Today, I'm 2 for 2 in negative experiences with Verizon sales people. I went into this store and told the "check in" guy that my wife's phone was having trouble keeping a charge. So, he immediately wanted to sell me a new battery. Now, I'm a diagnostic -type personality and told him that I wasn't buying a new battery until I knew for certain that it was defunct. (All he needed to do was bring me a charged battery, wait patiently while I installed it in the phone and tried to boot up the phone). If it worked, then we knew the battery was defective. If it still refused to boot up, then more diagnosis was indicated. That may have taken 5 minutes (if he could have found a battery). Instead, he picked up a clipboard, looked at it, and said, "Oh, that requires a diagnosis appointment...the next one is at 6:30 pm (this was at 3:15 pm). Needless to say, I wasn't going to wait that long, nor was I going to make the trek over from Carson a second time for their "diagnosis". Now, I have to find another Verizon store...preferably one with good customer service. They seem to think they have a lock on the market or something. read more

Came into the store and we were to be the next to be helped. I saw an employee trying to put a charger back into its box and it took his 5 min to do this! really?? The guy that finally helped me was very professional and quick but the store really needs to step it up. read more

Terrible customer service. Not knowledgeable, long waits. Wish there was a better alternative

Quite possibly the most unhelpful and frustrating Verizon experience of my life...and for those of you who have been long time Verizon customers, you know that says a lot. I went in knowing exactly what I wanted and from the moment I connected with a salesman, I was told I was incorrect. I was pressured to go with a plan that was not beneficial to me, to go with a phone that was not my first choice, and spoken down to. I would not wish this customer service experience on anyone. Please do yourself a favor and visit the Verizon Wireless inside Del Amo mall. I actually gave them a call while waiting to speak with the manager of this store and was told the exact solution to the problem I was having. Needless to say, I left. The Verizon Wireless inside Del Amo was friendly, incredibly helpful, patient, and knowledgeable. Save yourself a headache and walk across the street. read more

I went into Verizon to check out what it would cost to upgrade to a new phone. I was beyond fortunate to work with James! His positive attitude and smile are contagious! He was thorough in explaining the different options I had and presented the best deal with a high level of enthusiasm. It was a no brainer! I left the store with the phone I wanted and spent less than I had anticipated. As a happy, loyal Verizon customer for 10+ years, this was hands down the best experience I've ever had! Thank you, James! read more

unbeliveable...called the local number listed, but actually passed through the 800 numbers and from there they will transfer you to the local store. Did that today, still on hold for 35 mins alrady, they answered and does't know what to do, put back on hold and I guess they are looking at their manual... So frustrated, and this is only my first month switching to this company...still on hold... read more

This review merits such high ratings due to BRIAN, who absolutely rocks!! My fiance and I had been putting off the need to combine our cell phone plans for months for the simple reason: We have NEVER had an EASY or GOOD experience with Verizon Wireless Customer Service that was worth mentioning. Their coverage is the best and with our job taking us sometimes to remote locations, coverage is a must. So, we finally mustered up the game face to go and combine our services. Cue angelic choir. Brian immediately addressed us, almost before we even made it across the threshold. We explained to him what we wanted and he was practically finishing our sentences for us! Within 15 minutes, my phone was now attached to my fiance's, we were shaking hands with Brian and on to the rest of our day! If I ever have anything I need to go to Verizon for, I'm going to be sure to go when and where Brian is. Managment, I know you're reading this, GIVE THIS GUY A RAISE!!! read more

This is by far the worst customer experience you can find in the US. It totally outperforms DMV and other places in "The customers are our problem" attitude. Wow. I don't even know where to begin with. First, the employees there seem to be around 7 or 8. however, only 1 or 2 are really working with customers. They have introduced a WAITING LIST for questions and customers (30-45 min)......as if they are ER or something. The employees are completely inept and the chances to get real help (even after the 45 min wait) are from SLIM to NONE. The management there is as inept as the other employees. You almost have a feeling that this is a fake Verizon store. If you want to experience what a third world country customer service looks (and feels) like - you gotta visit this store. read more

Worst! Front person was rude and not helpful. Walked in he says hello under his breadth. I look for product and then waited for help. Turns out you have to check in with that guy that barely spoke. Went to him and asked was he there to check in customers. He proceeds to tell me that I tried but you kept walking. Really? Then fails to tell me what's the next step so I ask. He then says I was going to tell you... Rude! It will be 25 minutes. I had to ask. While this occurred another customer came up to complain someone was being helped before her. Now There was another customer that was amused by the stupidity of his approach. Go somewhere else until they better train the front line help. Pitiful. read more

Confused and more confused! Went to that particular store to get details on how to switch from my current carrier to verizon.... I spoke to mayra which answered or so i thought all of my questions. I decided to come back another day. I went back this past saturday looking to switch to verizon, well mayra wasnt there that day, since i felt like the fees were explained i decided to work with someone else. After speaking with Henry, everything that Mayra had explained wasnt true. She forgot to mentioned fees i had to pay. Not being that upset and still carrying on with the trade, Henry kept me there for more than an 1.5hrs trying to sort things out. He was never sure with what he was doing since he kept on excusing himself to have his manager check his work. At the end of everything the fees that i had to pay were way too much i decided not to do it, the manager got involved according to him helping me out. I explained to him again that everything that was done wasnt explained to me before, he excused himself and had a third person involved, the third guy said he couldnt do anything but due to the inconvinience he was going to offer me an extra $100 credit on my account which it sounded so good but he made it clear that it had to be done that day. I told him to put on hold and i was going to go back later that day with my boyfriend. I decided instead to go to the verizon store in hawthorne with my boyfriend without mentioning i had gone somewhere else and the rep there told us the 100dls was a credit given to EVERYONE that opened an account during that weekend! SHADY!!!!! Never going back there for anything! read more

My last review was 2012 and as of Dec 2015 this location is still horrible. I purchased a iPhone over the phone for a christmas gift. The gift did not work out, but I figured I could just go to the corporate store, which this is. I know the sales reps work on commission but I figured customer service would help me without any problem. If you ever walk into a Verizon Wireless store with a Verizon shopping bag, the sales reps run away. A greeter asked my business, I explained I wanted to return a phone I had purchased over the phone. The greeter stepped away for a few minutes to speak to someone loitering nearby. He returned to me and explained that I would have to return the phone myself via the USPS. I called 611 the next day to cancel the service and get a return label and the service rep on the phone said I could return the phone via USPS or go to a Verizon store. I explained the Verizon store turned me away and the rep apologized and said she gets that a lot from customers. It was 3 years since I had stepped foot at this Verizon location, but I will never return now. Thanks Verizon, lesson learned. read more

Well, just because i am in the retail business , i have to write this review.. let me start with myself and my family been a cell phone customers ever since they came out to the market...we have been with At&t,cricket, Boost and the last one was Sprint... with sprint we have been with them at least 5 years... NEVER missed a payment with them as well as the other carrier...BUT with Sprint i had the worse service as well as the UGLIEST customer service & the BIGGEST CROCKS in the business , we were fed up with the games & the run around they play , the rip off ... If i called them for any reason... i will be transferred and put on hold forever...I have a family member came from a different state to visit, we were talking about our NIGHT MARE with sprint...he advised us to go to VERIZON... they are the best in the business...Lucky us there's a location close by our house On Hawthorne Bl. Torrance , CA... There we met with Mr.Dennis Graber... From the very first second...Mr. Graber showed us that he cares...listened to us... & provide a FIRST CLASS TREATMENT...helped us to finish the phone transferred from SPRINT to VERIZON... Even a few days we still having the run around from sprint... Mr. Graber will call us LATE at night to make sure and show us that we are in GREAT HANDS with Him & Verizon... As i mentioned before i am in the customer service & retail business... i saw That Mr. Graber...have EARNED our respect... & Verizon got a new family members...in deed we will recommend Verizon & SPECIALLY Mr. Graber to our friends and family... & 100% to my customers ( i have a lot of them... Just because i treat them the same way i want to be treated... & that's exactly what Mr. Graber did... TREATED us the same way he wanted to be treated...FROM THE BOTTOM OF OUR HEART'S... Mr. Graber... THANK YOU...KEEP THE GREAT WORK...GOD BLESS YOU & YOUR FAMILY... Before i close... SPRINT...GO FIRST CLASS STRAIGHT TO HELL... YOU & YOUR LAIR'S STAFF...YOU WILL NEVER SEE A CUSTOMER FROM OUR SIDE.... THAT'S A PROMISE read more

minus the hour + wait, Frank was very kind and helpful! i would suggest you make an appointment for this location so you don't have to wait.

The service here was impeccable. Thank you to the employee by the name of ANDRE you won my wife and I over from sorry ass Sprint. The arrival experience to us leaving was excellent. I inquired about their mobile Internet service and Andre knew exactly what I wanted and what would best suit me. I understand he's a sales rep but I didn't feel any pressure or mumbo-jumbo bull crap that he was trying to reel me in with. He was very effective in answering any questions and most of all professional. Andre you da man!!! So if management is reading this please know that you have a quality staff member on board and his efforts must not go unnoticed because it's the stellar level of service that he provides that will continue to bring not only more customers but long-term loyal ones as well. read more

Went in today and asked how much we'd have to pay . I wanted to know this specifically because I've had Verizon before and they are notorious for adding on random fees most customers overlook. Some rep named Geo was "supposed" to help me. I asked him exactly how much the taxes and fees would be on a specific plan. He told me I can calculate that myself and said, "tax is around 9% I think". LOL thanks for the help. B+ for effort though. read more

Came in here pretty late around 830, greeted right away by Nate and he took care of us the whole night, even past closing. Super friendly and took time explaining everything really well. read more

the only reason why we came back to this verizon is because the sales associate that looks kind of like Jordan Farmar was very helpful, funny and charming and even let us know about the free Robin Thicke concert in the parking lot my most recent trip to verizon involved getting an iPhone and a samsung nexus prime...we told the guy who checks us in that we were going to purchase new phones and he ignores us (the first time)!!!! we keep trying to tell him but he keeps saying ok yet the people that came after us were being helped first!!! then we try to ask an associate who was just standing around and he told us that he was on his break... so basically it took us 2 hours in that cramped store to get our phones... if i were you, and you are somewhat familiar with the area, you might as well go to the one in Crossroads (near costco, sams and in-n-out) because their service is way better read more

I ordered the iPhone 12 Pro Max online from Verizon, received it last Friday and easily transferred everything over from my iPhone 7 Plus (Yes, it was definitely time for a new phone). However, the actual service did not automatically transfer over so I made an appt for the next day. COVID measures were being properly observed and everything was thoroughly cleaned after the appt before me. I was helped by Annessa and my husband and I were truly impressed by her. We've been going to this neighborhood Verizon for years and have had our share of curt employees who are reflected in the poor reviews by others. We also had a few good experiences with Samim and Gloria who sadly aren't at this location anymore. Happily, Annessa was very knowledgeable, patient, competent and didn't make us feel rushed. She said I should've received a paper in the box with a phone number to call to transfer service, but there wasn't one. It was no problem for her to do it for me and she made other recommendations for what I needed without overselling. She was so pleasant and helpful that we will request her in the future for as long as she's there. A definite asset to Verizon and the reviews would be better if more employees worked like she did. Thanks Annessa!! read more

Really dissapointed in the level of service I received over the weekend. I came in with every intention to upgrade my phone and purchase new accessories that go along with it. Henry was the associate that was assigned to help me. He wasn't very friendly or engaging. I asked about the trade in value of my phone and it took him a very long time to figure it out, he tried to ask another associate but they didn't help him. Instead of finding someone else to ask we spent another 10 minutes trying to figure it out. He did not in any means try to sell me on anything or even show me the phone I was interested in, he just explained the difference in what my bill would be. I was very put off by this seeing as how all the other store associates were showing other customers the phones and explaining features. Literally every other staff member seemed excited to show the products to their customers. I walked out empty handed due to Henry's lack of effort. He just seemed genuinely disinterested. I had money to spend and the company lost a sale due to the level of service I received. read more

There was hardly anyone in the store but I still had to wait for an associate. But then Andrew helped me and he was really nice and informative. Thanks! :) read more

I had an easy and inefficient experience with this verizon corp. store. I busted the screen on my current phone. Because I wasn't due for an upgrade yet, they simply reactivated an old phone I still had from 4 years ago. I know that these guys work on commission and could have really pressed hard to get me to overpay for the latest model 3 months before my upgrade is due, but they didn't. When they pulled up my account, the guy said "well you're not due for an upgrade until October, so we'll wait to get you into the Galaxy s7". He also saw that the case protector on the phone was the wrong model for that phone which I didn't even realized (it always fit funny). Anyway, the guy gave me a significant discount on the right case because he knew I'd only need it for a few months. Very pleased with how I was treated and catered to. read more

I came here to see if they had a screen protector for my Apple watch that the other store was out of stock on. We were greeted promptly and I told the guy what I was there to get. He asked if I was looking for a case. I told him no and that I wanted the screen protector. The guy looked and responded like he didn't know what I was talking about and then immediately said not they don't have it. I looked at him and just turned and walked out. If you're not sure what a person is talking about, ask someone instead of looking lost. I've been to this one before and dealt with this same guy. Same thing he looked lost. I think I'll stick to the one in Torrance Cross Roads. They are always courteous and knowledgeable. read more

This comment is about Verizon in general. Buyer beware. I was offered $250 for a trade in on a phone on Sunday and today, VERIZON cannot "locate" the chat that I spent over an hour in 2 days ago, and they will not honor the $250. Now they are trying to sell me a phone. Russell, in this store is the only person who explained anything to me that made any sense but to get the deal I was offered, I still had to go back on line to get it. I even sent them the reference number and cut and paste part of the chat in the "new" chat but they cannot "find" the deal or the chat. Now they want to offer me $150 OR a totally different phone and credit my account $400. So disappointing for a long term and time Verizon customer. I just tried calling and hund up after being on hold for 20 minutes. Well, I guess I will need to either buy the phone from APPLE or switch to ATT or TMobile. sigh... 2* because Russell was awesome but )00 start because Verizon stinks. read more

Abysmal and unprofessional service by Uriel. Even worse leadership demonstrated by his "manager," Geoffrey. Based on such a negative experience, I was very close to abandoning my transaction (purchase of new smartphone) to complete it at another location on principle. Avoid this location. read more

It's hard for me to say anything positive about Verizon, but in this rare case I found a perfect example of a manager (juan) that is on top of his game. This manager is patient, empathetic, and very professional. Jaun resolved my concern without, what mostly I experience with Verizon, futile attempts of passifying and talking over me. This professional put himself in my shoes and truly understood my concern. Thanks again juan. Verizon should work on trying to clone this guy...awesome!!! Thank you for your help. read more

New location, new experience. Warm and welcoming staff (ask for Becky), excellent service. Weekends are busier, so if you're technologically challenged, as I am, please consider dropping in during slower hours. read more

I purchased a phone from the apple store, but I had to come to the Verizon store to get a new SIM card and have my phone activated. Rebecca greeted me when I walked in and put me in the system. I told her why I was there. I sat down and waited. When it was my turn, which was very fast, Rebecca came over and sat next to me. She put in the sim card and activated my phone. Rebecca was nice, helpful, courteous and professional. I'm not sure why there are so many poor reviews. read more

Awesome customer service got my parents cell phones for Christmas and the sales associate couldn't of been nicer and accommodating wonderful service. Andy was great. I got to admit a bit of a wait like 40 mins or so, but hey it's less than 2 weeks for Christmas and across the street from the mall go figure lol. Great store a lot better than the one in Carson that we originally went to! read more

Horrible manager! Worst customer service ever! I had to go in on three separate occasions just to get my business phone upgraded. On top of that, each time I went in a new person would tell me different things as if they didn't know what they were doing. It literally felt like they thought I was dumb and would try to get away with just saying anything! Our 1st representative was an ok guy...no major complaints. He told me I had to go in on the next day before 7. When I got there the next day his shift was over and he told me that the manager would take care of us. He supposedly told her our situation and everything that needed to be done. After he left though, the manager (female, Asian, wears glasses) did not even acknowledge us! We had to get on the phone and call Verizon to clear something up and she would look over occasionally but avoid eye contact. At one point it seemed as though she was talking about us with other employees! She could've at least been low key about it! I even waited in line to talk to her while she was writing something down and she still ignored us. Eventually she just went inside of the back room and didn't come out for the longest time. We had to re-sign-in before we finally got someone to help us! Even then, this guy would say one thing and change it around and say something else the next minute. He didn't even know what he was talking about. It seriously seemed as though he thought I didn't know English or something and tried getting away with saying whatever. Luckily, I questioned everything he said and finally was able to make some progress. He constantly had to check with his co-workers to make sure what he was saying was correct. RIDICULOUS! What should've taken one hour, ended up taking 5. Not to mention, I had to go in again the next day! Maybe he was new, i don't know, but at this point I was fed up! The manager is out right rude! She should get fired! She acted like she was doing us a favor just by being in the same room as us. Seriously? Biatch could've at least asked us if we were doing ok. This one guy though, he worked for the FIOS department or something, he at least had the courtesy to ask us if we were doing ok. He was really nice, and the one star that yelp made me give is all for him. They should make him the manager instead...at least he tries to be nice! read more

Outstanding customer service. Cant say enough about this place. They go above and beyond other verizon stores; thats for sure.

Apparently, they cannot refund my credit card - I finally heard back from them after chasing yet again - they have to give me cash, despite the fact that I have been there so many times already and it is about six miles from where I am staying, plus they don't open until eleven am. They are still not trying hard enough to be helpful. Eventually they refunded my payment, but never gave me any explanation of why the Sim card wouldn't work for me. read more

I had the BEST customer experience in this Verizon store. I worked with Armando who was the most knowledgeable about the phones, had the best personality and sense of humor ever. He took the time to explain everything and didn't care how long this was going to take. You see there was three of us in for phones and upgrades. Not once did Armando put us off with the back and forth on what we wanted, how I wanted it billed, million and one questions and all the help needed to transfer data and pictures. Armando was the absolute best, upfront and honest. I did not feel like he was selling us a world of goods. We walked out of the store feeling great about our phones and the feel good service received. KUDOS to Armando. I hope you take care of this guy or you will truly lose an exceptional employee. read more

The employees are nice, but I am not impressed with actual service. I purchased an international plan for additional 10 dollars/day. Sounded great, but in the UK I did not have service 2/3 of the time for data. This was terrible since I traveled around a lot and Google Maps was unavailable when I needed it. I did call customer service to trouble shoot, it helped very little. So, I paid an additional $160 to my regular bill for crud connectivity when I needed directions in a foreign country. I called customer service back home to complain and the girl was very patronizing and basically said, sorry, too bad. Not impressed. Supervisor said maybe it's your cheap phone, only in slightly gentler words..the phone I bought from them....not impressed Verizon, shame on you. read more

Brandon and Julio were awesome. They taught me all about the tablets and found which one out of about five was the best for me. Best purchase I've made in awhile, couldn't be any happier with the Samsung tablet. Thanks again Verizon read more

I had Excellent Service at this store today! i got a new "used" phone and needed the info transfered from my old phone. Ahmed had this done within 5 minutes. He also fixed the password problem for voicemail. The staff and service I received was professional and done with a smile! I will definitely go back and refer anyone with a Verizon phone to this store!!! read more

Have typically had subpar experiences at Verizon stores so I was surprised and impressed by my experience with sales associate Becky. She was very thorough and knowledgable and gave my boyfriend and I the time and resources needed for the many things we needed to accomplish at the store. She was patient and didn't rush us the way the most sales associates do. Really appreciated her help and hope to find more associates at Verizon like her! read more

The worst service I have ever had in any retail location in my life. The so-called "customer service" person had me in tears. He was mean and nasty and not helpful in any way. Stay away from this place! read more

Absolutely the WORST experience at any retail store ever! To make a long story short, along with 2 new iPhones, and accessories I also got the $9.99 home service without being told that my Internet would no longer work and Verizon doesn't service my area. Since I bought my phones and the home equipment from the Verizon in Escondido, the Torrance manager that I dealt with (Noe Onofre) told me that I could take the equipment which was useless to me, and get credit for the $49.95 that it cost me to reconnect my Internet back to the store I bought it from. I have been with Verizon since it was bought out two companies ago (20+ yrs), and to be told that I'd have to drive to a store 2 hrs away from where I live, or I could call them was the final straw. I told him that he could call and work it out with the manager, because I had already spent 6 hrs and 3 days on the phone between AT&T and Verizon trying to get this resolved and the problem was a result of a salesman's lack of information. After spending over $500 I was in no mood to put up with such idiocy. Basically, since he didn't earn any commission from my sale, he was not willing to do anything to resolve my problem. More frustrating was the fact that the manager in Escondido did her best to try and resolve this, but Mr. Onofre refused to cooperate and kept saying he couldn't do anything because they had a different promotion going on his district. He also had the nerve to tell me that I had to pay the $35 restocking fee - because I signed the contract. This idiot completely missed the mark. The Escondido mgr asked him to waive the fee as a goodwill gesture will since it was useless to me, but he refused and kept telling her and me that he couldn't do it. She waived it, and I had to pay him for it before I could leave the store. WTH? I felt like I was dealing with a used car salesman. After writing a letter to the corporate office, to my surprise I actually got a call from them. They suggested that if I have any problems or need to purchase anything that I go to the location on Rosecrans/Ocean instead. Up until now, I had been going to the location on Crenshaw/Lomita and never had any problems. I will NEVER go to or recommend anyone ever go to this Torrance location. And, especially do not deal with this quasi manager/salesman because he is only interested in commission. Once they have your money, you're on your own! Instead of sales, they need training in customer retention. read more

I came in to simply just buy a phone. Not to activate it. Just buy it. Rather then go to the apple store as a customer for Verizon I decided to come here. Was told to wait. No eta. Figures. Honesty there were some people ahead of me. Ok. Been waiting for like 20 minutes and literally they have been with the same people the whole time. It's ridiculous. All these people upgrading and buying accessories and going through the whole process. It's frustrating when you can't just immediately buy a product. Not over here asking questions or getting an upgrade I just simply wanted to buy the phone and walk out. You got a dude over here working/not working just checking people in. Why couldn't he just ring me up for a damn phone? So I'm sitting around meanwhile I could have took that time to drive to manhattan beach apple store buy the phone and been home already. I felt like I was in a dealership ready to sign my life away. I miss the times where you can just go into a store and buy something and walk out. Anyways moral of the story is you lost an $800 sale. Went back home and ordered the phone. All these businesses wonder why people are doing online shopping. But I also like to support and shop local. But when I have to deal with a store that's incompetent and can't properly designate Efficient staffing I'm popping smoke. I get people do upgrades and all that stuff. But if you strictly focus on that and not handle people that just want to spend money and leave you're not running a business correctly. What is better one sale of a plan over an hour period or like 10 people buying right away and then leaving? Let's get real here. read more

this Version store has questionable customer service? I brought my tablet to this store because it was not turning on. The rep told me I was not using the correct the charger. I purchased new charger and in the process of paying for the charger the rep did NOT return my tablet as well as I also did not remember to ask for it. When I returned home I looked in the bag @ realized the tablet was not there. The store was closed,so I could not call until the next day. There was plenty of time for the rep to go outside@ look for for me as well as phone to say that I forgot my tablet. He did neither one. What he did was put the tablet in the safe. The next day was his day off work. I called the Verizon store the next day with no luck to talk to a real person. The customer service rep said she would email the manager to help me. Turns out he was off work as well. I went to the store in evening @ picked up the tablet myself. I explained this situation to the manager @ she apologised. Not good enough! read more