Went in for an upgrade and store was quite busy. Oscar helped us and was great. We went to the Manhattan Beach store initially and they were completely unhelpful. Many thanks to Oscar for excellent customer service. We will be back. read more

Although I can't blame my experience on one central thing, I really wish AT&T would get their sh*t together. First off, this store is not a corporate store, it's a reseller. Nothing wrong with that, unless you go there for service where they basically have very little power to help if your issue is at the account level and you don't know they're not corporate unless they tell you. The staff are nice, but their youth betrays them and service was distracted. The manager didn't even seem interested in helping his own team and walked away while they asked him questions. I got a pre-paid SIM which was bought online and shipped to me. It wasn't working so I took it here because I was without any cell service which I needed for work. They told me they can't help at all with any prepaid accounts so they put me on their landline with AT&T to activate my phone number (unable to activate it online because it kept saying it "hit a snag" and to try again later - maybe that's why) and then they'd try to get it working. Unfortunately, once I was off the phone the person helping me went to lunch and never came out again so another associate told me to go to the corporate store on 182nd. At strike two, I was getting a little annoyed but I did as they asked. The awesome lady at that store was able to get me up and running. Turns out, prepaid is no longer supported at ANY southern CA store, corporate or otherwise, so DON'T buy it online. You'll have nothing but a headache trying to get it operating if it doesn't work out of the box. What's more, they had no record of my paying for the prepaid account so I had a balance. The account had turned into a post-pay unlimited account by itself and I owed them $75! I went ahead and paid and I got to keep my original number. I'm happy now, with much better coverage than I was getting with Verizon, but it was a long, patience-grating trip to get there! read more

AT&T does not care about someone committing identity fraud to set up an account. Last week I found out that someone has gone into and AT&T store and bought a phone and set up two phone lines using my ID. Seems like it'd be pretty easy to call AT&T and have the fraudulent account shut down - well guess again! For the past week I've been on the phone nonstop with their reps and have even gone into several stores to try and solve the problem and no one will help me. I've been referred to their fraud department but there's no human to talk to about this incredibly serious matter, instead you're just routed to chatbot that tells you to submit an extensive litany of paperwork to the AT&T fraud website (processing may take up to thirty, yes THIRTY, days) - but guess what, the fraud website is broken! So I can't even submit my fraud paperwork. What the heck am I supposed to do??? AT&T IS THE WORST! read more

This is the worst cell phone service company in the entire world. They are such a rip off you can look at your bill and see they charge you for a whole Nother charge on your bill which is group one then they charge you for your cell phone and if you have another cell phone I have two cell phones and I paid I have paid $700 in 2 1/2 months for unlimited service on two phones. I'm going to sue them!! ! I work for a very large law firm!!!! Contact me and maybe we can get a class action lawsuit started!! If anyone can actually go in there and try to get service and a phone. Record the conversation!!!! I have two witnesses that were with me and they have cameras for sure in the store itself!! CONTACT ME IF YOU WANT TO START A LAWSUIT PLEASE!!!!! Please help me spread the word please please please help me spread the word about this horrible company!!!! Tell a friend and tell that friend to tell a friend and tell that friend to tell a friend about how horrible AT&T cell phone CONTRACTS are!!!! I will keep you posted also about the lawsuit. read more

Paul the store manager was so helpful. After being back and forth with the tech support line who didn't seem to understand my problem, I went in to the store. He was able to quickly identify the problem and resolve it within about 20 minutes. read more

First do not let them talk you into adding a number to your account, you will be stuck with two numbers and one device. Second they will go to great lengths to avoid any returns, you have to force your rights. Third They will add insurance and accessories without asking your permission. Forth there is always a long wait. I complained directly to customer service, and as told this store is not direct franchise. Avoid this location. read more

I almost did not go to this store, because overall it did not have many stars. I'm glad I called and Victor made an appt fir me to come in and attempt to transfer my old iPhone data to my new phone. I did not buy Apple phone from AT&T but my phone service is with them. Victor was so kind, professional and patient. He was able to transfer data and teach me a few things about my new phone. I ended up making accessories purchases when I was in the store. It turns out Victor is the manager. I'm glad I had a great experience. I definitely recommend this store because of Victor's service. Thank you Victor! read more

My mom went into this store around noon today while I was having surgery & the amazing sales associate gave her these adorable reusable bags with Friends & Elmo (2 of my faves) on them to cheer me up! I wish she had gotten this young lady's name! She made mine & my mom's day with something so simple!! Excellent customer service! read more

I know most reviews are flaming AT&T on here, but this review is about a particular employee at this location. Diana was great!!! I was actually porting my numbers to TMobile and my phones were locked. I went there to get assistance and I had to call customer service from her phone because my phone account was cancelled. After an hour on the phone with customer service they ultimately said I had to wait 24 hours. This meant I had no phone at all and customer service couldn't contact me!!! Diana, out of the kindness of her heart gave me her prepaid SIM card so I could have a phone. That is OVER AND ABOVE!!! Take note retail employees!! Take note!! read more

Stay away from this location. They will lie about their promotions and will screw you over. This location is also ran by a third party, so AT&T customer service will not be able to help you and of course store manager wont either. read more

Just got my new iPhone from this store and Victor was the perfect rep to help me out. Not only was I super excited to get the phone but he was super for me to get it! I think he's interested in upgrading now lol! He was very helpful when it came to transferring all my information to the new phone and applying my new screen protector. The store was very COVID friendly, plenty of sanitizer and we wore our masks the entire time. Also not to many people were in there at once which made it feel even more safe. Thank you so much Victor!! read more

Don't ever ever get phones from this store. The lady named Naz promised us a lot of stuff: - $300 credit on Samsung S10 - $100 CRU credits - $20 credits for firs 2 billing cycles and id we need more credits they can give more - how much we are expecting to pay for 3 lines every month even told us: - not to call At&t because they will give us different info and that if there's any problem we should always go to them and not at&t - i told her to correct my email address 2-3 times, i dont know if it was done in purpose, she never did update it. she even told me there is no reason for me to acceas my account online i knew she's shady. we were going to return the phones next day, then again she was able to convince us, and we had everything we talked about in writing... then came our first bill. there was an activation fee charged for a business acct- she said there is no activation fee. so i called up the store and found out she is no longer working there! i spoke with Diana, and asked her if the promises Naz told us were true... so Diana said: - there is no $300 promo going on for the S10 - and the credits Naz told us about aren't true I told Diana I have everything in writing but what made me really mad is that they will just tell you that they have nothing to do with it because it was Naz who did the transaction. they probably forgot that Naz was employed with their company when the transaction happened. Here's the thing though: - Naz was an employee and they should be training their employeeswell - who's going to be accountable for these false promises that Naz did? Now it's the customers' problem? Diana told me they have nothing to do with our account and just talk directly to At&t? really? when we were just getting the phones/lines all they ever said was "we will take care of you and if you have any problems, go to the store and not at&t" They didn't even apologize for the false promises. Wow! what a great customer service! i don't care if Naz lied about this, the store should be made accountable for their employee's actions. So never ever get any phones from this store, i made a mistake of not going to Apple first, i shouldve just gotten my phone there. Naz said we will only pay $180 for 3 lines without the credits and now At&t said we are going to pay $232 for 3 linea. i dont need the free phone to be honest. if we got the phone from Apple i can just get $50 unlimited internet with T mobile prepaid plus pay apple installment for the phone, that is still way better than having a postpaid line. read more

I want to give a GREAT BIG SHOUT OUT to Amy sales consultant .Amy has excellence customer service and what a great smile when greeting her customers that walk in :) that is why I have gone back twice and will co to us to refer my family and friends read more

Went here due to free iPhone promotion that was going on in early 2020. Sales rep confirmed the promotion and I left satisfied with a brand new phone. Happy ending, right? Wrong. Little did I know, my nightmare was just getting started. Since then I've been getting charged for the device every month. They to this day have zero interest in making things right. Basically, the sales rep lied, and I'm stuck with a deal that I never agreed to. Turns out they're not even technically an official AT&T store (operated by a third party), so even AT&T customer service can't help. Avoid this place at all costs. In fact, just avoid dealing with AT&T all together if you can help it, as their customer service is abysmal. read more

This store will lie to you about a nonexistent promotion for commission. My sales associate was named Flora. I thought I was just upgrading my phone and she told me that there was a promo going on where if I added a new line it would actually make my bill smaller. Imagine that? I questioned it a few times but ended up just going with it because she assured me it was a promotion and that I could just cancel it in 3 months. What she actually did was add the payments for my new phone to the new line so I couldn't cancel it and somehow my bill has doubled. I'm a single mom of 4 kids and this has really hit me hard. It's kept me up nights. This store takes advantage of people and they should have consequences. Everybody I've talked to at AT&T has confirmed that they took advantage of me, did it for the commission, and I'm basically screwed. Flora even changed my phone plan without my permission. A plan I was grandfathered into for 20 years. I've called AT&T and they've undone as much as they can but the damage has been done. This store is shady and they need to be held accountable. read more

I had problems with internet speeds, and called their tech support. They said that they have to send their technician to my house. I made an appointment, they sent me confirmation by text message to my cell phone. On the day of appointment, no one call me, no one showed up. Nobody call me to set up next appointment nor any apologies. Worst customer service ever!!! read more

I have had the WORST experience with you and your customer service. We have been trying to internet installed at our new house and we have been stood up 3 times. The first day, Saturday November 3rd, we have a installation window from 1-3pm, finally at 8pm (after not hearing anything from your company), we called and customer service let us know no one was coming. Upset but willing to give you another chance, we are on the phone with a number of customer service reps for an hour plus, they "can't" fit us in for another week. So on Friday November 9th, we have a window of 8am-11am, again NO ONE SHOWS UP. We again don't get a call from anyone to explain why. So we spend another hour on the phone and agree to schedule a 3rd chance for Monday November 12th. Once again NO ONE SHOWS UP. We give up and will never use your company for any service from this day forward. I will not recommend at&t as you do not follow through on your word or service agreements with potential customers. I cannot even imagine how horrible it is for people who have service issues once it actually is installed. read more

This review is for the AT&T store in the Torrance CA Del Amo Fashion Ctr on Hawthorne Bl. It's on the ground floor, just north of Sears. Apparently it's under new management. My wife and I went there yesterday with several iPhone issues, and we met the new manager, Derek. He solved all our iPhone problems quickly and efficiently. Derek is very professional, kind, helpful and friendly. And he taught us a few things about iPhones along the way. I would go back to this store in an instant for any further iPhone issues, and I recommend this store to anyone. read more

I just moved from Redlands to Mission Viejo. In Redlands I was able to Spectrum...in Mission Viejo I have to use AT&T or Cox. I chose AT&T...biggest mistake ever. Those customer service is the worst I have ever experienced. They pass you on from person to person...no one knows what they are doing. They tell you a technician will be at your house at a certain time and no one shows up. I felt like it was every customer services representatives first day on every encounter I have had. I have had to call at least 10 times for issues with getting service. Or something. I talked to them more than I have spoken to anyone at spectrum in the last two years. I am so over AT&T. I don't know how they stay in business with service like this. If I could give them 0 stars I would. It is the day before Thanksgiving...they were supposed to come set up my cable. No one showed...I probably won't have cable now over the holiday. I call to see why they have not come and sit on the phone for an hour while they send me from person to person. So frustrating...I guess my family will not have cable for the holidays. Just unacceptable service. If you can go with another provider you should. read more