Great facility, staff. Welcoming and professional. Pets and humans treated well. Would recommend.

This place is amazing! All the ladies were so kind and quick to action! Even though my little chihuahua was sick and we were stressed they made us feel super comfortable and safe. The Veterinarian is amazing! read more

Huge shout out to Dr. Ruth Hagan for seeing our cat, who presented with nonspecific GI signs including vomiting. Dr. Hagan was amazing and very astute, and caught his urinary tract infection just by recognizing a few suspicious lab values. A lot of doctors would've missed this and we're so grateful for her skill and thoroughness in figuring out what was wrong with our kiddo. The entire staff was incredibly attentive and kind from check in to check out. Being able to stay with him for the entire visit made a world of difference in his fear and stress. Thank you Dr. Hagan and VEG! read more

I am soooo happy these guys are here! Brand New, super clean facility.... Great concept, all open, you are with your pet throughout any procedures. Super fast service, super friendly, professional staff, reasonable prices for emergency vet services. Love love love VEG!!!! read more

My dog has severe allergies in which were acting up over the weekend while our usual vet was closed. She normally gets a kenalog shot every three weeks in which I told the vet about over the phone. She had an appt. for her next scheduled shot but it wasn't til Tuesday. I had called to see if they had something similar to Kenalog and/or if I should even bring her in and they said yes so while I stayed home with our other dog my partner went to this emergency vet. Long story short, she came back with the same symptoms ie. congestion, snorting and panting. The vet only prescribed antibiotics and a series of prednisone pills with a charge around $250. I kinda expected it to be expensive but I feel that they weren't listening to my original request. Maybe something was lost in translation because my partner had brought our dog in. All I needed was another steroid shot or maybe some allergy meds to get her to Tuesday's appt. read more

God forbid anyone will need animal emergency services. If you do, I cannot recommend this facility more. From the moment you walk thru the door, your anxiety level will drop, if only a bit. You are led to your own area immediately. We were seen promptly every visit. Yes, there were several visits over about 10 days. Test results come back very quickly. There is a nice reception/ snack area that is filled with all kind of beverages and snacks. read more

My dog was diagnosed with valley fever, pneumonia and an enlarged heart by her vet. She was home and was being treated with medication. Saturday night at midnight, she collapsed so I took her to this group. From the moment I got there, everyone was so compassionate and treated her and I wonderfully. My ultimate decision was to let her go and the love and care for her made her passing peaceful. They even had a jar of chocolate for her so she could enjoy her final moments experiencing something she could never have before! I highly recommend this group. M. Talley, Oro Valley. read more

I really liked the way they handle incoming patients. They immediately address you and ask what you're visiting for, and have people come by to look at your pet faster than any emergency veterinary office I ever been to, despite being busy. The staff were also very kind and helpful. I really appreciate the way this place is run. They also gave me helpful recommendations for specialists in town and were very informative. Thank you for taking such great care of Tyra :) read more

We took our Rhodesian Red Ridge back here and they did a lot of x-rays and the like said our dog needed surgery, but they could not do it there. We tried and tried to get copies of the x-rays so that we could take to our vet after the other as to why we couldn't get them, sad read more

Great professionals! Have needed to go twice in the past month, once for our sweet doggo who started having seizures (apparently from contracting Valley Fever) and the second time for our kitty who had an abscess by his jaw (despite being an indoor cat only). Thanks to their compassionate staff, kitty was diagnosed with a tooth root problem (will need an extraction at our primary vet's office). So grateful for their kindness & expertise. read more

Can not recommend any other Emergency or Urgent care for your pets as highly as I recommend VEG. Staff were courteous, thoughtful, kind, and professional. Saved our cat. I've been to a couple of vet hospitals and none even come close to the care they provided. Very grateful. Can not recommend highly enough. read more

We can't say enough great things about the staff and care at VEG. Our chihuahua Mochi was attacked by four coyotes in the early morning. We called the VEG and rushed her over. They were waiting for us. Everyone was incredibly kind, compassionate and attentive. Dr. Darwin was absolutely wonderful and very understanding. We had to put Mochi down, really the only humane decision. We've been in this situation over 30 years of pet ownership, and experienced vets trying to upsell expensive medical treatment. Not Dr. Darwin, who was honest and direct in her assessment. A real gem of a vet. A sad and difficult moment, but thanks to the care at VEG, it was imbued with warmth and grace. read more

10+. My son was in the hospital in a diabetic comma While in there his 130 lb Rotwiller Dixi, a Sweet lovable dog, a tried to go thru a window in his house Severed her artery in her foot, her paw was hanging from her foot My grandson and neighbor brought Dixi to the vet at VETERINARY EMERGENCY GROUP on oracle by Safeway We had two options : put her down or amputate the leg After a lot of thought we all agreed she was to big of a dog for 3 legs so we had the Vet put her down My grandson asked for the bill The VETERINARY GROUP Gave him a bill for O NO CHARGE Thank you so much for your thoughtfulness , kindness, and all the care you gave to DIXI, my grandson and my Son. You are one of a kind and a BIG THANK YOU TO ALL. Lynda Aller read more

I went to VEG with my cat this evening and it was a wonderful experience (at least as good as it can be going to an ER with your pet!). From the person meeting me at the door, to the technicians assisting me, to the excellent veterinarian (Dr Gordon), I couldn't have asked for better care for my pet. VEG is a unique, open room concept that I found actually quite comfortable. I'm glad this veterinary ER is here in Tucson! read more

Amazing staff. Love that you can stay with your pet. Very efficient, kind and up front about options.

We took our little dog to VEG because our vet advised us she needed a blood transfusion to have a chance to survive. Upon arrival the staff immediately greeted us and immediately and completed triage. The staff were very friendly and offered us drinks and snacks as we were going to be there for awhile. the vet did an assessment and gave us an estimate. Remember we went there all we asked for was the blood transfusion. The estimate we received was for a little over $5000. It included the blood transfusion, 24 hr stay, a ultrasound of her abdomen, and a bunch tests to try and find out the cause of the severe anemia. They even included a $1.00 for the invoice. Really, charge for an invoice. Well, that should tell you that it is all about money. Then we spoke to the vet and declined leaving her there for 24 hrs and all the extra tests they wanted to do. At that point, when we said we only wanted the blood transfusion and we would follow up with her veterinarian. Then the vet on duty0 got an attitude and started talking about euthanazation. My husband shut her down quick and told her he wasn't ready to put her down and needed to prepare himself for that. So they gave her the transfusion which the blood they used didn't have a picture of the dog that donated the blood on it like it was supposed to have and the blood didn't look very good. So, we weren't sure it was good or not by the looks of it. We brought her home and she didn't respond to the transfusion like she did the first time. Yes this was the second one she had to have. The bill was $2000.00. I feel like these places try to squeeze as much money as they can and they play on your love for your animal but when they find out that you don't have a lot of money they want to put the animal down. After this we took her to her vet. That's a whole other story. But we ended up taking her to another vet who was highly recommended. He found that our little girl was suffering from valley fever and advised that her body was trying to fight the valley fever and at one point her body was fighting it for so long that her body started fighting itself. The staff at VEG were great except for the vet on duty. She had a totally bad attitude. We went there around 5:30 pm. Stand your ground when they start throwing unnecessary tests to see how much money they can get out of you because of your love for your pet. Since being treated for the valley fever and getting her off the steroids she has made drastic improvement and didn't need to be put down. read more

This is the vet I took my dog to at 2am when she was in respiratory distress. They were so good with her. Unfortunately I had to put her down after 15 years. As you can imagine, I was heartbroken but the staff was so comforting. I really appreciate how they communicated that end of life care was needed with a gentle approach and were upfront about my options and how they would affect my pet and my wallet. If I ever need an emergency vet in the future (and I hope I don't!) I will use them again read more

I want to start out by saying that we had 2 prior positive experiences with this location and also at other VEG locations but this last experience was different so this review is based on our most recent dog who went for services. I do believe that the quality of services is good but had 3 specific things I want to share. 1. The first time I spoke to an actual vet (about 16 hours after this rescue dog checked in) the first thing that she said is that we only had about $20 left on account after we had already spent $3800 and approved all of the recommended treatments. She then proceeded to provide an update on her patient. This left a bad taste in my mouth from a standpoint of "priorities" 2. For a dog not in critical condition they definitely suggested every possible diagnostic before waiting to see if the dog would respond to the current treatments. I take some responsibility in that I could have declined them but definitely BUYER BEWARE...be a good consumer and ask lots of questions. They actually recommended an ng feeding tube for a dog barely 48 hrs off food and that's where I drew the line. He began eating a few hours later and has not stopped so glad we did not put him through that 3. While in the hospital the dog was kept on IV fluids during his entire stay. As a rescue we often administer SubQ fluids if a dog is showing signs of dehydration or feeling poorly (and if they don't have signs of heart disease). After discharge I requested a prescription for fluids to have on hand in the event the dog had another bout of diarrhea. Given that there was no diagnosis provided it is likely that this could happen again but not necessitate an immediate vet visit. They declined providing a script for a very basic/common therapeutic treatment and said we would have to bring him back to VEG, again calling into question their true motives. I agree with other reviewers that overall the staff seem kind and we like their concept but there were enough red flags in this recent experience that we will not use their services again and will return to our regular ER vet even though it is significantly further for most of our fosters, which is why we gave VEG a try in the first place read more