Unbelievable! Unbelievable horrible customer service. You can't get a hold of the stores in the main corporate office. Can't find those stores for you. I don't recommend this company to use. read more

I called the store as our internet router has been acting up. Can't remember his name, but the person who answered the phone answered my question right away and told me to stop by the store. Upon arrival with our current router, I was greeted right away by the same person who helped me over the phone. I expressed my issues and my router was swapped for a newer model with no questions asked and nothing owed. I was even to able to upgrade our internet speed for LESS than what we were already paying. Win win. Get home, got the new router installed, success! Everything has been solid since. I wouldn't hesitate to go into the store if needed. Great experience customer service wise. read more

Cox is the worst ISP. They are very greedy. They always find out to jack up your price and reduce features. I am long time cox customer only because they have monopoly for wired internet. I should probably look into Starlink. read more

I have found out that if you miss a payment for a couple days they suspend your acct. Like turn off your phone. I'm going to be returning to T-MOBILE because of their cutthroat business practice. I bought a new phone and changed my internet and cel service. BUT if you miss payment by a few days - they cut you off!!!! As soon as a deal comes around- bye bye. What comes around goes around. Everyone stay away from COX if you can. So sad because their people are good workers in this store... read more

Yesterday I stopped by the Cox store to figure some things out that had been difficult to explain over the phone with customer service. Steven, a specialist working, was so kind and helpful. He listened and responded in a way that helped us figured things out quickly, and was so open to my many questions. Thank you for your solutions and for such a positive customer service experience, I hope many customers who work with you mirror this kindness back to you! read more

Cox Cable is ridiculous. Price goes up every year. I was paying $99 a month then January 2024 it went up to $135 a month. Plus they charged me $100 to have guy come to my home to install smaller cable box just so I can lower the price down to $ 117 a month. Then I get an email saying that I must return the old cable box, and when I brought it to the store, they said that I didn't need to, so that was more wasted time. Every year I have to argue with them to get my cable bill down and I've been a customer for 13 years. But I guess I have no choice since I live in an area that only has Cox Cable. read more

Internet worked only sporadically. Cable TV worked only sporadically. Poor reception continued even after multiple visits from techs each month over the course of a year. Techs replaced EVERYTHING, including the wire from the pole to my home. Several Cox techs told me that my service would not improve until Cox replaced their main line as it was coming apart due to age and to squirrels, etc. nibbling on it. But Cox never followed up with its own techs' recommendations to replace their decrepit faulty line. I even contacted home office in Atlanta, GA without resolution. Instead, they added another monthly service charge to the bill because their equipment was so substandard that it needed frequent tech attention. Yet they continued to raise their price substantially multiple times per year. For basic cable TV ONLY they were charging us over $200 per month! After more than 20 years with them it made no sense to continue to pay more and more while receiving less and less service. The final insult is that they continue to bill me even though I timely cancelled and returned their equipment. It's their way of saying thanks for more than 20 years of business. Look at their rating if you are considering using Cox. There are many people with many reasons for giving them only a "2.1" out of a possible "5". read more

I'd give them a zero if I could. This place is the worst! These workers treat work more like a kids' hangout than a business. Went to put a bill in my daughter's name who lives with me. Idiots shut off my service and changed my landline! Spoke with Jesus. He was too busy flirting with my daughter to pay attention to what he was doing. He was trying to sell us cell phone service to add to our plan. Greed. Two visits to the store and now have to fight to get phone # we had over 40 years. Don't use this place if you can avoid them! Who manages this store?! They need to be fired. read more

They gave me a faulty remote control, forcing me to come back for another one. In addition, their weekend hours are useless! The store is only open until 2:00 pm on Saturday and closed Sundays. On top of everything, the service is expensive. read more

If I could give zero stars I would. Customer service is useless. The technicians are sadly not trained. If your time is precious to you, find another company. Cox is useless. read more

I needed to close out my parents' account after they died. I called COX and was assured that if I brought all their stuff to the local store and paid the bill I could close out the account, but still have email access via the web client for 90 days. I didn't have the password but was assured that the store could help me. LSS - they couldn't. I brought them the four pieces of (probably highly outdated) equipment, paid the bill, and was told that I couldn't access the email. I called the main whatever again, was told that I needed better documentation, and went back with an assortment of death certificates and powers of attorney. No dice. Finally they said that I could wait 30 days from that date and I'd be able to reset the password online using my phone # to verify instead of his. His phone was long gone at this point since I'd been nice and not cancelled the cable service until the caregiver moved out. Today was the big day. I went online. Didn't work. Did chat with very helpful person (Davila H, clearly their best and brightest employee based on my experience). They were ultimate able to reset the verification to my phone and I set up a new password and was able to log in. Success?!?? Not so fast because it told me that the account no longer existed. Tried multiple times. Guess I'm out of luck. I suppose if we owe anyone money they'll find us and if his friends want to contact him perhaps they can use an Ouija Board. So I feel like I was lied to by the people that you call and the people at the store. Is it possible to give less than zero stars??? read more

I've been a cox subscriber for decades and have found it much more advantageous to walk into the store to deal with issues as it relates to its service. Conner and Matthew S have been so patient, kind and helpful assisting me; their professionalism and customer service exceptional. If you have any problems, questions, and issues with cox, I would highly recommend talking with either of them. They both made my day when I walked in on two separate occasions! Thanks so much Conner! and Matthew S! read more

So with many people working from home. In June, Cox decided to punish entire neighborhoods for "excessive usage". In some states, they dropped the Mbps from 35Mbps to 10Mbps, and locally here in San Pedro California I wouldn't be surprised if they did the same. I had always wondered why my internet would go out around 1am, and when I called the customer service line and waited for 15 minutes just to speak to a representative-she told me the best idea would be to "upgrade" my router. It's wild that as many of us are working to keep employment, service providers won't even make that an easy for you as you have to wait for when your WiFi decides to start running again. I can't wait to move. Cox is an insidious corporation. read more

Called for promotions man was very rude! He was forcing mobile on me just to get a sale! After telling him multiple times I wasn't I interested In cox mobile he said ok bye and hung up! Bad customer service. Can't seem to take no for an answer read more

Closed on a Friday at noon 6/19/20 and called main office said open. Wasted my whole AM going there for nothinNo way to call into store and they sell phone services. read more

Cox Store - Closed in middle of the day! No phone that works to call store - Television Service Providers Near Me - Rolling Hills Estates, California

Cox communication is absolutely horrible. They have no customer service whatsoever. They'll tell you anything you wanna hear to get you off the phone I've made several appointments and I don't even show up. read more

They are open today. 6/24 til 3pm. They should really update their hour. Planning to change my old modem today. So they are on covid hours of wed-saturday open for a few hours each day. Was able to swap modems quite quickly read more

As you can see other reviews, this company doesn't train staff right and doesn't matter you call cox or come to store you see untrained disrespect staff I wish I could do the survey for whole Corp lol Cox you are worse company out there read more

The staff is not trained and very rude. Not willing to listen or help. Please come and train them or hire new staff. I went to San Pedro , wow.....helpful, well trained. What a shame for Palos Verdes. read more

Cox Cable--A Tale of Two Companies I recently moved one mile to a new house in San Pedro, California (the Port of Los Angeles). Both locations are covered by Cox Communications Cable so I felt that moving my service would be simple. I arranged with Cox to have my service transferred to my new address, but when the Cox installation person came out, he informed me that the Cable Box on the telephone pole was over-subscribed, and that they would have to install another--or larger--cable box before I could get service. Okay, larger box! One month later, no new cable box had been installed. Despite repeated efforts, the Cox service representatives could not give me any information about Cable Box installation on the telephone. Finally, I went to the Cox Communications office in Rancho Palos Verdes where they finally told me the true story. As it turns out, the company that installs cable boxes on telephone poles for Cox service is a completely separate company; they are not a part of Cox Communications. In fact, they have an antagonistic relationship with Cox Communications. It not just that I cannot contact this company--Cox can't contact the company either! Therefore, I do not have cable service or any hope of getting cable service since Cox seems unable to get the company that needs to do the work to actually do the work. This is the ultimate Catch-22. One cannot get Cox Cable without a cable box, and Cox can't install a cable box because that's not their job. Catch-22! The fact that the people who do install the cable boxes don't get along with Cox is just icing on the Catch-22 cake! I want to keep this short. This is my unsolvable Cox Cable problem in a nutshell. read more

I live in the Pt. Fermin area and have had Cox Internet for a while. There are constant interruptions in service, almost daily. Today, it's down again with an estimated time of 6 hours until restored. I signed up because of the lightning speed they claim to have but the constant outages are not worth it. I'll be canceling as soon as I can get another provider. read more

I was very pleased with my experience with this Cox location. Previous reviews were bad, but the location is close to my home so I decided to go anyway. After working with Cox online to solve our problem, I was told to go to the closest cox store and get a new cable box. I called the Rolling Hills location and a recording told me to leave a message. I let them know my name and account number and told them we needed to pick up a new box. When we got to the store, there was no waiting. I gave my name and he had my new unit ready immediately. I worked with Bruce and he was very professional. The whole transaction took 5 minutes. This location is now staffed by Cox Corporate office and I recommend them highly. read more

Cox fails constantly. In March my TV service went down on a Friday morning and after spending a ridiculous amount of time on the phone with support crawling around unplugging stuff, restarting, watching the three dots, etc. It would not come back on. They could not send a technician until Sunday, so I cancelled it and had another service (hulu) up and running in a 1/2 hour. They are now charging me $60 for an early cancellation fee. Their service wouldn't work, and I get to pay $60 for that. Totally unfair. If you have an option, do ANYTHING but Cox. read more

I would give a zero if possible. I shouldve read the reviews before signing up with Cox. Lied to in the beginning about my bill. Service has bot worked properly since it was installed in March. Outages, internet down, multiple people came to fix the issue and it still doesnt work. Customer service is nice, but they have absolutely no idea what to say. Definitely thinking of canceling read more

I needed to transfer service. When I tried to transfer service via the website the rate went from $65 to $180. So I used to chat option and they let me keep my current rate and completed the transaction in about 2 mins. read more

The most trash internet service I've ever had. Randomly goes out throughout the week. No notices to when they'll be working on the lines or how long service will be down. Just out right sucks!!! Rather get a hot spot from a mobile carrier and use it as my wifi. read more

This the worse Cable company out there. Holding San Pedro as hostage. Cox charges, taxes and fees are out of control. The service is always down. Let Spectrun in. You do not ever deserve one star read more

Just dealt with Debbie to get all of my equipment for my new account. One of the best experiences. The other female working was doing her best to help the snobbiest customer. The customer was being unnecessarily beyond rude. It guess that comes with the area. read more

Claimed they never received my equipment back even though it was delivered thru UPS (per their requirements) and they charged me $325! Unethical and immoral read more

Called Cox to cancel my cable and to increase my interest speed. The representative told me that if I cancel my cable and keep my broadband service, my bill will actually increase by 15%, effectively forcing me to to keep the same plan. Because it was after the promotional period ended, 150 Mbps was extremely expensive, but had no choice since the next fastest broadband service was only 18 Mbps (AT&T). Came to the store to get a new cable box since I was forced to keep the cable service and told the rep what had happened when I called the Cox customer service line. They were not only able to cancel my cable, but they were able to increase my speed up to 500 Mbps AND lower my bill by a whopping 40%! Thank you to the staff at the Rolling Hills Cox store! Great customer service! read more

After couple of years with them for both cable Internet and telephone, I also decided to sign up with home security. That's a newer service they offer and luckily that service is actually really economical end efficient. Overall the entire services they provide are generally reliable. The price point is on the higher side. And you do lose out on Discounts after one year of being with them. But you can always call and try to negotiate a lower rate. It is a little bit annoying that you have to call every year and try to renegotiate rate despite the fact that attends to go up-and-up and up. And you never afforded the same promotions that new customers are. But overall I think that's a lot of telecommunication providers. It seems to be a general practice. Overall, I did find the customer service to be pretty good and would recommend Cox for anyone in pv looking for telephone, Internet and home security. read more

Really limited hours for working people. I rushed home from work on a Friday.to get there at 5:40 (it closes at 6, which is really convenient if you work in downtown LA). No one was there, the doors were locked and no one responded when I pounded on the window. Called the help line and the person was absolutely rude. Recommended that I try a different store and that I was wrong on the hours. Said the store was shutdown on Fridays and I offered to take a picture of the store hour sign and send it to him. He declined and said that the website says only open Mon-thurs. I pulled up the website and read it to him. How rude - he lied. Next thing I get is an email from Cox, with a cancellation of service. Still ten chat room to try to resolve issue. I've been in it for an hour. They apparently are trying to sell additional services to get a replacement box. Super frustrating. Unfortunately Cox has monopoly on the hill unless I go to direct tv. Was just advised that I can get a box if I pay $48 more a month to get an upgraded box. Cox sucks! read more

Cox absolutely sucks! Worst company on the planet. They run a total monopoly in areas of southern cal and they know. So they treat you like garbage bc they can. I was on the fastest, unlimited data plan they gave, but bc of their shty network they couldn't handle my usage so they downgraded me (without my knowledge) to the lowest shtiest service they have!!!! Best part about it, I'm still charged the same amount and it's MY fault. Worthless Scumbags! Stay away, if you can. read more

Brian Jung at the Cox store on Silver Spur was awesome! He was very helpful. Good example of how all your employees should act. read more

This is a Cox store where you could pay your bill and also drop off or pick up equipment. Also if you do not have service you could get information about all the promotions and Services cox offers and set up an appointment to get the services at the location you want. Cox provides fast Internet and cable service and phone service. The staff at this location are extremely knowledgeable and very friendly. I would highly recommend Cox communications. Overall in my opinion you get better service inside of the store. read more

Cox Store - Television Service Providers Near Me - Rolling Hills Estates, California

THIS COMPANY ABSOLUTELY SUCK! Overpriced for mediocre service, will not work with your when unforeseen hardships occur, ESPECIALLY during this pandemic!!! They sick. That is ALL! read more

It has been many years since I have been a customer with Cox and it looks like some things just don't change..they are still giving bad service..ooo geez..their Customer Service reps, their field techs and the field supervisors all suck..and yet some of us have no choice but to go to these losers if we want services.. read more

So dumb. They can't even spell my name correctly. I even showed them my ID and documents to support so they can reference it. I complained to headquarter and they told I have to go into the store to let them fix it. What kind of hirrible system is this???? read more

Rachel is awesome. I had issue w/ my installation which almost caused me to just quit & go elsewhere but she owned the error & corrected ALL the errors that occurred. It took some time to get all the details ironed out but she worked with me & for me to put my mind @ ease that they appreciate my business & will be fair moving forward. It was a rocky start considering the out-sourced technician who 1st came out made so many errors but Rachel went above & beyond all my expectations to own those errors & fix each & every one. As a customer I was patient & let Rachel work her magic & knew that it would take time to fix everything & I couldn't be happier. If you need help ask for Rachel she is THE BEST!!! read more

Cox used to be the best. Customer service is still good . however their tv is bad. Freezes up on you. Deleted a recording and you have to delete again. Only is able to go back like 15 minutes. Direct tv you can go 4 or 6 hours. Alot more to complain about but lets get to internet. My old cox internet was faster then fios i had switched to, new is slower then both. Advertised panoramic house coverage. Nope not even close on my 1900sq ft home. Once again their old wifi was better. Cox got one thing right and why i switched back. No yearly or 2yr contract. read more