How can Verizon phone customer service be so good and the in store help so bad? I came into this location solely to buy a new phone. The sales person started off very helpful. He offered me several options to change my current plan. Obviously Verizon had some promotions going on. I told him I really just wanted to buy the phone and not change my plan. With that, his entire personality and attitude changed. Couldn't have been less helpful or even pretend to be less than mad. I proceeded to buy the phone. Big mistake. After leaving the store I realized the guy has activated my new phone but at the same time deactivated a completely different phone on my family plan. That phone was never seen or discussed during my purchase. Not wanting to go back into the store and deal with someone who clearly has an issue when they don't get their way, I called VeriZon. I support twenty five minutes on the phone while they undid what the spiteful in-store rep caused. The tech support person couldn't figure out how such a mistake could even happen or what the unprofessional guy at the Torrance location even did to screw up other line. The in-store reps make commission and are incentivised by selling their promotions. This obviously brings out negative behaviour when the customer isn't interested. I spend a lot of money at Verizon, this purchase alone was over $500. I certainly don't need some sale rep's bad attitude because they didn't get what they wanted. Unfortunately, Verizon knows it has good cellular traction and doesn't care about the individual customers anymore. It's very sad. read more

i'm a long time verizon user for 19 plus years. my biz account is tied in with 4 cell phones every time i go into this branch the level of customer service is downright poor. bad attitude , uninterested and uninviting i've had enough and will never return i pay way too much money for this poor service. a real shame read more

Very poor service. We went in to upgrade our phones on a family plan and transfer data to our new phones. Representative named Brian was assigned to help. He suggested we go home and backup our data first because it takes too long. In showing us how to back things up, we encountered error messages and he apparently got impatient because he moved on to another set of customers and completely ignored us. After going to another representative for help who also failed to solve the issue, we walked out of the store. read more

I wish I could give a zero star. After 3 hours and two different sales agents trying to up sale on everything they can I'm done with this place. The worst customer service I have ever worked with. read more

Stopped by yesterday after a friend I tried to run a restore on my HP Mini 1000 due to techno idiot me accidently downloaded a Trojan virus. My service adviser was Jason took over and after trying what we had tried called Verizon (India Division!) and got nowhere with a credit card number, Jason told him we're done here and hung up and said we'll try something else and was finally able to restore back three months and appears to have cleared the problem. This all took about two hours! I will have to reload most of my programs but the unit was saved! And no charge! Kudos Jason, I'll be back for all my d***-**sed phone and laptops errors. Thanks again read more

I called to discuss adding an iPad to the cell phone order we placed online. Geovanny (that's how he spelled it) said we couldn't do that but gave me the HARD HARD HARD sell on the cellular insurance for my family plan which I verbally declined FOUR times. I went into the store a few hours later to pick up the phone and he tried again to sell me the coverage. No thanks, Geovanny, are you hard of hearing? He might be since an hour after leaving the store I got an email telling me that the TM Protection plan had been activated on my account! I had to spend 20 minutes online getting the plan canceled. What a waste of my time and just about the most DISHONEST business practice I've ever experienced. I have a large family plan and Verizon & Geovanny are probably hoping that we won't read emails and won't notice the extra charges. I see there are other complaints about Geo. Wake up management...your staff reflects your management ability and values. You dictate the vibe of your store and the quality of customer service we receive. Why can't Verizon be a company we can trust? EDIT: Well, well there was some sort of mistake in our purchase and we were forced to return to the store. It must have been in my favor since Geo and his manager Didi phoned myself and my son twice a day for a week. I was promised a $30 credit for my trouble and I am not too surprised that no credit appears in my paperwork or on my account. Thanks for the invitation to return but every time I come in I am cheated! read more

I don't understand the low ratings? Excellent customer service. Gloria was a pro with the invisible shield and I didn't even buy it from her store! Located next to Walmart. read more

Dishonest customer representative! I made my purchase of new phone online and submit a trade in for credit. The CR tried to sell me accessories with all my credit and told me it's their promotion to get them for "free". While they are actually using up all my credit and not free. I figured that out after looking at my receipt. I contacted the coporate office and they told me I could return the accessories, so I went back to return the accessories. It's really a poor service demeanor for taking my money away. I would rather have the credit deducted for my service fees instead of pay extra taxes for the unnecessary accessories. The corporate office must do something to regulate those kind of demeanors, because I believe Verizon always has the best services! read more

Worst company to deal with in my life! Not employees fault that this corporation's couture is terrible for customer service. I am trying to resolve my brother's account because he passed away. I have gotten the run around from 8 different Verizon phone employees and 6 in store ones! No one can help me! Just keep passing me onto another department! They're so compartmentalizations that the no one knows what to do! Horrible! I will never use Verizon! Ever! read more

This store has the worst customer service. Forget about asking anyone a question that could take less than 10 seconds to answer. They all have the same 3 responses, NO I can't I'm with a customer as they are walking away from the customer, I'm busy right now, no I don't have time. I will never go in this store again. After reading the other reviews you have to either close this store or higher all new staff. read more

Verizon you guys have the most towers I agree. Your signal and quality of phones are great but your customer service sucks. I don't appreciate how one customer service rep tells u one thing and then another rep comes in and tells u another. You guys need to get it together. And I'm so glad I don't have Verizon. I'll stick with AT&T so far no problems ever with them. Keeping my fingers crossed. Wow Verizon if you would treat my husband right I would've switched. Lucky for you he likes Verizon but I beg to differ and I will refer friends to AT&T instead. read more

Worst customer service. Sales person lied regarding our business account and cannot make things right. What a disappoint after 20 years of being a customer read more

My phone died two weeks after I bought it. I went to the other store that is down the street. They said they didn't have one in stock (I knew they did) and sent me here. Dee took care of everything and went out of her way to make me feel like a valued customer. Don't go to the other store just come here and talk to Dee. I had used my wife's upgrade so getting my phone converted and fixed took some work but it didn't faze her. Great customer service on her part. I just feel bad she didn't get a commission but that made it even more special that she knew that everything extra she was doing may have even cost her a commission but she did it anyway. read more

A huge shout of to Julio Rivera who always seems to find a solution to everything. He has helped me through with several broken phones and help reevaluate my plan so that I am always saving money. I recently visited the store after wanting to throw my Time Warner Cable modem out onto the 405. Julio put me in touch with Brandon Reeder who is a pro at getting your hooked up with Fios. He customized a plan for my business and family and helped me save money on what I was wasting with TWC. For all things iPhone, iPad, Internet and Cable - go see these guys. They are THE BEST. read more

Not too bad, not excellent service. Just had to go in and figure out some phone issue for my original droid at the time. They were not as helpful but were willing to try at least. read more

Put on the list with 7 people ahead of us; told it would be an hour wait. 2 hours later we're told we're next, 20 minutes later we're told that they're taking 2 appointments ahead of us. Rude and dishonest staff! read more

Was very pleased with the service I received from Frank...courteous, patient, and knowledgeable.

I came to this store as soon as it opened today because I needed to pay my bill. Simple process right ? The process was quick but the girl that helped me was extremely rude to me and the customer in front of me. She must hate her job. She didn't have a name tag but she was a short Mexican girl in her early thirties, brown blonde highlights with her hair tied back. Please whoever the manager is if your reading this give that woman a talking too. Myself and the other customer were extremely nice to her and she had all the attitude in the world with us. read more

My experience today with Becky was OUTSTANDING!!! She was most patient with this 77 yr old & solved what I thought was a nightmare. Finding a caring, thoughtful employee is very difficult especially in this day & age. Verizon is most fortunate to have her on their staff!! read more

I came to pick up my phone that I purchased online. They offered me accessories. However I didn't not like the customer service. The representative wasn't very welcoming. I also paid $40 for a screen protector and he put it on and told me the bubbles would leave in 24 hours (which I was skeptical about) almost a week later there is still bubbles in my screen. I just didn't feel like a valued customer. Most likely won't go to the location for anything else. I feel like if you spend money somewhere the service should be great and at least make you feel comfortable. read more

This Verizon store just saved me so much stress and money. I woke up and my iPhone 12 Pro Max wasn't turning on or responding to a charger. I used my computer to message Apple support and they told me to take it in the store. The Genius Bar ran a bunch of tests and it came back that charging and powering on was impossible. They wanted to replace the entire inside of my phone for $599. I called Verizon and they said I could still upgrade even with the phone being dead. I brought it into this store and the guy at the front was super friendly even though they were swamped with people trying to upgrade to the iPhone 14 series. Then David was going to process my upgrade asked to see my phone and within second he had it back up and working. No clue how he did it when the Apple Store even said it was a goner. This team just saved me $599 from Apple and I can hold off upgrading to the bigger phone I want when it's back in stock. Thanks so much! read more

Gloria and Sam are the most amazing customer service reps at this Verizon. Always pleasant and very professional with a great sense of humor . They are both wickedly smart about phones and that helps so much since I'm a tad older.... Lol. read more

I wish I could give this place 0 stars. Went to this store with my mother, that speaks very little English and the assistance we got was the worst we have ever experienced. When I walked in was greeted by a women that spoke with such disrespect and unprofessional behavior, but decided to brush it off and wait for someone to help us. We then got assigned to Daniel. Let me start off by saying he was in no way kind or helpful, instead of greeting us he went straight to "what do you need". I went ahead and explained the situation, he never once looked at us or gave any sort of eye contact when he spoke to us or when we spoke to him. He belittled us and was trying to gaslight us into saying the issues going on were not usual and all devices act differently (it's a 2 month old iPhone 13). He was so rude and disrespectful. When I asked other questions, he said he couldn't help us and we had to call customer service. From the start of this experience with him it was horrible and we left very upset. We were prepared to buy new things and just left everything there because of his horrible customer service. Verizon, you need to train your employees better!! Daniel was the absolute worst employee I have ever encountered. He should not be working with people, since it is quite obvious he has ZERO customer service skills, or phone skills. Please don't come to this store but if you must and get Daniel, request another employee. He is a horrible representation of what Verizon stands for. read more

What kind of retail store opens at 11am on a Monday? First I had to wAit for then to open now I'm still in line

My son and I went in to this particular Verizon store looking to upgrade both of our phones and had questions. I have never had worse customer service in my life! As we were trying to figure out the phones we wanted sitting in front of the associate, I started to ask him questions and the only thing he wanted to do was turn his head to God knows what and singing the song that was playing in the store. So I thought maybe it was just me that he wasn't hearing so then my son tries talking to him as well and he continues to not even pay attention to us at all and continued to sing! His idea of showing us phones was to point to the part of the store that had five iPhones! Since we were not formally introduced to him when we walked in the store as we were walking out I asked another associate his name and his name was Darrell! I'm not sure how to spell and I actually don't care because I really really wanted to get my son a phone and I could've waited but we walked out of there extremely disappointed and very frustrated! I will never walk into the Verizon store again!! read more

Came here with my grandma to exchange an LG phone and replace it with a new iPhone. Nate was extremely helpful and informative with my grandma. We were able to do the transaction smoothly and easily. Really appreciate their help and patience with the exchange and upgrade. They went above and beyond with their customer service! read more

I purchased a new iPhone over the phone through Verizon. I had it sent to this store and Agent on the phone assured me store would help me with the activation. I was one of the first customers to walk through the door when they opened. I had stupidly locked myself out of my phone on the way there so no one could help me activate the new one. However, I also wanted to buy a case. When Salesman brings me my new phone I ask how much a particular case was and his reply was, "about $40 to $50" and then went on to try to sell me a bundle package for $100. I told him I wasn't interested and he looked irritated as he handed me my new phone. Again I asked him the price for the case as I was about to leave and he tells me $50. I go home, unlock my old phone, and drive back to the store to get help activating the new one. This time lady that takes names helps me. She sets everything up and looks like she'd rather not be doing this. She goes on to tell me that my phone is old and asks if I'm prepared to stay a couple of hours while phone is transferring info. She also tells me that she would have to leave if someone came to the door. She then informs me that the store will phase out their being able to help people with activating their phones. After telling me this, she looks behind me and says, "I have to go help someone" and walks away. I sit there by myself for a few minutes and notice my phone is doing nothing. I decide to just take it home and try activating it myself. As I turned to leave, I see that the lady is just standing and talking to another Salesperson. No other customers around. Actually, their was maybe 2 other customers besides myself in the store. Although my initial wait time was short and my phone was brought to me quickly, the dismissive attitudes of both Customer Service Reps. I dealt with were both rude and unprofessional. Oh and I did activate my new phone once I got home and it took a whole 20 minutes. read more

The manager wasnt helpful at all...i believe his name was John....We purchase a phone at another location to where that phone wasnt in stock...but Torrence Verizon had it in stock....my wife and I travel over there to the torrence location to where John the manager was a complete Moron......Rushing us out the store ....I felt complete uncomfortable.....it appeared to be racist........i just that because my wife and I was black ...he was like I'm not helping them...... read more

I was having a very hard time with my iPhone 13. I have been without a phone for almost 3 days. I only could get some calls while in Wifi. I ordered my new phone through Apple. It came I tried to transfer everything other my iCloud was not being detected. I went to the apple store. He talked me through how to transfer without the I cloud but explains it would take hours and told me to do it at home. All night I waited. Finally it was all transferred but I could not make or receive calls. So I called Verizon the next morning. Waited for 1 hour to get a rep through chat. They came on and told me I could not put my old SIM card into my new phone. I had to get a new one. I drove to Verizon. It was a crowd of people waiting. I explained to them my phone process I told him I didn't mind waiting because it's been three days and I just waited on the phone with Verizon for 1 hour. He was so kind. It takes one person to make your day. I give him 5 stars. I wish I got his name. But he was amazing. I use my phone for my business. Not having my phone held up everything. Thank you for taking the time to provide outstanding customer service. read more

I have been to this store twice. Once to replace a sim card and once to get a pin number transfer to another company. I was helped by Oswin Lua Even though there wasn't any commission he was so friendly and actually seemed like he enjoyed helping me. Both visits were taken care of in a matter of minutes. Awesome customer service. As side note I liked verizon's network I just wasle to cut my bill in half. But I like verizon's service. read more

Great service from Sarah!!!!. I work in Torrance and had not such great service from this store on prior visits however: Sara has restored my faith and reduced my frustrations!! Thanks Sarah I'll up date this as my visits prove to get better. read more

I visited this store over the weekend and it definitely changed my perception on Verizon Wireless. Although I've been a loyal customer for over 8 years (because of their cell phone service), I've always believed they are overpriced and might not share the same loyalty towards me. Andrew B. was the one who took time to explain why my plan might change should I upgrade and ultimately geared me towards a decision that was a win/win for both of us. I never felt like I was being harassed to purchase something I didn't want and he was honest and polite. Andrew is definitely an asset to this store and I am completely confident he will treat all his customers the same way. Make sure to ask for him should you need assistance with your phone. Also, the store was clean, organized. Everyone was well dressed and it was inviting. read more

You're better off going online over the Verizon chat than going into this store, you will wait a long time and possibly told to they can't help you that day. Definitely do not recommend going to this store. read more

Dear Verizon Wireless, cc: My 1145 friends on Facebook & my 245 friends on YELP I've been a customer for over 15 years and in the past few years, your customer service has gone to #*-%!!!!!!... I have been having problems connecting to the internet on the so-called awesome 4G coverage that you have, for the last month. On Wednesday last week, the connection just stopped altogether. I called your Customer Service line and after a whole HOUR on the phone, they concluded that there was something wrong w/ my phone. I got the 'REFURBISHED REPLACEMENT PHONE' yesterday (which I was expecting on Saturday) and guess what? I'm still not connected to the internet with your so-called awesome 4G service that I'm paying $29.99 a month for. So, today I walked into your store on Hawthorne and Sepulveda at 10:10a, during my LUNCH BREAK, so that they can look at the phone and you know what they told me? That I had to make an appointment? WTH???? When did this start??? Why weren't your customers informed of this slight technicality??? People take their time out to go to your stores to get HELP and they have to come back??? I told the manager that this is a bunch of BULL----. And now I'm telling you guys on your Facebook page... THIS IS A BUNCH of BULL----! My contract ends next year. You can bet your so-called awesome 4g service that this faithful customer of 15 years will no longer be a customer. read more

i used to go to this verizon a lot since it was close to my job and always in the same location/area of my errands. i came in yesterday to trade in my iphone 5. my wait was about 10-15 mins since it took 10mins to check in just bc a guest in front of me was asking q's. i noticed the guy who was checking people in was very rude towards other guests/customers. not towards me just while i was waiting since it seemed as if he was getting really frustrated at answering people's questions and how he cannot answer them. im not gonna list the comments but it was definitely things you shouldnt say to guests. i work in customer service as well it was kinda of crazy how he was acting towards them. anywho, the employee who came by to get me and help me out my trade in for myiphone. He posted it to have it pay towards my bill. i had questions about since i was charged for a data pkg that didnt belong there. so he just basically disregarded it and was like thats how it is now. so i called customer service after i got out and ive been on customer service line the past two days. after being hung up on twice- i called coporate headquarters in irvine, ca and got that data package off my plan! never take no for an answer! especially if these people dont care! the guys at this location were pmsing or something because it was just mediocore. ill stick to the carson location or online. read more

This is not a good store for customer service. In the past year I've been here for help with my HTC phone and my Samsung phone. They rushed me out both times. If you're not there to buy a phone they don't want to help you. Im buying from Best Buy from now on. read more

Nice store and great location. Customer Service completely lacking unless you are going to obtain new service or upgrade. When I went it was technical support so the service was not the same as friendly sales person. Sandra who works in technical issue was helping me and did not look like she was happy being there. I explained her issues to her and she kept on telling me well its working fine here. I finally asked for the manager and spoke ot Greg Aguilar who I think trains the unfriendly don't care customer service class in this department. When I complained to him he just rolled his eyes and seems to me I was boring him. Never appogized just didn't care. So I closed my accounts after over ten years of services with Verizon. Really sad espcially all the money that is being spent on marketing to bring in new clients. They should learn how to take care and keep the loyal ones. read more

Would give one star for just trying to help. But the staff here is simply not cooperative. The manager named beth acted up like she was doing us a favor wen my pregnant wife requested to use the restroom. After waiting by for 45 mins and requested them to use the restroom again, none of them helped us. One of the guys is bull shitting by saying that " we are like a bank, and dont allow anyone in the restroom" they cudnt even solve our problem. I had to finally giv up and head home dissappointed read more

I came into the torrance location with my 9 year old daughter to cancel a line after being instructed to do so by customer care. I spoke with the "solution manager" Jorge who was condescending and rude. He told me he couldn't do anything for me. I asked to speak with his boss. Jorge told me his boss was in a meeting and that I would instead need to leave his store. I said no I need to talk to your boss. He told me no again and then kicked me and my daughter out. I have NEVER been treated so poorly and disrespected like was at Verizon. read more

Darren was way too rushed to make the sale on my iPad, he forgot to add GB to my plan and rushed me out the door.