This is my local Verizon and I tried to give them the benefit of the doubt but this is now the 2nd…read moretime I upgrade my phone and do this- you hand me a quote reflecting one thing and then I get a receipt showing a completely different monthly cost! This time luckily I caught it before walking out the store so Cris I think was his name- Hispanic dude with the man bun got upset and refused to fix his mistake of applying the wrong promo code so I chose not to take the phone and cancel the entire transaction because trust me when I say these "price adjustments" they want you to fight with customer service are not as easy as they claim. How about for a change we apply what you quote the customer. Check your receipts thoroughly they will apply the wrong one so they oversell you the phone. 2nd time at this location this happens after being a Verizon customer for over 15+ years.

Alberto is the guy! He was super helpful, patient and went…read morethe extra mile to reconfigure our family plan and also upgraded my son's phone on the spot. Very customer service oriented. Would definitely recommend asking for him if you visit the Sherman Oaks corporate store

I attempted to add a new phone line online while keeping my existing number, and it completely…read morederailed my account. The number ported to the wrong line, and online customer service wasn't able to fix it. Thankfully, I went into the Van Nuys store and the manager, Kelvin, stepped in. He resolved the issue quickly and even followed up the next day when my iMessage wasn't working, resetting my PIN and making sure everything was functioning properly. After this experience, I highly recommend skipping the online system and going straight to the Van Nuys location for reliable, knowledgeable support.

The last time I went into that location was a nightmare…read more They were offering a discount on a phone. I wanted to just buy it outright. The young woman told me I had to make two payments on it before I could pay it off. That should have been my clue to leave. Sadly I didn't. She does the paperwork & I get the phone. That's when the horribly long wait started while she tried a bunch of things to move my info from the old phone to the new one. She 'worked' on it for about 2 hours and never made it happen... There were two additional employees present - a manager, and another staff person. The three of them were having a lot of personal conversation. I don't think that any of them were over the age of 22. (I'm being generous.) The only reason I bring up that is because the manager was clueless that part of the conversations was standard HR violation...that 1) NEVER SHOULD HAVE HAPPENED 2) NEVER BEEN SAID IN FRONT OF CUSTOMERS! She asked one of the guys to take over because she had to go buy some medication. She was having a female monthly problem. (She wasn't that delicate.) In the meantime while I had been waiting...forever...I started having a medical issue & had to go. I told her numerous times to stop, that I had to leave. She was either ignoring me or just plain oblivious. (I'm guessing she was oblivious.) Finally I got angry & raised my voice. That got the manager's attention. He came over and stopped her. They packed up my stuff and I left. I was on my way to the ER when I realized that I didn't have my phone, they hadn't put it in the bag!SOOO I had to go back and get it! The whole experience was pretty much a sh-t show. ~~~~~~~~~~~~ When I first started with T-Mobile that was the location I went to & I got great service. That continued for several years. However it has devolved down to this. I won't EVER go back there again. T-Mobile Corp needs to get on the ball. They need to hire managers who can do the job. The managers need to when staff members aren't actually doing their job & wasting customer's time. They need to make sure they provide good, appropriate customer environment. And for Pete's sake have HR train managers & staff about what is and isn't appropriate in the work place. That is, unless T-Mobile likes to be sued.

My service center was out of Merritt Island, Florida. James was on time, and repaired my iPhone…read morequickly

I'm usually a DIYer. When my charging port failed to work, I saw a YouTube video and tried to clean…read moreout the port myself. After being unsuccessful, I found the Cellphone Guys and read the reviews. I was pleasantly surprised that the reviews were spot on---they greeted me professionally and assured me that they could clean out the port. Within minutes, my phone was as good as new AND, they refused to take any money! I can't say enough good things about this place, and I will definitely be back for phone issues---no more DIY for me, and I'll be trusting the professionals at Cellphone Guys! Thanks!

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more

Thank you for all the years of my family and my cell phone needs. Today Rich assisted me with my…read morebroken screen. He completed the task in 30 min and my phone was back to its normal self again. He also helped me make a payment. I bought an Otter box for my new phone as well. Thank you for fixing my new iPhone phone and making it brand new again!

I shopped all over the valley calling places. I decided to go here since they had the best prices…read more Usually you get what u pay for but not here. My man Richard fixed my son's cracked IPhone 16 in about 30 minutes. He also cleaned it and gave me a free screen protector and case, who does that! To top it off he saw my phone and cleaned the charging port and speakers and hooked me up with a new case too! Me n my son feel like we have brand new phones now thanks to Richard, go hit them up for all your IPhone needs!

TMobile told me that my broken i phone 14 pro max wasn't fixable and my only choice was to spent…read more$300 for the insurance I already had. Not only did CellFunds buy the broken phone from me (for parts), they also sold me a used but perfect condition replacement for a truly fair price. David and Christina are the BEST. They took time out of their day and helped me while i was in a jam. I love them forever!

I came here to get my phone screen replaced last minute and needed someone who I can trust that was…read morereliable and cell funds was the best option they came through and really delivered on their service and made sure they gave me options best for me and my budget I was happy to get my phone replaced correctly and they even went out of their way to make me feel welcome. Highly recommend them to anyone looking for phone repair or cases

As many other reviews mention, the employee (hispanic guy) here has extremely poor work ethic. If…read moreyou don't want to work in customer service, then maybe it's time to find a different job. I came in to pick up a new iPhone that my husband ordered online. When I greeted him, he just stared at me and ignored me. I explained why I was there, and he was completely careless and unhelpful. While I was trying to clarify things with my husband, he simply stood there doing nothing. The only comment he made was, "We got one order that was canceled," without even checking or trying to assist further. He wouldn't even make eye contact. I'm not asking for luxury treatment--just basic customer service. He didn't have a name badge either, which says a lot. Definitely not returning to this location.

Please stay away from this store. I traded in my old iPhone for a new 17 Pro which was supposed to…read morebe a free trade in. However, the lady I dealt with did not code my trade in correctly so I am still waiting to get the credits on my bill. That was 4 months ago. I went back to the store to complain 2 weeks ago and dealt with an entire new staff. They told me the lady was fired because she had screwed up the trade ins, including mine. He said give it a week. He gave me his personal cell number. Fast forward to today, I've tried calling the guy on his cell phone for 2 days straight. No answer and no mailbox to leave a message. The final straw is that I am trying today to call the store on their direct business number but no one answers the phone and no voice mail message. I am going to have to drive to the store to communicate with them. You've got to be kidding me. The store number is 818-784-1191.

My son and I have been to this particular Best Buy throughout the years. I have nothing but good…read morethings to say about their great selection of items, starting from their appliances and ending with all types of devices. They also have special aisles for movies, DVDs and unfortunately discontinued CDs. It's ok, I'll live. I have plenty of CDs to last me for a lifetime.. Service is impecable by all the employees. The minute you walk in until the minute you walk out. This is a BIG store. 2 stories. Has an elevator, escalator and 2 bathrooms. On this visit we were looking for a phone charger for my son's I-phone 13. An employee helped him find exactly what he was looking for and the price was affordable. $27.40 (including tax). As he was shopping for his charger, I was on the 1st floor looking for different styles/labels of vacuums and microwaves. Sarvin and Kelly were very helpful showing me different models of both appliances. They were a tad expensive for our budget. The last vacuum that we got from here is almost 10 years old. We will definitely return to see if they have anything that costs a little less. They do have some sales items which is a plus. It's a very nice, clean store with plenty of parking all around. 10/10. They also have snacks/beverages. We were there on April 3rd around 7pm. Thank you Best Buy Sarvin, & Kelly.

Nick went above and beyond to help us choose the right phone, even though the store had technically…read morealready closed about six minutes earlier. He never rushed us and made sure we felt comfortable taking our time to find exactly what we needed. He was attentive, thorough, and checked in on every detail to make sure everything was perfect. I had gotten off work very late, and the fact that he still took the time to help and support me meant so much. I truly appreciate his patience and dedication. I highly recommend asking for Nick if you visit the Best Buy in Sherman Oaks--the team should be proud to have someone like him. 10/10 experience!

Coming to this T-mobile location was my biggest mistake! Sales people, besides Jose , don't really…read morecare about me as loyal customer with 10+ family account with 3 lines. It sounds like T-mobile don't need me anymore! It was my worst experience with T-mobile ever ! Stay away- very unprofessional!

Garbage company!! I came in paid cash and got my phone approved for trade in. I mailed it in and…read morethey claimed it was damaged even though their rep approved the condition of the phone and they're trying to charge me full price

I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

Officially the most trashy company I ever dealt with. Support was just trolling and it was really…read morehard to cancel all of their bs services. I'm glad that I'm not a part of it anymore.