refund me for services not rendered, he was continuously rude and condescending to me and then my husband when we pressed for a refund. He then went on to state that I was clearly someone who doesn't treat my phones well based on the fact that I was a returning customer (yes-- I have had my kids iPad repaired there once and bought a screen protector for my phone there before). I honestly don't know what is more upsetting to me-- the damage to my phone or the way I was treated. I get that there are a lot of fine print disclaimers with a phone repair but considering I went in for a conservative issue and left with extensive damage doesn't sit right with me-- and a good business should do right by their customer.

    Verizon - mobilephones - Updated June 2026

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