I messaged Universal Repair for help and within 30 min they were at my house!! From there, he was…read moreable to make a diagnosis and said he had spare parts in his truck that may work - and they did! My ice maker was back to working condition ASAP. This interaction was so nice and easy.

They were able to come out the same day that I created the project. They accurately diagnosed the…read moreproblem, resolved it, and told us what to expect in terms of the ice maker function. Our ice maker is once again working!

these guys are terrible !!!!!! do not use them !!!!!…read morethey charge over $300 hr. and $110.00 for a fuse poor service !!!

It was easy to get an appointment and Sergiy, the owner, was very communicative and easy to deal…read morewith. He came out promptly and took care of our dryer issue quickly and charges reasonable prices. We are very happy with his service.

Sergio was excellent and was able to replace the garbage disposal and replaced a light in the…read morerefrigerator. On time and clean and discussed options. Well done!

I set up an appointment to have my refrigerator fixed because the ice maker dispenser motor was not…read moreworking. I explained this in detail. I made an appointment windows from 12pm-3pm. The repair person showed at approximately 12:25pm (which was great). It took him less than a minute to determine wires at the bottom of my freezer door needed to be soldered. Then he proceeds to tell me he has no time today to fix it and I need to make another appointment. I carved out my day for this. I asked why he could not do it today. He said he had four other jobs to do today and did not have time. I asked then why are you even here. He said to diagnose. When I made the appointment I was told it would be repaired today. Now this guy said he had four other jobs to do today. So basically I feel that my time was wasted and was upset. I told him I made the appointment today to have it fixed and if he could not do the repair today I would call someone else. I asked him to leave. He told me I needed to be respectful. I told him, you are not being respectful of time and I asked him to leave. He wasn't moving. I said if you do not get out of my house immediately I would call the police. In my opinion, when you make an appointment to have something fixed, they should fix it, unless parts or something has to be ordered. It only took him a minute to diagnose, so he had an idea of the issue before he arrived. Asking for a second appointment to fix the issue seems unreasonable to me and a total lack of respect for a customers time. I will not be utilizing this company again and will avoid them in the future. Especially, since I had to ask this guy several times to leave and threaten to call the police before he left. Update: The technician did not immediately pack up. I asked four separate times. Also, when on the phone in setting up the appointment, I was told the repair would be done on the appointment. I would understand if parts needed to be ordered, that was not the case here. At no time when setting the appointment was an expectation that this was a diagnosis only visit. I was clearly told on the phone it was a repair visit. I wish this company would be honest about the situation. I find their response purely self serving at best and dishonest at worse.

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Today 05/29/2026. My technician was Aaron C. When he arrives to your house please ask to see the…read moreproducts that you paid for that are on your invoice. When he is done please ask to see, hold the removed items. Today Aaron C (Asian) gentleman came to fix my whirlpool refrigerator with items he said he ordered. Gave me such a hard time when I asked to see the items, finally showed me. We questioned the heating element because it did not look like a picture I googled. He states he replaced and he was done, I then asked to see the items removed. He flat out refuses to show me, says it is against company policy. After informing him I was not going to pay the final bill until he shows me my removed items as none were a environmental hazard and they technically belongs to me and I was going to involve his office he hands me the Defrost thermistor assy piece with cut wires and the Bi metal stub, but refuses to give me the box, bag or the Heating Element Essy he removed from my fridge. He actually days my refrigerator has 2 heating elements. After minutes of me refusing to back down he gives me something broken from a GE refrigerator and the box that he arrived with. I have a whirlpool and my heating element does not look anything like this. All of this is still going on with company and I hope they realize they have a employee who lies and apparently steals from the customers. I am not backing down on this until I am refunded $325 for the part Aaron C did not order and or did not replace. I dont like being lied to and taken advantage of. For anyone, do not settle when they say they wont show you want you are paying for. You as customer have a right to see what you paid for and what they removed. Pictures are of the heating element for a GE refrigerator, I have a whirlpool. Ps. I recorded this whole thing. This was not a la gage barrier as his English is pretty good in my recording. This is someone who was finally busted.

I will definitely call Aleks if I have future appliance issues! Aleks was thankfully responsive…read moreeven though I reached out on a Sunday, and was able to come the next day in the morning to look at my broken fridge. Unfortunately he determined that fixing the issue would cost almost as much as buying a new fridge (broken compressor coil), so we opted against having Aleks do the actual repair. He was very professional, and I'll be reaching out whenever another appliance is in need of repair.

Aleks was very quick to respond, very flexible for an appointment time, quick to complete the…read morerepair and did so at a reasonable price. We will definitely use AleksPro corporation in the future.

Used them several times for different appliances, always great service. This week, dryer stopped…read moreworking. Texted Sunday afternoon. Tech showed up Monday by 1pm. Needed parts. Told us it could take 3-5 business days. Was told today parts were in. TWO hours later. Job was completed. Impossibly great service. CALL THEM!!!!

Excellent service. My dryer went belly up and upon many recommendations from Nextdoor, I chose this…read morecompany to come examine it. They were able to get me in the following day. The technician was very pleasant and professional. And honest. He could've attempted to repair it, but advised us to just purchase a new one as the cost of the repairs would be more than the dryer was worth. We appreciated his honesty. If ever needing an appliance repair company in the future, we will definitely give them a call.

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Did not fix, but I have full confidence they could have. Technician bought the dishwasher off my…read morehands, so now I'm worry-free!

Outstanding Customer service! We had a refrigerator stop working during the night. Called in the…read moremorning and they were able to schedule an appointment for the SAME DAY, on a Saturday with NO upcharge for a weekend. That never happens. Vadim was early (thank you), polite, quick and clean. Unfortunately the refrigerator could not be repaired but I was happy to pay the diagnostic visit. This is an excellent company to work with and I will use them again if I ever need an appliance repair. I would give more stars if I could.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

Valerie and Bryan were great to work with while we were having our oven repair. Bryan was always…read moreon time. He even called to let us know if he could come earlier because of a cancellation. The pricing of the labor was fair as well as the parts. If there was any issues the situation was handled immediately and professionally. As a retired Install manager for a big box store I would highly recommend Mr. Appliance of Littleton. James B

Service technician had a 4 hour window to show up and was two hours late. He assessed my fridge,…read moreordered the parts, and I paid a deposit. Then I waited a month and heard nothing-he said it would only take a week. After a month I called and was told he would be there the next day, that the part just arrived. A different technician arrived this time and told me that the wrong part was orderded. So now what? He left and I heard nothing. I should have done this myself. Poor communication, poor service.