DO NOT GO HERE...or to any AT&T to be honest! My daughter's phone was broke, I spent 2 hours at…read morethis location with Julian and the Manager go over our various options. I already pay $330 a month for phones and service and was up front I was not looking to drop a ton more into cell phones. 1st issue was that when I bought her phone originally from the AT&T sales rep they had convinced me to get insurance, so when we went in I was hopeful. Nope the sales person but the insurance ONLY on ONE phone and that was mine. First red flag. Then Julian tried to charge it and get it to turn on, no luck. So we went over various options (since I learned I did not have insurance as I should have). He tells me if I get the new iPhone 17 they can give me credit $350 for a new one and my bill would not change. He said the ONLY stipulation was I had to get into the Cloud (which he showed my daughter to do on her new phone) and get the find your phone feature removed. He said if we could not get to the cloud to do so then we could take it to the apple store and they can do it. Then bring the phone back and I get the credit. I did JUST that and got that feature removed. Go in to return today and he the ENTIRE story has now changed! No credit, oh wait he offered me $23 I asked THREE times before I left "are you sure if I get that removed and bring it back I get the credit, even with it being broke" he said YES each time! They tell you whatever to get the sale and then do not follow through! This is the THIRD time I have gone to this store and been LIED to. Either about the insurance, the bill totals my bill will be after making adjustments, and now this! When I ask to have him call a manager he said his manager was on PTO and they were left with no one else to contact...I run a business...this is a joke. He could have called someone but then he would have to explain how he told me whatever needed to get the sale 3 weeks ago. They are dishonest and I look forward to switching to another carrier who will GLADLY take my 5 lines, and all future business needs I plan to have! Do NOT recommend!

Very disappointed that one of the salesman stated when I was doing a trade in, that I could get a…read morephone case and screen protector at no extra charge. I specifically asked him if I had to pay for it, he said no it comes with the phone. Now I got my new bill and $100 worth of charges for a phone case and accessories, now it is too late to return.

What a pleasure! Rich our Sales Tech was better than knowledgeable about Verizon Plans and Services…read moreand our needs. Upgraded one Phone and transferred/activated another. A few service related glitches that were quickly solved and we were in business. Overall a great experience! I would highly recommend this crew and location for your Verizon service.

I can't recommend strongly enough to avoid doing business here, especially with Hadaasah. You might…read morethink it's a Verizon store. It is not. Hadaasah mislead me on nearly everything. It has taken more than 3 hours on the phone with Verizon to undo the damage. Steer clear of Hadaasah and this store.

A couple weeks ago I went in and met Claudio. He was so helpful and sympathetic. He didn't try to…read moresell me things I didn't need or didn't want. He heard what I had to say and provided helpful solutions. Claudio is such a genuine person and made the experience worth while for me.

Bought a phone case and three days later the outer case cracked. Went back to metro told them what…read morehappened, showed the case for an exchange but was told that in order to exchange we needed to bring in all the pieces. Went home, searched and found the missing piece and brought it back. Then was told that it wasn't exchangeable and I would only be able to change if the color bled, etc. I would have respected this business more (and eventually came back) if I was initially told that no exchanges for cracked pieces - no prob, I understand. But being told one thing the first time then something totally opposite the next is what I have a problem with - be consistent. By the way, I dealt with same person both times.

I heard bad reviews about this store before going their but I wanted to give them the benefit of…read morethe doubt. I went to purchase a phone with a plan (new Service) the representative that did my transaction was very polite and pleasant (Sunday 12/11/16) He advised me about porting my number, at the time he said i needed my Pin number and account number which i did not have with me, but he did advised that once i have that info I can return the phone to get the 2 phones for free Samsung deal, I drove an hour to the location today 12/12/16, another representative was there who advised me that i was not able to get the deal because TMobile and Metro merged so I am not eligible for the deal. He was nice at first but then became very rude after I insist on a refund because the manager said there was nothing he could do. This was one of the worse customer service/manager experiences I have had from a place of business where I am spending my hard earn cash, I refused to be treated that way and i hope other people will read this review and opt for another Metro PCS location other than this location I understand that there are policies and procedures I work in a customer service environment, but when an error is made on the companies part, the company should take ownership, none was taken at this location. I was not expecting them to give me the deal that is against policy procedures but i was expecting better customer service and ownership of the miscommunication.

I purchased an iPad Mini that was supposedly unlocked and 10/10. I tried to activate the cellular…read moreservice and it was blacklisted. I have emailed and called multiple times with no reply or return call. I wouldn't purchase from this vendor

This place sold me a fraudulent galaxy watch 7 on eBay and then wouldn't respond. It didn't…read moreregister as fraudulent until it was outside the eBay return policy. These people scam customers.

The service in this T-Mobile store 2001 Piazza Ave #135 WESLEY CHAPEL, FL 33543 is simply awful…read more The employees in this department are only interested in selling to people who come to their store to buy something. I placed an order online on 02/26/2026 and came to pick it up on 02/27/2016 in the morning. The system for issuing orders, was not working in this store. They said that catnt So I had to come to this store a second time, where one manager was talking on the phone, two others were serving one person, and another was busy with another family. After waiting for 20 minutes, I asked them to assign at least one employee to give me my paid order. They replied that everyone was busy and I had to wait until someone finished serving a customer. After that, I asked why they didn't respect me and my time. After all, my task was to pick up my order, and you had two managers working with one family. After that, I was accused of disrespecting the employees, even though at that moment an employee could have given me my order, but she preferred to chat instead of giving me my order. My order number 81636141892

Had a great experience at this T-Mobile location. All the staff were professional, friendly, and…read morevery helpful when going over my upgrade options. They helped me find a better deal than going through Apple, which saved me money monthly! Huge shoutout to Steffi and Camila for being so knowledgeable, patient, and easy to talk to!! Very happy with the experience they provided and extremely excited about my new phone.

Aiden and Andrew are awesome. I highly recommend this place. Took 3 phone to get fix.read more

My phone cracked and I was able to get a claim going with asurion. The next day I dropped my phone…read moreoff. I was told it would take 3 hrs but it was done in less than 2. My screen was amazing and it past all the tests. I even purchased a case from here.