Me and my husband discovered them when we got our rescue cat last thanksgiving. And I'm glad we did. They are conveniently located, right across the bridge so the drive is no more than 15 minutes without traffic. Their offices are clean and they always have free samples and treats for both cats and dogs. They are very caring and attentive to all of their patients. I would highly recommend them to anyone. read more

So much to be thankful for and so many people to thank. PATRICIA, PATRICIA, and PATRICIA! My little one, Lily needed surgery as her cancer had returned and with so many concerns and questions- my experience with Patricia alone made all the difference in what was a stressful and daunting experience into an "alright, I got this. My dog is in the best of hands" type of mindframe. I first went to VCG at Little Neck and was then referred to the Whitestone location as a surgery date opened up last minute. Dr. Rojas was amazing from start to finish. I was a bit apprehensive seeing some mixed reviews as this was a big surgery BUT I am so glad I made that judgment call for myself. Dr. Rojas was amazing. He answered ALL my questions and I felt confident leaving my baby in his hands. The reviews in regards to pricing- the pricing can be higher than other animal clinics BUT the difference in care and service speaks for itself. It does not compare! When I tell you that Patricia texted me everyday and night to check in on my dog, offered to come to my house to get my dog to eat when she didn't have an appetite post surgery, was going to pick up my dog for her follow up appt in the event I couldn't make it as I was taking care of a newborn... Their service and level of care and compassion absolutely blew my mind! I feel so fortunate that we found VCG- especially the Whitestone location with Stacey, the other staff and Dr. Rojas. Thank you so much! Lily is five weeks post surgery and is doing great. read more

Veterinary Care Group - Whitestone - Doing fabulous now five weeks post surgery - Veterinarians Near Me - Whitestone, New York

We had to say goodbye to our senior pup and everyone was so sensitive and compassionate. They were so respectful to us in our sad moment. They gave us all the time we needed to say goodbye and communicated with us every step of the way. Even while calling places to get quotes and an explanation of the process, Diane was very empathetic. She offered to block out a time and think about it before we make a decision. They also were very accommodating with our schedule and didn't charge any extra fees. Thank you for all of your help and taking care of our family we're sure to be back under better circumstances. read more

I went in looking for a dental consultation and was told the price would be $80. They ask if I wanted to do a chest x-ray and said I would get a quote. Great, I said, but I didn't get a quote and they ended up doing the x-ray. I also get sent home with medication for my dogs lungs which apparently he didn't need because the original diagnosis might not have been accurate according to the doctor. They also charge for a lot of different tests that other vets don't do, which I understand but it ends up adding a lot to the total bill. So far I got quoted around $1700 to get the whole dental procedure done but apparently that's a whole separate bill - I went in for a consultation for $80 and left with over a $1k bill totally separate from the $1700 quoted. Then I call back and they say that the $1k bill could be taken off of the $1700, but apparently that wasn't true either. Then I ask if I could get the results of my dogs blood test back and they said they would but I waited and received no correspondence. Overall I feel like I was taken for a ride and spent $1k for nothing of value. read more

My review is too long to type into google reviews, please read screenshots. This place has absolutely no urgency or truthfulness when it came to treating my dog. If I could give 0 stars I would. This is our babies, as a veterinarian GROUP, I can't say I'll ever trust my baby here again. read more

If I could give this vet 0 stars I would. STAY AWAY!! As a new pet parent, I was seeking comfort, reassurance and a warm atmosphere. Needless to say, I got none of that. Starting with the front desk - Diane is so unpleasant and acts like every ask is an inconvenience. 0/10 Next, Dr. Rojas is highly unprofessional, negligent and just downright rude. -5/10 I took my pup here for what seemed to me to be a UTI. They ran a myriad of tests which I did not hear back about for another 7 DAYS! Every time I called to get the results they were less than pleased, gave me no answers and called me back after hours so I couldn't come in or call back if I had further questions. I took my pup for a second opinion because after two weeks she still was not better. Long story short, she has a giant stone in her bladder and needs immediate surgery. This could have happened 3 weeks sooner had Dr. Rojas had any care in the world for my pup who was clearly in pain and very uncomfortable. The ONLY good part about this place is Stacey. She is the sweetest vet tech and actually cares for animals. If you are looking for a place that is cold, dr's are negligent and you have to wait 3+ weeks for an appointment, this is your place! Otherwise, steer clear. Not worth the hassle, plus the 10k that I now am paying for my pup to undergo surgery. read more

This is the place I bring my dogs. I called there last Wednesday because my dog was throwing up and had diarrhea and he was lethargic. I was told they could see him next week or take him to an ER or another Vet which I ended up doing but precious time was wasted when I live down the block from this place . I think if they cared at all they would have fit him in needless to say my dog died the next morning. I wouldn't bring my animals here ever again . I'm heartbroken. read more

Veterinary Care Group - Whitestone - My baby Gizmo - Veterinarians Near Me - Whitestone, New York

great experience. recently just got my first own pet and wanted to take all the correct precautions and make sure he was taken the vet immediately and checked out. The service was great and they explained everything in detail and answered all my questions, they're so friendly and love playing with my pup. He received all his Vaccines and they're so caring afterwards. My first visit I received a little goodie bag with lots info, including pet insurance and diseases, fleas and ticks. I recommend veterinary care group to anyone with a animal, it's a pleasant experience every time, although not all news is good. read more

Veterinary Care Group - Whitestone - Veterinarians Near Me - Whitestone, New York

Please don't waste your money here. I came here last week because one of my cats had vomited 3 times in 3 days and wasn't eating very much. The vet examined her for less than 2 min before trying to sell us $600-800 worth of bloodwork and x-rays. He did not even use his stethoscope to check her heart or lungs or check her skin or coat. I had to keep asking questions for him to even tell me about my cat's health based on the physical exam as he kept trying to negotiate with me on more drugs and services. I went to another vet today who gave a thorough examination and explained that my kitty was in good health but probably stressed from my long-term guests. He actually did not recommend more tests based on what I described, which is that my kitty is playing, pooping, and peeing, not in pain, etc. He also physically checked for abdominal pain and obstruction and said it was highly unlikely. My cat just has a low appetite and he recommended a different diet. With Whitestone, I'm upset that I paid $75 here for an "exam" that literally lasted 2 minutes plus $115 of upsold services that we didn't need. This vet will just try to squeeze you for money and not care for your fur baby. Beware!! I used to live in Houston and we had great pet care there for $15/visit that was way more caring and thorough! read more

Whitestone Animal Hospital is now Veterinary Care Group. Yes, things change, but in this case it isn't for the better. I saw Dr. Stanton, after my cat appeared Ill. She is one of the vets who came with the new company. She was very pleasant and ended the exam with "I'll call you tomorrow to see how he is feeling." Six weeks later I'm still waiting for the call. More importantly the prices have skyrocketed to unprecedented levels. Please make sure you get a quote before having anything done. read more

Dr. Pozo and Dr. Merker and the amazing staff at VCG treated my senior dog for congestive heart failure. They were the perfect combination of professional and compassionate. Every treatment and medication was explained thoroughly and they answered every question patiently. When it was time, they helped us let him go with dignity. Everyone in this practice is so very kind, I would give them 100 stars. Vets are expensive in general and this practice is not anymore $ then another vet. Highly recommend if you are seeking expert care - you and your pet will be treated with kindness and compassion. read more

After my long time vet shut down their vet practice to focus on their rescue mission only, I was nervous I wouldn't be able to find vet I trusted as much. Dr. Rojas and the team at Whitestone Animal Hospital alleviated my concerns. My dog was overdue for some dental work and I was more than comfortable having Dr. Rojas handle putting her under anesthesia. My dog also had a bump that concerned me. Dr. Rojas was extremely patient with me and answered all my questions during my appointment as well as later on the phone when I had some follow up questions. He helped me make a decision I was comfortable with and we removed the bump while she was under for the dental work. Dr. Rojas was meticulous - I can't believe how much better her teeth look. He also did a great job with her stitches which are very smooth and clean. The staff is also great. They make you feel comfortable, care about your pets and are very professional. I'm so glad to have found this place. read more

This is my second time with this vet care group . I can't complain about the service . I brought my kitten here for her vaccine since I got her from the shelter . So everything went well can't complain . The only thing it took longer then usually but I understand that they were busy . read more

I first came to this Vet in April 2020, right after the pandemic began. I had recently moved to the area and my dog ended up getting really sick. I called and the took her in the afternoon. The Vet was very good with my dog who normally isn't nice but with this practice my dog is always well behaved. My favorite thing about the practice is they always explain what's going on very well, and if I needed more clarification they take the time to explain. I've been back a few times as they have become my regular vet, highly recommend! read more

I have been going to the Whitestone Animal Hospital ever since I've had a dog. My last dog passed away a few months ago at 16 years old. Dr. Merker and his staff took excellent care of him since he was a puppy, throughout his last days. They are always friendly, considerate, helpful, funny and most of all, compassionate. I now have two new puppies, Gia who is 6 months old and Joey who is 9 months old. I would never consider taking them anywhere else. read more

Veterinary Care Group - Whitestone - Gia & Joey - Veterinarians Near Me - Whitestone, New York

I absolutely love this vet. They take very good care of my dog and everyone who works there is genuinely kind and trying to do the most they can to help you and your pet. I am very lucky to have found this place and will recommend this to everyone I know who has a pet! read more

Just started going to VCG late last year. Wish I had known about them years ago. Had to say goodbye to my 16 year old tabby last week. The staff went above and beyond to help me through this heart-breaking situation. Everyone at VCG is always a pleasure to deal with. I have found my forever vet! read more

I have several pets and they all visit Dr. Rojas or Stanton. They have been the best vet I have been to. They genuinely care for all their patients. Extremely Professional and thorough. I highly recommend this location. I wouldn't trust my babies with anyone else. Also all the staff there from the technicians, assistants and receptionist are so sweet and welcoming. read more

Such an amazing staff. They do medical boarding at the location and we were extremely grateful. A friend checked up on our cat and they were happy to provide a detailed update. So happy we found them! read more

I brought my adorable 9 month old poodle to this establishment in January on the 28th. Randall was totally healthy up to this point, but had a small lump on his chest. Dr. Rojas said it was no problem, the lump was nothing and he can easily cut it out, no problem. Randall died in my arms 15 minutes after I got him home from this disastrous establishment. Can you believe that they charged the credit card for killing my baby? Dr. Rojas should be in jail. Don't go here. read more

My 18 months puppy has a diarrhea for three days. I called office they told me bring my dog in. We saw Dr. Merker, who is very nice and calm to my puppy. He gives injection and 5 days antibacterial mediation. My little girl gets better after went home and had no more diarrhea . Dr. Merker didn't talk to me much but he did answered all my questions. Most important, he treat my dog and didn't request any unnecessary test. Rita is so sweet. She remembered my puppy's name when I called next day follow up on stool report. One more note, the other staffs were very nice too. I saw a girl hold a Bonny when owner was walked away for 20 minutes. Rita and girl pet the Bonny as their own pet. Nice doctor and staffs, I and glad they are in my neighborhood. read more

I've been coming to the Whitestone Animal Hospital for years. Dr Merker, Dr. Rojas and the staff are amazing. They know my dog Biggy as soon as he walks in. Thoughtful, considerate, very professional. I highly recommend. Thank you for your service! read more

I wish I could give negative stars. I went to this vet once 4 years ago. It was my friend's recommendation (She had a puppy). It was an male senior vetenarian who examined my kitten. I just adopted a kitten from the rescue center. He had to take his 2nd shot, deworming medicine and had a little bit of coughing issue. First of all, it looks like he didn't like cats or. is inexperienced with cats. He was trying to feed a deworming pill to my 5 month kitten.He tried to open kitten's mouth by force twice and then he've used metal tool to open my kitten's mouth. Well. Other vets I have been to after this one- they use either syrange( and liquid deworming medicine so the cat could swallow better) and/or open kitten's mouth very gently. After deworming medicine, my cat was very upset and bit his hand. The vet gave my cat the rabie shot without our permission. He just said, " oh he needed it anyway." After this horrible experience with vet, I never went back here again. They may kow the dog but if you have a cat go somewhere who is specialized in the cat. read more

If I had a choice to give a zero star I definitely would. This place used to really good when I was taking my dog there for shots and other health conditions. I recently got a kitty and I paid over $100 the first time excluding the vaccination. The kitty needs 3 vaccinations for 3 weeks apart. I just went there today for the second vaccines and they charged another $70 of exam fee. Not to mention they spent less than 5 mins just checking her eyes, they have no right to charge another exam fee just 3 weeks after the fist visit. This place is a rip off and I don't recommend anyone to go there again. read more

This is my local vet where I formerly brought my dog and now bring my kitten. Personally I haven't had any bad experiences here so I continue to go. Prices are pretty standard for vet care from what I've compared with friends and family, around $60 for an initial visit that can be packaged with vaccines for a smaller fee. See Dr. Rojas if you like a warmer, more personal vet, or Dr. Meeker if you don't mind someone a little clinical. The reception staff and vet techs are also really friendly and even gave me a replacement pill at no charge when the first one got lost. I typically wait somewhere around 15 minutes past my initial appt. time. The wait has been as long as 35 minutes on a crowded day with an emergency knocking back the schedule, and other times I haven't waited at all. On average, though, about 15, not bad if you factor it in before you go. read more

I have been taking my dog here for about 5 years now. She is not the easiest patient, yet all the staff at Whitestone Animal Hospital always go out of their way to take good care of her. The vet techs are great and the vets are always on point. My dog had surgery here for a torn ACL and while it was very costly (as I figured) they did a wonderful job and she has healed perfectly. read more

A week ago today we had to put our beloved old puppy to sleep. She was over 17 and 1/2 years old and stopped eating and drinking so we knew it was time. We called 3 other vets closer to our home but two of them were too busy to take us and one wanted to examine our dog before doing anything. Whitestone animal hospital is where we I used to take my other dogs growing up and where I took this dog when she was a puppy. When we called, Diane gave us an appointment within the hour and once were arrived was so kind and helpful. Dr. Merker as well as the vet assistant were so compassionate and caring. They were so gentle with our precious puppy and she passed so peacefully. We were allowed as much time as we needed with her and though it was and is such a difficult time, the people at Whitestone Animal Hospital helped to make this difficult time easier on us and we are so grateful. read more

Great place. Staff is friendly and could see my dog as a new patient right away. Costs are reasonable. I had an emergency visit with 2 X-rays and medicine and it was $300. They have house cats too. Very friendly. Not a bad thing to say about this place. read more

My family has been using Dr. Merker for many years. I have always found him and his wonderful office staff to be extremely knowledgeable, professional and compassionate. Our beloved Charlie was a frequent patient for a chronic skin condition and recurrent ear infections. As Charlie aged, he was blind and could no longer walk. When we made the agonizing decision to have him put down, Dr. Merker came to our home. I will never forget that incredible act of kindness. I now care for a colony of 11 feral cats. I am incredibly grateful to Stacey, Rita and Diane for all of their help and guidance with them. read more

I have been going here for the past 12 years and I have to say... Dr. Merker and his staff is great...!!! 5 STARS 4 DR. MERKER! read more

Veterinary Care Group - Whitestone - Veterinarians Near Me - Whitestone, New York

Great vet great place. I trust dr merker alot. He comes off serious but when he's greeting my pet he comes off a bit silly which I can appreciate. I got my dog coco spayed here a few weeks ago and she healed fast and nicely. Prices aren't bad. Even the assistants are great. I can't recall her name but she has black hair and some piercings and tattoos. She's awesome with the animals too. I like both receptionists as well. Friendly and helpful. Love it here. Nothing I can really complain about. read more

Seriously amazing. When I went to other places to try and find a place to take in the two kittens I found but unfortunately couldn't keep they had absolutely no problem taking them. They were already treating them for their eye infections before I left l. I know they are in the best hands with the biggest hearts. Thank you Whitestone Animal Hospital for caring and really going above and beyond. read more

The women that worked there was extremely helpful! My two kittens had fleas and I was in panic and didn't know what to do. I looked through yelp and contacted this place. She described to me about the medication they had and even said I didn't have to even go through the hassle of bringing the kittens in. She even gave me the cheaper one which not all vets would do because they would usually try to recommend the more expensive one. I loved how reassuring they were! Highly recommend this place!! read more

I brought my 3 yr old cat over for for an exam for breathing issues. Wasn't really expecting to spending $200 for an x-ray, but Dr Merker said it was the best thing to do.. in additional to the $65.00 initial exam fee. And plus $100 extra for 2 shots, 1 anti inflammatory and 1 anti-biotic..Total cost $365.00.. I could've paid a little less at North Shore Animal League but this was closer and it was sort of short notice..Overall the experience was good..Prices slightly higher than some places..But in the end the staff was very professional and caring of cats.... read more

They took care of my beloved cat. They also accept those cat/dog neutering vouchers from FriendsofAnimals. They are friendly and will take care of your pets with love. read more

I have been bringing my cats and dogs to Whitestone Animal Hospital for over 20 years. Drs. Marker and Rojas are wonderful, caring, compassionate, knowledgeable and reassuring. The staff there are also great. Rita is like a family friend. She remembers everything about your pet and makes you feel extremely comfortable as soon as you walk in the door. All the staff have a wealth of experience that is hard to find anywhere else. Can't recommend highly enough. read more

Absolutely awesome! I starting bringing both my pets and my parents pets here last year after getting tired of the wait at North Shore (which is where I adopted mine from), and I wish that I had made the change sooner. The staff is excellent and the service is great - it is a local establishment that truly cares about helping your pet! They have a customer for life!! read more

I don't usually take time out to write reviews but with the experience I had, I figured I would do so to save anyone from going here. I was having trouble with my dog who was about 18 years old (was blind in both eyes, hardly had any hearing, could hardly walk after two hip surgeries because his joints were so bad, wasn't eating, couldn't go to the bathroom on his own), and as hard as it was to even take this step, I realized he was suffering and was time to put him down. I brought him to Whitestone Animal Hospital despite numerous negative experiences I've had there, because I was desperate. My dog's health had declined quickly within the previous few days and couldn't wait for an appointment anywhere else. With tears in my eyes, I gave them an explanation of recent events and after a quick check up, the vet told me he needed to do a geriatric blood test, which would cost me around $300 (if my memory serves me correctly). I had been to my primary vet about three weeks prior, where they had performed a geriatric blood test, and since I was in no position to spend another $300 just weeks after already having done so, I asked if he could just call my vet to fax him over the results. He refused and said he needed a more up to date test (after three weeks?!). The vet and his assistant, Stacy, were very insensitive and harsh, and made me feel as if I were begging to put my dog down, with no good reason. In addition to Stacy's cold and condescending tone as I explained my dog's issues, she then told me that she has an old dog with an array of health problems that "lives on love" - I guess that was their best advice to treat a dog that was in severe pain. I felt as if I was being accused of just wanting to get rid of my dog because his health problems were becoming problematic. Just to make it clear, my dog was smashing hard into walls because he couldn't see, was yelping out in pain for the majority of the day and night and had refused to eat or drink water. I found this dog abandoned years ago by LaGuardia Airport and fell in love with him ever since. He had no teeth and hip problems when I found him, and I ended up spending over $4000 to fix his hips. I spent years of my life with this dog attached to my hip, I know my dog and I know his life was ending. As hard as it was for me to admit that, I didn't want to drag it out further..apparently, however, they did..but whatever makes them money, right? They refused to do anything for my dog without me going through [what I assume would be] a lengthy and expensive process, beginning with the blood test. Anyway, I felt a little crazy after leaving there, wondering if I was wrong and my dog really wasn't in as bad a shape as I thought he had been. I thought maybe these were just a bad few days and he would recover. However, four days later, even though I didn't think it possible, my dog became severely worse. I had to rush him to the College Point Animal Hospital (the vet was closed but she stayed open to wait for me because I was hysterical on the phone). My dog was yelping out in pain when I got there and Dr. Ryan simply took my dog's temperature and told me that his body was shutting down from the inside out. She said they would have to humanely euthanize him and, had they not, he would have died within the next few days. This was FOUR days after the vet at Whitestone Animal Hospital couldn't diagnose my dog without a blood test that would cost hundreds of dollars. FOUR days after Stacy suggested my dog could "live on love". These vets are out for nothing but money. They are rude, insensitive and cost my dog a painful and traumatizing four days because I refused to fall for their scheme. I am so glad I was able to find Dr. Ryan, who was so sensitive and kind. Her genuineness and caring approach really helped me through one of the saddest moments of my life. As for the doctors and assistants at Whitestone Animal Hospital, you should be ashamed of yourselves. A veterinary practice should always put an animal's health over money, and clearly that was not the case at Whitestone Animal Hospital. It is sad someone you are supposed to trust with your pet's life would try to take advantage of and capitalize on such a delicate and emotional situation. read more

The Whitestone Animal Hospital (and it's staff) is as good as it gets. The location is convenient, in the heart of Whitestone Queens, and the staff is not only professional, but very caring and compassionate as well. They not only take care of our own fur babies but also support our work with stray cats and kittens. Their prices are very affordable and all charges are clearly explained before treatment occurs. When treating your furry family members they explain different treatment options so less expensive approaches can be attempted first. This place is top notch! read more

Such a beautiful and well conducted clinic, I am very thankful to have such a great hospital near my home. Thank you for providing my dog with the medication he needed to get better! read more