We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen…read more(thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you!

If I could give this place a zero I would! I went in there for answers and all I got was emergency…read moreexploratory surgery shoved down my throat about 15 different times by 2 technicians and the doctor. Although I kept repeating that this is not a foreign body as this is the 3rd time it's happened in the last 6 months! They weren't listening to anything that I said! No compassion. No warmth. No answers! They threw a bill in my face before even discussing a plan! I had to pay in advance for treatments that hadn't been done and didn't even start for about an hour into the visit! Was there for 6+ hours to have everything blamed on how long the radiologist was taking. Personal conversations complaining about clients, vet techs using their phones while patients needed attending to, eating their food next to the triage table! At the end of my 1,500 visit I had more concerns for my kitty than I did before I even walked in the door. When it was come time to be discharged the tech that was assisting us left without letting anyone know what was going on and they just looked really dysfunctional. The doctor didn't even acknowledge us as we walk out. Not even a you're welcome to our thank you! Unprofessional, unorganized, no compassion or care about the clients or patients. I would never recommend this hospital even if it was the last place on earth! Update: Two days later. Called and spoke to Cheyenne about our experience. Felt heard, felt compassion and felt true concern about myself and my kitty. She advised she would call me back. Instead Dr. Hoge called me back and was very apologetic and showed a great deal of concern for our experience. I believe that the team we had this horrific encounter with creates a bad name for this ER and for the veterinary field as a whole. I appreciate the sincere apology I received by management and wanted to add that to my review. They both showed care and compassion and that is what it's all about. If I had walked in the door when they were there I would have had a totally different visit and my kitty would have been taken care of! They are what makes veterinary practice great!

To be fair, we previously took our pets to this practice at their former location and received…read moreacceptable care. Unfortunately, our experience at the new facility last night was completely different. We brought our 5-month-old Doberman to the emergency clinic around 10:00 PM after he suddenly showed weakness in his back legs. I carried him in. Despite this, about 20 minutes later staff walked him back to me in the waiting room and asked me to remove his ear post because the doctor said she was uncomfortable doing it herself. After another 30 minutes, the doctor entered and asked the exact same questions we had already answered twice. When I pointed that out, her demeanor noticeably changed. She immediately began discussing genetic conditions, CT scans, MRIs, and surgery--without first performing or even proposing basic diagnostics such as an X-ray. When I asked whether an X-ray had been done, she responded sharply that she hadn't obtained my approval, despite never mentioning or quoting one. At that point, I declined further services and carried our puppy out. Thankfully, he is fine today. We followed up with our regular veterinarian of nearly 20 years, who agreed that monitoring for additional symptoms was the appropriate next step. I fully understand concerns around backyard breeding and puppy mills. However, we purchased our dog from a well-established, reputable breeder, and the judgment we experienced for owning a cropped-ear Doberman was unprofessional and unwarranted--especially during an emergency visit. Based on this experience, I would recommend considering other local emergency clinics. In fact, we stopped by a newly opened ER in Prosper on our way home and were treated far more appropriately.

If your pet is having an emergency, don't go to this place…read more Our dog was hemorrhaging, bleeding uncontrollably and they placed us inside an exam room for two hours before anyone checked on us!!! Then they said sorry we have other patients!! No triage, nothing!!!

We had to bring our 12-year-old cat, Willow, in for an emergency when she suddenly couldn't put…read moreweight on her back leg. It was late in the evening, and we were both stressed and worried. From the moment we arrived, the staff made us feel cared for. The vet tech saw us quickly, and even though the only vet on staff was in the middle of surgery on a dog, they kept us informed and reassured. At 9:00 at night, I completely understand the wait. Both the vet tech and the vet were caring, gracious, and patient. They understood that we were there for a long time and that we were anxious about Willow. The vet spent more time with us than we typically get at Willow's primary care, answering all of our questions, explaining everything clearly, and making sure we felt comfortable with the plan. The clinic itself felt professional and welcoming. I did notice the floors could have been cleaner, but I'll admit I'm overly picky about that. What mattered most was the quality of care, and that was exceptional. Willow is now much better and mobile again, though we're still being careful with her leg. The price is higher than some other places, but the care and compassion we received here were worth every penny. I'm grateful to have a place like this nearby for emergencies.

Frisco VEG: We…read morecannot say enough good things about the Frisco VEG. During one of the hardest weeks of our lives, their team showed up for our sweet 10 month old kitten, Habanero, with so much compassion and care. Habby was fighting an FIP relapse paired with pneumonia, and from the moment we walked in, we felt supported. The staff took the time to explain everything clearly, answer every question, and treat both our boy and us with genuine kindness. They never made us feel rushed. They understood how much he meant to us. What stood out most was how human they were. They celebrated small wins with us, sat with us in the hard conversations, and treated Habby like he was their own. In moments that felt overwhelming and heartbreaking, their steadiness and empathy made all the difference. We are so grateful to the entire team for fighting for our orange boy and for loving him alongside us. Thank you for honoring him and for taking such good care of our family. RIP Habanero ‍

Yesterday we had to bring our senior German Shepherd, Zeus, to Revive Veterinary Emergency and…read moreSpecialty Hospital in Prosper. Unfortunately the outcome was not what we hoped for, but we are incredibly grateful for the care and compassion shown by Dr. Novikoff and the entire team. From the moment we arrived, everyone treated Zeus and our family with kindness, patience, and respect. Dr. Novikoff took the time to clearly explain everything that was happening and walked us through each step so we fully understood our options. We never felt rushed and it was clear that everyone genuinely cared about Zeus and about helping our family through a very difficult moment. Losing a dog that has been part of your family for so many years is incredibly hard, but the team at Revive treated Zeus with dignity and compassion the entire time. We are truly grateful for the care they provided and for the kindness they showed our family. I would highly recommend Dr. Novikoff and the team at Revive in Prosper to anyone needing emergency veterinary care. Thank you for taking such good care of our boy Zeus.

We have 4 dogs. In the time span of 3 weeks, one dog swallowed a toy and had to have emergency…read moresurgery. Another got heat stroke and needed hospitalization and critical care. In both cases Revive and their amazing staff saved our babies! The team is communicative, compassionate, and most importantly, the quality of care is top notch. Emergency vet treatment is never cheap, but bottom line is this team saved our puppies. In the 2nd case they showed a ton of grace and gave me the flexibility of leaving just a small deposit for what we knew was going to be a big bill. I never once had to sit on hold when I called, and the best part is you can go and visit your pet anytime. Thank you from our family ( and Karma and Pumpkin)!

You never want to have to use emergency vet services, but when the unexpected happens, you are so…read moregrateful to have them. We used MedVet Frisco's services to help care for our dog Sophie when she was having a medical emergency, and we were really pleased with the level of care she was given. Sadly, Sophie did not make it, but it's really important to recognize how hard MedVet Frisco worked to give our girl a fighting chance. My husband and I are forever grateful to Dr. Tierney and Dr. Triplett who worked in the subsequent days to stabilize her and assess what if anything could be done to heal her. The medical emergency happened unexpectedly. One moment Sophie was on a routine walk, the next; she was having some kind of respiratory attack, like she was hyperventilating. Having just been to our normal vet only 4 days prior; we called them first and described the situation. They immediately referred us to MedVet Frisco because they said she would need to be placed in an oxygen cage, which was not available at their facility. I called MedVet to let them know we were on our way, and based on what I told them about what was happening, they said they would meet us at the car with a gurney. When we arrived in the parking lot, the medical team met us at our car to transfer Sophie to a gurney and rushed her inside to immediately start working on stabilizing her. I was also given paperwork to acknowledge how much of a deposit would need to be taken to get started. From there we were led to a quiet waiting room, and after a while, the doctor was able to give us an update on her condition. She had pneumonia in the right lung and it was spreading to her left. Over the next few days we placed deposits on her care so she could remain in the oxygen cage, and have more tests run to see what was going on, but she was not getting better. We got to visit Sophie in the evenings, but the last day, we knew it was time to say goodbye. You never want to see your pet suffer, and knowing that she could not even breathe outside the oxygen cage, and her quality of life was not getting better, it was time to let her run free. We had all the time we needed to see her on her way, and after she was put to sleep; we were given more time in a private room to hold her and grieve. The choices we made for her cremation were taken care of before she was put to sleep and we were told we would receive an email in a few days to make adjustments if we wanted any changes made. After that, a refund would be issued to us, since we had already made a deposit on that night's overnight stay. After 2 weeks, we were able to pick up Sophie's cremated remains, and bring her back home. The kindness and professionalism of the team at MedVet Frisco will always be remembered. We had hoped for the best and the reality was Sophie was 14 years old. The doctors worked very hard to give us their assessments and what options were available. We felt like they were doing all they could to help our girl while being humane and cognizant of her fragile condition. The care was expensive, but I also have to recognize that they gave her round-the clock care, tests and did what they could to make her last days as comfortable as possible. This gave us peace of mind knowing that she got the best care available- because we know she'd do the same for us. I'm very grateful to MedVet for having excellent doctors and staff that care and are outstanding professionals. Thank you.

I want to thank this MedVet team for saving my cat's life…read more Olive was attacked by two coyotes the night of April 20th. She had extensive nerve damage to her face and was not able to swallow any food or react to any touch on the left side of her face. Immediately after finding her, I called MedVet. I brought her in within an hour and a half and she stayed there Monday and Tuesday. I have never felt as comfortable leaving my 16 year old cat at a vet's office as I felt leaving her here. I could see that the staff had true intention of making her comfortable and working her towards recovery. The staff was endearing and prompt every time I called them (multiple times a day) and every time I randomly showed up to spend time with my Olive. The love they had for Olive was obvious. I had never been through anything like this and I would not have been as okay as I was without the staff at this location. They put in an esophageal feeding tube for her due to her being unable to swallow. Putting a 16 year old cat under has its own risks, but they allowed me to come by before the procedure and spend nearly two hours with Olive, alone in a room, before the risky procedure. Dr Triplett was the doctor who performed the procedure and when I went to the Dallas MedVet location to purchase her etube collar, the employees had nothing but praises towards her and her one of her staff workers, Erin. I could not have agreed more with them. They were patient in teaching me exactly how it worked and once again were very patient with me every time I called or emailed them with nonsense following Olives discharge. The staff suggested that even showing signs beginning to swallow could start around 8-12 weeks, but we are 4 weeks later and she is about 90% back to normal. No feeding tube and back to her regular eating habits. Once again, I cannot thank the staff enough at this location for taking care of my Olive and I during an incredibly stressful time.

This is the second time I have been here and I have had wonderful experiences both times. Yesterday…read morewas a difficult day, but I have been trying to find out what was going on with my 10 year old dog for a couple of months. She had a seizure yesterday, so I took her here in hopes of finding answers. They were so kind and thorough and after being VERY transparent with the cost, we did labs and X-rays and they were able to give me the difficult terminal diagnosis. They were compassionate and caring and that's exactly what I needed on a difficult day. I would not hesitate to come back with my other dog. Dr. Ramirez was terrific and I am so thankful for her thorough assessment.

We are sooooo grateful VEG ER. Our sweet 10 y/o black lab was not feeling well and had a HUGE…read moreswollen ear. They took him back immediately, got him comfortable and provided superb care. If you need emergency care, this is the place to go.

We had to have our yorkiepoo admitted for 12 hours with extreme dehydration. The staff and doctors…read morewere amazing. They kept us regularly updated the whole time she was there and made sure we were aware of all or options for her treatment. And the bill was a lot more reasonable than we expected. We are so grateful to have such a great resource so close for our fur babies.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

I cannot say enough wonderful things about VEG ER for Pets. From the moment we walked in, the…read moreentire staff was compassionate, patient, and incredibly knowledgeable. In a stressful situation, their calm and caring approach made all the difference. Dr. Laura Watson was absolutely phenomenal. She took her time, explained everything in clear, layman's terms, and made sure I understood every step of my dog's care. Most importantly, she genuinely cared. You could feel it. Her compassion and kindness truly stood out. I honestly wish human healthcare providers and physicians were as compassionate and kind as the team at this clinic. VEG is truly a one-stop shop -- assessment, imaging, labs, and even boarding if your fur baby requires continued monitoring. That level of comprehensive care provides such peace of mind. Parking is conveniently located right in front, which is so helpful during an emergency. They also offer multiple affordable payment options, which makes high-quality care accessible and less overwhelming. If your pet ever needs emergency care, this is the place you want to be. They treat your pet like family.

From the moment we walked in the door with our kitty, everyone was so very lovely. I was so amazed…read moreat the open space, community and that all of the staff where appropriate were on the floor to interact at the patient's level. I've never seen anything like it before. It was wonderful. We were seen quickly in a separate room but the experience wasn't any different. Even though our kitty is sweet, she is semi-feral but they wired magic with her calming her down and allowing them to look her over. She was taken care of and diagnosed as well as sent home with medicine to be able to get in to see her regular doctor in several days. Thank you so, so much to Cecilia, Jane and Dr. Lefflel, for helping our kitty Google! You are all so amazing!!!