We went to the Verizon Store on Sheridan Avenue 2 days ago and came away feeling as if our wishes had been heard and we had received what is sadly now know as "old-fashioned" customer service. Derek could not have been more professional. :-) He greeted us with a smile and answered all of questions patiently. read more

Left Verizon a couple of years ago decided to come back and got helped by Jake and some other dude that reminds me of Sheldon helped me out. Sheldon dude was great and got me started with my trade in and with my service again we left our phones there the same day. A month or so later I got a notification that my trade in was never received so I came back in because I had left them the same day Jake helped me and spent like 40 minutes just looking for the tracking number for said phones and told me he would call me to let me know. NEVER RECEIVED A CALL. I had to call again maybe 2 months after because I received a notification that I was no longer receiving my trade in promo because I didn't turn them in. When I called Jake said pretty much that he actually didn't know what to do and that he pretty much wasted my time and that I had to call customer service to get helped. So of course now fustrated I call customer service and even the rep said she was confused on why he wouldn't/couldn't help me so in conclusion if you do come here, do NOT go to Jake he's dishonest, doesn't hold up his word, and very unprofessional read more

Nick helped me and he was nothing short of amazing! Thank you soooo much for all your help! After multiple unsuccessful phone attempts he helped me and fixed my issue in 10 minutes! read more

Update (4/28/23): Since I don't think I can leave a second review for one business from the same account, I had to average my star rating based on new developments. Unbeknownst to me, my credit report was accessed without my consent to check for eligibility for another device payment while I was in-store. I have no need for another device, and had I been asked if I was interested I would have declined. There was zero communication about a credit pull until I got an account letter notifying me of an adverse decision. I know my credit situation and had no doubt this would be the result, so I just wish I was given an explanation and an opportunity to decline prior to my credit being pulled. Original review (5-stars): After a massive mixup made by the national account support team, I went in to this location to see if they could straighten things out. Long story short, I had closed down a Verizon Business account and switched to a personal plan but my credit balance refund check had the now-defunct business name on it, so my bank wouldn't let me deposit the refund. Cameron (a sales specialist) and the manager Derek at this location were able to figure out a way to convert the unusable check into a credit for my new account. Amazing customer service! I had spent a month calling customer care only to get the runaround every time and this took all of 15 minutes! I wish I had gone in sooner. read more

Let me start off with Minus 5 stars !! And DO NOT BUY ANYTHING FROM THIS STORE ON 100 E. 120th Ave Unit F170 Northglenn, Co 80233 This is a RETAIL STORE . Not a Corporate Store ! They WILL BURN YOU !! I went into the store to bring my wife's phone to my account from AT&T Was told we both can receive a new phone S24. I said OK , , Salesmen said : I can get you a FREE watch & Tablet . The watch will be $10 more / Tablet $20 more on your Bill. (NOT TRUE). 6 HOURS later my bill came too 1,370.00 with Accessories!! that they don't tell you how much And I went from 1 line TO 6 lines !!! 2- lines - phones / 1- watch / 1 - from the tablet . And 2 other lines I did not ask for !!! ( Why would I need 2 lines on each phone ?? I didn't ask for that !! I looked at my Next Bill it said $676.72. / Forecasting next month $392.49 . Needless to say I took it all back . But it gets worse !! I tell them to take it all back . And All They want to do is try and fix it NOW ! The Manager George and his side kick I think his last name is Bowman? Run to the back room to get their plan together to make things worse . Now I'm on the phone with Customer Care #611 , to help me . These salesmen are laughing , And getting real petty !! Then come to find out they gave me the wrong phones with 128 memory. I asked specifically for 256 GB memory . Out of 1,370.00 I got a refund of $77.00. which as not hit my bank yet !! WARNING !! STAY AWAY FROM THIS STORE !!!!! Thank God for Erica on Customer Care , with the help . BUT I'm Still out $ 1,200. , read more

Garret was amazing! He helped turn a stressful time (a lot of problems with my phone and needing a new one fast) into a fun experience. He was awesome!!! read more

Needed to add a line for my business but wanted to keep it low cost and easy. Adam made the process seamless and quick. He explained all options and prices throughly and realistically. 10/10 SO HELPFUL! Thank you Adam, your kindness was appreciated. read more

I purchased my Note9 here and had them put a Zagg screen protector on it. Recently I dropped the phone and had to order a replacement for the protector. When it came in the mail, I decided to take it back here to have one of them put it on because it can be tricky. When I talked to the woman at the counter she was a bit dismissive and said there is a company store that can do it at one of the malls. I asked if she had the skill to put it on. She grabbed the protector and phone and disappeared in another room. When she came back the screen was in correctly installed. She handed it to me and said I could put a blow dryer on it to warm it up and maybe that would get it to adhere. She was unbelievably nonchalant about her poor work. I will never return to this store for anything. read more

This was by far the WORST experience I have ever had at a Verizon. After visiting yesterday evening there was a 30-35 minute wait (not anything I wasn't expecting walking in at 4:30 on a Tuesday), but after watching all of the sales associates finish with their customers one by one and walk into the back room, leaving me as the ONLY unhelped customer in the store I began to get a little frustrated. Heck I even had a CUSTOMER come up and ask why I hadn't been helped since I had come in shortly after them, and they had noticed people who'd come in after me getting helped already. Whatever. I could even see past this. What I cannot get past is the HORRIBLE customer service I got from this short blonde haired "sales" woman. All I wanted was to know my OPTIONS since my droid stopped working yesterday-like black screen completely stopped working (which again I know is a Droid product, so I wasn't even upset about the phone not working...I JUST wanted to know what options I had as to if I should use my "upgrade"-which is a joke in itself- or get a replacement phone). I feel like the original woman I was working with was completely uneducated on the products at the store. Since when do phone companies have one person to help you and a different person to sell you phones....I didn't go to a car dealership, I went to a VERIZON! lol. Really this blonde "sales" girl is what I thought was the cherry on top of my visit. After already getting frustrated that the woman I was originally helped by couldn't just discuss my options and needed to ask her manager every time I asked a question, the blondie comes over. Her tablet stopped working, I made a joke about Verizon stuff not working (since I was in there for a phone that wont turn on) and the reaction I got to my "joke" was this cold, crap attitude followed by some bitchy comment and a dumb stare, at which point (after an HOUR AND A HALF) of being there, I took my broken phone and left. With nothing fixed. Needless to say I would tell anyone I know to avoid this Verizon like the plague. I personally am going back to the one at 128th where I know their sales associates won't be a total raunch read more

I went in to get a 5g sim card and while everyone was friendly, I was told that activations were down and I would have to come back another time. They said I should use the online support chat to find out when activations were working again, but when I talked to support they were not aware of any outage. I went straight the the Verizon express store on Wynkoop street and they were able to help me immediately. They also had no knowledge of any problems with activations. I would highly recommend going to the Verizon express store on Wynkoop street as they have much better service. read more

An update. I want to reiterate that you cannot trust the people who work in this store. Take your business somewhere else. I returned to the store to in an attempt to get a receipt and to return the defective case. Adam, the manager quickly swapped me out for a defender case because they didn't have a commuter in stock. It's not what I want but it was hassel free and it is a higher value case. As for the receipt, Adam had me write down my information on a post-it note and told me that he would email me my receipt. That was 5 days ago. Still no receipt. I called and spoke to a sales rep. They took my information again and told me they would email me my receipt immediately. 2 hours later after not getting the receipt I called again. They said Adam will call me tomorrow. I'm not holding my breath. I tell you, I have never had so many issues with a single transaction in my life. Whoever reads this, I feel like I am misleading you by even giving them 1 star but it is the lowest amount of stars allowed. read more

ZERO STARS - BEWARE OF THIS LOCATION- THEFT and FRAUD by EMPLOYEES!!!!!! Not only did someone working at this store buy a smart watch and activate the line on our family plan- not only did they use my 65 year old mothers identity to do this, she has never even BEEN to Colorado, not only are the employees of this location suspect - Verizon HQ is doing next to nothing about it!!!! Instead of looking into how and why this transaction was possible and if they have criminal employees- Verizon is denying the responsibility! They somehow want my family and the police to figure it out - within 14 days - or they consider the fraud case closed. I would avoid this store if I were you and watch your Verizon bill carefully if you have ever visited this location!! Update: spoke to store manager Savannah today about this fraudulent transaction committed in her store. All she could do was argue with me, accuse my own family members of being the liars, tell me they checked the ID of the person who made the purchase and it's not their fault people can get fake IDs!!! She was rude, unhelpful, accusatory and I will be seeking a conversation with her boss. read more

Benjamin was very helpful, friendly and made my visit run smoothly. I went into the store frustrated at no fault of Verizon and left happy thanks to him. The store was very busy when I arrived and I waited less than a minute to be greeted and left in about 30 minutes. read more

Brian Featherston provided great customer service! Verizon is lucky to have someone who listens and treats customers with respect. When it's time to get my Apple Watch I'm going to buy it from Brian! read more

Don't use this provider or this store! A professional cell trader said thatdue to Verizon's POOR customer service, they won't be number one for long. read more

THE WORST CUSTOMER SERVICE. The woman who calls herself a manager made a mistake when I was into make a payment for a damaged device this January. She ended up paying my bill with the money I gave her instead of the damaged device and then the next month the damage fee was still there because she never applied it. I went into the store to fix HER mistake and she flat out denied she did anything wrong and refused to do anything for HER mistake. Would not recommend this store or Verizon's services. They don't care about their customers, they just want to take your money read more

Thieves and Liars Sold me a Note 5 as factory unlocked... It is not... They lied to get me on contract. read more

Worst customer service I've received. I recently transferred over from a different provider. I walked in wanting to transfer 2 more lines into my account. The employee was more busy playing on his iPad and handed me a piece of paper. Great I could of done that. I asked him for an estimate quote, and his reply was it depends. No service, waste of time. Just walked out of the store read more

This store has provided the worst customer service experience ever! From the moment we signed up we have been misinformed about pretty much everything. I have also never been given the actual run around from everyone until now! From the general manager to the associate who signed us up who gave us the wrong information about a rebate offer in the first place. I have been trying to resolve our rebate problem since June now and no help. To make matters worse the manager Justin was willing to help at the beginning but once he saw that we were having problems with the rebate he wouldn't answer a phone or call us back even after going to the store numerous times. I wish I would have read these reviews before! It would have saved me a lot of time. My advice is if you go in this store if you ABSOLUTELY have to whatever they tell you, get in print form because they hold no accountability if they provide you with the wrong information! read more

Went to this Verizon for my first cellphone after 5 years of going without a cellphone. They greeted me upon entry and i was paired with a salesperson within 2 minutes. I worked with Joel who was very friendly, knowledgeable, and had a great sense of humor. He was able to provide us with options that met our needs and went above and beyond to make sure we took advantage of all the deals and discounts they had to offer, including a discount through my employer i had no idea was offered! Thanx to Joel and the other employees at this store who made our experience easy, awesome, and enjoyable! read more

So incredibly rude. My boyfriend and I walked in to create our own joint account, but the agent messed up and added my boyfriend to my plan with my mom. He insisted that we told him that, even though my mom submitted a transfer to remove my line from her account. Why would we tell him that? I confronted him about the frustration this will cause and he told me that we told him the wrong information, then he just walked away. Awful customer service. read more

Generally bad customer service. Employees made no eye contact, took a long time to look something up, looked at their phones a lot, and generally didn't care. Employees seemed untrained on how to use their system and untrained in customer service. After we figured out they couldn't/wouldn't help, we left. Employees didn't even acknowledge us leaving. read more

The personnel at this store are not helpful when it comes to transferring a phone number to another account. Wife bought a phone from Verizon online with a sim in it belonging to the account she was transferring to . She wanted the number transferred from her old phone to the new phone. They took the sim out the new phone threw it away and took the sim from her old phone and attached to the account she wanted to leave and put it in her new phone. Verizon main office was unable to transfer the account then. We had to go back and get another sim for the new phone for Verizon office to attach the account she was transferring to and put the old number on. Them people are terrible and need some training. read more

Well, I went in Verizon with an email stating I was eligible for an early upgrade. As usual, they immediately started looking for ways to get out of it. This seems to be the Verizon way. Customer service went out the window a long time ago. Anyway, this time, things were much worse. The employee left me feeling physically threatened. He yelled at me, threatened to kick me out and stood very close to me, leaving me shaking and somewhat scared. All of this happened when I never raised my voice, never cussed, and never threatened. I was to the point I even thought about calling the police because I was so uncomfortable. I so shocked that anyone would be treated this way, especially with a manager standing there. I will never set foot in that store again and I recommend everyone stay away unless they enjoy feeling threatened. read more

If it could go lower than one star, I would give it. Worthless WASTE of TIME. I think the manager got confused and thought I needed 'emotional support' when I came in to tell her what crappy service I got the day before and hours spent online and on phone calls (to their store number that reroutes to asia) trying to fix the problem that was a Direct cause of the 'ahem', 'solution specialist'. She was just as bad as the salesperson. I don't need comforting and understanding, I need ACTION that you will handle the problem and yes, think about compensating me somehow for all this trouble and time I wasted. SMH. Will never deal with them again and putting this on BLAST on social media. read more

Customer service is still terrible. My wife and I have come here a few times over the last four years and at every visit we were met with uninterested and impatient customer service representatives. Each time we've gone into the store, we felt as if our issue or inquiry was inconvenient for them. Their responses are generic and somewhat condescending. At this particular visit, Brie was being too short with my wife, business as usual and that's it, and did not offer any other helpful suggestion. I would highly recommend going to the other Westminster store on 120th Ave instead, and for every time you need great advice and friendly service. read more

the thing with verizon they make huge promises but they don't deliver! they will throw all kinds of deals that really sounds good, then you will get the phone. a month later guess what?? your monthly payment is way higher than what you agreed upon purchasing the phone. and when you will pay the phone off it is more ridiculous higher bill than the cost of the phone cuz u know what? they will pull the tax crap! that they didn't mention first off or just to suck money out of you! thieves man i'm telling you! if you think at&t , sprint and t-mobile is bad..... ha! wait til u get to verizon... avoid this phone carrier!!!! avoid verizon...save yourself some grief and money!!! read more

I had to wait 33minutes just to return some unwanted merchandise. What a joke. Horrible Customer service.

I had the worst customer service experience at this store. I was using AT&T for many years and was very happy. My old iPhone wasn't working very well so I decided to simplify and use a flip phone a family member gave me. It was a Verizon flip phone so I I Switched to Verizon. After 3 days I decided I wanted a smart phone. Went on line and saw Verizon was offering free smart phone for switching service. I went to the store and the associate I spoke to there was Jessee. On their name tag they go by solution specialist. He was anything but. They wanted me to pay $17 per month for the phone. I told him on line there was no monthly fee if I switched service. Was there 40 minutes trying to resolve this issue. Don't know why they charge $17 in store and $0 on line. I left there very upset and went next doo4,switched service back and bought a new iPhone. Don't waste your time at this Verizon store,go next door to AT&T. Much better people skills and service. read more

I'm extremely disappointed in the customer service at this location. I had worked as a manager in customer service for over 9 years and I have never had the horrendous care that I have had from this location. A little back story: I upgraded to the iPhone 7 plus on feb 17th and the phone went dark not even a full month later. It wasn't dropped it wasn't anything I did it was just a lemon. Unfortunately they of. Purse can't do anything because I'm passed my 14 day grace period and my account had to be paid before they did anything, my payment wasn't even due yet. The sent me out the door so I went to apple who's awesome fix the screen etc. not even a week later the phones carmera stops working and small thing again with this hands are tied. I'll take your money though kind of attitude. I'm so incredibly upset with the way you treat your customers and how we are just a $$$$ to you. Forget the commission for a second and help. I wanted allowed to speak to a manager or anything. They won't even help you set up the phone. Please do something to help this store because I'm done doing business with them they are horrible. read more

If I could mark them negative stars, that would be my preference. The customer service at this location is non existent. I went in with an upgrade eligibility on our 4-line family plan. I picked out a $100 case and requested the iPhone5 32gb, I also explained we wanted to look at our plan and possibly change it to be more cost effective (again this is 4-line plan all contracts expired). The gentleman said he did not have that phone in stock in the store and walked away from me and went to the back to do his closing duties as it was close to that time. I put back my products and walked out the door. I called the manager the next day and explained my disappointment that the rep did not offer to order the phone for me and did not help with other questions. The manager apologize profusely explaining that employee was already on probation, he then proceeded to say call me when you want to come in we will upgrade all of your lines and get you taken care of. I have now called 3 times to set an appointment and each time he has been busy or went to VM and never called me back. HELLO!!! Easy sells! We would re-sign 4 contracts and buy new phone accessories and upgrade 4 phones. Now, we are going to AT&T. TERRIBLE customer service at verizon. read more

I wish I could give this store less than 1 star. We have been lied to not once, not twice, but three times from this store. All these rude people want to do is sell you products by lieing and saying anything to get you to buy. then when you get your bill and go in and talk to them they turn into rude, mean tempered people and lie through their teeth. I have had to call Verizon's head office twice on this place and even they told me not to go to that one because they have had so many complaints. Save yourself time and money and go to a different verizon. The people that work at this one are so unfriendly. The girl manager, who I was nothing but nice to, looked at me like I was an insect and talked to me like I was a child. Needless to say we are never going back to this one. Even other Verizon retailers I have talked to say this location is a joke. read more