While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

Dr Lori Gibson helped us put our cat of 18 years down, and we can't say nicer things about how she…read morehandled this process. She was absolutely wonderful in terms of explaining what would happen, being so compassionate and soft spoken about the whole situation. We couldn't have been more grateful that she was the one who helped us!

This was a very hard day, our beloved Sophie had lived for 14 and 1/2 years and she was holding on…read morefor us and we had to set her free. Compassionate Care came right on time and was so kind and caring. We had time to say our goodbyes, we loved her so much and she was a really High anxiety dog, going for rides triggered her, so having someone come here was perfect. I highly recommend this establishment. Thank you.

I was preparing to fly international with my dog and went through all the documentation and health…read morecertificates with Hannah. Even though it did not end up working out for me (due to issues with the airline) Kendra Lee was BEYOND helpful. She took an overwhelming situation and turned it into an experience that allowed me to feel supported when I had to travel on my own and leave my dog and was offered to care for my dog while I'm gone. It's not heard of and also not part of the package of my care to board my dog, but she had enough compassion for me and understood that I was at an impasse and helped out. I would overall recommend Hannah to any pet owner looking for all inclusive care for their pets.

Hannah reached out and made things right. They apologized for what happened and took steps to…read morecorrect the mistake. Once we shared how upsetting the situation was for us, especially during such a difficult time with our pup Boba battling cancer, they were understanding and responsive. We truly appreciated the effort they made to improve both Boba's experience and ours during such a challenging time.

I had to put my cat down today. When I tell you this girl was my world, you better believe it. I…read morecame in, they asked their questions, I was already emotional and they handled it so well. They took her back and they handled the rest so well. They had a "comfort room" for me to hold my baby in her final moments. When I was ready I just had to press a button for the vet to come in. He came in, gave the medicine, was so sweet and understanding while I'm just a mess. I was given the option to pay beforehand and I'm so appreciative of that. When all was said and done, I have nothing but good things to say about the staff here. Every single one was so kind and compassionate. If I'm ever in this situation again, I know where I'm going.

I wanted to share a recent experience my family had at Columbia River Veterinary Specialists. I'm…read moreposting this to inform others in the community, especially pet owners, about what we experienced during an incredibly difficult time. This is not meant to discredit the clinic as a whole, but to be transparent about an interaction that had a significant emotional impact on us and may be important for others to be aware of. Our family recently brought our cat to Columbia River Veterinary Specialists during one of the most painful moments a pet owner can experience--having to say goodbye. I want to be very clear that the majority of the staff we interacted with were kind, patient, and compassionate. The woman at the front desk treated us with warmth and respect, the staff member we spoke with on the phone beforehand was helpful and understanding, and the veterinarian who ultimately assisted with end-of-life care was gentle, loving, and respectful. He took the time to explain everything clearly and treated both our pet and our family with dignity. Those are exactly the kinds of people you want working in a field that involves end-of-life care and emotional vulnerability. Unfortunately, our initial interaction with one staff member significantly overshadowed the experience. When our family first arrived, the individual who took our cat back (not the person who checked us in) made comments that strongly implied judgment about why our pet had not been brought in sooner. These remarks were delivered in a way that felt accusatory and lacked empathy, especially given that our pet was actively dying and we were already emotionally overwhelmed. Financial limitations are a reality for many families. Being made to feel guilt or shame for not having immediate access to thousands of dollars--at the exact moment we were facing the loss of a beloved pet--was deeply inappropriate and unprofessional. Veterinary professionals are entrusted with not only animal care, but human compassion. This was not the time for assumptions, judgment, or commentary--it was a moment that required empathy, discretion, and support. I'm sharing this because no family should be made to feel judged or shamed while saying goodbye to a pet. I sincerely hope this feedback is taken seriously and addressed internally, because the rest of the staff we encountered demonstrated the level of care and compassion that should be standard in situations like this. Our pet deserved peace and dignity in their final moments--and so did our family.

We had to make the hard decision to have our beloved 13.5 year old cane corso euthanized so we…read moredecided to do it at our home so she could be comfortable and we could have some privacy. I had submitted an online enquiry a few days before bc we knew her time was near. I received a prompt and helpful email response. When we decided it was time, we called in the morning and were able to get a same day appointment, but it was only available after hours for an extra $125. Dr. Kathy was wonderful. She was compassionate, patient, calm and collected. She did not rush us and explained everything in a way that made it just a little bit less stressful. Our dog was 120 pounds so the 3 of us carried her out in a stretcher afterwards and she was wrapped in a blanket which was a more sensitive way to carry her outside vs looking at her body. The reason for 3 stars was the compassion ended at the remains pickup. We received the email that she was ready and it did not say to make an appointment, just gave us walk in hours. We arrived to pick up Kaya's ashes and checked in with Megan the woman at the front desk. She said we needed to hurry up because another family was coming in. She shoved the paperwork at us to sign and hurried us along. After a long drive, my husband asked to use the restroom and was told "no" because another family was coming in. After spending over $1,000 it was a cold and harsh end to what was otherwise a good experience. My husband asked for her name and pointed out to Megan that she was not being compassionate especially with what we were going through and that this would be added to our review for the facility. Only then did her tone change and she reluctantly said "ok, you can use the bathroom" but by then we were upset and just wanted to get out of there like the initial intent was from the receptionist from the beginning. This facility is large. If it's an issue, then they should ask you to make an appointment or have a separate pickup and drop off location.

My husband and I are both cat lovers. We've shared our lives with many cats during our 35 years…read moretogether. As you can imagine, we've also gone through the euthanasia process many times. It never gets easier. Our experience with Compassionate Care, specifically with Dr. Marie Worobets, was by far the most beautiful and peaceful passing we have ever known. Our cat Bodhi was never frightened. In fact, he seemed to welcome Dr. Worobets presence. She is a wonder. We will be forever grateful to her.

I stumbled across Oregon Aquamation while looking for options for cremation for my beloved doggie…read morecompanion of 15 years. Fortunately the lack of reviews on this app didn't stop me from contacting them after learning the difference between standard cremation and Aquamation. Not only is this a less violent process it's a much better process for the environment without ANY drawbacks that I could identify. Joey the owner was truly empathetic to my situation as I spoke to him from the parking lot of Dove Lewis Pet hospital moments after I picked up my baby girl. He offered to pick Dini up from my house (and would have come to Dove Lewis if I had asked him to!) Without any additional charge! The "least expensive" cremation option given to me by Dove Lewis charges an outrageous fee of $200+ to pick up your pet! And they do traditional fire cremation. Joey met me at my house and took great care placing Dini in his van, assuring me that she would be treated with the dignity she and I deserved. Only 5 days later he let me know she was ready to come home. On Christmas Eve he delivered her ashes to me. The total cost for her individual (vs. group) Aquamation including pickup and delivery was $219! Much less than any other option I found and done with the greatest compassion and professionalism. I can't recommend them more highly! It was the bright spot in an otherwise terribly painful experience. Please do yourself and your pet a favor and contact them for any information you need to make your decision. I promise you won't regret it!

It has been 6 months since Joey and his team at Oregon Aquamation helped us with the transition of…read moreour precious kitty, Lilly. We had 17 amazing years with her and she went at home peacefully. But this made finding someone to take care of her remains difficult. Most cremation services only picked up from veterinary offices. The ones that did private care were outrageously expensive...nearing $1000 including transport. They were mostly unhelpful or outright unkind. Then I took a chance and opened the google listing for Oregon Aquamatoon. The owner himself, Joey, answered. He was kind and patient. They were so affordable by comparison and would come to our home to take Lilly. They tagged her with a metal tag that stayed with her. They put her beautiful, pure white sand remains in a lovely bamboo box with her pawprint laser etched with her name. They also gave us beautiful clippings of her fur sealed in a glass bottle. They dropped her back with us at a time that worked with my work schedule so she wouldn't be left alone. They donated her blanket to a cat rescue. I cant say enough about this company. They are heavensent. We miss our girl so much but her transition and final rest were so peaceful.

This review is long overdue, but my dog and I moved away from Portland a few years ago…read more Having moved between Hawaii, Oregon and CA and visiting different vets in our moves-BFPC has by far been the best vet clinic we've been to. My dog saw multiple providers here including Dr. Norman and Dr. Lariviere and all were great. As a health care provider myself I really appreciated the thorough assessment and plans/after visit summaries their clinic gave after each visit to thoroughly explain their findings. Every time we visit the vet now I always think-I wish they were like BFPC!

I had to leave a message to reschedule my dog's dental appt because they weren't open, yet, and…read morethey called with a message that we had missed our appt. I had to leave another message because they never have enough people working and someone is constantly on the phone there. I NEVER get through on the phone and they rarely return messages. They need to hire at least two people who work at all times and do nothing but answer phones. I believe they also double book appts to get as many people in as possible and it's always at least two weeks out. When I first started bringing my dog it was Covid time and I could understand their lack of organization and employees, but we're beyond all that now so they should have no excuse. Unfortunately my dog is used to going there, now, and I don't want to have to make her start going somewhere new. I wish they would get their crap together!

You can call and get a same day or next day appointment which is really nice. They are quick. I…read moreasked for a summer shave and didn't really give any other direction. The groomer kept his face and tail, fluffed them out which I really appreciated.

I was very disappointed with my dog's grooming experience. He went in for a haircut and bath, and…read morewhen we picked him up, we immediately noticed that one of his eyes was injured because he could barely open it. I can't say exactly what happened while he was there, but his eye was clearly not in that condition when we dropped him off. Also, my dog seemed extremely stressed and traumatized after the visit. It's heartbreaking to see your dog come home in that condition. I hope the business takes greater care in handling pets and is more transparent if an incident occurs during grooming.