Philicty was great. She set us up with new phones and an iPad. Very patient with two senior…read morecitizens. When I went back to return our old phones the young man helped us and again was very patient. I would recommend this location.

Gigi, the tech support and general feel-good employee has ALL your answers about any phone and any…read moreservice issue. After searching everywhere you will quickly discover the this outlet is far superior to any other Verizon "company stores". Don't waste your time.... Go see Gigi. If there is a negative it would only be that on a Monday or Tuesday the inventory of new phones has sold out from the busy weekend

Great service at this store. Even though they couldn't always help me service was fast and the…read moreworkers were congenial. Ben went out of his way to provide excellent service so I must mention that. The parking lot is scary so know that. Otherwise you can't go wrong going to this location.

Greeted by staff, offered water and help right away. Super helpful and quick with assistance.read more

Tenishia was an amazing help in a difficult situation! My father's phone was stolen the other day…read moreand she helped us set up a whole new one with an amazing deal that was going on. Made an awful situation into a pleasant experience at Verizon!

I switched from T-Mobile . Saving money and upgrades can't beat it. The store reps were awesomeread more

Manager - Crystal & Sales person - Noah spent an inordinate amount of time trying to get AT&T to…read morehonor a promotion that I had been approached to receive by two AT&T Sales People who were set up at the entrance to Fred Meyer in Puyallup WA that was to give me a free S25 in exchange for my "any condition" Samsung phone - it entailed me switching from T-mobile Service. Due to my schedule as a Flight Attended I ended up not connecting to complete the transfer in what was described to me by the Supervisor that Crystal was speaking with "in a timely manner" - EVEN THOUGH I WAS NOT TOLD THAT THERE WAS A CUT OFF DATE! I am VERY UNHAPPY with AT&T but was EXTREMELY IMPRESSED with both Crystal & Noah as they both tried very hard to convey to the AT&T Supervisor how the two AT&T Sales people set up at Fred Meyer did not complete my "sale' nor tell me about any offer's "expiration"... Crystal's effort was very impressive but in the end, the person she was speaking to said NO. Noah even offered to give me one of his OWN phones so that I could take advantage of a promotion (that MY phone didn't qualify for). It isn't every day (these days) that employees work so hard to help a potential customer. I'd love it if both Crystal & Noah are somehow acknowledged for their above & beyond effortson my behalf. Even though I did not go away a happy - new - AT&T customer, I will never forget Crystal & Noah 's kindness & efforts.

Always hesitate going into the AT&T locations. Usually always very busy, long wait times, and lack…read moreof service and knowledge about the variety of products.... NOT at this location. Service staff was very friendly, knowledgeable about the product we were looking for, and we were helped right at our reservation time. Sale rep "Noah" took the time to explain what we were looking for and made some excellent suggestions about how to save $ on our existing plan. IF I have to go there again..... this is the place I'd stick to.

Employee at the South 19th St Tacoma. Store. This employee dude Derek was hacking into / logining…read morein on the new cell I purchased thru that store. Matter of fact dude was using the Metro stores tablet to login on my new cell I bought thru him.. Buyer beware . Stay clear of that store and employee​​

WEIR'S CUSTOMER SERVICE IS SUPERB! Winona and Jeremy were excellent in helping us find the right…read morefridge for our space. From answering questions over the phone to final sale, Winona really knows her stuff and put our minds at ease!

This particular store is amazing there is a representative name Jessica who offers the best…read morepromotions MetroPCS has to offer. i love coming here when im in the area ;)

This review is about their location as a UPS Access Point…read more This store is where a lot of my packages get delivered if I'm not home. It's close to my house so that's not a problem, but their hours and dreadful customer service really makes this a terrible place to quickly pick up packages. While they are a UPS Access Point, they are a business first. The first time I came in to pick up a package there were two employees working -- I've never seen more than two employees here -- and they were both occupied helping other customers buy phones and start brand new plans. I don't know about you, but if you've ever bought a new phone AND signed up for a new plan at the same time, it can be a lengthy ordeal. And I get it, of course they're gonna help out the customers there first, I wasn't there to sign up for a new plan or buy anything. But they would've never known that because I wasn't greeted or acknowledged until one of the customers left. Luckily I came in at the end of that transaction and waited *only* 15 minutes with no communication from either employee because they could've really kept me waiting a whole lot longer. I was helped with no apology, got my package, and was on my way. I may sound a little impatient but honestly would've had no problem waiting if I was just talked to or treated like a normal customer. The second time I came here in the morning to find that the store was closed. It was 9:30 am and this location doesn't open until 10 am. My bad, I should've checked the hours before coming. It was only 30 minutes so I decided to just wait in my car. I figured someone was probably inside opening up the store and getting it ready and would open the doors to the public at 10 am. Wrong. About 10-15 minutes after their opening time I watched a woman come and unlock the front doors. I waited a few more minutes before going inside because I didn't want to overwhelm the employee but in hindsight I shouldn't have waited. Is it wrong to expect a business to open on time? Mmm, no. Now, I've had a package that UPS has been trying to deliver to this location for SIX DAYS. Looking at my UPS tracking shows me that every time they've tried to deliver this package, MetroPCS has been closed. Some days UPS arrived way before opening, therefore being unable to drop off my package. Three days ago they tried to deliver it at 10:02 am, but the store was closed. Mind you, the business hours state that they open up at 10 am. I'm starting to think this store opening late is a normal thing for them, which I would suggest the business either hire new employees that can get to work on time, or the store to just like, not be a UPS Access Point!! Obviously, I'm unhappy with all of my experiences with this store and picking up my packages. So, my mom offered to pick up this package that I've been waiting on for almost a week now. The store requires you to show your ID when picking up packages (understandable), and the employees tonight did not allow her to pick up my package. Although my name is on the package, we share the same address and were told by another employee last week that my mom would be able to pick up my package. However, that was not the case tonight. SO! My package is still at MetroPCS and I'll have to go get it tomorrow. Overall, this place lacks courteous and timely employees and is quite an inconvenience for both customers and UPS, I'm sure. I'm currently looking into how I can redirect my packages to another access point down the street that's open 24 hours.

Shoutout to Janet at Cricket Wireless--she's an absolute LEGEND! From start to finish, she handled…read moreeverything like a pro, explained every little detail, and made me feel like the most important customer in the world. Fast, friendly, and freakin' knowledgeable--Janet turned what could've been a stressful experience into straight-up smooth sailing. If you're at Cricket, ask for Janet--she's the reason I'll never go anywhere else! She is amazing always go to her. #CustomerServiceGoals #CricketWireless #LegendStatus

Girls are amazing would definitely recommend to friends and family . Store was super clean and…read moreorganized