My chiweenie had a seizure out of nowhere this morning and VEG was one of the two places…read morerecommended. Holy smokes am I glad I took him there. By the time I got him there he was having a 2nd seizure. The entire staff dropped EVERYTHING and triaged him on a table. He was stabilized, given anti seizure IV medication and was 90% back to normal in under 15 minutes. The staff went over and above to care for him and they thoroughly explained two different treatment plans including the costs. We chose a plan and even knocked off a very big ticket item because he responded so well to the meds. They were so professional and caring he fell in love with the entire staff during his visit. He even made the rounds to give all of them thank you kisses. While I hope we never have to visit again, if we do it's such a comfort to find an ER vet that doesn't take advantage and price gouge you in your most vulnerable moments...unlike others I've had the displeasure of visiting in the past.

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

From the moment I walked in everyone greeted me and my 16 year old Shih Tzu. This was not only my…read morefirst visit to VEG ER, but was my first visit to any animal ER. That being the case I didn't know what to expect. The TEAM at VEG ER took great care of us both. I emphasized TEAM because they all worked together which was great to see. I appreciated all they did for my dog and would definitely go back if I have to. Desde el momento en que entré, todos me saludaron a mí y a mi Shih Tzu de 16 años. Esta no fue solo mi primera visita a VEG ER, sino que fue mi primera visita a cualquier ER de animales. Siendo ese el caso, no sabía qué esperar. El EQUIPO de VEG ER nos cuidó mucho a los dos. Hice hincapié en el EQUIPO porque todos trabajaron juntos, lo cual fue genial de ver. Aprecié todo lo que hicieron por mi perro y definitivamente volvería si tengo que hacerlo.

We had to bring our 12-year-old cat, Willow, in for an emergency when she suddenly couldn't put…read moreweight on her back leg. It was late in the evening, and we were both stressed and worried. From the moment we arrived, the staff made us feel cared for. The vet tech saw us quickly, and even though the only vet on staff was in the middle of surgery on a dog, they kept us informed and reassured. At 9:00 at night, I completely understand the wait. Both the vet tech and the vet were caring, gracious, and patient. They understood that we were there for a long time and that we were anxious about Willow. The vet spent more time with us than we typically get at Willow's primary care, answering all of our questions, explaining everything clearly, and making sure we felt comfortable with the plan. The clinic itself felt professional and welcoming. I did notice the floors could have been cleaner, but I'll admit I'm overly picky about that. What mattered most was the quality of care, and that was exceptional. Willow is now much better and mobile again, though we're still being careful with her leg. The price is higher than some other places, but the care and compassion we received here were worth every penny. I'm grateful to have a place like this nearby for emergencies.

Yesterday we had to bring our senior German Shepherd, Zeus, to Revive Veterinary Emergency and…read moreSpecialty Hospital in Prosper. Unfortunately the outcome was not what we hoped for, but we are incredibly grateful for the care and compassion shown by Dr. Novikoff and the entire team. From the moment we arrived, everyone treated Zeus and our family with kindness, patience, and respect. Dr. Novikoff took the time to clearly explain everything that was happening and walked us through each step so we fully understood our options. We never felt rushed and it was clear that everyone genuinely cared about Zeus and about helping our family through a very difficult moment. Losing a dog that has been part of your family for so many years is incredibly hard, but the team at Revive treated Zeus with dignity and compassion the entire time. We are truly grateful for the care they provided and for the kindness they showed our family. I would highly recommend Dr. Novikoff and the team at Revive in Prosper to anyone needing emergency veterinary care. Thank you for taking such good care of our boy Zeus.

We have 4 dogs. In the time span of 3 weeks, one dog swallowed a toy and had to have emergency…read moresurgery. Another got heat stroke and needed hospitalization and critical care. In both cases Revive and their amazing staff saved our babies! The team is communicative, compassionate, and most importantly, the quality of care is top notch. Emergency vet treatment is never cheap, but bottom line is this team saved our puppies. In the 2nd case they showed a ton of grace and gave me the flexibility of leaving just a small deposit for what we knew was going to be a big bill. I never once had to sit on hold when I called, and the best part is you can go and visit your pet anytime. Thank you from our family ( and Karma and Pumpkin)!

You never want to have to use emergency vet services, but when the unexpected happens, you are so…read moregrateful to have them. We used MedVet Frisco's services to help care for our dog Sophie when she was having a medical emergency, and we were really pleased with the level of care she was given. Sadly, Sophie did not make it, but it's really important to recognize how hard MedVet Frisco worked to give our girl a fighting chance. My husband and I are forever grateful to Dr. Tierney and Dr. Triplett who worked in the subsequent days to stabilize her and assess what if anything could be done to heal her. The medical emergency happened unexpectedly. One moment Sophie was on a routine walk, the next; she was having some kind of respiratory attack, like she was hyperventilating. Having just been to our normal vet only 4 days prior; we called them first and described the situation. They immediately referred us to MedVet Frisco because they said she would need to be placed in an oxygen cage, which was not available at their facility. I called MedVet to let them know we were on our way, and based on what I told them about what was happening, they said they would meet us at the car with a gurney. When we arrived in the parking lot, the medical team met us at our car to transfer Sophie to a gurney and rushed her inside to immediately start working on stabilizing her. I was also given paperwork to acknowledge how much of a deposit would need to be taken to get started. From there we were led to a quiet waiting room, and after a while, the doctor was able to give us an update on her condition. She had pneumonia in the right lung and it was spreading to her left. Over the next few days we placed deposits on her care so she could remain in the oxygen cage, and have more tests run to see what was going on, but she was not getting better. We got to visit Sophie in the evenings, but the last day, we knew it was time to say goodbye. You never want to see your pet suffer, and knowing that she could not even breathe outside the oxygen cage, and her quality of life was not getting better, it was time to let her run free. We had all the time we needed to see her on her way, and after she was put to sleep; we were given more time in a private room to hold her and grieve. The choices we made for her cremation were taken care of before she was put to sleep and we were told we would receive an email in a few days to make adjustments if we wanted any changes made. After that, a refund would be issued to us, since we had already made a deposit on that night's overnight stay. After 2 weeks, we were able to pick up Sophie's cremated remains, and bring her back home. The kindness and professionalism of the team at MedVet Frisco will always be remembered. We had hoped for the best and the reality was Sophie was 14 years old. The doctors worked very hard to give us their assessments and what options were available. We felt like they were doing all they could to help our girl while being humane and cognizant of her fragile condition. The care was expensive, but I also have to recognize that they gave her round-the clock care, tests and did what they could to make her last days as comfortable as possible. This gave us peace of mind knowing that she got the best care available- because we know she'd do the same for us. I'm very grateful to MedVet for having excellent doctors and staff that care and are outstanding professionals. Thank you.

I want to thank this MedVet team for saving my cat's life…read more Olive was attacked by two coyotes the night of April 20th. She had extensive nerve damage to her face and was not able to swallow any food or react to any touch on the left side of her face. Immediately after finding her, I called MedVet. I brought her in within an hour and a half and she stayed there Monday and Tuesday. I have never felt as comfortable leaving my 16 year old cat at a vet's office as I felt leaving her here. I could see that the staff had true intention of making her comfortable and working her towards recovery. The staff was endearing and prompt every time I called them (multiple times a day) and every time I randomly showed up to spend time with my Olive. The love they had for Olive was obvious. I had never been through anything like this and I would not have been as okay as I was without the staff at this location. They put in an esophageal feeding tube for her due to her being unable to swallow. Putting a 16 year old cat under has its own risks, but they allowed me to come by before the procedure and spend nearly two hours with Olive, alone in a room, before the risky procedure. Dr Triplett was the doctor who performed the procedure and when I went to the Dallas MedVet location to purchase her etube collar, the employees had nothing but praises towards her and her one of her staff workers, Erin. I could not have agreed more with them. They were patient in teaching me exactly how it worked and once again were very patient with me every time I called or emailed them with nonsense following Olives discharge. The staff suggested that even showing signs beginning to swallow could start around 8-12 weeks, but we are 4 weeks later and she is about 90% back to normal. No feeding tube and back to her regular eating habits. Once again, I cannot thank the staff enough at this location for taking care of my Olive and I during an incredibly stressful time.

We have been here twice for two separate pets and the staff has always been so kind, compassionate,…read morecollaborative and patient. Feels like they truly care for each pet. Took so much patience with my nervous dog and made sure she felt super comfortable before working on her. Will always come here in any emergency!

We are sooooo grateful VEG ER. Our sweet 10 y/o black lab was not feeling well and had a HUGE…read moreswollen ear. They took him back immediately, got him comfortable and provided superb care. If you need emergency care, this is the place to go.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

We had to have our yorkiepoo admitted for 12 hours with extreme dehydration. The staff and doctors…read morewere amazing. They kept us regularly updated the whole time she was there and made sure we were aware of all or options for her treatment. And the bill was a lot more reasonable than we expected. We are so grateful to have such a great resource so close for our fur babies.

These people truly love caring for our 4-legged family members. I picked up a 2 week old kitten…read morefor a cat rescue group. They examined him right away and gave me great advice. They had other patients in worse condition and the compassion the vets and techs showed the families was truly inspiring. This level of sensitivity and dedication is not learned in college or vet school, it comes from the heart. Thank you. Faith in humanity restored.

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.